1. You can contact our Shopee Supported Logistics partners via their websites, email, or phone for delivery-related concerns (e.g. You can also access the email enquiry form via Seller . Customer Service hotline You may call our Customer Service hotline at 03-27779222. How to Delete Purchase History in Shopee: Full Guide, https://help.shopee.ph/ph/s/contactsupport, https://www.jtexpress.ph/index/query/gzquery.html, https://supplychain.2go.com.ph/customersupport/etrace/index.asp, How to Cancel Order in Shopee: Complete Steps, How to Refund in Shopee: Full Steps to Take, How To Send Money To GCash From USA (4 Ways), Foodpanda Payment Method: 4 Unique Ways to Pay, How to Transfer Shopee Pay to GCash: Full Guide - DigiWalletsPH, How to Raise the Funds to Start a Business, Then click Chat Now! to directly chat with someone on Shopee Customer Service, To report a problem or for inquiries, visit this. Also, their line is only available on weekends from 9:00 am to 6:00 pm. tracking order status, pickup follow up, reporting of rider conduct and wrong tagging status ): Shopee will automatically assign the available couriers to support your business. Access the email enquiry form on Shopee App by going to the Me tab > My Shop > Learn and Help > Seller Education Hub > Email (scroll to the bottom of the page). ; In order to retrieve delivery rider's number, you may contact the local branch of your assigned delivery courier. Available on Google Play Store and App Store. Note. [Pengembalian Barang/Dana] Apa saja tips pengumpulan bukti pengembalian barang dan/atau dana? Earlier, a video of a delivery worker seen opening a customer's parcel went viral on social media and garnered over 890,000 views. This app may share these data types with third parties, 7 , http://content.garena.com/beepay/shopeemerchant_privacy/en.html, You Technologies Group (Singapore) Pte. Explore ShopeeFood. ShopeePartner App allows you to take care of the in-and-outs of your ShopeeFood delivery business with ease - freeing up time for you to focus on preparing delicious food for your customers. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-mobile-leaderboard-1','ezslot_14',111,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-mobile-leaderboard-1-0');Overall, there are various ways to contact Shopee. How do I report to Shopee Customer Service? If you have an urgent inquiry or concern to report, you can contact a Shopee staff in four ways. 2. Malaysia strengthens defence partnerships through Shangri-La Dialogue 2023, EcoCeres Renewable Fuels invests RM1 bln in SAF plant in Johor, MMEA detains trawler, fishermen for using illegal fishing nets, Climber Ravi Everest faces backlash for alleged lack of gratitude towards Sherpa. Manage Payments - Monitor transactions and sales summary with our user-friendly dashboard for your business. [Customer Service] Bagaimana cara menghubungi Customer Service Shopee? Another option is by messaging their official Facebook page at https://web.facebook.com/ShopeePH. The Customer Service hotline is available from 8 am to 7 pm on Mondays to Sundays (including public holidays). To chat, go to the Me tab > Chat with Shopee > start chatting. Customer Service hotline Call our customer service agents at +65 6206 6610 for a verbal enquiry. Merchant Information. Untuk dapat menghubungi Customer Service Live Chat, pilih tab Saya > pilih Chat dengan Shopee > pilih Chat with Live Agent. Go to the Me tab and tap Chat with Shopee 2. In addition, it can be done any time of the day since their chat support in-app is available 24/7. We are also taking this opportunity to remind all of our teams and partners of their obligation to ensure that the utmost care is taken in dealing with our users packages, and reviewing our processes to avoid such an incident occurring in the future. Ya Tidak Artikel Terkait Malaysian Defence Minister Datuk Seri Mohamad Hasan (centre) - BERNAMA, Johor Menteri Besar Datuk Onn Hafiz Ghazi said the project, to be fully completed by end of 2024, would create more than 260 new job opportunities for the locals. Other employees in the video could be seen casually throwing parcels around, demonstrated a complete disregard for the products belonging to the customers. To chat with someone on Shopee or a ShopeePartner Customer Service, follow the steps below: Launch the Shopee app Go to the Shopee Partner App Anda dapat menghubungi Customer Service Shopee melalui 2 cara berikut: Email Live chat Catatan Setelah Anda mengirimkan formulir pertanyaan email, Shopee akan merespon Anda melalui email. Enjoy Payment Tracking and Food Ordering with Shopee Partner app today! You can contact Shopee Customer Service via chat on the Shopee App, from 7:00 AM to 1:00 AM (in-app only). FAQ. As a ShopeeFood Merchant, you could onboard our ShopeePartner App to manage and grow your business! Every ShopeeFood order will be accepted and delivered to customers quickly. If you prefer to contact someone on Shopee or a ShopeePartner Customer service, the easiest way is via chat. Logistics Integration Find out how you can connect your system with ours to provide Shopee's wide customer base with a seamless logistics experience. Call: (02) 8 880 5200 (Weekdays 7:00 AM to 7:00 PM, Weekends 9:00 AM to 6:00 PM) Chat: 24/7 Follow these steps to chat with our Customer Service representatives: 1. On the description box, explain the specifics of your report or inquiry. Email Melalui aplikasi Shopee Once on the contact support page, if you are a buyer or Shopee seller. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-leader-1','ezslot_3',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-leader-1','ezslot_4',109,'0','1'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0_1');.leader-1-multi-109{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}First, to call Shopee Customer Service, you can reach them through 02 8 880 5200. Safety starts with understanding how developers collect and share your data. By that, you will also be able to market and attract new customers along the way. Join as a ShopeeFood Partner and make use of the ShopeePartner App to grow your business now. Customer Service Shopee tersedia dalam 24 Jam, Senin-Minggu, termasuk Hari Libur Nasional. Complete the information related to personal data and business details. As a partner, you'll enjoy the following benefits: ShopeePay Service. Cashless transactions - Receive payments from customers quicker and . Helping you manage your business more easily with Shopee, no. You may also hover over the Chat with Shopee icon on the bottom right section of the Seller Education Hub. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Data privacy and security practices may vary based on your use, region, and age. 3. Apakah artikel ini berguna? Ltd. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'digiwalletsph_com-large-mobile-banner-1','ezslot_7',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Nonetheless, the second way to contact Shopee Customer Service is the most convenient is by using the chat in-app. Hes also the one behind Pesohacks.com and Ballunlocked.com. Driver Information. Shopee Partner is a practical and reliable application for ShopeePay & ShopeeFood Merchant. Review process will take up to 14 working days. Alternatively, you also can access the feedback form via the Shopee Help Centre website. Shopee Express spokesperson, in an official statement said the conduct seen in the video was unacceptable and went against the companys values and stringent service guidelines expected from the teams and partners. Our Shopee Supported Logistics partners will make up to 3 delivery attempts before returning the order to the seller due to non-receipt. Online shopping is by far one of the most utilized services these days. Lastly, if you havent received any response, you can email Shopee Customer Service at help@support.shopee.ph.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_11',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-leader-3','ezslot_12',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-3-0');If you prefer to contact someone on Shopee or a ShopeePartner Customer service, the easiest way is via chat. To chat with someone on Shopee or a ShopeePartner Customer Service, follow the steps below: The easiest way to contact Shopees agents is to go directly to their website. 1. Note For order-related concerns, please include your Shopee username and Order ID for us to serve you in a more efficient manner. . Receive orders timely on the ShopeePartner App and avoid unnecessary customer waiting time, Deliver food orders from your restaurants to customers easily with our reliable delivery fleet, Join as a ShopeeFood Partner and enjoy promotion subsidies to increase your sales. From calling for the most urgent matters to chatting with a customer support agent anytime, reaching out with Shopee is very convenient. The developer provided this information and may update it over time. Thousands of ShopeeFood driver partners. Can Shopee Customer Service help me track my order? To track your order, here is the list of contact details for Shopee Logistic Partners. 2. By that, you will also be able to market and attract new customers along the way. 1 online shopping platform in. [Customer Service] Bagaimana Cara Menghubungi Customer Service Shopee? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-box-4','ezslot_8',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');On the other hand, if youre new to e-commerce, you can contact Shopee Customer Service for inquiries. In addition, it can be done any time of the day since their chat support in-app is available 24/7. So if you have unanswered questions or concerns with your order, contact their agents now! "We encourage any users who encounter any issues or concerns during their Shopee experience to reach out to us at +603 2777 9222 or via the Shopee's Customer Service Portal," the statement read. ShopeePartner App. [SPayLater - Tagihan & Pembayaran] Bagaimana cara membayar tagihan SPayLater? Email enquiry form. SHAH ALAM Following a video circulating on social media that portrays a delivery worker allegedly opening a customers parcel, the affected courier company has come forward to assure that an investigation is underway to ensure appropriate action is taken. Instead, you can contact Shopee Supported Logistics partner to determine the exact location of your order. Check the Im not a robot and click submit. Choose on the options of inquiry such as General Enquiries, Payments, Returns & Refunds, or Shipping & Delivery. We have no tolerance for this behaviour, we are currently investigating the matter, and we will take appropriate action against any breaches of conduct. Empowering your logistics network and service with data and connections. Customer Service. Earlier, a video of a delivery worker seen opening a customer's parcel went viral on social media and garnered over 890,000 views. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'digiwalletsph_com-large-leaderboard-2','ezslot_5',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'digiwalletsph_com-large-leaderboard-2','ezslot_6',108,'0','1'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-108{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}So if you want to report or ask about your concerns, we gather the following ways to contact Shopee Customer Service. The video stirred criticism and sparked debate about the need for greater controls and responsibility in the delivery sector. You can access the feedback form on Shopee App by selecting Me > Help Centre > E-mail (scroll to the bottom of the page). Active Shopee users are ready to use ShopeePay and to order food through ShopeeFood. Copyrights Shopee 2022. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'digiwalletsph_com-medrectangle-3','ezslot_2',101,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-medrectangle-3-0');And if you have been shopping with Shopee for quite some time, you may encounter some unexpected problems. Email enquiry form The Customer Service hotline is available from Mondays to Sundays (including Public Holidays), 8am to 10pm. However, you can only call them from 7:00 am to 7:00 pm on weekdays. Quick Setup - A few simple steps to kick-start your journey with Shopee Partner app. Check the box of Shopee Privacy Policy terms, Attach files of your report with less than 4.5 MB. Shopee Express spokesperson said the conduct seen in the video was unacceptable and went against the companys values and stringent service guidelines expected from the teams and partners. ShopeePartner App allows you to take care of the in-and-outs of your ShopeeFood delivery business with ease - freeing up time for you to focus on preparing delicious food for your customers. All Rights Reserved. - Facebook, Image for illustrative purposes only FILE PIX, 2023 Sinar Karangkraf All Rights Reserved, PM Anwar congratulates Agong on his birthday, Agong calls on Malaysians not to turn religious issues into polemics, Channel NewsAsia cameraman killed in crash on KL-Karak highway, Zlatan Ibrahimovic retires from football after AC Milan win, PN to finalise seats allocation for state polls today, Al Hilal officials in Paris to seal Messi deal: Sources, Cause and 'people responsible' for India train crash identified. Whether you have concerns about your order or the product you shipped, check out the following steps below to contact Shopee: If youre expecting an important parcel or your order hasnt arrived, Shopee cannot directly assist in tracking your order. . We encourage any users who encounter any issues or concerns during their Shopee experience to reach out to us at +603 2777 9222 or via the Shopees Customer Service Portal, the statement read. 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