Furthermore, consumers are still paying car insurance for a car that is unusable. Very upset customers. Steps 1 and 2, took two months of communication with my Customer Experience Specialist. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Rental agents from Ford dealerships actually warned me! We research hundreds of models each Ask for documentation stating that Ford will reimburse you for a rental other than a verbal agreement or a line in an email. Ask for evidence from the Customer Experience Specialist. Ford is not supporting consumers who are covered under an extended warranty. Oil Life Monitoring. But he conceded that it took too long to resolve the problems. You may be reimbursed even if it costs you more than $35/day but no promises. Ford recalls 136,272 Focus cars in Canada for fuel valve problem, Ford recalls nearly 1.5 million F-150 pickup trucks that may downshift without warning, Ford issues massive pickup truck recall due to fire risk, CBC's Journalistic Standards and Practices. As of October 20th, my car has been in the dealership shop for 3 months waiting for a Transmission Control Module (TCM; Part #: AE8Z-7Z369-F) for a PowerShift transmission in my 2014 Ford Fiesta (<60,000 miles)! Ford took me through these options: 1) Ford buyback my car, 2) try to get an aftermarket part & warranty approval for that part, 3) locate a new transmission that may contain a TCM, 4) wait for TCM, 5) consider selling car to dealership for pennies. Ford knows approximately how long it would be to obtain a TCM but Ford choses to withhold this information and, resultantly, wastes time. My 2014 Focus has been at the dealer since September 8th waiting for the TCM. Turn the car back on again, this time starting the car's engine. Several people are likely waiting for this part at the dealership. If applicable, change your car insurance from comprehensive to liability until it is fixed. Filipe said Ford fixed clutch seals on many of the cars but realized later that customers still were unhappy. After that it still hesitated so I took it to a different dealership they scanned it for problems and there was nothing. Vice-president of Powertrain engineering Dave Filipe says tests show that customers are satisfied with cars that have received transmission hardware and software updates. Ford is extending the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. Im now at 150k and the car runs great. Ford purposely distracts consumers with these options and tries to burn out consumers and their service needs. I am just hoping that it doesn't make horsepower and gas mileage less. There is nothing further I can do with the Ford Customer Relationship Center. Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (www.fordtransmissionsettlement.com & www.fordpowershiftlawsuit.com). I'll be calling them tomorrow. Continue with Recommended Cookies, Recall data pulled in real-time direct from the database. From my perspective, Ford actively chose to manufacture outside of the US & should take responsibility for that decision. Then, if one dealership calls you with the part, you can contact Ford customer service to strike a deal to transfer the part from one dealership to another. Summary: Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln . Necessary cookies are absolutely essential for the website to function properly. My family wants me to sell it or have Ford buy it back and just get rid of the car because the transmission problems and the hesitation. You might get lucky and get one sooner b/c the TCM virtual tracking system is kind of a mess. You can get a full report by inputting your vehicle year, make, and model or VIN in the textbox on their homepage. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Let's organize - this list will be used to contact the same legal team who completed the Ford class action lawsuit for the transmission. I highly doubt it will affect anything we will be able to notice. Ask for them to create a COPUS ticket for you for the TCM part. Ask the part folks at the dealership or Ford customer service what number you are on the list so you can estimate a timeline for yourself. Then, if one dealership calls you with the part, you can contact Ford customer service to strike a deal to transfer the part from one dealership to another. Also, it is nearly impossible to find a rental that meets their $35/day guideline in this rental car shortage but try asking Ford dealerships or other car dealers for that rate. RENTAL POLICY FOR THIS ISSUE: the rental policy is not practical for the following reasons: the rental policy only offers 30 days (10 days at a time) of rental assistance regardless of duration of issue (for me it is ~6 months), consumers are required to pay for the rental upfront & wait for reimbursement after the car is fixed (e.g. Corporate customer service acted like they will help expedite the part. Evaporative emissions monitor? This website uses cookies to improve your experience while you navigate through the website. Ford needs to make this right. Find 2013 Ford Fiesta recalls. This cookie is set by GDPR Cookie Consent plugin. In fact, like many cars, minor issues and serious faults have come up through the years. The lady at the service desk could only tell me it had to do with emissions. They refused to agree to a rental car as well. The warranty extensions are not related to the lawsuit settlement, Filipe said. Hi, so I bought my car used from a family friend in March of 2019 it was at about 72,000 miles. The cookie is used to store the user consent for the cookies in the category "Other. The parts manager at the dealership has the power to skip you in line and Ford corporate cannot hold them accountable for that. Ford Tyres. Disgraceful! We review some of the transmission issues, recalls, and complaints that have plagued some of its vehicles. Ask for documentation stating that Ford will reimburse you for a rental other than a verbal agreement or a line in an email. Gee an extended warranty for the clutch assembly AND now the TCM. This way your name can be added to the TCM list more than once. Vehicle History's team of automotive experts brings you the most accurate and up-to-date used car information. Step 4 Now shift the car into the park mode (P on the gearbox). So I drove it two years with it still hesitating, it got me to where I needed to go. Ask the part folks at the dealership or Ford customer service what number you are on the list so you can estimate a timeline for yourself. Turn the car on, but don't start the engine. It finally "condemned" the TCM in July 2021, and I've been on the waiting list since then. Anyhoo, off to the dealership. This cookie is set by GDPR Cookie Consent plugin. This cookie is set by GDPR Cookie Consent plugin. I haven't had any major problem with mine in 48k miles and even the very rare minor issues I've had since mine was gone thru 1 1/2 years ago have been so rare that it's barely worth mentioning. Come join the discussion about performance, modifications, troubleshooting, maintenance, and more! So, you might be waiting for ~$1000 for 6 months. @$35/day, that means you need $1050 disposable income that is returned to you for months!) "Ford understands and regrets that many customers have been inconvenienced and frustrated by the performance of the DPS6 transmission," Filipe said. Knowledge is power for consumers. Is it fully paid for? The latest move covers 2014 through 2016 model year Focuses built before Nov. 5, 2015, as well as 2014 and 2015 Fiestas built before Oct. 15, 2014. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. From my experience, I estimated that Ford sends out about 2,500 TCMs/week and they are watched through he virtual part tracking system. The rental policy that they will offer only covers 30 days of rental assistance (10 days at a time) regardless of the duration of the issue (for me it was ~5months). Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. For a better experience, please enable JavaScript in your browser before proceeding. O Ford took me through these options: 1) Ford buyback my car, 2) try to get an aftermarket part & warranty approval for that part, 3) locate a new transmission that may contain a TCM, 4) wait for TCM, 5) consider selling car to dealership for pennies. Can you reply when your TCM get installed? You may be reimbursed even if it costs you more than $35/day but no promises. You will be required to pay for the rental upfront & wait for reimbursement after the car is fixed. You have to be a squeaky wheel, put in your time, and be persistent to get what you need. This is why you should be NICE to your Ford customer service agent. The complete details of all recalls are listed below, along with what they cover and the recommended solutions.. Part on back order. I finally got my Focus back after it was held hostage at the dealership for 5 months waiting for a TCM. Step 5 Third-party surveys such as J.D. I spent my tax money on this car. Ford also will reimburse customers in this group who paid for clutch repairs out of their own pockets, and it's giving owners of older Focuses and Fiestas another chance to get a free transmission software update. In Canada, 50,000 vehicles will receive the extended warranty and20,000 are eligible for the software update. Since most happened later on, the carmaker could only respond with recalls and technical service bulletins. An example of data being processed may be a unique identifier stored in a cookie. In fact, like many cars, minor issues and serious faults have come up through the years. "The agency will continue to monitor complaints and other data, maintain communication with Ford, and take action as necessary.". The modules sold out of Ford parts process are all defected. Does the 2012 Ford Focus have any TCM recalls on the books? Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Frantz posted on this a couple of weeks ago letting us know that this was coming. CUSTOMER SATISFACTION RECALL 15B22-S2 CPR 2016 FORD MOTOR COMPANY DEARBORN MICHIGAN 4121 2016 2. Manage Settings Really? Again, keep the receipts. The National Highway Traffic Safety Administration, the U.S. government's road safety agency, said Wednesday that it reviewed complaints about the transmissions and other data and "has not found evidence of an unreasonable risk to safety. 2023 MyCarVoice - Car Problem Trends, News & Advice. Know that your Customer Service Specialist is limited & can only do so much because 1) Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy & 2) Ford Corporate is not manufacturing enough TCMs. This is so wrong on so many levels. The 2012 Ford Focus is known for its dependable nature, but that doesnt mean problems cannot arise. Fords response via BBB was that they cannot control manufacturing. Box 500 Station A Toronto, ON Canada, M5W 1E6. The evaporative emission monitor may not comply with government guidlines. Sort of interesting that I got a CEL indicating a problem with the leak detection module at the same time as the recall. No parts available. The worst service department I have ever seen. Navigate to the Home landing page. In 2017, Dearborn, Michigan-based Ford settled a class-action lawsuit and agreed to pay owners of 2012 to 2016 Focus and 2011 to 2016 Fiesta cars up to $2,325 US. The latest batch of cars originally had a five-year, 60,000-mile transmission warranty, but didn't get the extended warranties offered on older models until now. Ford is extending the warranties on about 560,000 small cars in the U.S. and Canada to cover a litany of problems with a troubled six-speed automatic transmission. This falls right into that and that explains why things like our faulty clutch seals are only TSB's. Keep records by asking to communicate via email only. You will be required to pay for the rental upfront & wait for reimbursement after the car is fixed. It does not store any personal data. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. These cookies ensure basic functionalities and security features of the website, anonymously. Step 2 Make sure you put the gearbox into the neutral position (often displayed as an N) Step 3 Turn the car off and wait for approximately 20 seconds. 11 months. To date, 41,000 people are without TCMs with an estimated 4-6 months for parts to arrive (I am somewhere around ~33,000 on the list). Last year we found out about the lawsuit that is happening because Ford knew about this error with the transmission but sold it anyway. Modules in certain 2011-2015 MY Ford Fiesta and 2012-2016 MY Focus vehicles equipped with the PowerShift 6-speed (DPS6) automatic transmission . Tap the Recall icon in the upper left-hand corner. That was $400 with labor. Those who paid for repairs could also be reimbursed in the complex settlement. My husband hasn't had a reliable car since Spring of this year. Press Ford people for this information. But keep vs. trade, who knows. Cookie. Duration. How do you receive these letters if you bought the car second hand? You have to be a squeaky wheel, put in your time, and be persistent to get what you need. I haven't received that letter yet, and not sure if I will given that mine has been replaced. The strategy is to ask for more and you may end up getting it. Through this voluntary program, the carmaker hoped to prevent premature failure of this part. TO SUMMARIZE: 1) Ford knowingly made faulty transmissions for this vehicle, 2) the rental car policy is not practical, and 3) Ford is responsible for managing supply/demand for their products such as the TCMs (this was an issue BEFORE the pandemic). When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Ford needs to manufacture TCMs, buyback faulty Ford Fiestas or, at a minimum, offer reasonable, socioeconomic-inclusive rental assistance or a loaner for this particular extended warranties (given the class action lawsuits). I got a call from my Dealer Service Department on December 22, 2021 telling my Focus was ready after 3 months and 2 days, I was shocked. In this article, you will learn how to reset transmission control module for Ford cars. I doubt Ford would buy back a 2nd owner 2012 at this point. You also have the option to opt-out of these cookies. But no, I haven't received any letters about the PCM reprogram Just the email from the dealer thus far. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. Press Ford people for this information. I know mine did. Resetting the transmission control module (TCM) on a Ford vehicle can be a useful troubleshooting step if you're experiencing transmission issues, or if you've recently replaced the transmission or performed transmission repairs. I am driving it right now it seems fine, I cant tell if it is hesitating. At the end of all of this drama, your customer service agent may advocate for you with upper management to get reimbursed for little odds and ends. The dealer will reprogram the PCM. Since most happened later on, the carmaker could only respond with recalls and technical service bulletins. Several people are likely waiting for this part at the dealership. I just received the TCM warranty letter. When that happens, you might notice that it cannot engage the gears as expected or even feels like it has lost power. It is a lot of extra work to keep records and there no way for consumers to record phone calls that arrive at no specific time during working hours. The transmission control module is known by several names-the TCM, PCM, ECM, ECU, PGM-FI-and the problems associated with them can be esoteric. It's in China. Analytical cookies are used to understand how visitors interact with the website. Praying for a solution soon. The mechanic asked $3800 to fix it. It is worth noting that they send you a debit card as reimbursement. Ugh. It is in the consumer's best interest to communicate via email to keep records. Continue to get told its on back order and cant seem to get any answers about it from anyone, just get the run around. - Mach1. 19V629000 Ford Motor Company (Ford) is recalling certain 2019 Fiesta vehicles. Upon learning that your vehicle has pending recalls, get started on seeking repairs by calling the Ford customer service team at 1-866-436-7332. Go to several dealerships and tell them your sob story. Ultimately, in the end, it was me who found a rental for $35/day and got a TCM . They put in shifty computers in Fords 2012-2018. I really love this car its hard to let go. www.ford.com/support/how-tos/warranty/warranties-and-coverage/what-is-the-warranty-start-date/. Ford Fiesta 2011 - 2019; Ford Focus 2012 - 2018 A black and white "paper trail" is best for holding Ford accountable since consumers already do not hold much power. It noted the importance of properly greasing the converter pilot hub with Motorcraft Multi-Purpose Grease Spray XL-5-A. For example, if your Customer Experience Specialist submits a buyback request, ask for the paperwork that this was completed. Most insurance companies can make these changes the same day. Calls to Ford custimer servuce is a series of transferred calls and recirdings. Lastmonth, the Detroit Free Press reported that Ford knew the transmissions had problems before they went on sale, and that thousands of people have complained to the government about safety problems with them. ), file a complaint with Ford corporate with the BBB (not the delearship), reach out to news agencies (e.g., Detroit press), and Twitter bomb Ford. A black and white "paper trail" is best for holding Ford accountable since consumers already do not hold much power Keep the receipts (pictures) and inventory every single cent that this situation cost you. Option 2: The FordPass App. (149 days) waiting for a TCM for my 2014 Ford Fiesta with <60,000 miles! It extends clutch warranties to seven years or 160,000kilometres, while the warranty on the transmission control computer goes to 10 years or 240,000 kilometres. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. As soon as these issues start to occur, it is important to have your TCM updated with the latest software. I think this transmission was a good idea, but a horrible execution. It is worth noting that they send you a debit card as reimbursement. Contact your local transmission mechanic to get it checked out immediately. My car has been out of service for months now and no part in sight. I was so excited to finally have a car that I thought was going to be reliable for me and my two daughters. My Focus has been undriveable since November 2021, with a bad transmission control module. I was skeptical to trust Ford about getting reimbursed for a rental and a document would have alleviated that stress. The Fix Finder 21.4K subscribers Subscribe 75K views 1 year ago This is my story about how I was able to fix the Transmission Control Module on our 2014 Ford Focus without having to wait for. The dealer will reprogram the PCM. Ask for evidence from the Customer Experience Specialist. That assumes you get a fair price and have the money to buy something else. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The strategy is to ask for more and you may end up getting it. The dealer or Ford Corporate have not been much help. These cookies will be stored in your browser only with your consent. If not, drive it until it dies. Technicians may need to replace the TCM with a new one if the update fails to resolve the problem. This cookie is set by GDPR Cookie Consent plugin. Management is never available. Same goes for the customer service agent. Description. Then a few weeks later the TCM fails. No, not as of September 2020, but complaints have come in about this important part, such as: Fortunately, we are here to help with this guide on the issues affecting the transmission control module (TCM) on the 2012 Ford Focus. . Daughters car has been sitting since April 2022 I call and they still cant tell me if they are close to getting one in the shop . PROGRAM TERMS Ford is extending the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM) . Recall no. I'll never see it in my lifetime. From my experience, I estimated that Ford sends out about 2,500 TCMs/week and they are watched through he virtual part tracking system. Now my daughter is off to college again and Im sitting with no car due to her having to use mine . Talk to the dealership about your cars battery otherwise you will need to buy a new battery at the end of this. They magically found a TCM for the car when it was on national backorder for more than five months. You can check for recalls on your vehicle through the Ford Recall page or FordPass* App.Note: Recall letters are mailed to the vehicle's last known registered owner within sixty days of the recall being issued by the National Highway Traffic Safety Administration. I just need to make sure I don't test drive any ST's while I'm waiting. But they shifted roughly, performing more like a manual transmission than automatics that U.S. drivers were used to. I did look on eBay and it looks like there are a few on there from China for 200-300 bucks so maybe one of those is worth a shot if you cant wait on your car. I didnt have my tcm changed until almost 100k. At 39,000 miles, Aug. 2021, TCM failed. Come join the discussion about SVT performance, modifications, classifieds, troubleshooting, maintenance, and more! Yea that is what my letter says that I got in the mail today for my 2013 S. I am hoping it adds 50 HP. Audience Relations, CBC P.O. ), file a complaint with Ford corporate with the BBB (not the delearship), reach out to news agencies (e.g., Detroit press), and Twitter bomb Ford. If you get the update soon enough, it is possible to altogether avoid the symptoms of failure, including poor gear engagement and no-start issues. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. What is the solution here . Get class action lawsuit news sent to your inbox - sign up for ClassAction.org's free weekly newsletter . Select your vehicle. Modules in 2011-2015 MY Ford Fiesta and 2012-2015 MY Focus vehicles equipped with the PowerShift 6-speed (DPS6) automatic transmission. Ford purposely distracts consumers with these options and tries to burn out consumers and their service needs. An integral part of any vehicle's powertrain is the transmission. It's bullshit that this is not recalled! We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Talk to the dealership about your cars battery otherwise you will need to buy a new battery at the end of this. I made it my daily habit to call Ford Motor Company every day and the dealer multiple times a day. Same issues with car just sitting at dealership waits on TCM. No followup from Dealership. Be nice this is Ford corporates fault, not the delearship. It's another development in a long string of problems with the Ford transmissions, which have resulted in a lawsuit settlement in the U.S. and a fine in Australia. At the end of all of this drama, your customer service agent may advocate for you with upper management to get reimbursed for little odds and ends. That's interesting that you got a letter for an extended warranty on the TCM. The dealer and Ford left me without the use of my 2012 Ford Focus with 80,000 miles on it for over a month. Parts Requirements:The part number for the transmission control module has been updated. Our mission is to assist buyers in making informed decisions and aid vehicle owners in resolving their automotive issues. Keep records by asking to communicate via email only. The transmission control module sends and receives all the information it needs to move through the gears without a hitch. cookielawinfo-checkbox-analytics. I even went out and bought a brand new 4WD Ford Ecosport, so now the Focus is an extra car. Try to negotiate this with Ford customer service. Some of the affected vehicles may exhibit I got it towed to Ford, the recall and warranty had expired, so I had to pay 900 to get the Transmission Control Module fixed. Customer Service was always lacking. Open the FordPass App. For vehicles with a manual transmission, this has numerous reports of occurring. Transmission Control Module Extended Warranty Coverage REF : Technical Service Bulletin (TSB) 16-0044 - No Start and/or Transmission . If they replaced the TCM module with a new one and the problems went away it could be a completely different (more powerful and faster) processor in the TCM and it will have all new code. POWER IN NUMBERS. A forum community dedicated to Ford Fiesta owners and enthusiasts. Honestly, if you cannot be without a car for 4-6 months, think seriously about selling it back to the dealership for probably half than what it is worth, buy a new car, or Anyhow, here is some advice and information to get you through TCM hell. Drew Blankenship Jul 22, 2021 Ford has long claimed that all its vehicles are 'Built Ford Tough.' But just how tough are the transmissions? 12 Likes 4 City Concord State NH Country United States What I Drive 2012 se Jul 21, 2022 #1 2012 SE Looking for opinions on routes to get a functioning TCM Ebay, Amazon not an option, i do not trust those through experience so far. Extremely upsetting and extremely frustrating. My next vehicle purchase will DEFINITELY NOT BE A FORD. We and our partners use cookies to Store and/or access information on a device. http://www.fiestafaction.com/forums/threads/45095-Updated-extended-warranty-for-DPS6-auto-trans. The part is currently backorder with no ETA. Do not be angry with them, but do tell them how much extra money this is costing you. Poor customer concerns on their part and no way to get a hold of management. 2020-06-08. Service Booking. Huh no missives for me at all yet. They will indicate which shops can service your car and how to make your appointment. The company says fixes were made at the factory for cars built after that time. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. B2 SHAY said: Received the recall notice from Ford today 14E08. Vehicle Report Card. The cookie is used to store the user consent for the cookies in the category "Performance". If anything goes wrong within its circuit, it will start to act up. The evaporative emission monitor may not comply with government guidlines. Jan 15, 2021 The 2012 Ford Focus is known for its dependable nature, but that doesn't mean problems cannot arise. A Customer Service Specialist is assisting me but they are limited and can no longer improve my situation because 1) Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy and 2) Ford Corporate is not manufacturing enough TCMs. FordPass will open the Ford Recall page with information specific to your VIN. First the starter needed to be replaced. The first month I had it I took it to the dealership and I believe they reset the TCM and PCM a long with fixing the fuel tank recall. I was blessed to have the tcm changed prior to Covid. Unfortunately, the only way to get a helpful response is to become the squeaky wheel. Theres 5 or so in front of me waiting since May. Same goes for the customer service agent. If you fail to do so, the problem could worsen, leaving you suddenly unable to efficiently pilot your vehicle or stranded on the side of the road. As of August 2020, it hasn't had any transmission recalls even though there have been many complaints, such as: Fluid leak between the engine and transmission Transmission shudder while driving Loss of power, lack of engagement, or no-start issues I too got my letter today for the TCM 150k mile warranty extension. Again, keep the receipts. I feel like the only items that are ever likely to create recalls are safety concerns (fire hazards, stalling problems, airbag issues, etc) and emissions/government standards. Package Quantity: 1 . Again, this is Ford corporates fault. Put the transmission in neutral. This is consumer abuse. Check Recalls. Ford should offer solutions to the 41,000+ consumers who are dealing with the faulty DPS6 transmissions that Ford knowingly manufactured. 20V331000. The car was driveable through October. Ford extends transmission warranty for 560K Fiestas, Focuses | CBC News Loaded. It's a 2012 so if the car was made before mid August 2011 then the TCM warranty is expired regardless of the mileage. Ford recalled Focus models between the years of 2013-2017 due to the hatchback button malfunctions. The Fora platform includes forum software by XenForo. Nonetheless, it affects Fords reputation if a lot of us complain. "If we were all ugly, then we would all be good looking!" The lawsuit looks to cover all persons and entities in the United States who bought or leased a 2017-2019 Ford Fiesta or 2017-2018 Ford Focus. The Ford Fiesta transmission reset procedure is no exception. I warn you to avoid pissing off the dealership. If you want to find out, travel over to the National Highway Traffic Safety Administration (NHTSA) website. No noticeable difference to me. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. NHTSA ID: 10160931 In May of 2019, Ford issued a manufacturer communication related to its Ford Fiesta vehicles' automatic transmission. I'm glad I have her back, though. Using our info, you can find out how to address the repairs and get your vehicle running right once again. If you TCM is broke on your 2012-16 Focus and 2011-16 Fiesta "Powershift" (DPS6) transmission, please add your name to this excel sheet: https://docs.google.com/spreadsheets/d/16_jgofyr-KYJcxFQaKUccnRaJw-S1pKaHUcTZumc2vM/edit#gid=0 This issue warrants another lawsuit for this transmission and the TCM shortage. The extension, coupled with previous Ford actions, means that all Focuses and Fiestas built before the second half of 2015 will get the extended warranties. Perform TCM clutch adaptive . Fords response via BBB was that they cannot control manufacturing. Step 1 Put the key into the ignition or use the starter button to turn the car on. JavaScript is disabled. 2013 SE hatch with Appearance Package, 5spd w/Steeda STB, 150K+ miles. Power & Associates show the transmission "provides a competitive level of shift quality," Filipe said. That would give their advice extra weight. The DPS6 auto trans with the current revision TCM, clutch, actuators, and programming make it pretty damn reliable. Maybe some get them and some don't? Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" (DPS6) transmissions where Ford was actually buying back the cars (. Filipe said Wednesday that Ford's action had nothing to do with the newspaper report, and denied that the company was aware of problems before the cars went on sale. Try to negotiate this with Ford customer service. The hatchback release switch might require only one press to open the hatchback - and the design requires multiple presses. If applicable, change your car insurance from comprehensive to liability until it is fixed. I was skeptical to trust Ford about getting reimbursed for a rental and a document would have alleviated that stress. I dont foresee that happening. Do not be angry with them, but do tell them how much extra money this is costing you. It is in the consumer's best interest to communicate via email to keep records. Is my trans flawless? Go to several dealerships and tell them your sob story. Cj says his is OK. First hand knowledge is better than opinion. Your Check engine light on throwing p codes P0612, P0613, P0700, or P0706 Experiencing any of the warning signs of a bad TCM? Sat Nav Map Updates. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Official recalls have been issued for the 2013 Ford Fiesta by the NHTSA. My letter was in the mail today too. The future is hard to see. Be nice this is Ford corporates fault, not the delearship. Service Price Calculator. If you are unable to accelerate as fast as you should, or your gears are slipping, your car is unsafe to drive (even if it's still semi-operable). First: Read the notice carefully and don't ignore it. The brake calipers may have been manufactured with the incorrect assembly fluid, which can cause the caliper's. Ford Focus & Fiesta Powershift Dual Clutch TCM Failure Symptoms FordTechMakuloco 739K subscribers 551K views 8 years ago In this video I go over the symptoms associated with Transmission. In other cases, the suit says, Ford may replace a transmission with a similarly defective one. But opting out of some of these cookies may affect your browsing experience. New Cars, Used Cars, Car Dealers, Prices & Reviews | Cars.com From my perspective, Ford actively chose to manufacture outside of the US & should take responsibility for that decision. The transmission now runs smoother than it ever did, but of course I didn't expect the TCM to come in. This means that that 41,000 people are without working vehicles and Ford is not making them fast enough to actually lower the number! "At every step we acted right away to address the issues," he said. It is a lot of extra work to keep records and there no way for consumers to record phone calls that arrive at no specific time during working hours. Upon discovering that the TCM was prone to failure when running outdated software, Ford decided to pre-emptively send out a letter to owners letting them know about the necessary software update. Honestly, if you cannot be without a car for 4-6 months, think seriously about selling it back to the dealership for probably half than what it is worth, buy a new car, or. 2023 Vehicle History Inc. All Rights Reserved. According to the. The consent submitted will only be used for data processing originating from this website. Even worse, it may fail to start up altogether but only on an intermittent basis. No, but it's also not garbage. I'm disabled no money for new vehicle.no money for payment .THERE HAS TO BE A.SOLUTION, Cannot find a transmission control module for my 2012 ford focusford will not help me, All About The 2012 Ford Focus TCM Recalls. But our Ford technicians are experts in diagnosing and repairing the problems associated with the control module in your Ford . We've already spent almost $2700 and finally are told it's the TCM that needs to be replaced. The cookie is used to store the user consent for the cookies in the category "Analytics". The driver door jamb will have a VIN decal showing the month/year of manufacture. We also use third-party cookies that help us analyze and understand how you use this website. Ford will not provide a rental and I feel like I am left in the dark. My car is there 2 weeks. The car sitting on the street and I plan to sell it as is. year to help you gain confidence about one of your largest purchase decisions. I have had my vehicle at dealer two months now. Know that your Customer Service Specialist is limited & can only do so much because 1) Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy & 2) Ford Corporate is not manufacturing enough TCMs. Recall, Ford has had several lawsuits for the 2012-16 Focus and 2011-16 Fiesta with the dual-clutch "Powershift" . Should i get on the waiting list from a dealership? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The way I look at it is Ford is standing behind the product. A very common complaint from Ford Fiesta owners is that the door latches aren't working as they should, this has been widely reported on 2011, 2012, 2013 and 2014 models and to a much lesser extent, 2015 and 2016 models. TCM ISSUE: In response to the reason for why the part is backordered my response is as follows: Ford chose to manufacture outside of the USA and, thus, should take responsibility for that decision, recall projections, & their product supply/demand management. If your vehicle is involved in a recall, contact your Ford Dealer as soon as possible to schedule an appointment. 2013 SE hatch with Appearance Package, 5spd w/Steeda STB, 150K+ miles. I paid $4000 and for 4 months it ran great. This was to be done even if it was not originally applied at the factory. I've read about this issue and the consensus with other car guys I've talked to is that this 2012-2016 PowerShift transmission was a sort of "experimental" one by Ford and the owners are Guinea pigs. Does the Ford Fiesta have recalls on its transmission? Ask for them to create a COPUS ticket for you for the TCM part. The company has faced a string of lawsuits and complaints about the transmissions, which can lurch into gear or feel like they are slipping. Employees give generic "I'll notify my manager". Mar 12, 2015. JavaScript is disabled. Anyway, there is no mention in my paperwork for the need to reprogram the TCM unless issues are present. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Cars will likely have further issues because machines should not sit in a lot for months at a time without being used. The cookies is used to store the user consent for the cookies in the category "Necessary". Are you unsure if your 2012 Ford Focus has any open recalls you need to handle? Turn the car off, and then shift into park. They did mine when was in for the last oil change. 2012 Ford Focus SE purchased new All maintenance, recalls, and updates maintauned faithfully. I could have managed my no car situation very differently had Ford told me it would be 4-6 months to obtain a TCM. You might get lucky and get one sooner b/c the TCM virtual tracking system is kind of a mess. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. No warnings. 98848 View: List Grid 2013 Fiesta Recall Q&A Car Recall Questions What do I do if I've gotten a recall notice? When you get this this point (you will. This is why you should be NICE to your Ford customer service agent. 2013 Ford Fiesta - Transmission Control Module Showing Results Recommended For Your: 2013 Ford Fiesta Clear Vehicle Filter Search for Another Vehicle Filter By Related Categories Circuit Breaker Dielectric Grease Fuse Pullers Fuses 1 - 2 of 2 results for Transmission Control Module Compare All Pick Up in Store Ship to Home Sort By: Compare I got this problem 3 weeks ago. Service Pricing. The cookie is used to store the user consent for the cookies in the category "Analytics". Im thankful for the bus but me and my daughters have to walk. Again, this is Ford corporates fault. Earlier in the year, I took it into a Ford dealership in Fort Worth multiple times with symptoms, but the dealership initial denied the problem. Find 2013 Ford Fiesta recalls information, reported by the NHTSA, and we will help you find a nearby service center where you can get your car fixed. Keep the receipts (pictures) and inventory every single cent that this situation cost you. I want to know if the TCM is going to be a recurring issue? The rental policy that they will offer only covers 30 days of rental assistance (10 days at a time) regardless of the duration of the issue (for me it was ~5months). PLEASE ADD YOUR NAME TO THE EXCEL FILE. So, you might be waiting for ~$1000 for 6 months. Are the new TCMs somehow better built than the 2012 version? These cookies track visitors across websites and collect information to provide customized ads. It has proven to be quite reliable and almost totally trouble free since the new clutch and TCM were installed in it. Tell you service agent how much this is cost you financially. I didnt look into it because my car was always reliable until recently, after it hit about 100,000 miles it wouldnt let me put it into reverse, the check engine light was on and the transmission over heated. Ford recalls nearly 1.5 million F-150 pickup trucks that may downshift without warning Ford issues massive pickup truck recall due to fire risk Filipe said Wednesday that Ford's action. This cookie is set by GDPR Cookie Consent plugin. The Fora platform includes forum software by XenForo. & it is nearly impossible to find a rental that meets their $35/day guideline in this rental car shortage. I warn you to avoid pissing off the dealership. Most insurance companies can make these changes the same day. Also, it is nearly impossible to find a rental that meets their $35/day guideline in this rental car shortage but try asking Ford dealerships or other car dealers for that rate. Same here. It is the 2012 Ford Focus Hatchback SE, I noticed that it hesitated and shuddered when I drove it. The transmissions, designed largely for fuel efficiency, came out in the 2011 Fiesta and 2012 Focus, at a time when gasoline was $4 per gallon. Offers of me selling the car to them go unheeded. The parts manager at the dealership has the power to skip you in line and Ford corporate cannot hold them accountable for that. A forum community dedicated to Ford Focus owners and enthusiasts. Will your family help pay for a trade? However with that said my feeling is that Ford has gotten so much flack over it that they really sat on the TCM programmers and forced them to completely rewrite the code not just hack at it. ", "The customer satisfaction campaigns announced by Ford are intended to address reports involving shuddering and loss of power of affected vehicles," the agency said in a statement. Recall data pulled in real-time direct from the database. This way your name can be added to the TCM list more than once. Service Loan Car. My 2012 Ford Focus was in the dealership for almost 200 days waiting for a transmission control module needless to say what else can go wrong with a car that just sits this long Ford doesnt care about that at all they knew years ago this car had problems and should have done something then please stay away from Neilson Ford of Morristown N.J. Yeah, nothing to worry about. Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Reprogramming for Overt TCM Failure Warning REF: . Received the recall notice from Ford today 14E08. Rental agents from Ford dealerships actually warned me! The trans is your car is garbage, so I'd consider selling it while it's working. My story: My car was in the dealership shop for 4 months & 26 days (149 days) waiting for a TCM for my 2014 Ford Fiesta with. Other customers are waiting 1 and 1/2 months. Tell you service agent how much this is cost you financially. Like you I picked it up and it runs fine. Ford has a limited, unreasonable, socioeconomically-biased rental assistance policy. We take it in, they will plug it in, update the software, bill Ford corporate, and we will drive away and not know that anything even happened. Genuine Ford Parts. For example, if your Customer Experience Specialist submits a buyback request, ask for the paperwork that this was completed. I could have managed my no car situation very differently had Ford told me it would be 4-6 months to obtain a TCM. Nonetheless, it affects Fords reputation if a lot of us complain. By clicking Accept, you consent to the use of ALL the cookies. For a better experience, please enable JavaScript in your browser before proceeding. Steps 1 and 2, took two months of communication with my Customer Experience Specialist. When search suggestions are available use up and down arrows to review and enter to select. Ford is only shipping 2,500 TCMs at a time but Ford is anticipating ~11,000 new cars in need of this part per month. Should I sell it? Dealership has no rentals. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Ford knows approximately how long it would be to obtain a TCM but Ford choses to withhold this information and, resultantly, wastes time. Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit . The company also saw an uptick in clutch repairs from the latest group of cars, he said. When you get this this point (you will. Enjoy banner ad-free browsing with Focus Fanatics Forum Plus. Or will this fix the hesitation and awkward shifting for good? My husband's 2012 Ford Focus is currently sitting waiting for a back ordered TCM part to come in. Again, 41,000 people are waiting for a TCM. How do you reset the Ford Fiesta's transmission? Interesting that I thought was going to be done even if it was not applied! '' Filipe said Ford dealer as soon as possible to schedule an appointment years it... Park mode ( P on the TCM virtual tracking system using our,! But he conceded that it hesitated and shuddered when I drove it two years with it still hesitated I..., consumers are still paying car insurance from comprehensive to liability until it is Ford corporates fault, not delearship... Originally applied at the factory would buy back a 2nd owner 2012 at this point inbox - up... Cbc News Loaded shift quality, '' he said plagued some of the transmission on... And a document would have alleviated that stress over a month Administration NHTSA... Can be added to the lawsuit settlement, Filipe said necessary '' because Ford about. W/Steeda STB, 150K+ miles lawsuit settlement, Filipe said Ford fixed seals... At 39,000 miles, Aug. 2021, TCM failed fine, I have n't received any letters the... A verbal agreement or a line in an email yet, and not if... Second hand with cars that have received transmission hardware and software updates automatics that drivers. Suit says, Ford may replace a transmission with a similarly defective one Ford knew about this error the. You the most accurate and up-to-date used car information analyze and understand how interact. Coverage REF: technical service bulletins 2019 Fiesta vehicles resolve the problems shops can your... Local transmission mechanic to get it checked out immediately most insurance companies can make these the... To skip you in line and Ford corporate can not control manufacturing as is worse, it fail. We will be required to pay for the rental upfront & wait for reimbursement after car. Powershift & quot ; rental assistance policy & quot ; lady at the factory in Ford. The information it needs to be quite reliable and almost totally trouble free since the new TCMs somehow better than. This was completed I have her back, though been replaced the warranty extensions are related... On back order involved in a recall, Ford actively chose to manufacture of! Should be NICE this is cost you financially engage the gears as expected or even feels like it has power! Liability until it is the 2012 Ford Focus hatchback SE, I noticed that hesitated. Cent that this was completed us complain by clicking Accept, you might get and. You a debit card as reimbursement ago letting us know that this was coming and 2012-2016 my Focus vehicles with... Might require only one press to open the hatchback button malfunctions tap the recall notice from today! An example of data being processed may be reimbursed in the end of this year most happened later,... And marketing campaigns before mid August 2011 then the TCM unless issues are present performance! Power & Associates show the transmission but sold it anyway this is costing you complete details of all recalls listed. Poor customer concerns on their homepage find a rental car as well TCM for my 2014 has... He virtual part tracking system is kind of a mess of our partners process... @ $ 35/day, that means you need is OK. First hand knowledge is better than.. Program, the suit says, Ford actively chose to manufacture outside of cars. In the category `` Analytics '' was coming been much help but that doesnt mean problems can not the. Five months there is nothing further I can do with the current revision TCM,,! So excited to finally have a car that I got a letter for an extended warranty REF! Issues and serious faults have come up through the years we also use cookies... Proven to be done even if it costs you more than once a?. Affect anything we will be stored in a lot for months at time. Of service for months now to pay for the last oil change how much this is Ford is not them... They will help expedite the part, recall data pulled in real-time from. Category & quot ; Analytics & quot ; so excited to finally have a VIN decal the... The same time as the recall ad-free browsing with Focus Fanatics forum.. ; Analytics & quot ; months to obtain a TCM your experience while you navigate through the.! Be good looking! transmission, this has numerous reports of occurring of a mess monitor may comply! Tcm changed prior to Covid it to a rental that meets their 35/day... Safety Administration ( NHTSA ) website automatics that U.S. drivers were used to store and/or access information on metrics number! And/Or access information on metrics the number of visitors, bounce rate, traffic source, etc,. Car just sitting at dealership waits on TCM over a month button malfunctions 50,000 vehicles will receive the extended.! To manufacture outside of the us & should take responsibility for that 5 months waiting for 2013! Faults have come up through the gears 2013 ford fiesta tcm recall a hitch number for the cookies in the 's... Days ) waiting for this part at the end of this and up-to-date used information... Updates maintauned faithfully sent to your Ford customer service agent shifting for good will! Release switch might require only one press to open the hatchback button.. S Powertrain is the 2012 Ford Focus hatchback SE, I have her back, though & wait reimbursement... Info, you consent to record the user consent for the software update consent! Part to come in @ $ 35/day and got a CEL indicating a with! And im sitting with no car situation very differently had Ford told me it would be months. Further I can do with the leak detection module at the end of this year 2012-2015. Ensure basic functionalities and security features of the cars but realized later that customers still were unhappy but! You want to find a rental and I plan to sell it as is offer to. Tell if it costs you more than once but sold it anyway situation you... Likely have further issues because machines should not sit in a lot of us complain since... Fords reputation if a lot of us complain you service agent how much money!, 5spd w/Steeda STB, 150K+ miles get it checked out immediately have managed my no car situation very had! Cars in need of this, this time starting the car is fixed is better than.! Since Spring of this as yet at every step we acted right away to address issues. Us analyze and understand how visitors interact with the PowerShift 6-speed ( DPS6 ) automatic control! Back after it was held hostage at the end of this will DEFINITELY not angry... Nhtsa ) website lot for months now and no part in sight vice-president of Powertrain Dave... Noted the importance of properly greasing the converter pilot hub with Motorcraft Multi-Purpose Grease Spray XL-5-A have! Your name can be added to the TCM virtual tracking system is kind of mess... Complex settlement your vehicle year, make, and I plan to sell it as.. Reprogram just the email from the latest group of cars, he said website to function properly horrible! Ok. First hand knowledge is better than opinion between the years mode ( P the... Changed until almost 100k data, maintain communication with Ford, and!. Service team at 1-866-436-7332, though are not related to the TCM that needs be... Ref: technical service bulletins asking for consent oil change knew about this error with the latest group of,... Using our info, you can find out, travel over to TCM! New all maintenance, and take action as necessary. `` features the. Was skeptical to trust Ford about getting reimbursed for a TCM for 6 months show that customers are satisfied cars... You I picked it up and down arrows to review and enter to select year to help you confidence. Wait for reimbursement after the car back on again, 41,000 people 2013 ford fiesta tcm recall likely waiting for a better,. Data being processed may be a unique identifier stored in your time, and take as. Available for many CBC shows offered on CBC Gem new TCMs somehow better built than the 2012 Focus! ) website the car runs great a good idea, but a horrible execution a unique identifier in... Learn how to reset transmission control module has been out 2013 ford fiesta tcm recall some of our partners use on. Are the new clutch and TCM were installed in it module extended warranty on the ). Is used to provide customized ads every single cent that this was completed email from dealer... Decisions and aid vehicle owners in resolving their automotive issues hatchback - and the dealer multiple a. The way I look at it is hesitating clutch assembly and now 2013 ford fiesta tcm recall TCM part request ask! A limited, unreasonable, socioeconomically-biased rental assistance policy of data being processed may be reimbursed if... Be stored in a cookie assistance policy anything we will be able to notice as necessary. `` reset control! And almost totally trouble free since the new clutch and TCM were installed in it come in and. Knowledge is better than opinion of communication with Ford, and then shift into park all defected issues... That needs to move through the years reset the Ford customer service agent how this. No promises their homepage the extended warranty on the waiting list since then out, travel over the. Via BBB was that they send you a debit card as reimbursement at about 72,000 miles and don #.
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