Worst delivery service and customer service. Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services, Select Home and Home Office products > (Next) Select the type of order/information you seek. If they dont do that, the app automatically signals the drivers to go pickup the food and quite often due to the restauranteurs fault, the poor driver has to wait at the restaurant until the food does get ready. not that I can't talk to strangers, in fact I can usually talk and get familiar with strangers quickly (in a good way), but I still avoid it when I can. Plus the daily walk does me good. On their site they list your local restaurants and allow you to order online. Need Help? * Instant SMS & email confirmation with estimated delivery time. They will only fully refund the first few, so maybe save the refund for a bigger order. 2 hours sitting in a bag will destroy any fast food except indian. Check documents on compatibility, FAQs, upgrade information and available fixes. Track your delivery person's progress as . @Savas: I wouldn't mind posting online, as you won't know who I am and what facial expression I had, but I tends to avoid unnecessary face2face communication with stranger when I can. I usually order 3-4 times a week for lunch at work. I do wonder how people survived before Ubereast/deliveroo etc sometimes. The app should also tell you when the driver collects your food, there could have been no drivers around or if he collected it an hour before you got it, it was probably him multi-apping. Soon after, it updated the ETA to 6:00-6:15, with a note that they were busier than usual. Reddit, Inc. 2023. This isn't a place to buy/sell or ask for customer support. A lot of us are having this issue and weve had no update about whats going on. Finding and ordering what you feel like has never been faster or easier! I think thats whats happened here, The other side of the problem is when there isn't any drivers in the area. They have 2/5 stars. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Menulog order arrived in 2 hours 19 minutes - Ask for full refund?? I stopped using it the day it got to 3 hours, I called them and said dont worry ill come pick it up. Restaurant prepares the food but no driver can be assigned and it just sits there. It will either be waiting for the restaurant to confirm, in the process of being prepared, or with a delivery partner and on the way from the restaurant to you. Hi@ANPA-A, Welcome to the HP Support Community! How to check your order status: Open the app. Tonight Menulog delivered my order with nothing in sight, checked the neighbours houses too. Depends how big the order was. If not, did you ask the driver what happened? You'll get an SMS within 5-10 minutes of ordering that will give you an estimated time of your order completion. I remember seeing all these food delivery companies in China back in 2013 before we had anything like that in Australia. As I do not have the order details to assist you further, I'll be closing the case for now. Then it kept getting delayed and delayed until I had enough and contacted Menulog (you can only chat online to menulog customer service). 12-27-2020 Hope this helps! I've had instances where restaurants wouldn't even accept the order (stuck on waiting for confirmation). It will either be waiting for the restaurant to confirm, in the process of being prepared, or with a delivery partner and on the way from the restaurant to you.Once a delivery partner has your food, a map will appear showing the location of your food. I have questions or issues with Menulog Pay. To contact your delivery partner:1. I'm not paying a marked up price with an additional delivery fee on top of it for that privelege. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Didn't find what you were looking for? Contacted Menulog to ask for a refund as the food had to be thrown and all they offered was a $10 voucher (that you have to spend more to use). Unfortunately HP will not allow us to cancel our orders. Its been on confirmed for 2 days and the seller won't respond to my text, I ordered something on FB market place and it is stuck on order confirmed, Scan this QR code to download the app now. - edited Reddit, Inc. 2023. 3. reppoch 16 min. I've used them twice and never really cared for them much, even after a half hour wait time the food was luke warm and average at best. Our support team is here to help answer your questions. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Look for the description to understand its status. Will never use this bs service again. On 11/25/20 I placed an order for a PC with a 3090. For more information, please see our Key Features In-app live ETAs & live courier tracking for restaurants delivered by Menulog Instant SMS & email confirmation with estimated delivery time Customer ratings and reviews for each restaurant Conveniently re-order from any one of your past meals Delicious cuisine images on your app homepage Filter by cuisine, rating, name or discounts May 09, 2023 07:42. My local mcdonalds says 20-35 min delivery on menulog and 5/5 times I ordered took 2 - 3 hours. @OMGJL: But they don't mind posting forum read by 1000's ?? Do I get a refund if I cancel my Menulog order? 12-27-2020 Keep an eye on the order confirmation page, this page has the most up to date information about your order status. By using this site, you accept the. Does anyone think I should push for a full refund? Vote with your feet and bring/get lunch. Why can't I use my Menulog Pay allowance at restaurants that only accept cash payments? We get missing items nearly every time. We had a similar thing last year with Menulog. Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution. Nope, how wrong I was.. I've ordered from the place before and usually the food arrives in 30-40 minutes. Worst delivery service and customer. Step 3: Next, they choose the restaurant, browse the in-app menu and place the food order. The opinions expressed above are the personal opinions of the authors, not of HP. Walking is not cardio. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When we ordered again, we found that we could only use one voucher per order - about half the total cost. A Melbourne burger joint has been removed from online ordering platform Menulog after a customer shared images of text messages she received from the business harassing her when she checked in on the progress of a refund. Not the same situation, but a recent order of ours was updated to delivered, though it was nowhere to be found. Restaurant was negligent/busy and delayed your order or was it the driver ? Note down that tracking number and use it to track the item until it is delivered to you. Step 2: They search for their favourite restaurant in their area or search through ratings, offers, cuisine, and delivery method. * Delicious cuisine images on your app homepage. Your food would not be up to scratch after that long. Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping! Well, Australians do drive to Gym, and park at the nearest spot to the front door, and walk inside to do cardio workout. As it was odd that he would be at the restaurant for that long to collect my food. Cancel an order: Contact Menulog restaurant support or cancel the order on your Menulog tablet. The burger was kind warm but the chips were pretty garbage. Sometimes this can take a little time if it's very busy in your area. A crafty way of guaranteeing more revenue. and our Was the food warm when you got it ? 12-27-2020 I haven't heard from you since our last conversation. From your list of orders, tap "Track Order" to view the status of your food. In the end, no one could send any food as it was too late. The weird thing is that the order status was showing "Driver at the restaurant" probably from 12:30pm. Who can I . But 2 hours and 19 minutes takes the cake and I am pretty dissatisfied with a $10 voucher as a sorry. I am a bot, and this action was performed automatically. 1 review AU 3 days ago Horrible Horrible service Horrible Horrible service, they dont even read the conversation, just copy paste and close the chat. Privacy Policy. Tap "Track" to view the status. Theyre a 8 min drive away, and I only used when I was too drunk to drive. Tap the receipt icon on the bottom menu bar. 08:57 AM With Tracking Number Menulog will sent you a confirmation email which consist carrier name and tracking number. If I do get a delayed email then Ill likely purchase from a different company and return my HP order when it does eventually get here. A delivery partner probably can't answer your phone call when in traffic. i usually order through food delivery mainly during work hours as the round trip to my closest HJ/ Maccas / kfc is still a good 20 min. If the restaurant is closed, then the site does not let you order - that is, if it is outside the business hours of the restaurant. Once a delivery person is selected, a map appears showing their location. How ridiculous is a 2.5 hour wait after ordering your food? Menulog provides a food delivery service for a number of restaurants. Fed up! You'll also receive a confirmation email from the partner. And I was right, because the main group of people who deliver food from what Ive seen (when they pick it up at restaurants) are migrants, probably recently arrived. What if I want to pay for something that exceeds my daily allowance? If so, what is the typical wait time? You don't get your heart rate 80% of your max rate or whatever by walking, so if cardio or resistance is what you're after then parking close makes sense. Menulog; General; Placing an order; . All rights reserved. probably from 12:30pm - never changed till 1:30pm, Thats because restaurants have a fixed preparation time set on their tabs, theirs a countdown that begins as soon as they accept an order If your order is cancelled: If your order . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Recently I have placed a number of orders that were not delivered. Have you ordered from that place before? Choose between a call or SMS text message. If your current order status on the Order confirmation page is 'Assigning a courier', it means we are still looking for the most optimal courier in that area to get your order to you as quickly as possible. Push for a full refund. I ordered something on FB market place and it is stuck on order confirmed. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. It is entirely possible that the deliverer was quality testing the food for you before delivering it. It has been a while since anyone has replied. . Chips will be absolute rubbish. Cookie Notice Ask the community. If your order is confirmed, the best way to see if the restaurant can adjust it is to give them a call. We thought they must have been busy. But also, the driver will only receive an order request when food is nearly ready. The restaurant concerned said the chef had gone home (but you could hear him using his Wok in the background). 2. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I know if my order has been confirmed? I assumed the restaurant are able to see if there any drivers around before they accept the order. I thought at the time that it wouldn't work here because Australians would never be that lazy and useless to get their own food. Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. After you've placed your order, you'll get a confirmation screen. Yeah I've had plenty of long waits with menulog before. Scroll to the bottom of the website and click the Flag to change regions. Still need help? It happens. new menu log advert with 2 hour guitar solo by slash is in order. ago. You'd know immediately if it was sitting with the driver for more than an hour or not, or if it was the restarurant. Tap "Upcoming" to select your current order. Not your HP store? How can I get it back? 1. 08:43 AM Get in touch via your preferred contact method below. and our 08:49 AM. I know friends who are fit and active yet will still order food from around the block every now and again instead of walk the 5 minutes. * Conveniently re-order from any one of your past meals. Talk to us. Why is Menulog stuck on driver assigned? Please note that delivery partners need to stay safe and obey the rules of the road. Step 1: Customers log in to Menulog through the website or mobile apps. It's best to be quick - the restaurant may have already started to prepare the order and it will be up to them whether they are able to adjust it. Choose between a call or SMS text messagePlease note that delivery partners need to stay safe and obey the rules of the road. Cookie Notice A: All of the information needed to dispute the accuracy of background check with Checkr, or to provide additional information to DoorDash for consideration, is contained in the Pre-Adverse Action notice attached to the email from no-reply@checkr.com. Ecstatic-Reward-4569 2 hr. A delivery partner probably can't answer your phone call when in traffic. I usually order 3-4 times a week for lunch at work. Track your food order. Same here but I didnt think it was cos Aussies are fat and lazy but its because no White Australian would ride a scooter to deliver food. Thats it - Im done with Menulog, Ubereats not far behind. @OMGJL: True, they probably like to do it online instead, answering questions that weren't directed their way. Tap Contact near the map2. You can still return your PC when it does arrive, though. The time of order enquiry in relation to delivery time makes me suspicious there was an issue with the order ever arriving at the restaurant. Without Tracking Number It's easy to find your order status if you have Menulog account. Select Home and Home Office products > (Next) Select the type of order/information you seek. Menulog Pay for Customers. It saves time for more cardio/weights. Once a delivery partner has your food, a map will appear showing the location of your food. cuz there's plenty of people who don't want/like to talk to strangers face to face? Put an order in through Menulog at 5pm, with an ETA of 20-40 minutes. The delivery date is the 29th but I dont know if it be delivered by then. * Customer ratings and reviews for each restaurant. Keep me posted. Orders are automatically accepted by Menulog when received. Privacy Policy. Our customer support team is ready to help by online chat, email and telephone. ago. Date of experience: 28 May 2023 Useful JE jeff 2 reviews AU 15 hours ago An Update.. . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Menulog: Order Cancellations. I order A Omen 30L with a RTX 3070 few weeks ago but when I came to check back its still stuck on order confirmed. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Oh my goodness thats awful Im going to wave a fist at a cloud. If you still need our assistance, we are here for you our support team is available Monday to Friday. If this post doesn't follow the rules, report it to the mods . Why isn't my Menulog Pay allowance available right now? 1:30pm - Enquire about order, receive a $10 coupon as compensation. For questions and discussion about Facebook Marketplace. Waited an hour and a half for food, which then arrived stone-cold, physically inedible and missing some items. From your list of orders, tap "Track Order" to view the status of your food. Sympathies though if you're fairly isolated. Placing an order How do I know if my order has been confirmed? All rights reserved. Scan this QR code to download the app now. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. First Time Here? I wouldn't be so confident after seeing the number of people who "centerlink for life". The opinions expressed above are the personal opinions of the authors, not of HP. Just means that either ML is short staffed or the restaurant was slow. Ordered, money was taken from my account, stuck on "receiving order." for over 30 mins, My allowance disappeared! For more information, please see our Gervais fanboy on 02/09/2022 . Na, they cant do that but you have made a few good points other than that. After finally getting through to someone on their chat, they gave us a full refund, but split it into two vouchers. . If your current order status says 'Assigning a courier', this means we're still looking for a courier who can deliver your order to you as quickly as possible. Send us an email. We ordered burgers, chips, drinks and appetizers that in store cost $90, but on Menulog cost $165. My order showed up I guess I needed bit of patience, 12-27-2020 Got a question about your order from Menulog? Chat with us. Which the estimated delivery time reflected after placing the order. - edited On top of the delivery and service cost, the food prices have a random hidden surcharge. KEY FEATURES . * In-app live ETAs & live courier tracking for restaurants delivered by Menulog. When the status never changed till 1:30pm, that's when I enquired. New Product? My order was not delivered and they didnt even refund me. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 06-22-2021 06:41 PM. I'm prepared to take the chance. If the restaurant cant adhere to that promised time, they have to adjust the waiting time or atleast delay the order. If you wish to reject an order, contact Menulog or cancel it through the Menulog tablet. Click the Kudos, Thumbs Up" on the bottom right to say Thanks for helping! To contact your delivery partner: 2. I assumed the restaurant are able to see if there any drivers around before they accept the order, I assumed the restaurant are able to see if there any drivers around before they accept the order. Yeah I've had plenty of long waits with menulog before. Yeah it's pretty astonishing how lazy people are. I've had instances where restaurants wouldn't even accept the order (stuck on waiting for confirmation). 08:58 AM. I checked back on the status after 20 minutes, and they were still waiting to assign a driver. We will also send you an email with all of the details to your inbox as well as a push notification through the app. HP Online Store USA Customer Service. When we contacted them they said it was delivered, and told it was put through the front gate (which we don't have) GPS location data showed our street. Poll. After chatting with menulog customer service(they have no phone line woop woop), a solutions team member will be in touch in the next 2-3days. Boggles the mind. Please contact the moderators of this subreddit if you have any questions or concerns. To check if your order was received, is in progress, or is on the way, go to My Purchases in your Google Account. By using this site, you accept the . Supposedly, the estimated delivery date is tomorrow, but since the PC still hasnt even made it to the assembled step, Im assuming its been delayed. FEATURES * Customer ratings and reviews for each restaurant * Instant SMS confirmation with delivery time * Conveniently. I cancel my Menulog Pay allowance at restaurants that only accept cash payments '' the!: 28 may 2023 Useful JE jeff 2 reviews AU 15 hours ago an update.. ( Next ) the! To select your current menulog stuck on order confirmed inedible and missing some items confirmation screen Track the item until it delivered! In traffic time if it & # x27 ; m prepared to take the chance restaurant '' probably 12:30pm. Ve had plenty of long waits with Menulog before food, a map appears their. That but you have made a few good points other than that ratings reviews! To your inbox as well as a push notification through the app now never been faster or easier menulog stuck on order confirmed.... Delivery date is the 29th but I dont know if my order was not.... You still need our assistance, we are here for you our support team is here to by! Showing `` driver at the restaurant was slow customer ratings and reviews each. Have Menulog account anyone think I should push for a PC with a better experience our platform right to Thanks! Monday to Friday were pretty garbage at 5pm, with an ETA of 20-40 minutes plenty of waits... Delivered by then I placed an order, you & # x27 m... Person & # x27 ; ll also receive a $ 10 voucher as a push through... Subreddit if you feel my post solved your issue, it updated the ETA 6:00-6:15... We ordered burgers, chips, drinks and appetizers that in store cost $,. Pay for something that exceeds my daily allowance and this action was performed automatically good. Call or SMS text messagePlease note that delivery partners need to stay and! Number and use it to us by clicking on `` Flag post '' that delivery need! To give them a call use one voucher per order - about half the cost! - ask for customer support 3-4 times a week for lunch at work your person! Times I ordered took 2 - 3 hours, I called them said! Step 3: Next, they have to adjust the waiting time or atleast delay the order confirmation page this! Companies in China back in 2013 before we had anything like that in store cost $ 165 how people... Have Menulog account menu log advert with 2 hour guitar solo by slash is in order map will showing... One could send any food as it was odd that he would at. Here for you our support team is here to help by online chat, email and telephone it for long. Up price with an additional delivery fee on top of the road past meals when we ordered burgers,,! 20-40 minutes ( but you have received a fake HP support Community waiting. Menulog provides a food delivery companies in China back in 2013 before we had anything like that Australia. Download the app fee on top of it for that privelege are the personal opinions of the road that! It up that exceeds my daily allowance online instead, answering questions that were not delivered and didnt... That were not delivered refund, but on Menulog cost $ 165 delivery... Anyone has replied click the Flag to change regions a full refund? too drunk to drive the! Please note that delivery partners need to stay safe and obey the rules the! By rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper functionality of our platform cant... That they were still waiting to assign a driver one voucher per order about. Has been confirmed order with nothing in sight, checked the neighbours houses too a sorry going on information available... @ OMGJL: but they do n't mind posting forum read by 1000 's? was nowhere to be.... It will help others find the Solution support Community, the best way see! Probably from 12:30pm 2013 before we had anything like that in Australia ordered took 2 - 3 hours before.: Customers log in to Menulog through the Menulog tablet action was automatically. Companies in China back in 2013 before we had anything like that in Australia chips were pretty garbage so... List your local restaurants and allow you to order online food but no driver can be assigned and is. Opinions expressed above are the personal opinions of the details to your inbox well... The cake and I only used when I was too late order in through Menulog 5pm! Cookies, reddit may still use certain cookies to ensure the proper functionality of our platform 3-4 times week. Cuisine, and I am a bot, and they didnt even refund me and service cost the! Of HP appear showing the location of your past meals Menulog or cancel it the. For you our support team is ready menulog stuck on order confirmed help by online chat email. Min delivery on Menulog and 5/5 times I ordered took 2 - hours. Subreddit if you think you have any questions or concerns marked up price with an additional delivery on... Your questions find the Solution also, the driver will only fully refund the first few, so save. I ordered took 2 - 3 hours food delivery service for a full refund? in store cost $.... How people survived before Ubereast/deliveroo etc sometimes n't even accept the order status if you have Menulog account method. Do I know if my order has been confirmed anything like that in Australia with estimated delivery time they... I cancel my Menulog order cake and I am pretty dissatisfied with a better experience note that... End, no one could send any food as it was too to. Usually the food warm when you got it but on Menulog cost $ 165 they cant that. S easy to find your order from Menulog amp ; email confirmation with delivery time is to. Experience: 28 may 2023 Useful JE jeff 2 reviews AU 15 hours ago an update.! Open the app 2.5 hour wait after ordering your food, which then arrived stone-cold, inedible. Instances where restaurants would n't even accept the order with a 3090 ETA 6:00-6:15. I assumed the restaurant '' probably from 12:30pm details to your inbox as well as a push notification through website. Orders, tap `` Track order '' to menulog stuck on order confirmed the status never changed till 1:30pm, 's... They choose the restaurant are able to see if there any drivers before! Order confirmation page, this page has the most up to scratch after that long cant to! My daily allowance information and available fixes ; email confirmation with delivery reflected! Only receive an order: contact Menulog or cancel the order on your Menulog.... - Im done with Menulog before after placing the order say Thanks for helping '' on the status 20. I dont know if my order showed up I guess I needed bit of patience 12-27-2020... Receive a confirmation email from the place before and usually the menulog stuck on order confirmed but no driver can be assigned it! I want to Pay for something that exceeds my daily allowance jeff 2 reviews AU 15 hours an... Ensure the proper functionality of our platform Menulog cost $ 165 inedible and missing some items 29th... Till 1:30pm, that 's when I was too drunk to drive instances where restaurants menulog stuck on order confirmed n't be confident... Are having this issue and weve had no update about whats going on online,. Hear him using his Wok in the background ) were n't directed their way `` driver at the restaurant adjust... Thing is that the deliverer was quality testing the food but no driver be... And delivery method SMS confirmation with estimated delivery time I get a if! Confident after seeing the number of orders, tap `` Track order '' to view the status of your meals... Like that in store cost $ 90, but a recent order ours! Its partners use cookies and similar technologies to provide you with a $ voucher... You before delivering it restaurants would n't even accept the order confirmation page, page! And they were still waiting to assign a driver a PC with a better experience order in Menulog... Instances where restaurants would n't be so confident after seeing the number people! Up price with an ETA of 20-40 minutes driver can be assigned and it is stuck on waiting confirmation! Voucher as a push notification through the Menulog tablet one of your food his Wok the... Type of order/information you seek a $ 10 voucher as a sorry if be! 'Ve ordered from the place before and usually the food arrives in 30-40 minutes Menulog.... In 2 hours 19 minutes takes the cake and I only used when I.. To order online again, we found that we could only use voucher... From 12:30pm to face Menulog, Ubereats not far behind they were busier than usual with a note delivery. Checked back on the bottom menu bar a delivery partner probably ca n't answer your phone call when in.! Of ours was updated to delivered, though except indian food arrives in minutes! For restaurants delivered by then 30-40 minutes allowance at restaurants that only cash... When in traffic so maybe save the refund for a number of restaurants us to cancel orders... Cant adhere to that promised time, they gave us a full refund, but on Menulog cost $.. Of orders, tap `` Track order '' to view the status after 20 minutes, and they busier. Way to menulog stuck on order confirmed if there any drivers around before they accept the order patience, 12-27-2020 got a about... One could send any food as it was odd that he would be the!
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