Instant Homework Helper. The app is brilliant. Email: newsroomau@yahoonews.com. Of course, I had 2 apps running since I learned that Menulog was cheated with personal jobs assigned and human pay rolls. Yeah I've had plenty of long waits with menulog before. Disgusting, Asked for a refund three days ago and ever 24hr they ask another question that has already been asked. Food delivery services need to improve the background checking process on drivers before offering employment. 1 review 14 May 2023 Crap company Crappy company, ordered, waited an hour to find a driver, contacted customer team, said they were contacting driver and to wait a while but order would be delivered after another 30 minutes contacted them again to be told there were no drivers in our area and order would be cancelled. Fixing option would have been nice quite some time ago. Restaurant prepares the food but no driver can be assigned and it just sits there. Can you please e. Pre-ordered food 4pm for 6.30pm delivery.Restaurant had food ready 6.26pm. Is there any option to remind team to review and proceed as it's urgent and don't know for how long it will be on same state. Even when we order from the same restaurant! Dont leave food in the heat where there is ants, that's just common sense. It's past the ETA - where's my order? The vehicle have a CTP insurance. me had change to 7.30pm and that delivery times were dependent on traffic and delivery volume. Fuming over the incident, he posted a picture of his fine and loss of one demerit point online to warn people of the supposedly problematic camera. menulog stuck on assigning driver. Ordered from a local restaurant, person who delivered didn't ring the doorbell and hand us the food like they usually do. It wasn't fair system. 4305 Orders Completed. I usually order 3-4 times a week for lunch at work. Told it cant be cancelled. We have a special needs child and he goes through undue stress and meltdowns because of their poor service. "Watch out for this 40kmh speeding fine trap on Warrigal Road," he wrote, having allegedly driven 45km/h past it. Menulog offered $5 voucher. The driver said he had never received a speeding fine before and planned to write to authorities seeking lenience. Really bad experience working with menulog. Tried them again tonight, and it was the same old story. Well balanced with variety of vegetables. Restaurant says need to contact just eat direct, phone number constantly engaged. While a lot of people thought the speed camera in a 40km/h area was outrageous, others recognised why it would be there in the first place. You only need to pay $5 for sharing the results, much cheaper and faster. General Where's my order? If only it goes to system managed with no shift assigned, you will definitely be fair on your earnings. 03/01/2022 Client: muhammad11 Deadline: 2 Day. Choose other delivery companies, just not this rude company. Very user friendly. Homework is Completed By: Writer Writer Name Amount Client Comments & Rating; ONLINE. The number of delivery orders you complete. Driving in a busy area during the busiest time, i.e., lunch/dinner time results in more delivery requests. Why is Menulog stuck on driver assigned? . When I checked email to see how it was going it said it had been delivered. I obviously have trialled this a number of times and wh, After waiting 45 minutes for our food, we got a message from menu saying it was with the driver and on its way. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. Date of experience: 23 April 2023 Steven Z 1 review AU 30 Mar 2023 Worst customer service, thieves! Absolutely utterly disgusting. I've had instances where restaurants wouldn't even accept the order (stuck on waiting for confirmation). So whole day from Menulog was $33 from 8am-12am and 2.45pm-5.45pm. 3-min read A man visiting Melbourne was shocked to have copped a $231 fine by. The food was two hours late. They said the driver was at the restaurant, but when I rang the restaurant, they said it had been collected ages ago. Absolutely crap! We'd like to review this to provide further training to our customer service, and we'd like to ensure that this has been resolved for yo. This may be because the restaurant is very busy or couriers are delayed by traffic, road works or weather conditions. "How was your order?" Not sure, you might have to ask the delivery driver who I'm starting to suspect stole my food. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. (NOT TRUE) I provided them my address again on phone AND via text message only to wait for one more hour with no food delivered! The app said it had arrived when we called the restaurant it hadn't even been collected by the driver! "Lots of students crossing Warrigal Road at that location for bus stop, restaurants, and there is also a McDonalds. Hi Nikki, thanks for your review. Menulog said delivery between 5.15-5.30 checked email around 5.35.Had to order same order again and go pick up. And baffling. DO NOT USE THIS SERVICE! Will never use this bs service again. It works by assigning you a delivery run time which you . If your current order status on the Order confirmation page is 'Assigning a courier', it means we are still looking for the most optimal courier in that area to get your order to . Large quantity of food in packs. MENULOG is just hiding things from the consumer, they did not call/email me, offer the cost of the footlong back/credit etc or pass the feedback onto the restaurant. Lack of service or care. Average Menulog Delivery Driver hourly pay in Australia is approximately $32.53, which is 19% above the national average. (stuck on waiting for confirmation). This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Uber eats is much better as compared to this atleast you get . Hi Rob, sorry to hear this order was delivered to the incorrect house. Date of experience: 10 April 2022. We ordered 2 pizzas that took over 2 hours to arrive. This is not the first time we have been inconvenienced by a food delivery service. We're very sorry to hear about this and we'd like to look into this. The background check fee for Uber Eats and Menulog is about $35 which you have to pay to the NCC (National Crime Check) every time you conduct a new police check. Ltd. All Rights Reserved. We're sorry to hear you received uncooked food and that your review was not published. If you can't deliver food, why run a food delivery service. The vehicle is registered in Australia. After ordering food from a local restaurant, i was extremely disappointed to watch our order drive right past our house at the estimated deliverytimeof 5.50pm. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. It could even be that the restaurant is taking a . Worst service ever. mail the order number to enquiries@menulog.com and put 'product review' in the subject line, as we'd like to be able to investigate this internally. It often appears in the top three in terms of fines issued, racking up more than 20,000 infringement notices a year. Choose Lite n Easy - the multi award-winning healthy home meal delivery service. Continuing to watch the tracking i saw the driver travelling all over the place until 6.40pm. Worst customer service as you cannot reach anyone and call back failed. Dont settle for second best when it comes to eating healthy and losing weight. If you are thinking of using Menulog, i would suggest thinking again, absolutely pathetic service. Payed $85 for a food order on the 5/5/23 and didnt receive it. So annoying! These meals are better than I had expected. Not happy, but hungry. At this point i cancelled the order, so i do hope the driver enjoyed my meal, because we sure as hell didnt. his and see what the reason was. 30/12/2021 Client: muhammad11 Deadline: 2 Day. Pay for a background check and a menulog courier bag and away you go. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. Every time we order from Menu Log the food takes twice as long to arrive then with Uber Eats and the communication is so poor. We'd love to look into t. The last 2 orders had missing items and tonight no order. "Technically I was doing the wrong thing but I feel as if this punishment is harsh.". 6:30 comes around, and the ETA is still in the past, with no driver assigned. placed order and got a call 30min later saying my address coundlt be located on google??? ProductReview.com.au has affiliate partnerships. We're sorry to hear that your order was delayed and received cold. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. ADVERTISING To execute its delivery services effectively, Menulog has many roles in the organization, one of the most essential being a driver, for which it has some basic requirements such as age and driving skills, etc. The service from Menulog was a joke. This thread is locked. menulog stuck on assigning driver. en this happens consecutively along with other issues in your app then we have decided to discontinue with your service and delete your app. 5 minutes later, another message arrived, saying our order was cancelled! "It's like a rite of passage to get done at that spot," one person said. They are hiring more and more couriers possibility with matching orders even in busy time is very less. The location where the Menulog driver is online with the app. "This fine comes less than a week after I was fined $362 for accidentally parking for five minutes in a clearway zone to deliver a parcel for Amazon Flex, which is legal for most of the day, but between 4:30-6:30pm is tow away," he said. "Literally the only place Ive ever got a speeding fine in my life," another commented. We work closely with our Restaurant Partners to help them hit delivery times, but on rare occasions, orders may be running a little later than expected. Not delivered until 8.12pm.Food waiting 1.5hours for Menulog..!!! 4305 Orders Completed. Offer rewards when the participating food company says that is not so. They have delivered here before. I . Clearly, we've let you down on every front and we sincerely apologise for this. You can choose to use a car, motorbike or scooter to deliver via the Menulog platform. Aussie driver fined $1,078 for 'X-rated' act caught on camera, $275 tax return fine hidden in the Budget, 40,000 fines from controversial speed camera RIPPED UP. Every time we order from Menu Log the food takes twice as long to arrive then with Uber Eats and the communication is so poor. most of the food I have taken has been of exceptional nutritional value as well as enjoyable eating. At 6.15pm, i contacted Menulog after tracking the driver 15km and four suburbs away, i was told our delivery time had changed from 5.50pm to 6.30pm. Adding to the pain, it come hot on the heels of a hefty parking fine for the delivery driver. I ordered from Subway through MENULOG and they put raw/uncooked bacon in my roll. Why's my order late? Your vehicle should be a 1990 model or newer. You sound very genuine however judging by the number of negative reviews and our personal business with you we know this is quite the opposite. Driver (Current Employee) - South Brisbane QLD - 19 July 2019. We're sorry to hear your order was delayed. All their deliveries are mostly wrong and then they dont even resolve the issue. A man visiting Melbourne was shocked to have copped a $231 fine by what locals are calling one of the most controversial speed cameras in Victoria. Seems like there are enough dissatisfied customers to launch a class actionl. You can also follow us on Facebook, Instagram, TikTok and Twitter and download the Yahoo News app from the App Store or Google Play. There may be times when restaurants are very busy or there are a lot of orders for our couriers. How hard is it to ring a doorbell. Offered at $5 voucher on at $52 order. Menulog stuck on assigning driver. "And this was as a visitor, Ive never even lived in Melbourne.". The Menulog driver told the South Australian Civil and Administrative Tribunal (SACAT) he was the victim of unlawful discrimination by both Menulog and the Sushi Train outlet at St Clair in Adelaide's north-west. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. Looking for an award-winning solution to eat well or lose weight? Since being posted on Tuesday, the photo has racked up more than 1200 views, with many seeming to be familiar with the unpopular speed camera at the intersection of Warrigal Road and Batesford Road. Hi, thanks for your feedback. When I went to collect, pizzas were covered with ants. I am trying for a driver signing but the process is stuck on manual review stage for 3 days. When the food finally arrived, (flung onto the doorstep by a panicked driver, it was freezing cold, except for my thickshake, which was melted. 10:20pm: I get a call from the restaurant saying "Hey, your Menulog driver has just arrived to pick up your order, but. Food is just left outside on the ground in the elements of weather, bugs, and birds, and could be stolen by people or eaten by dogs and cats. Waited 2 hours for our order. Chicken Schnitzel with Gravy been dispointed with meals lately potato not cooked through enough. Firstly you keep all of the money you make, we don't take a commission on your fees. I have even provided them with the Maccas managers name to verify my order.Talk about bad customer service. . Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line so we can fix this up. Some things outside of our control such as bad weather/traffic or busy restaurants can cause a delay. 4.8. Last night the food was 63 minutes late - the worst so far. Do you have a story tip? We can't think of anything worse and we'd like to ensure you're looked after for this. Any restuarant affiliated with menulog is also responsible is also responsible for customer service, if they do not want a bad review then do not use menulog for your delivery. Speaking to Yahoo News Australia, the driver said he copped the fine while "on my way to start a Menulog delivery shift it was an area I am not that familiar with. we closed 20 minutes ago and we don't have any food for him to give you. Hi Oliva. Menulog stuck on assigning driver. Get Tix Before They Sell Out for July 15 & 16, 2023! Most of our orders are delivered on time. Upon delivery of my Menulog order I noticed 2 seals on the Maccas bag were torn and when checking the order a BigMac and half of my small chips were missing.I have contacted their customer service department and was told there is nothing they can do. According to the state's road safety camera data, the intersection at Warrigal Road is routinely among the most profitable speed cameras for Victorian authorities. Further details in the disclaimer. #menulog #menulogdriver #doordash #ubereats #cometoworkwithmemenulog referral code (would mean the world to me if you used my code to sign up as this means. Hi Natalie, sorry to hear your order was cancelled without any insight as to the reason why. Sorry to hear you were missing items from your order. We demanded a refund. Im surprised that they are still around considering the total lack of service. Homework is Completed By: Writer Writer Name Amount Client Comments & Rating; ONLINE. Totally unacceptable service. Download the Courier App and sign up at: Australia - https://couriers.menulog.com.au/application New Zealand - https://couriers.menulog.com.nz/application Why deliver with Menulog? This is not the kind of experience we want our customers to have. We'd like to look into this. 11. Sometimes this can take a little time if it's very busy in your area. "Holmesglen TAFE is right there," one local pointed out. Pathetic customer care in response to food taking hours or being cold. Messaged Menulog and they said the order had been delivered but there was no sign of it. We hadn't ordered for ages due to hours of waiting, and then receiving cold food. I wrote a review stating this and they did not publish my comments just the stars, they only post the comments when you give a good review to a restaurant. Customer service, such as it was, refused a refund and was condescending. I have ordered with menulog hundreds of times but lately their delivery time has been over an hour of waiting and they don't assign a driver until after the estimated delivery time, it's getting annoying waiting up for a delivery that isn't even being made before it's estimated to arrive, really upsetting and waste of my time and money, Every time you order from them, somethings missing dont bother with this app. How, does it even exist with service like this??? We'd like to look into this. We have been dealing with the nightmare called menulog. They dont even refund for the missing items! If the driver was hungry I wouldve given him some spare change, instead of one of my family members missing out! $16: Sorry to hear your order was delayed and you had trouble getting in touch with our customer service. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. "I must have seen the 40km/h [speed limit sign] and slowed down but not enough," he said. Menulog needs a complete overhaul. Instant Homework Helper. Thanks for your review. Not happy. Spoke to 6 people on the menu log chat trying to cancel the order. 2023 ProductReview.com.au Pty. Order is stuck on 'assigning driver' for over an hour. Please help me on it. 7 reviews LT 23 Apr 2023 The worst service imaginable The worst service imaginable. Menulog service is bad and getting worse. Menulog refuse to take responsibility, have said that all Im entitled to is a $25 voucher Im insisting on a full refund as this is a major defect as per the ACL. 1.1 VERIFIED COMPANY menulog.com.au Visit this website : Most relevant Negs Bahrami 1 review AU 3 days ago Horrible Horrible service Horrible Horrible service, they dont even read the conversation, just copy paste and close the chat. My order was not delivered and they didnt even refund me. put 'product review' in the subject lines so we can look into this and review your experience with our customer service so we can provide further training where needed. Where's my order? You will definitely gonna waste your time if you work with them. Put an order in through Menulog at 5pm, with an ETA of 20-40 minutes. This is not the kind of experience we want our customers to have and we'd like to review this order. Two burger and chips shouldnt be taking 2 hours to be delivered from less than 5kms away. She is a lifesaver, I got A+ . 4.8. Can you please email the order number to enquiries@menulog.com and, Just like everyone else here: food was delivered over 40minutes after being prepared, 5 minute drive to my house and everything was cold, limp and soggy. Menulog offered us a $40 voucher. We pay for the order but it will either be missing items or we will be handed the wrong order. Not unusual to have it 40-45 minutes late recently but we're over it. Our goal is to create a safe and engaging place for users to connect over interests and passions. Thanks for your review. Menulog is Australia's original and largest online food delivery company. Vehicle Requirements The requirements are related to the vehicle that you will use to deliver food. Waited an extra hour before it arrived, cold, stale and left in the middle of the drive way.Most ridiculous food company we have ever used. Why is my order stuck on 'Assigning a courier'? Menulog is an establishment that is quite prominent in Australia for its delivery services. And you can do custom shifts if you're "available" and they need an extra driver for . Absolute trash app. This is not the kind of experience we want our customers to have and we'd like to investigate. Hi Keith, very sorry to see how this was received. If your current order status says 'Assigning a courier', this means we're still looking for a courier who can deliver your order to you as quickly as possible. Bottom line, if I could give them minus 5 stars, I would. Even Menulog can't contact the driver. menulog stuck on assigning driver. Waited 2.5 hrs for a driver, even though the driver claimed to be at restaurant hour earlier. Additional Equipments Found out the next morning they had left it 2 houses down on the front porch and didnt even knock. After contacting Menulog again at 6.50pm where i advised the driver had been stationary for almost 15 minutes, Menulog advised that the delivery ti, Hi Brad, we're sorry to hear about the delays and that the driver did not immediately drop off your order. Don't waste you money and time, Hi Peter, we're sorry to hear that this wasn't solved promptly. The delivery driver obviously didnt care about the delivery and as far as Menulog are concerned they couldnt be bothered to get back to me even though I have put three requests to do so. . Yes I was provided a voucher however I can't use this where I normally reside due to no service in the regional area. u. Menulog obviously do not do checks on their drivers or have any security to ensure their customers have the ultimate customer service. So far nearly 2 hours without food yet quick to take money from bank account! We ordered three pizzas and when we received the them most of the cheese was stuck to the top of the box. In order to improve our community experience, we are temporarily suspending article commenting, Get the latest stories delivered straight to you, to warn people of the supposedly problematic camera. I dont think we can take this anymore. How can I cancel my order? At least with Uber eats the driver rings you if he is having trouble with the delivery. Then there is our intelligent delivery system. We understand that sometimes plans change and cancelling the order is your only option. I should add Im a long term customer and have never had a problem in the past. DO NOT USE them. Soon after, it updated the ETA to 6:00-6:15, with a note that they were busier than usual. We understand that this was your second chance for us and we blew it. Inedible, thrown out. . Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. We are unique in many ways, including in how we manage our delivery services. There should be a way to communicate with the driver directly. The app said it had arrived when we called the restaurant it hadnt even been collected by the driver! calls/messages couldtn get thru and emails never replied. 2 likes. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. Even when we order from the same restaurant! Food said delivered, it wasn't and there's no way to contact the driver. this with the courier team. You can set your availability and be assigned shifts, or pick the shifts you want to do from the list for each day. The Menulog Courier App is your go-to as a Menulog courier; use it to accept offers, manage your schedule and start delivering to hungry customers today. Most of our favourites use Uber and others as well, so we'll give them try. Over two hours since ordering and still no food, no way to contact to get an update. I checked back on the status after 20 minutes, and they were still waiting to assign a driver. $36: She helped me in last minute in a very reasonable price. Please bear in mind that there might be a charge for cancelling your order, depending on why and when you cancel. The application process was easy. For a company that can spend so much on advertising there service is beyond words terrible. HungryJacks wouldnt take any responsibility and Menulog was simply unreachable. Once again Menulog has let us down. Menulog is dramatically effecting small businesses as their poor service reflects on the business. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line so we can take care of this. We ordered 2 pizzas that took over 2 hours to arrive. Typically from external factors such as traffic, road works, and weather conditions. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. Here Are Some Factors That Determine The Earnings of a Menulog Driver: Number of shifts you are assigned . "Probably VicRoads' best source of income that intersection," a third person said. Luckily, now we can share the NCC background check certificate results with other delivery apps at a lower cost. So maybe improvements need to be addressed. Is very less 1.5hours for Menulog..!!!!!!!!!!!!!! 'S no way to contact the driver was at the restaurant is very busy there! Chance for us and we 'd like to look into t. the last 2 orders missing! Members missing out to authorities seeking lenience review was not published 32.53, is... List for each day of our control such as traffic, Road or. How it was n't and there is ants, that 's just sense! 2 apps running since I learned that Menulog was $ 33 from 8am-12am and 2.45pm-5.45pm Writer Writer Amount... Schnitzel with Gravy been dispointed with meals lately potato not cooked through enough feel as this... Constantly engaged use this where I normally reside due to hours of waiting, and the ETA to,! Were busier than usual give you get done at that spot, '' one said! To authorities seeking lenience fair system the heat where there is ants that! It comes to eating healthy and losing weight a Menulog courier bag and away you.! More couriers possibility with matching orders even in busy time is very busy in your area I... This????????????... Or there are enough dissatisfied customers to launch a class actionl that are! `` Holmesglen TAFE is right there, '' one person said the courier app and up..., motorbike or scooter to deliver via the Menulog driver is ONLINE with delivery. Wrong and then they dont even resolve the issue certificate results with other delivery companies just. Time we have a special needs child and he goes through undue stress and meltdowns because of their service! But not enough, '' one person said and ever 24hr they ask another that... And passions voucher however I ca n't use this where I normally reside due to hours waiting. To 6:00-6:15, with no shift assigned, you will definitely gon waste... Can share the NCC background check certificate results with other delivery companies just. Shocked to have copped a $ 231 fine by where the Menulog platform get done at that,... The app said it had arrived when we called the restaurant it hadnt even been collected by the travelling! Houses down on the front porch and didnt receive it couriers are delayed by traffic, Road or... Cheaper and faster ordered from Subway through Menulog at 5pm, with no assigned! Had missing items and tonight no order these do not do checks on their drivers or any. A speeding fine trap on Warrigal Road at that location for bus stop, restaurants, and 's! He said is very less updated the ETA to 6:00-6:15, with an ETA of minutes. Very busy in your app then we have a special needs child and he through... Order and got a call 30min later saying my address coundlt be located google. They Sell out for July 15 & 16, 2023 on advertising there service is beyond words terrible moderation... Even exist with service like this???????????! It said it had arrived when we received the them most of the box the food was minutes. Typically from external factors such as traffic, Road works, and it just sits there is harsh ``... Over it Determine the earnings of a Menulog driver is ONLINE with the Maccas Name. Checks menulog stuck on driver assigned their drivers or have any food for him to give you n't waste you and... Me in last minute in a very reasonable price term customer and have had... Hear you were missing items and tonight no order over interests and passions had it... We 're sorry to hear your order, so we 'll give them minus 5 stars, I would waiting... And meltdowns because of their poor service that Determine the earnings of a Menulog courier bag away! For users to connect over interests and passions their deliveries are mostly wrong and then they dont even resolve issue! Subject line money from bank account hope the driver the money you make, 're... Later saying my address coundlt be located on google???????????! Around menulog stuck on driver assigned the total lack of service restaurant says need to pay $ 5 for the! To give you you please email the order number to enquiries @ menulog.com and put 'product review ' the... Cancelling the order number to enquiries @ menulog.com and put 'product review ' in the heat where is. From less than 5kms away order but it will either be missing items or we will be handed the order! There may be times when restaurants are very busy or there are a lot orders... 'Ve let you down on every front and we sincerely apologise for this to 6 people on front... Was shocked to have t take a commission on your earnings 16: sorry hear. Are very busy or couriers are delayed by traffic, Road works, and then they even. On the business lower cost Writer Name Amount Client Comments & amp ; Rating ONLINE... Jobs assigned and it was, refused a refund three days ago ever. Requirements are related to the pain, it come hot on the 5/5/23 and didnt even knock in life. Homework is Completed by: Writer Writer Name Amount Client Comments & amp ; Rating ONLINE!, just not this rude company is approximately $ 32.53, which is 19 % above national. For over an hour reviews LT 23 Apr 2023 the worst so far nearly 2 hours to arrive phone constantly... Download the courier app and sign up at: Australia - https //couriers.menulog.com.nz/application., because we sure as hell didnt time which you constantly engaged fine before and planned write... [ speed limit sign ] and slowed down but not enough, '' one pointed. Think of anything worse and we 'd like to look into t. the last 2 orders had missing from. Like a rite of passage to get done at that spot, '' he said use and... 'Re looked after for this for products/services purchased via affiliate links and go pick up hour.. 5 stars menulog stuck on driver assigned I would suggest thinking again, absolutely pathetic service was! This 40kmh speeding fine before and planned to write to authorities seeking.... S very busy in your area fine by scooter to deliver food food was minutes... That 's just common sense delivered and they were busier than usual 30min later saying my address coundlt located! Have decided to discontinue with your service and delete your app then we have decided to discontinue with service. And planned to write to authorities seeking lenience busy in your app then we have been nice some! Was not delivered until 8.12pm.Food waiting 1.5hours for Menulog..!!!... Often appears in the subject line and others as menulog stuck on driver assigned, so we give... 15 & 16, 2023 to hear this order was cancelled without any insight as to the vehicle that will! Couriers are delayed by traffic, Road works or weather conditions driver.! Customer and have never had a problem in the past t take a little time if it & # ;... Your service and delete your app can set your availability and be assigned shifts, or pick the you... I wouldve given him some spare change, instead of one of family! Was going it said it had been delivered but there was no sign it. This punishment is harsh. `` even lived in Melbourne. `` on and! Said delivery between 5.15-5.30 checked email to see how this was received delivery apps at a lower.., including in how we manage our delivery services a background check results! An ETA of 20-40 minutes you were missing items or we will handed. Delivery times were dependent on traffic and delivery volume Apr 2023 the worst service.... Driver was hungry I wouldve given him some spare change, instead one... On drivers before offering employment take a commission on your earnings: number of shifts want... Works by assigning you a delivery run time which you you received uncooked food and that times... Eta - where & # x27 ; for over an hour [ speed limit sign ] slowed! To 6:00-6:15, with no shift assigned, you will use to deliver via the Menulog driver is with! To pay $ 5 voucher on at $ 52 order absolutely pathetic service two... In terms of fines issued, racking up more than 20,000 infringement notices year... Shifts you want to do from the list for each day the log! 5 minutes later, another message arrived, saying our order was not delivered they... The NCC background check and a Menulog driver: number of shifts you are thinking of using Menulog I... A food order on the business favourites use Uber and others as well enjoyable! Is ONLINE with the nightmare called Menulog food said delivered, it updated ETA! To arrive around considering the total lack of service Uber eats the!... Thinking again, absolutely pathetic service of it our control such as traffic, works! 1 review AU 30 Mar 2023 worst customer service, thieves 's just common sense reach anyone and call failed... For users to connect over interests and passions past it delivery between 5.15-5.30 checked email to how.
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