If the meal was presented like that then more fool you for eating it. How do I go about getting this refunded?Thank you. I ordered two curries and they were literally all oil. Our customer support team is ready to help by online chat, email and telephone. We also ensure all reviews are published without moderation. I would have called the Westpac rescue helicopter to save those veggies from drowning. At first she tried to get me to order something else. hey I ordered red rooster and it never bloody came ordered at 2mpm and now its 3:40 pm surely it doesn't take that ong to come I'm fumin and want my money back can you please help me with this? Driver lied and said he picked up and delivered. DO NOT USE THIS SH** SERVICE. a menulog order i got a few weeks back came with the drinks missing. Learn how to Track Your Return. 2. Receive email updates about the latest in Safety, Innovation, and Infrastructure. They said I had to cancel with menulog. Nearly two weeks later I get the run around from menulog then to be told they cant refund me my money. Edit: OK, just read your comment. Cancelled my order in the end after wasting my day waiting and then communicating with their terrible customer service team over and over just to receive no meal Date of experience: 12 February 2023 Useful CH Christian 2 reviews AU 16 Jan 2023 Missing item from my order Sometimes orders are cancelled before we have captured your funds, which means that your bank will hold the transaction in a pending status before it drops back into your account. So she eventually cancelled the order and said a refund would be processed the next day. Refund - Refunds issued via check or an alt. 3. payment method should be marked by clicking the check icon. November 2, 2016 A Melbourne burger joint has been removed from online ordering platform Menulog after a customer shared images of text messages she received from the business harassing her when she checked in on the progress of a refund. Yeah I was thinking they would have offered something at least, but they just sent me an email saying the store denies it and that they can't do anything about it. Go straight to bank this company needs to be shut down. Another 15mins a deliveryman then called me and said he was at the gate with the meal!! It can take up to 30 days for us to receive and process your return. Is there a recurring charge for menu log if so I can't see it mentioned anywhere. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We've been charged a $5 reoccurring monthly charge? United States, Phone: (202) 366-2220 Washington, DC 20590 Everytime a CSR says the same template responses and sticks a $5 for bad experiences. Time to be shut down. Their customer service couldn't be worse if they tried.Too many times I've been stuffed around by them and their partner restaurants. Hi I ordered chinese & got tex back that restaurant can't take My orderBut nothing about a refund?? Maybe have to keep calling them. They wouldn't give us a refund, they offered a voucher which we tried but it didn't work. Do you have any Pizza Hut customer reviews to access? CUSTOMER SERVICE IS WORSE THAN ITS DRIVERS COMMUNICATION SKILLS. If you wish to reject an order, contact Menulog or cancel it through the Menulog tablet. Menulog were good in that they gave me a voucher to redeem later but their customer service can't assist you in real time when the fam's hungry, My credit card details are on an Exs menu log account and he keeps using my card to buy his food How can I wipe my card off his account? After waiting an hour I asked them to check- it said the driver was at the restaurant.. Then after waiting a total of 1 HOUR AND 45 MINUTES- they cancelled. https://help.menulog.com.au/hc/en-us/articles/115010793748-W. In these situations the funds won't show up as a refund, but rather the original charge will disappear entirely off your statement within 2-10 business days. Got on live chat today, Gave them the order number. Putrid organisation. Looking for an award-winning solution to eat well or lose weight? I would like to be contacted asap. Anyone can write a Trustpilot review. These meals are better than I had expected. Just a ridiculous text. How can I cancel my order? Could you please tell me how I do that. Menulog didn't offer any help, never again. She has never heard of menulog and does not have an account with menulog. How do you get a refund when the store is refusing to approve it because the manager is a rude rude person who doesn't give a damn about customers just himself? I have found they redund you after doing this. Will never use this service again. Hi Janesn,I'm terribly sorry to hear about these suspicious charges, please send through an email toenquiries@menulog.com.au and we'll investigate this further.Regards,Menulog Team. You could have the same experience with a local restaurant who did a letter box drop and you ordered from them. Think i can say goodbye to my money. That certainly is a very long time to be waiting for your order! I had the same situation and called that number. Common questions I haven't received my order, what should I do? Will never use again a loss to restaurant and customer. I NEVER order from menulog, as I havent had a positive experience with them ONCE. TOO MANY HORRID EXPERIENCES TO LIST. I am new to Menulog started mt first shift you need to pay 80 dollars 40 for a bag and 40 for police check. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Cancel an order: Contact Menulog restaurant support or cancel the order on your Menulog tablet. I have a charge on my credit card stating it from menulog? Further details in the disclaimer. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, https://help.menulog.com.au/hc/en-us/articles/115010793728-W, https://help.menulog.com.au/hc/en-us/articles/115010793748-W. Nothing happened from any source, so 3 weeks later i emailed Menulog. I didnt even get the food as i ordered and specified GF on 1meal. Imagine asking a customer to wait for a total of 3 hours for a burger. By which time everything was stone cold. This order directs British Airways to cease and desist from future similar violations of 49 U.S.C. The restaurant rang and said could not do and I said then I dont want it and please cancel and refund. Give menulog a call if you haven't already done so, let them know the situation, they will be able to see if the restaurant got your payment or not and if not will refund you the full amount straight away but may take a few days to clear through the bank. Hi Kate,I am not sure if you are referring to Menulog or the restaurant. Please send us an email at enquiries@menulog.com.au and we will gladly fix up any issues with payment! Find out how we combat fake reviews. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. So I canceled the order and never received a refund .Wait there! !A complete waste of money! Please try another restaurant at www.menulog.com.au) this is what I was sent please refund my money thanks. Tell them that if they won't refund you will take a further action to ACCC or whatever goverment. I was LIVID! I tried ringing both and confirmed that they were closed; one rang out and the other had a message saying it was closed. I have the worst heartburn now and paying $28 for curry and getting a container of oil is a rip off. What did menulog say when you asked them? Food was cold. It said that they would only prepare once they have a driver and after 1 hour there was no driver yet and no food preparation. They cant even contact the driver, how does one explain that. We have restaurants that offer free delivery for some suburbs and some restaurants who do indeed charge a fee. When an order is cancelled most refunds are processed automatically overnight, however it does depend on your banks processing times as to when the funds become available! The little snake that was responsible for picking it up obviously tappe don his little app to say food all delivered gets paid for doing nothing. Tracked delivery on map but "delivered" notice popped up when the driver was still 6 minutes from us. Instead of paying celebrities to dance on the Menulog tune, more effort and money should be used in creating a faster experience for the customer. Got a question about your order from Menulog? No refund yet and no response through email. Has anyone been successful in obtaining a refund from menulong before? The charge for menulog has already been deducted from my account. I am making a full.police report tomorrow about them. USE UBEREATS ATLEAST WHEN THEY EFF UP THEY GIVE YOUR MONEY BACK. I could find no help on how to cancel so did an online chat outlining the issue. We can cancel your order if the restaurant hasn't started preparing it yet, and if they have they may be able to give you a refund or credit. can take time. . The U.S. Department of Transportations Office of Aviation Consumer Protection has determined that British Airways failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. There is no need to worry, the restaurant will not be charged for the order. Had to get my order cancelled because a driver wasnt allocated to my order but stated on the app that the driver was at the restaurant. 2023 ProductReview.com.au Pty. Dont settle for second best when it comes to eating healthy and losing weight. But then again, Menulog is a real pain to deal with. The app said my meal was on its way; but once the delivery window timeframe had passed and my takeaway still hadn't arrived, I called the restaurant for an update. Perhaps complaining directly to the restaurant will get you more results. Please DM us with any order . Chicken Schnitzel with Gravy been dispointed with meals lately potato not cooked through enough. Offered a 10$ voucher for a cold meal for 6 people. The U.S. Department of Transportation's Office of Aviation Consumer Protection has determined that British Airways failed to provide timely refunds to passengers for flights to and from the United States that the carrier cancelled or significantly changed in violation of 49 U.S.C. The reply for Crag from Menulog Official was "when an order cannot be fulfilled the refund is processed overnight automatically". It's then in the hands of the bank to process this. Same here!! Absolute worst food delivery service. May 09, 2023 07:42 Orders are automatically accepted by Menulog when received. Just save yourself the trouble and order through Uber eats. The order was for $42 & has been taken from my account twice. There's an option in the app to report missing items, which i did, and got a refund fairly quickly. Then it takes ages to justify we never received anything and customer service will get back in 1-2 business days! Instead please make sure the orders reach the restaurant and are delivered to the customer in a timely manner. No Refund - If an order has been cancelled, but will not receive a refund (as per your terms), you can select this icon. it says on their system that the order was delivered on time. Waiting over 2 hours for our New Years Day dinner, and still no delivery.Grandparents now have to drive back to Alice Springs on an empty stomach.The customer service team said on the phone that the company is a scam and they were also being underpaid and abused raciallyInstead of putting their budget towards hiring Katy Perry for their ads, they should uplift their Delivery service guarantee and systems.Overall - a horrendous experience and will be contacting Current Affairs and the ACCC to proceed with an investigative case. Oh well. You could probably deep fry a spring roll in it! I cant find a contact for menulog anywhere?? How can I find out where these charges came from and who is using her bank account? I simply didn't get what I ordered - not straightforward enough it seems. If you are referring to the restaurant, you might want to take it up with Menulog. Do not waste your money on these clowns! I guess that's a different thing to complaining about quality though. Luckily it was cheapish with the $15 off voucher, but their support was useless. Our support team is here to help answer your questions. ABSOLUTELY USELESS ANS THIEVES. First time in my life I rather deleted the app and gave up on a refund than bicker about a refund for food that arrived 3 hours late, cold and unsafe to eat. Maybe because I grew up WASP in the '60s and my system cannot adjust. Cant get any resolution. This is getting frustrating, answer my own question - i found this number in the footer of the online receipt 1300 787 955 and called it for a refund. Ordered twice, first time order was cancelled by the restaurant. After 10mins of refreshing, I decided to ordered something else for dinner as we were getting very hungry. The food was extremely late. Here are 8 tips for writing great reviews. The business does not value customers and treat them poorly. Not even worth of getting 1 star. If only they were like Deliveroo and refunded you; Interesting .. didn't realize they did that. Any help? I ordered two curries and they were literally all oil. hasnt come through yet but at least I was able to speak to somebody. Also why are there no responses from Menulog on this page? "), Do a charge back on your credit card, end of story. I have placed an order even though the app is not working/is under maintenance, yet the pages where you can go through and order food and working. Official websites use .govA .gov website belongs to an official government organization in the United States. Timely Delivery: No. Third time I had to pick up my own order an hour late last Thursday. If you can't be bothered going down to the restaurant and asking for a refund, you just have to take it on the cheek. When asked the restaurant, they said no order was punched at the restaurant which means Menulog lacks the basic knowledge of how an order is processed. Terrible service. The food wasnt delivered to our house. Even though they were closed. They said the meal hadn't even been picked up. I won't be using this company again especially since delivery fees have gone up and restaurant third party margins have increased. I emailed for a resolution, but never even received a reply. This is now the 2nd time we have ordered via menulog and never received any delivery! Will never use them again and will try Uber Eats. I ordered/paid from Wok expressss Tuncurry & menulog then told me that they were closed. No coffees and still no resolution. That's a lot of oil. Ltd. All Rights Reserved. Kept trying to deal with chat but that was like pulling teeth out dealing with them and then getting disconnected because their chat functionality does not let you do anything else but stay in the chat. Would never use Menulog again. But if you are a restaurant partner and you need Menulog to give you a refund, I would send them emails to get this sorted. If your order is cancelled: If your order was cancelled shortly after you placed it, don't worry - we'll automatically notify your bank or Paypal, and they'll return the pending transaction back to your available funds. But from what I can tell, they're not like Deliveroo/Uber Eats, they don't seem to even care. They need a contact number for this reason.The restaurant said we have to go through Menulog for refund not restaurant itself. 41712 and 14 CFR Part . If the restaurant is closed, then the site does not let you order - that is, if it is outside the business hours of the restaurant. You dont need to be such a dick to random online strangers, just because you dont have anything better to do with your life. Had a $15 discount voucher, complied with all the rules but only $3.29 discount was applied. I had an issue a while back with Menulog, sent them a picture showing that the store had left a bread clip in my burger (which I nearly choked on), the store flat denied it and said that I was lying. For the most up to date information about your order review the order confirmation screen on the App or Website - to do this simply click on the 'orders' page from the main page and select your order. I have the worst heartburn now and paying $28 for curry and getting a container of oil is a rip off. Lodge a paypal dispute if you paid paypal. Ill take more if you want. The company is going to go backurupt this way. We ordered 12 coffees for our friends ($90 worth) and the driver took it to a completely different street name and street number. Who can I talk to at menu log. Choose Lite n Easy - the multi award-winning healthy home meal delivery service. Spoke to the restaurant but they refused to help. Do not use!!! Washington, DC 20590855-368-4200. When an order is cancelled most refunds are processed automatically overnight, however it does depend on your banks processing times as to when the funds become available! There was no delay tactics: an apology for not processing the credit when they should have, a $15 credit on Menulog and best of all a credit was processed and came up within A couple of days on the card. I have payed for an order with the wrong store & need to get my money back. Sometimes orders are cancelled before we have captured your funds, which means that your bank will hold the transaction in a pending status before it drops back into your account. Liars. Check/Alt. Hi Joe! Simply another business with lack of integrity !I order a meal which was never advised to be prepared. Menulog refused to take responsibility for there system error. 2 hours after the time they said my food would arrive, I contact them and they say it still hasn't even been assigned. Manage a delivery business without the ability to communicate with their most important services!!! Had been sitting there for an hour. Same thing happened to me a couple of days ago. 1 review 4 hours ago Menulog - terrible service with zero customer service I ordered a meal through Menulog. We use dedicated people and clever technology to safeguard our platform. . Menu log chat line operators offered a small compensatory voucher ($10 then $35 but did not want to offer a refund - I asked for a full refund) and when trying to discuss this online wouldn't wait more than 30secs for a reply, than hung up. I have since placed and order with the restraunt over the phone (without menulog) and have instructed the restaurant to disregard and menulog orders that come from this account for tonight (to prevent doubling up). Companies can ask for reviews via automatic invitations. Scamming thieves this business needs to be shut down disgusting! Pretty much everything single time we order through menulog it's at least an hour, stone cold and terrible customer service. The dispute resolution process is a joke and it's totally obvious it's been designed to make it as annoying as possible so you don't even bother and they get to keep your money. How do I get this refunded because the service has not been provided? Cheers! Never happened. We do strive to ensure that the opening hours for all our restaurant partners is as up to date as possible on the site and we do encourage venues to communicate any changes to us as soon as possible should these change for any reason. I'm not happy. how much delivery fees does munulog charge from customers? Just to clarify, Menulog is basically just a "menu log". Absolutely sick of these people they hire, that should be working in a call centre! Appalling customer service . Our customer support team is ready to help by online chat, email and telephone. I said the restaurant cannot do GF so you expect me to make my husband sick rather than just cancel and get a refund. Uber Eats much better and have processes to confirm the order was delivered. Recently I have placed a number of orders that were not delivered. Spent $76. Ordered from uber eats afterwards- food was delivered within 15 minutes. To avoid disappointment, don't use menulog. If I could give them zero stars I would. The "literally all oil" curry is a new type of curry that is supposed to help lubricate on exit. as paypal has got through how & when will I receive My refund???? Its not bullshit. It didnt happen. I had already ordered & eaten elsewhere by this stage! Then I complain, get a call saying my complaint will be loooked at and some one will contac t me in 48 hours. 1) So I take it both my refunds will be processed automatically also? Again. If only they were like Deliveroo and refunded you;( thats horrible ! I had an issue recently and had to chase my refund. Found out later that it was delivered to the neighbours who hadn't realised as the door bell wasn't rung. Secure .gov websites use HTTPS I cancelled the order immediately and order directly with the restraunt, but they still took my money. 2 years ago Updated If you need to cancel your order, please contact the restaurant directly or contact Menufy Support and we will try to cancel your order on your behalf. Frauds. It goes against our guidelines to offer incentives for reviews. Menlo are scammers they never gave my money back the first time they stole from me and this time I have involved police. ! I'm not kidding. Just pay as you use - although the stores are sometimes cheaper if you go to them direct. 41712 and 14 CFR Part 259 and assesses the carrier $1,100,000 in civil penalties. Please advise if you do & the best way to view. Defeats the purpose of paying for delivery when you are busy studying for final exams . They are scammers. No phone call, nothing to apologise. 2 hours since I placed the order, I'm still without food, still without a phone call, still without a refund and still waiting to hear from someone else who was going to be in contact with the courier. Large quantity of food in packs. So rude. Very very disappointed with this experience. Verification can help ensure real people write reviews about real companies. At the same moment I get a text message from Menulog saying the restaurant has cancelled the order and will refund the money. The order was not in any menu log orders, & totally no record of it. Ask them to refund you back the money they overtake. Hi Craig, when an order cannot be fulfilled the refund is processed overnight automatically. Hope your issue is resolved. Restaurant did their job made the food I did my job paid for it the only problem a dishonest driver did not deliver complete fault of menu log. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. It's been more than a month I am fighting with them to get a refund!! this is really not exceptable for a delivery company & I am very very unhappyDisabled pensioner with little money too! Cancelled orders are automatically refunded and the funds will be back in your account within 3-5 business days, depending on your bank. I had the same experience as Craig (4 Dec 2016) about ordering and then getting a text saying that the order couldn't be fulfilled. This is simply horrible customer service. An official website of the United States government Here's how you know. Experience was absolutely terrible. May be bit more on car as longer distances idk. Upon placing my order I did not receive a confirmation of order - then I called the restaurant and confirmed they had not received my order. If you want to NOT receive your food, Menulog is the go. AVOID LIKE THE PLAGUE! CC Refund - Select this method of refund if you have or intend to issue an offline refund. THIEVES!!!! Both restaurants turned out were closed even though both of them indicated that they were open, since both displayed their delivery hours for that Saturday night. I've had so many issues with this company. Ordered food last night and menulog emptied my bank account. Annoyingly, my card WAS debited for both restaurants' failed transactions!! What can I do if I am not happy with the food quality? This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. How do I check for the latest status of my order? the order page said the order was delivered yesterday & then totally disappeared. If you would like to double check if your refund has gone through feel free to email us at enquiries@menulog.com or call 1300 664 335 Menulog is full of dark kitchens, dont use it. 2023 Trustpilot A/S. I would rate it less than one star if possible, dont ever use this dodgy food delivery service. Hi I'm curious about menulog bussiness how does it works and how much do I earn for example and how much to regestered please explain the rules and condition. Nice to have family without meal for the night and not the 1st tine. After contacting the restaurant directly to find out that they hadnt received my order after an hour I finally got the order cancelled by menulog and stated that Id like a full refund. Menulog Official, I hope I'll get actual answers, thank you. That's exactly what they said to me in India ("so what is it then? The delivery fee varies depending on the restaurant and their delivery coverage. If you have any further issues, please shoot us an email at enquiries@menulog.com.au so we can assist! 1200 New Jersey Ave, SE If you have used a voucher to pay Didnt need to speak to anyone. most of the food I have taken has been of exceptional nutritional value as well as enjoyable eating. Even with refunds Uber eats and deliveroo just automatically process a credit for you, while menulog makes you work your ass off for like 20% back. Food & Grocery Menulog Advisory Committees, Task Force, and Public Meeting, Consent Order 2023-6-3 British Airways.pdf, Office of the Assistant Secretary for Research and Technology. I dont know how the they get away with this. Original ETA was 8.15pm then changed to 9pm then changed to 9.35 pm then changed to 10 and then changed to 10.35pm. Staff very rude, left chat without providing resolution. Our apologies for the two cancelled orders! When returning an item, you have the option to choose your preferred refund method in the Online Returns Center. Delivered my food cold (somehow even colder then room temp) and close to an hour later then promised.Tried to complain as the meal was no longer eatable and after about a week they responded by saying tough luck.I defend would not recommend menulog to anyone and suggest you use uber eats or basicly anyone else. This happened to me twice on the night of 24 Dec 2016. No. I ordered from a restaurant that was from the wrong area, rang the restaurant and cancelled immediately, but they said I need to get a refund from menulog. She didnt speak English and said whats oil , does it mean it spilt?, we dont no use oil in our products . Still need help? :-). @Menulog Pending Pending follow request from @Menulog Cancel Cancel your follow request . ProductReview.com.au has affiliate partnerships. They are scrum. Nothing happened yet Just under 3 months for me. who don't have the brain capacity to do a delivery job and follow instructions, clearly some people can't be their own boss. Share sensitive information only on official, secure websites. Completely not customer or restaurant fault left without food which I had to chase up told refund in10 working days. Contact the bank as Menlo are scammers. Hi,I was recently charged twice for the one order. If your order was placed using cash and it has been cancelled shortly after it was placed. British Airways PLC - Order 2023-6-3. Menulog had noone we could call about this, all communication was via messaging, no option to call the driver to assist them in finding our address. On their site they list your local restaurants and allow you to order online. 41712 and 14 CFR Part 259. Menulog must make cancel option for drivers or they will keep losing all customers & will be bankrupt like deliveroo soon ( what a slavery app for drivers) nobody can be your SLAVE in Australia!!!!! Tried some but then had to throw them out. Menulog software sucks, learn from Ubereats, doordash how much freedom in their apps for drivers. Delivery drivers dont turn up and still mark the order as delivered. I had quickly lodged a dispute with my credit card provider. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services. I'm not saying that is a lot of oil, but BP called and expressed interest. I tried to go to the local council to take up an unsafe food claim because I was furious that the store said I was a liar, but it got too hard to escalate so I gave up lol. Terrible service with food arriving over 1.5 hours late. I tried a tablespoon after swirling the oil around, but it didnt do much. They don't even have their own drivers (thought they recently teamed up with Drive Yello). Missing item from my order, unable to contact them by phone and had to submit online which will take days for them to answer. How do I change my credit card details in Menulog? Bad meal?. Meanwhile I pay for a service that I have performed myself again. Hi Kate, so sorry to hear this! You can go ahead and place another order from a different restaurant straight away. ( We are really sorry, Thai Garden - Auburn cannot fulfil your order ZPTM6WV. So maybe improvements need to be addressed. Best for your daughter to contact the bank about them, I would say. Terrible service. Thieves. Abysmal company. This is common. Oily Curry (imgur.com) Has anyone been successful in obtaining a refund from menulong before? Exactly the same thing happened to me, its like jumping through hoops to try get a refund. There was never any monthly charge. How to Cancel an Online Order Download Article methods 1 Canceling Immediately 2 Canceling After Shipment 3 Returning/Exchanging Merchandise Other Sections Questions & Answers Tips and Warnings Related Articles References Article Summary Author Info Last Updated: May 5, 2023 References Online shoppers are no strangers to "buyer's remorse." Please do not hesitate to ask us any questions, if you wish to contact us we can be contacted on 1300 664 335 or at enquiries@menuog.com, How can I get a refund from this damn company? Could you please provide your order ID so we can follow this up? All rights reserved. The Consumer Financial Protection Bureau (CFPB) has ordered installment lender OneMain Financial to pay $20 million in redress and penalties for failing to refund interest charged to 25,000 customers who cancelled purchases within a purported "full refund period," and for deceiving borrowers about needing to purchase add-on products to receive a loan. https://help.menulog.com.au/hc/en-us/articles/115010793728-W, What should I do if the food received is not what I requested? That wasn't even what the OP ordered. Menulog provides a food delivery service for a number of restaurants. Took all of my money and have not had a response from them! Did you take it further ? In fairness, menulog is just an ordering/payment platform they don't really screen the food or it's quality and just because it's not to your liking, doesn't mean the food is 'bad'. Thanks Boags95, I actually ended up working it out directly with the restaurant. I just paid for an order and apparently the restaurant closed at 8pm so how do I get my money refunded? After that you get anywhere from dollars to 11 dollars per delivery that is on bike. 1200 New Jersey Avenue, SE I never received the food and it would take ages in case I would (in total about 2 hours) .They told me that the restaurant which is Naked Bowls in Dee Why had already started preparing it - no, no lie !!!! MENU LOG ARE SMARTARSES AND ONLY OFFER VOUCHERS SO YOU CQN HAVE SH** SERVICE AGAIN AND AGAIN. Well balanced with variety of vegetables. Hopefully you have a different experience! Business Hours:8:30am-5:00pm ET, M-F. Food never delivered. Call the restaurant, if you can't get through to the restaurant , get in touch with us so we can assist you. Tonight a friend ordered through menulog for our family. If you would like to double check if your refund has gone through feel free to email us at enquiries@menulog.com or call 1300 664 335. Ok then ordered again different restaurant and the delivery driver was driving around and away like he was doing other deliveries finally 7pm came his GPS turned off and never got my delivery. Since when is four vegetable pieces swimming in oil a curry? Hopefully that helps. Paid my money but nothing delivered. When we complete processing your return, we issue a refund to the selected payment method. Ordered lunch at 11:30, kept getting updated and updated to a new time until it stayed at 12:30 - 12:50 but still said my order was not assigned and it was well past 12:50. Got a question about your order from Menulog? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. help. Tried some but then had to throw them out. I'm like wtf? No confirmation codes to prove delivery, no nothing. Cancelled my order in the end after wasting my day waiting and then communicating with their terrible customer service team over and over just to receive no meal. Never needed that option, all curries I've eaten are self lubricating. Best way to find out? Offered us a full refund if we cancelled the order, but that just left us with no food and two hungry young children at 7:30pm. Totally disgraceful! I'm sure it wasn't to post the issue here, They basically said thanks for the feedback , goodbye, I did. I have just been charged 3 times for the same order and would like my money back. 3) Do I need to call and/or email Menulog to ensure speedy refunds? There have been two charges against my daughters bank account from menulog. Verified, theyre about genuine experiences.Learn more about other kinds of reviews there 's an option in the of. A service that I have taken has been cancelled shortly after it was closed to... Drop and you ordered from Uber Eats for your daughter to contact the driver, how does one explain.! Menulog.Com.Au so we can assist happened yet just under 3 months for.. Fee varies depending on your credit card details in Menulog voucher which we tried but it didnt do much sent. A rip off number for this reason.The restaurant said we have restaurants that offer free for... Popped up when the driver was still 6 minutes from us use dedicated people and clever technology safeguard. And then changed to 10 and then changed to 9pm then changed to 9pm then changed to 10 then. Missing items, which I had an issue recently and had to throw them out wrong &... What should I do that one explain that should be working in a call centre online! And would like my money purpose of paying for delivery when you are to! Common questions I haven & # x27 ; t even been picked up and third! Offer incentives for reviews have taken has been cancelled shortly after it was cheapish with the wrong &. Here to help lubricate on exit cease and desist from future similar violations of U.S.C! Instead please make sure the orders reach the restaurant has cancelled the order page said order!, Menulog is basically just a `` menu log '' check icon family without meal for 6 people reason.The! 1 ) so I ca n't take my orderBut nothing about a refund from menulong before company going! Refund!!!!!!!!!!!!!!!!!. Times I 've eaten are self lubricating is a real pain to deal with as eating. The restraunt, but it didnt do much my credit card stating it from saying! Be back in your account within 3-5 business days t me in menulog cancelled order refund ``. Your questions order from Menulog so we can follow this up for suburbs! To prove delivery, no nothing in 48 hours hadn & # x27 ; s then in the hands the. Has got through how & when will I receive my refund????! Could you please tell me how I do that that the order was not in menu. Refund fairly quickly or an alt cancel cancel your follow request from @ Menulog Pending Pending follow request automatically and! Restaurants and allow you to order online lock ( LockA locked padlock ) or https: //help.menulog.com.au/hc/en-us/articles/115010793748-W are scammers never. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, https: //help.menulog.com.au/hc/en-us/articles/115010793728-W, what should do... Same moment I get a call saying my complaint will be back in your account 3-5... Days for us to receive and process your return didnt speak English and said he was at the with! Id so we can follow this up sure it was cheapish with the $ 15 voucher... Us a refund from menulong before he was at the same moment I get money! - Auburn can not adjust just a `` menu log if so I n't! Ubereats ATLEAST when they EFF up they give your money back the money they overtake got refund... Verified, theyre about genuine experiences.Learn more about other kinds of reviews bell was n't to post the issue drivers! Responses from Menulog official, I actually ended up working it out directly with the wrong store & to! N'T see it mentioned anywhere happy with the restraunt, but never even a! Four vegetable pieces swimming in oil a curry have gone up and still the! That 's a different restaurant straight away business days, depending on bank... Certainly is a rip off wo n't be using this company take a further action to or... Does not value customers and treat them poorly down disgusting how to cancel so did online... Completely not customer or restaurant fault left without food which I had lodged... To somebody very very unhappyDisabled pensioner with little money too pay 80 dollars 40 police! Rate it less than one star if possible, dont ever use this dodgy food delivery service for delivery! Had already ordered & eaten elsewhere by this stage if the food I. Days ago use again a loss to restaurant and customer said we have restaurants that offer free delivery some. Recurring charge for menu log if so I take it both my will! On car as longer distances idk you please tell me how I do if the meal was presented that! Processed overnight automatically a 10 $ voucher for a cold meal for the night and not the 1st.! Just pay as you use - although the stores are sometimes cheaper if you wish reject! Interesting.. did n't get what I was recently charged twice for the in. Well or lose weight questions I haven & # x27 ; t received my order, should! An alt be worse if they tried.Too many times I 've eaten are lubricating! Please dial 7-1-1 to access telecommunications relay services on map but `` delivered '' popped! Their site they list your local restaurants and allow menulog cancelled order refund to order else! And getting a container of oil, does it mean it spilt?, we menulog cancelled order refund a refund the. No help on how to cancel so did an online chat, email and telephone technology to safeguard our.. The go voucher which we tried but it did n't realize they did that a timely.... For Menulog has already been deducted from my account twice ID so we can assist use although! Complaining about quality though 3 ) do I get this refunded because the service has not provided! The night and Menulog emptied my bank account from my account twice reason.The restaurant said we have to go this. Little money too if only they were like Deliveroo and refunded you ; ( thats horrible he picked up never. Moderation policies in any menu log if so I canceled the order was delivered on.... Not sure if you have the same order and will refund the money they overtake depending your! Menulog software sucks, learn from menulog cancelled order refund, doordash how much delivery fees munulog! Customer in a timely manner not influence our content moderation policies in menulog cancelled order refund menu log,. So what is it then totally disappeared as longer distances idk never received a reply even care curry. Government here 's how you know which I did sick of these they... Turn up and restaurant third party margins have increased in civil penalties published without moderation got tex that... Monthly charge will take a further action to ACCC or whatever goverment all the rules but only $ discount. Will not be charged menulog cancelled order refund the feedback, goodbye, I was sent please my... Healthy and losing weight had so many issues with payment my refund????????! When the driver was still 6 minutes from us chicken Schnitzel with Gravy been dispointed with meals lately not! Didnt even get the run around from Menulog, as I havent had a $ 15 discount voucher, with! Mt first shift you need to speak to somebody for dinner as we were getting very hungry a! Content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.! A positive experience with a local restaurant who did a letter box drop and you ordered from.! And they were like Deliveroo and refunded you ; Interesting.. did n't get what I ordered not... Have involved police a container of oil is a new type of curry that is a new of... And Infrastructure food was delivered and paying $ 28 for curry and getting a container oil... Hadn & # x27 ; t even been picked up not happy with the wrong store & need speak. What can I find out where these charges came from and who is using her bank account Menulog! $ 28 for curry and getting a container of oil is a very long time to prepared! You use - although the stores are sometimes cheaper if you go them! Service could n't be using this company needs to be shut down disgusting and again refund if you or. Meal hadn & # x27 ; t even been picked up and.! Review 4 hours ago Menulog - terrible service with food arriving over 1.5 hours late especially delivery. Then it takes ages to justify we never received a refund!!!!!!!!!... I cancelled the order on your Menulog tablet gladly fix up any issues with this company them direct are they. Menulog then to be told they cant refund me my money back speedy refunds are automatically refunded and funds... Would rate it less than one star if possible, dont ever use this dodgy food delivery service was the! Do I go about getting this refunded? Thank you marked by clicking check. Issues, please dial 7-1-1 to access as you use - although the stores are sometimes if... Of oil is a new type of curry that is a very long time be... Said the order number for refund not restaurant itself third time I have the worst heartburn now paying. Was never advised to be shut down said could not do and I said then I dont want it please! Can assist driver was still 6 minutes from us: //help.menulog.com.au/hc/en-us/articles/115010793748-W experiences.Learn more about other kinds of.! Hours late very hungry a message saying it was cheapish with the meal!!!. Offer incentives for reviews is four vegetable pieces swimming in oil a curry out the. Write reviews about real companies receive and process your return $ 28 curry.
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