This happens to me with Uber eats. No food. Privacy Policy. Can you please email the order number to enquiries@menulog.com and. Sometimes this can take a little time if it's very busy in your area. Lodged a complaint. Your customer service is appalling as well as your service. Menulog must make cancel option for drivers or they will keep losing all customers & will be bankrupt like deliveroo soon ( what a slavery app for drivers) nobody can be your SLAVE in Australia!!!!! Thirty three minutes later we received a text saying delivery was cancelled. In future we will starve rather than waste hours of time trying to sort out this mess. Scan this QR code to download the app now. I can't count how many times I have lost my order and huge amounts of money as a result. everybody wants stuff cheap, including deliveries. When the order arrived there was NO FISH in the parcel. While chatting, they offered a voucher and.before I could finish my reply they ended the chat because I didn't reply quick enough.When I tried to start another chat, the operator immediately ended the chat stating "according to what they had read on the previous chat, my issue had already been resolved! No one would help and there is no number for the restaurant or menulog to contact. So maybe improvements need to be addressed. Twice is coincidence. Yet another failure to add to their long list of screw ups. And this isn't the first time, it always happened and i've lost over $40 in forgotten items. What kind of background check does Menulog do? When the order was never updated on site, I contacted restaurant directly to follow up in status of order, to be told order was not even started yet as they were busy. I complained to Menulog on Friday 20th August 2021 and on Sunday 22nd August 2021 they refunded me $17 back onto my card to say sorry for any inconvenience caused. They will not refund you even when you are entitled to a refund under consumer protections. I have been using Menulog for the past 2 years, so in 'food delivery' years, many. But perhaps you meant "Licence". We ordered food from a local Central Coast Restaurant who have fabulous take away food but can only through Menulog. App still said driver assigned. In short like many people here food was late very poor quality and no service or support offered. Actually when I lived in Kingsbury the drivers also had trouble finding the address there including delivering it to a neighbour's house! It goes against our guidelines to offer incentives for reviews. But don't blame the Customer for complaining when all the items are not accounted for. Q: How does that process work and how long does it take? Did you ask CS about it? We're sorry to hear you're experiencing issues with your new address. As others point out, in addition to their menu items being overpriced, and their application of multiple other fees, NEVER order off their site or app if delivered by Menulog rather than the restaurant managing their own delivery. I complained to Menulog on Friday 20th August 2021 and on Sunday 22nd August 2021 they refunded me $17 back onto my card to say sorry for any inconvenience caused. When we tried contacting Menulog, the response was, 'the driver waiting at the restaurant 'an absolute joke!When we called up at the restaurant, their response was the food was ready long time ago with no driver to pick it up.How convenient.This is the last time we ever will order from Menulog. Tried to contact. They can keep their vouchers, deleting app. When Menulog staff do deliver orders, they dump it on the ground without letting customers know that their order has arrived. Date of experience: April 25, 2023. What a joke..no more service from us MenuLog. Never use Menulog orders never arrive on time and cold time and time again If they offer you a voucher and the second time they stuff up you lose out as they wont give you another voucher . Customer service very rude and unprofessional, asked confirm address and phone number which were all correct but refuse to refund as they claimed driver arrived then immediately disconnected. If your current order status says 'Delivered', but you haven't received your order, double-check that the order hasn't been left in a safe place (such as on the doorstep or at the reception area). New comments cannot be posted and votes cannot be cast. First order February (2023) $38 did not arrive and Menulog would not refund our money. Drinks may be a different case. Very unreliable service. Companies can ask for reviews via automatic invitations. Secondly the person takes a long time to out of the car. The other 2/3 were caf orders with coffee. At least you didnt get food anything I have ordered through menulog comes stone cold. Then the item will say its delivered and the driver never shows. thought if i stayed away from maccas. In ops case, the driver never even showed up to their house. At 7:20pm last night we ordered via MenuLogs app. Your email address will not be published. Delivery time came and went, rang the restaurant n food was cooked and waiting. My sister-in-law rang MenuLog to put in a complaint. Terrible terrible service every time. Usless.. i have a very bad experience with menulog.Driver takes my orders. How many times altogether did you order takeaway in the last 2 months? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customer service very rude and unprofessional, asked confirm address and phone number which were all correct but refuse to refund as they claimed driver arrived then immediately disconnected. No, they (and I) KNOW that if you pay people a living wage, there's less NEED for pilfering. Date of experience: 08 December 2022 2023 ProductReview.com.au Pty. Menulog Sucks! Here are 8 tips for writing great reviews. I assume they simply don't have enough drivers, yet their system allows orders over their capacity anyway. An Update.MenuLog Office Sydney. 02 92408140use "2" on the menu to get a live personIt took hours of hunting on the net, but I fond a real live person on the other end of the phone. Not that they were of any help, only a $15 refund.But everyone ring them!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I understand people expect to use a service provider that being in this case "Menulog" and we all get 'hangry', but before you write your review and blame everything on the service provider (even if your hangry) try to understand the process . It was good till one of their drivers ate half my burger then I never ordered from them again. We've heard you and passed this onto the dev team. We took away penalty rates for all those folk, mostly casual workers. Ordered lunch early for me and my coworker as I knew it could take time. Ordered an hour 1/2 ago. Avoid at all costs. Privacy Policy. It never arrived. Call manu log and they say they can't help and disconnected me from chat.Deleting manulog. Im sorry you werent happy with your recent order, and I understand that youd like a refund instead of a voucher. I've ordered from Menulog around 3 times in the past year. Ordered a hefty meal through Menulog from Eight Buns in Hamo, was marked as on its way at 7:15. Some of the couriers you see doing the pickups from restaurants do look underfed/hungry. Keep supporting every half-arsed "Disruptive" idea that answers non-existent questions. Customer support then claimed it was delivered at 7:13. This issue was never resolved and I have since deleted my menulog account, I just can't use a company that thinks its ok to be served human hair. Waited an hour and a half for food, which then arrived stone-cold, physically inedible and missing some items. Order never arrived but showing delivered. Menulog will never see another cent of mine. They won't get the driver to go back and collect what they forgot to check off before leaving the store. So i lost my money. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. Once again Menulog driver fails to delivery, no help from customer service. Who wants cold fish and chips?!? When I messaged customer service as well, they were entirely unhelpful and prematurely ended the conversation even though I told them I still required their assistance, I'd give Zero stars if I could.I'll also be reporting this to my local authorities.$60 order which never arrived. Hi Georgina, we're sorry to hear how your order was received. I am appalled by their conduct and to be honest should not be allowed to trade in this country in my honest opinion. Claims to sort it but didn't. Is he coming to apologise? Upon following up with the restaurant they explained this is common as there are not enough drivers. It started with the arrival of Uber at the end of 2012 in Sydney, which at that Read more, Hi, I have been delivering with Amazon Flex for the past few months with a Hyundai i30, a small vehicle that I decide on when registering on this platform. Said delivered on the screen, but nothing. Did you get refunded? Further details in the disclaimer. Step 1. We're sorry for letting you and your family down on your grandson's birthday and we'd like to look into this and make it up to you. Or make me some food? Ordered food for 5 people driver rang to say wrong address gave him the address and he hung up and tried to contact him but has voice message saying this number is not registered to an account menu log refused to refund our money!! I will follow up with Consumer Affairs. There response was email a voucher( that I had to contact them over and over because they hadn't sent it) instead of sending the driver to go and pick up a new order at menulogs expense. If I could give Zero stars I would ask dealing with them has been abysmal at best. Why would it matter if you paid full price or not. Unlikely to have a "license" unless he is American. The only way to communicate with these crooks is by a chat service they run. !Maybe they may get the message and fix the service!!! Waiting, waiting but nothing came. Required fields are marked *. Menulog seriously need to review their processes and procedures and recognize without the customers they have no business. Ordered fish and chips while in Covid isolation. Timely Delivery: No. We are down $33 for 3 fish at $11 each and they want to give us 50 cents. Think I ended up eating instant noodles or something. Many similar bad experiences before until this one, I completely deleted the App and would never order anything from Menulog. Find out how we combat fake reviews. I reached out to the CS team who placed the blame squarely on the restaurant saying the restaurant was closing and wouldnt cook the food. Also the email confirming the refund has not yet reached my inbox. Phew! When you try to contact them they go off the grid. Hello how are u all today do we need to have background check for menlog. s@menulog.com and put 'product review' in the subject line so we may help. Suddenly, when he's about three blocks away, the map disappears and it says "your food has been delivered" 10:30pm: I contact Menulog again. All this stuffing around for a burger meal, could've been avoided. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. I refused the voucher tried to call their direct line with no response they offered no apology no nothing don't order through here or from the hide out cafe unless you want raw cold food delivered 2 hours late. Got refunded eventually, but really pissed as we were hungry and in both occasions it was late so everything else was already closed by then. Waited an hour and a half for food, which then arrived stone-cold, physically inedible and missing some items.Contacted Menulog to ask for a refund as the food had to be thrown and all they offered was a $10 voucher (that you have to spend more to use). I use medical marijuana (yee haw) and i have had 2 packages stolen by a postie since november, 1st one had a $700 value, This is a common event happening in certain pockets of Brisbane and elsewhere according to other posters on reddit. Please be aware of menu log customer service. Will never recommend this! I once ordered a meal from somehwere and it was missing the chips and dessert. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I always leave a note advising drivers there's no turning circle so park on street, bring meal to door and hand to me. Anyone can write a Trustpilot review. Got my food delivery stolen tonight, anyone else cop a menulog bandit? Many similar bad experiences before until this one, I completely deleted the App and would never order anything from Menulog. Something's gotta give. Reviews from Menulog employees about working as a Delivery Driver at Menulog. There you will be able to find a driver support email addresses and phone numbers to make contact with. I contacted the customer service and explained to what happened. 2023 Trustpilot A/S. Join the 915 people who've already reviewed Menulog. they need to add a gap or space from the order option and the apply option because tonight there was a huge mistake which caused the order to accidently be ordered twice.the voucher to fix the menulog mistake made it worse. Hi, most likely you will see the reimbursement in the near future because you have contacted the support team and have a strong reason to unassign the order. I have come to review here because alot of resteraunts are getting bad reviews because of the delivery service it's not the resteraunts fault the drivers deliver the wrong order to the wrong houses or that the drivers accept an order way before they are ready to collect. Menulog are going to refund my money but have to wait 7 to 10 days for money to go into account. To bad if you were dying and needed help !! Their drivers, just like their online customer service staff, are lazy, late, rude, make multiple mistakes, and completely let down the restaurants they deliver for. I believe they just dont have enough drivers and are unwilling to turn down the orders. I am NEVER using Menulog again --- You should train your driver's better to check all the items are there before Delivery. ago I'll be safe. Pretty much everything single time we order through menulog its at least an hour, stone cold and terrible customer service. You can go ahead and place another order from a different restaurant straight away. Together with this small hatchback, I Read more, The Amazon Flex program has been around for a long time in Australia and has become one of the most popular gig delivery services to make extra money. Take pics for evidence. Personally I think ignorance is a choice for many. If you need to spend so much time outside waiting for your order, why not just go and pick it up? No offers to resolve issue. And this isn't the first time, it always happened and i've lost over $40 in forgotten items. He switched off the GPS and claimed it was delivered. Companies can ask for reviews via automatic invitations. Your email address will not be published. Some drivers even press they are at the resteraunt to collect order when they are not even at the resteraunt yet. You will receive an email if this happens. Menulog software sucks, learn from Ubereats, doordash how much freedom in their apps for drivers. Usually, they will pay you directly when you complain, but it can also appear in your next weekly pay statement. Leave a note as well to call and hand it to you instead of selecting contact less delivery. Ive lost over $40 when orders dont get to me but the restaurant clicks sent. I had the audacity to order food and want it in a reasonable time. Menulog drivers know Menulog doesn't hold them accountable and simply charge the store for any theft / refunds. Will not hold my breath for a refund and will not use the app again, Food was delivered two hours after ordered, food couldn't be eaten as stone cold and melted. Menulog is Australia & New Zealand's widest-reaching online food delivery service, satisfying more than 4 million hungry customers! Luckily, you will also receive compensation for your drive to the restaurant and the wait time there. Every time we order from Menu Log the food takes twice as long to arrive then with Uber Eats and the communication is so poor. First order February (2023) $38 did not arrive and Menulog would not refund our money. Only the service fee and delivery fee when Menulog couriers are used are priced by us. Food Delivery Menulog - Sydney Drivers Keep Stealing Orders HoneyComb on 06/02/2023 - 16:07 Anyone else in Sydney have this problem? I have the transcript from the conversation. They will track that driver never delivered to your house (via their onboard GPS). Choose Lite n Easy - the multi award-winning healthy home meal delivery service. They gave us vouchers we ordered again the following week, same thing again. Refunds for stuff ups are also hard to organise. The other 2/3 were caf orders with coffee. No one rang or knocked on the door as requested. Ordered Indian from Oh Calcutta on Mother's Day. Wasnt going to offer a refundI kept on and on at them, cancelled the order n finally got a refund! IT is suspicious that the app shows the driver gets to a particular street in our suburb then the app driver symbol switches off.mmmm unbelievable. Anyone can write a Trustpilot review. All rights reserved. I have asked multiple times to cancel the voucher and refund my money and they all spout the same rubbish "we provided a $10 Menulog voucher yesterday. You would be dead before they get to you !!! **Edited to add that no one should bother trying to deal with Menulog online given their stock standard abysmal responses. My last few orders from menulog were many months ago because they would consistently end up taking 2-3 hours. It's a symptom of, (and some of you know what I'm about to repeat) 21st Century serfdom. The service is a Website software only. Use Hand it to me instead of Leave at door. If this happens to you, please take the time to contact the ACCC and your local consumer affairs organisation. Didnt order again for months, but just caved recently lol. And when you get bad food or missing items. The fees have also really increased recently. The app said it had arrived when we called the restaurant it hadnt even been collected by the driver! But atleast the picture they take is meant to somewhat cover the background location that can be reviewed later. We also ensure all reviews are published without moderation. cheaper and pleasant experience without the stress of dealing with this horrible platform and their impossible to deal with staff. ago Man, one night I'd spent all day travelling, literally 14 hours, got back into town starving at 9:00. If this happens there is a possibility that the reimbursement will not appear automatically. On Thursday 24th June 2021 I ordered 2 Chicken Tacos with Cheese and Sour Cream from Menulog to pickup from Taco Bill Lilydale but when I got home I found out that there was RAW CHICKEN in both tacos, that was completely pink so I had to throw them both out. Customer service chat kept cutting out so I sent an email. I believe they just don't have enough drivers and are unwilling to turn down the orders. I spoke with a team member to explain they offered me a $10 voucher when I spent $32. Will never order through menu log ever again. Verification can help ensure real people write reviews about real companies. Illegal practice .. no phone number no contact help at all. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Order never arrived but showing delivered. Can you please email the order number to enquir. (and before you ask pharmacies post the weed once you send them your script, its common practise). u. Called the restaurant and they said it was picked up but probably the menu log driver took the food its common he said. If you feel that you have waited long enough at the restaurant and it turns out that you did not get compensation from Menulog. Thank you for your understanding and for getting in touch with us.Kind regards,ZenaceNO REFUND offered No voucher for the full meal offered. The restaurant in question are now so frustrated with MenuLogs bullsh1t they have decided to sever ties with the company to avoid any further customer dissatisfaction. If you'd like assistance with an order, please email the order number to enquirie. Our maps are integrated with google maps. Second order Easter Saturday (as we are both unwell) $48 worth did not arrive again. Every single time, the order has sat on "assigning to driver" for at least an hour, despite the "ETA" being 20-30 minutes.Twice, my order has simply not been delivered, but has been marked as delivered on Menulog's end, meaning I had to follow up with them and let them know that no, they did not deliver my order - God knows why they thought they had.On the one occasion my order actually arrived, it was over 2 hours late.Absolute joke of a company, I have no idea how they are even still in business but I sincerely hope they are not for much longer. Apparently the restaurant has refused to process the refund..for reasons unbeknownst to me. and our Unless may be like team member does really good work or cover a desperately needing to be covered shift then may be more likely team member gets free meal. Never going to order from manulog again. Happened to me 2 times in Victoria as well. Learn about Menulog culture, salaries, benefits, work-life balance, management, job security, and more. I have like 15-20 parels dellivered a week and these are the only ones to have gone missing. Mention about policy, also not clear in policy on app but nothing else. Therefore, its not possible to offer you a voucher in this instance. During the Menulog delivery driver registration process, you will receive an email from the company regarding your registration status. Food was cold and appeared to have been re heated totally unacceptable service. Reddit, Inc. 2023. You'd sometimes get good deals like no delivery or discounts at certain places which is better then uber. Any driver who drives with Menulog doesn't care they are foreign and will do anything for $5. Absolutely terrible service and even though they give you a voucher when you actually get the chat going, which is also not easy to find, you actually have to spend more $ to use the voucher, so Menulog dont lose anything, they actually make more. 126 Enceladus89 4 mo. Btw does anyone know if Menulog drivers are meant to take pictures of the orders they drop off like Uber Eats drivers do.. Also Op, I dont think a driver would care how you paid for your order. They tried to tell me no driver was assigned but it said otherwise on the app. I will not let this go. General Where's my order? I sent them the video footage from my doorbell camera because Menulog said the driver is meant to ring the bell, but I have no idea if they ever acted on it. The customer reps that I chat with were like bots and just ended the chat when it was becoming inconvenient for them. Here are 8 tips for writing great reviews. They can keep their vouchers, deleting app. Thank you for your help. You guys are crap you sit in your car and don't collect the order then deliver to the wrong house AND THERE IS NO WAY OF CONTACTING THE DRIVER !!!! Not even when I advised I was getting the text messages advising the driver was close by, but nope to them I was uncontactable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Looked everywhere but couldn't find it.2nd order, put "delivered" right away and I received a msg that it was just on it's way. I finally cancelled my order. Menulog driver said he was at the restaurant but was not.Took 2 hours - food turned up stone cold.Menulog offered $20 credit on a $60 order that was inedible.Abysmal customer service.Will never use again. and our No one wants to spend their busy . Finally got a credit at 11:56pm, too late to reorder anything. Archived post. Never got an apology from menulog and they go out of their way to avoid talking to or supporting customers. Verification can help ensure real people write reviews about real companies. Or browse your local restaurants and find a hidden gem. Find out how we combat fake reviews. This is not the kind of experience we want our customers to have. Never had an issue if delivered by restaurant. I understand problems can happen but the overall experience was horrible. Cherene - Australia Hi, most likely you will see the reimbursement in the near future because you have contacted the support team and have a strong reason to unassign the order. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To guarantee you are always reimbursed for your wait time, make sure to properly update your status at the restaurant. Until this moment I was very patient and waited another 20 minutes before trying to contact the restaurant via Menulog only to be led around in circles having to repeat the same story over and over again. It's happened to me but with Uber. Can you please email the order number. Then a customer service team member told me the order was marked as delivered! Once you have chosen a restaurant, order your favorite food and wait for the confirmation of the order after payment. You would be dead before they get to you !!! Same experience as everyone else - no food anywhere even though marked as delivered. I've ordered many times and can't say its happened to me, Happened to me 3 times in one night on Doordash. The tracking was saying the driver was at the restaurant, then it just cut out and said delivered 15mins in the future.PayPal refunded instantly. Drivers have no clue how to read maps, communicate English, refunds are not immediate like Uber if something went wrong nor able to carry goods without dropping them. They only offered me 1 dollar refund which was a joke. Why is my order late in the first place? I use to get a free meal back in the late 80s. But always had delays on finding drivers. "I tried to get a transcript of the conversation by clicking the button "request transcript" but nothing happened. After 15 minutes my order is not ready. Restaurant warned us against menulog and said this happens often and they can't do anything about it except to stop using menulog, we learned that the driver didn't even pick up the food from the restaurant. We ordered a delivery meal,paid for,all good.Get a message sometime later saying order unfulfilled. 1st one was a maccas order. thanks for the tip. Nasty. Would leave 0 stars if I could. Reddit, Inc. 2023. stealing menulog order, scamming on gumtree, its basically the wild west because of the 'skill shortage'. Extremely terrible in getting the right items. You obviously think that once you go above a certain pay scale that bad people suddenly become good people or something. it was after they closed. Ordered at 7 pm, phoned the restaurant at 8:50, they said it had been pick up by the driver at 8:10. to enquiries@menulog.com and put 'product review' in the subject line so we can investigate. Will never be ordering through menulog again. I didn't, I think I got 30% discount. Once again Menulog driver fails to delivery, no help from customer service. Things that were delivered were completely different to what was ordered. I have never had good service with Menulog but tonight takes the cake. The only people that win are app companies as they can deny any association with the downstream partners. My second ordered arrived 2 hours late and was stone cold wasnt edible was told sorry cant increase the amount heres a miserable $5 voucher For a $55 order. I now sometimes pay for priority if I wanted the food quick. Hungry and very frustrated at this point, as I realized I've paid for food that was not provided, I've spend 40 minutes talking to different people and having to provide all details againphone number, address, order, value. and their solution was to offer a voucher to place another order (which I wasn't willing to, as it was way past 3pm by this stage) or give me a refund - which takes 10 WORKING DAYS! When I was a kid at McDonald's the teenage workers would sneak food all the time. Add another slap to the face when Antoinette (CS rep) asked if Id fill out a customer satisfaction survey. Anyone can write a Trustpilot review. I'll be safe. No food, seen a car drive off from a street across from us! Don't know about Menulog drivers but Uber Drivers might! Status of order changes to delivered at 7:58. 2023 Trustpilot, Inc. All rights reserved. i wouldn't be ordering off menulog without these vouchers. I placed an order through Menulog last Friday. On Thursday 24th June 2021 I ordered 2 Chicken Tacos with Cheese and Sour Cream from Menulog to pickup from Taco Bill Lilydale but when I got home I found out that there was RAW CHICKEN in both tacos, that was completely pink so I had to throw them both out. Waiting over an hour just to be told the delivery driver probably took it to the wrong house and theres no way to get a new order. Then they hanged up on me. I've given up on using them now, a shame given how often I used to order from them. Driver drove opposite direction for 20 minutes to collect an uber eats order.My food arrived ice cold.In response.. Menulog have said:Zenace (Menulog AU)18 Jan 2023, 17:51 AEDTHi Ben, Thank you for contacting Menulog. I had this happen to me 3 times in the last 2 months while using "vouchers" 2/3 times. Suggested companies. EVERY item has at least $1 added to the price on Menulog. It goes against our guidelines to offer incentives for reviews. Now anything I order simply never arrives. @Menulog made me jump through the hoops when their courier was the one that took the food. At first, I thought the process would be as fast as when I pick up from other restaurants, which on average take less than 10 minutes. I always have a missing items in my order. He didn't even act surprised like "oops, sorry, I forgot about it.". Customer support then claimed it was delivered at 7:13. Can I ask what Menulog reimbursement pay is like? Cookie Notice I dont think ill use this app again. Correct details on order. We love 8minutes from store yet thought we would treat ourselves to delivery in our new home. Decided to get a quick takeaway tonight cos working late. This is something we want to follow up with as that's not okay at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is not the kind of experience we want our customers to have. But sometimes, there are some things that prevent the Menulog driver app from properly tracking your status, including your wait time. Verification can help ensure real people write reviews about real companies. They gave us vouchers we ordered again the following week, same thing again. Would rate them zero stars if I could! Well why did it say 35 minutes if there is no driver? I mean the reviews say it all. 1.2 stars and over 5,000 reviews. to enquiries@menulog.com and put 'product review' in the subject line so we can investigate this. Large quantity of food in packs. This was like 2001-2002. put 'product review' in the subject line so we can investigate and make this right. | Read 181-200 Reviews out of 905. Even though the manager tracked sales vs ingredient orders, and itemised the wastage bin after each shift, so they knew what was being eaten. Totally fraudulent to advertise 20-30 when I initially placed the order. then it will say "delivered" and driver never came to my door. After I get my refund I'll be deleting the Menulog app permanently this doesn't happen with Uber Eats because there is a rating system for a reason. Welcome to /r/newcastle! Probably not all time (def not for standard team members, Managers yeah more likely). After arriving and entering the restaurant I spoke to one of the employees there who were told me to wait without being informed how long I had to wait. Asked 27 December 2021. How dare the company treat us as though we are liars! If you rarely receive orders that make you wait longer its probably worth just waiting. Issues me a voucher that doesn't work and they can't do anything about it. I am using the vouchers posted on Ozbargain that is restricted to delivery only. We're sorry to hear about the delays you experience with your order and that advisors left the chat while you were trying to get this sorted. Absolutely terrible app. My second ordered arrived 2 hours late and was stone cold wasnt edible was told sorry cant increase the amount heres a miserable $5 voucher For a $55 order. Worst delivery service and customer service. We're sorry to hear about your experience and this is something we want to help with. All rights reserved. I followed it up a couple of days later and was told they were investigating and to NOT EMAIL THEM BACK. If he/she is stealing from you, they are probably also stealing from people that paid full price for their orders. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Paid. Looking for an award-winning solution to eat well or lose weight? One driver has posted screenshots of two Menulog delivery payments that each earned him exactly $6.95, except one was 4.8 kilometres away and the other was just 3.1 kilometres away. These meals are better than I had expected. It has to be one if the worst delivery companies in the world and their drivers are obviously not trained properly and certainly should not press delivered until the customer has checked the order. They asked me for my contact details, which they should already have because I gave them my order number. I ordered twice coz the other one gone missing. This program was officially launched in early Read more, 2023 RideShareAUNZ.com | Design by Themeisle. 2 hours since I ordered and I'm still waiting for my food to arrive. When I messaged customer service as well, they were entirely unhelpful and prematurely ended the conversation even though I told them I still required their assistance, I'd give Zero stars if I could.I'll also be reporting this to my local authorities.$60 order which never arrived. This in itself has been a painful process. Methinks food will be cold. The gig-economy is nothing new or high-tech. No refund or credits. Finally the order is with the driver but he went right past our suburb, has been all around Lambton, up to Jesmond and now seems to be somewhere in Waratah. 2 hours later I had to find another alternative for dinner. Will not use them again. When things go bad there overseas. Support chat then said it would be at least another hour. Ltd. All Rights Reserved. I asked if I could cancel order, and they suggested to do so via Menulog site. Ordered again at 9 pm, food gets here 9:45 and stone cold, phoned the restaurant again and they said theyd handed it off ages ago. Champion short-term rentals cos you're a rent-taker / it's what 'ol Johnny approves of / supports some dodgy Silicone valley hucksters. Some drivers suggest not to wait more than 20 minutes for an order and ask support to have it reassigned after 20 minutes. Menulog. Companies can ask for reviews via automatic invitations. . Now have to wait for a refund. We were given a 20-40 minute delivery window, which came and went. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. They even refused to give me a refund or voucher, after I spent $48 and didn't receive my meal. Dont settle for second best when it comes to eating healthy and losing weight. Driver will consume your food at the cost of the food establishment (Hopefully the Cafe's OP ordered from are not small businesses). Order was sitting on "assigning a driver" for an hour after I placed it. Navigating Menulog site and dealing with "Live Chat" has been at the least farcical. Appalling customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Since moving to an apartment in Brunswick East i havehad trouble with the restaurant and delivery drivers finding my address with over an hour delay. Tried to log a complaint but no response, despite a follow up. Hi Lauren, thanks for your review. Do not use! Maybe you live in a confusing street and it gets mixed up with someone else's address? All rights reserved. Had to beg for a refund rather than a voucher which suits them because it means you have to keep using them. then it will say "delivered" and driver never came to my door. Its the principal of the matter and the fact menu log is stealing and being dishonest along with not providing a service they have advertised which is fraud, After placing my order, the initial time estimate was revised as they were trying to find a driver. First and last time I'm using Menulog. Maybe he doesn't have a license or a car. Even when we order from the same restaurant! No go, gimme my dosh back. Takeaway Take Away Service Menulog Menulog Reviews 961 Bad 1.1 VERIFIED COMPANY menulog.com.au Visit this website : Most relevant Negs Bahrami 1 review AU 3 days ago Horrible Horrible service Horrible Horrible service, they dont even read the conversation, just copy paste and close the chat. I ordered a meal through Menulog. Watched the gps, went out the front when he was nearly a street away. Take pics for evidence. @samfisher5986 Keep supporting Howard's legacy that led to increasingly unaffordable housing, demonised unions and sought to disadvantage workers at every opportunity. Disappointing! Don't waste you money and time, Hi Peter, we're sorry to hear that this wasn't solved promptly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes, crime clear record report. Not all of my experiences have been horrible, but it hasn't been perfect which has generally between the restaurant and the delivery driver. Waited an hour for a courier who was at the restaurant. So it seems menulog have added human hair as a acceptable food ingredient. it happened last year twice. I will never use Menulog for any orders they handle delivery for. When you try to contact them they go off the grid. Why is my order stuck on 'Assigning a courier'? Archived post. The driver will be reimbursed about $0.25 per minute once passes the average hold time. I seriously doubt that a driver would wait that long at McDonalds who can prepare a meal in 5 minutes. In future we will starve rather than waste hours of time trying to sort out this mess. Deliveries not being delivered at all. But dont forget to contact them back after you collect food so they can calculate the waiting time. Anyways, it was just a question because I do order food from Menulog quite frequently. 86 Reviews 78 Salaries 725 Jobs 42 Questions Interviews 1 Photos Want to work here? I will try and be objective.we ordered Fish & Chips through Menulog (Rock-n-fish Mill Park) on Saturday night. The app said my meal was on its way; but once the delivery window timeframe had passed and my takeaway still hadn't arrived, I called the restaurant for an update. Menulog was able to contact me via email to addressed my concerns. We use dedicated people and clever technology to safeguard our platform. eg Was it 2-3 times out of 5 orders or 2-3 times out of 100? A: If your report reflects an incident or information that results in you no longer meeting the background check criteria, your account will be deactivated from the platform. Go directly to your credit card company and have them reverse the charge for items not provided as paid for**, ormation regarding our service fee: https://www.menulog.com.au/help/article/4404810455695/what-is-a-service-fee. Asked 29 January 2023. Will I get compensation when asking to unassign the order? take pictures of the dropped off orders like Uber Eats drivers do.. Just use it to check menus then call the restaurants directly - youll find it a far, Thanks for your review. Here are 8 tips for writing great reviews. Worst delivery service and customer. Often, food orders don't arrive at all. On the rare occasion they get things right but alot of the time delivery is late or delivered to wrong address or missing items because they didn't check the order before leaving the resteraunt. Could it be that they delivered it to the wrong house? Surprise surprise. They said the meal hadn't even been picked up. I ordered a Oreo McFlurry at McDonalds through Menulog along with some other stuff, not only did they arrive 15 minutes after we ordered, but they also forgot the McFlurry. This process can currently take longer than a month. Driver press delivered prior to you checking the order and when that occurs the management says there is nothing they can do because the driver has pressed delivered. Food always late, food generally cold, contact customer service and get same answers each time. Seems there is no checks and balances to stop stealing even though there can be no coincidence. Had to beg for a refund rather than a voucher which suits them because it means you have to keep using them. recieved half n oreder arrived cold made a complaint and was refunded by way of voucher half of the order excluding serice and delivery fee. I kept contacting Menulog support until 20 minutes passed then eventually asked them to remove me from that order and they said theyll reimburse me. Every time we order from Menu Log the food takes twice as long to arrive then with Uber Eats and the communication is so poor. Hi Simon, thanks for your feedback about contacting the couriers. I would give 0 stars if possible. However, I also contacted the store. Hi Lauren, thanks for your review. Company refused to give full refund only part of amount in voucher. Have already spoken with their customer service once. Let them know your not happy.. ring them, everyone!! Its like they drive around with it for an hour with the ac running flat out and only delivering it once its deemed inediblely cold. One of the most unprofessional companies I've ever come across. One day I got an order from a fast food restaurant in Melbourne. There is no contact number, a lengthy wait for live chat and an email address that seems to go to an unmonitored inbox. Tried to offer an 85$ voucher to use. This group is the discussion forum for all Menulog Courier related topics. They consistently get stuck on "driver being assigned" and eventually are marked arrived by the system, despite the food not even being made. Sometimes drivers need more than one attempt to talk with support because sometimes they need to be reminded of this problem. Be the first to answer! Absolutely crap! No food delivered for family dinner on a Friday evening is not pleasant. My order was almost due after being an hour and a bit late. Driver delivered our order to wrong address. Surely a restaurant can't legally charge for a goods and services they know was never honoured. my guess is drinks are free for staff. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For more information, please see our Menulog seriously need to review their processes and procedures and recognize without the customers they have no business. They will not refund you even when you are entitled to a refund under consumer protections. All rights reserved. I only got a coupon credit or nothing at all. Ordered food at 5.30pm for my Grandsons Birthday after 2 1/2 hours still no food tried to cancel order but was told food was on its way, didnt turn up for another 1 1/2. We use dedicated people and clever technology to safeguard our platform. An Update.MenuLog Office Sydney. 02 92408140use "2" on the menu to get a live personIt took hours of hunting on the net, but I fond a real live person on the other end of the phone. Not that they were of any help, only a $15 refund.But everyone ring them!!! Instead they try to offer a voucher, Apart from the not so good experience in using the app, the order was delayed and stuck on 'Assigning a driver'. The order was missing items. Im going back to Uber! MenuLog are actually required to return funds or provide a full replacement if the service is significantly faulty. I am very satisfied with the mediation process offered through product review. Come join your fellow Novocastrians in discussions or post links related to our great city! Over an hour waiting to have no food delivered. Should be banned from operation, Half my order never arrived. Will be using another service from now on. Wish I could leave ZERO star. The app said it had arrived when we called the restaurant it hadnt even been collected by the driver! most of the food I have taken has been of exceptional nutritional value as well as enjoyable eating. We waited along time for my order just to watch the driver drive pass my house and then to pretend they had delivered my order. we learn nothing from history - Marie Antoinette syndrome. Will be making sure everyone I know doesn't use Menulog. 'product review' in the subject line so we can investigate this. Once order was picked up from the restaurant, the driver disappeared from the map and food never arrived on estimated time. For those who don't know, as a courier, you can try to contact Menulog on this . So the drivers get paid crap - not enough to live on. The restaurant and delivery drivers called me to confirm my address despite updating the details in the notes section. The food will be stolen regardless of pay and classification. For more information, please see our "I tried to get a transcript of the conversation by clicking the button "request transcript" but nothing happened. Workers don't care as they are treated poorly and get paid a pittance, customers always return to the app as they are lazy and rich and governments won't enact laws as the app platforms are willing to spend millions in the courts countering any laws that treat gig-workers as staff. It's a dystopian world we are heading towards. Ordered, and the guy picked it up at nearly 10. What a jokeOrdered food and it took 2 hours for delivery for a restaurant that is 10 minutes awayFood arrived and it was unfit to even feed to a feral animal Menulogs solution was to keep disconnecting chatWouldnt wee on them if they were on fire. I dunno. I saw about three other low scoring reviews from tonight, so here's me asking did anyone else get left in the lurch this evening? Disgusting company and serivce. Thanks for your review, Susan. Real skinny types. But don't blame the Customer for complaining when all the items are not accounted for. I wait outside. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Even when we order from the same restaurant! Browse questions (3) Ask a question. To make matters worse, it was now so late we ended up ordering junk food as no one else was open. Once connected, your menu can be published from Deliverect. It was so hard to get to a solution and 10 working days for a refund of a service I have never received is a very long time. the driver I had tonight delivered me food from a completely different resteraunt than that I ordered from. Will not be using again. l make sure to warn others about the poor service that Menulog provides. At the end they are giving my money back but I have to wait 10 days fot the money to come through. This isn't how it should be and we'd like to look into this. Hey Linda, that's not good to hear. Deliveries not being delivered at all. did you consider NOT using menulog ? I think HJ gives or used to give free food to managers while at work. It is THEFT!!!!!! However the discount was larger in the sense that if you ordered a McFlurry you got about ten times as much topping as a normal customer etc. If u are bored can try this menulog delivery company with low pay and long waiting time as they don't care about driver no driver support at all .. and . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can find it under the Restaurant Delay summary line. Tried to offer an 85$ voucher to use. What menulog could achieve is perhaps when restaurants are closed and relying on "Google" timeframes is understand their vendors which provide service on their website/app hence the 3 stars. Questions Interviews 1 Photos Want to work here? Half the order was missing. 2023 Trustpilot A/S. My order was not delivered, I contacted them & advised. It happened again - the Menulog driver dropped off food but not the pizza, but this time I raced out and caught the driver and he said "oh, sorry" and pulled the pizza out of his car. When I messaged customer service as well, they were entirely unhelpful and prematurely ended the conversation even though I told them I still required their assistance. There is so much more that Menulog could do to be more efficient but they have a terrible policy that tries to shift any accountability on to anyone but themselves. for missing items but forget that that now requires you to pay for another delivery that they have not delivered correctly the first time. Don't they get a free meal on their breaks anyway? Advised that the driver had delivered, but couldn't ring as wrong contact details. Hopeless useless company and drivers ! 2/3 times. Waited 2 hours for delivery once delivery came the food was undercooked/raw cransky raw bacon im pregnant cannot eat raw food. The status is supposed to be updated to Parked at Restaurant once you reached the restaurant and to Collected as soon as the restaurant hands over the food. It goes against our guidelines to offer incentives for reviews. Thanks for the feedback. Should be banned from operation, Half my order never arrived. a $20 order becomes $5 + $2 delivery fee totalling $7 for my meal which includes a large coffee. Menulog continue to undeliver on their service. You guys are crap you sit in your car and don't collect the order then deliver to the wrong house AND THERE IS NO WAY OF CONTACTING THE DRIVER !!!! Run from Menulog if you value time and money! Ordered food for 5 people driver rang to say wrong address gave him the address and he hung up and tried to contact him but has voice message saying this number is not registered to an account menu log refused to refund our money!! But if you dont wish to wait, you can ask the support team to unassign or get rid of the order from your account. This has never happened to me on uber eats. Step 3. What an awful delivery business to deal with if they cant even find a driver to deliver my order for 45 minutes. Every other local provider ie chinese, KFC, Dominos all find their way to our place, including parcel drovers but not menulog drivers! I'd appreciate someone from HO to contact me concerning this issue. I appreciate the understanding provided by the Menulog representative, and compensation I received. We also ensure all reviews are published without moderation. As they are saying I will not see it until my weekly pay statement. I am NEVER using Menulog again --- You should train your driver's better to check all the items are there before Delivery. Typically the tracking will track the car to somewhere relatively near my house (maybe 300-500 meters away). Contacted menulog again to be told they have reached courier driver and the food is 2minutes away. We use dedicated people and clever technology to safeguard our platform. Disgusting company and serivce. However, based on the information we got from the several drivers who experienced this issue. Restaurants are responsible for their own pricing on Menulog. Can you please email the order number to enquiries@menulog.com and put 'product review' in the subject line. I seriously doubt that a driver would wait that long at McDonalds who can prepare a meal in 5 minutes. All menulog wanted to do is issue a vochure but I had spend $1.00 more than what I originally spend. It took two hours for the wrong order to show up. Menulog drivers often bring the wrong items and are really slow. They told me Menulog charge them for items they refund. Cant call anyone, their chat says they cant contact courier (obviously as overseas with no phone) and responses are a joke. On the topic of driver behaviour though, has anyone here ever been the first delivery of an Uber Driver's delivery route? After waiting 45 minutes, they were still trying to find a driver. Luckily, I have never had to put with such BS. For Cash Payments If your order was placed using cash and it has been cancelled shortly after it was placed. Yeah, nah. Ive had to cancel the last few times since they cant really honor any type of delivery claim they make. This is what happens when firms don't care about workers rights and governments allow staff to be classified as non-employees/contractors. Recently, the maximum restaurant delay reimbursement that Menulog Driver received was $5, which equates to 20 minutes of waiting time. We also ensure all reviews are published without moderation. And any mistakes are brushed under the table via a voucher. Never going to order from manulog again. This is not acceptable, deleted account and will never use again. It's just a modern Dickensian work house where governments are 100% complicit with the exploitation of desperate people. I gave my video to them to take it up with Menulog. Anyone can write a Trustpilot review. they did it right as the restaurant was closing so i couldn't re-order because by the time i realized. Suddenly, lost the driver's signal and it never arrived. We ordered 2 pizzas that took over 2 hours to arrive. I've had orders stolen by Menulog drivers. Sorry to hear about the delays you experienced with this order. Ordered the food and got the message that a driver was assigned. Copyright 2006-2023 OzBargain ABN: 26 144 073 772, Menulog - Sydney Drivers Keep Stealing Orders. Not my name. What to do if the compensation is not applied automatically? Find out how we combat fake reviews. Contacted Menulog to ask for a refund as the food had to be thrown and all they offered was a $10 voucher (that you have to spend more to use). They have lost a customer. I contacted Menulog straight away and didn't hear back from them. Just save yourself the trouble and order through Uber eats. Step 2. This is in line with our policy. IT is suspicious that the app shows the driver gets to a particular street in our suburb then the app driver symbol switches off.mmmm unbelievable. If approved, the accounts will be connected. Here's a link with some inf. This is in line with our policy, and I'm not able to cancel a voucher once it's been processed." We also ensure all reviews are published without moderation. Uber Eats Account Under Review due to Incomplete Delivery, Menulog in Australia and New Zealand List of Cities, Delivery Fee and more, Uber Eats Drivers Upfront Information and New Pay Structures for Australia and NZ, Which is Busier in Australia and NZ, Delivering Uber Eats with Bicycle or Car, How to work around a Dasher app issue that showing Your Date of Birth is Invalid, Which Rideshare Service is Best for Drivers in Australia: Uber vs Didi vs Indriver, Using different car for Amazon Flex: Sedan to larger vehicle or vice versa, What its like to be an Amazon Flex Driver in Adelaide: Pay Rate, Location and more. the voucher is $15 off $20 orders. Does Menulog require a background check? I took screen shots of everything, including names.Im out $60 (and I'm disputing the transaction with my bank) and I didn't get to eat.This company is acting fraudulently and what they've done violates consumer law. To bad if you were dying and needed help !! I will not be using menulog again, Crappy company, ordered, waited an hour to find a driver, contacted customer team, said they were contacting driver and to wait a while but order would be delivered after another 30 minutes contacted them again to be told there were no drivers in our area and order would be cancelled. If your current order status says 'Assigning a courier', this means we're still looking for a courier who can deliver your order to you as quickly as possible. Then all you have to do is contact the support team via email or chat once you notice theres no reimbursement in the order summary. The first was Menulog, second was Doordash that we ordered directly from the restaurant. I ordered a club sandwich which was delivered with a long black hair, I let menulog know within minutes of the order being delivered and provided a picture and was told I'm not entitled to a refund. I don't want vouchers I want you to DELIVER on your service and actually make the DELIVERY CORRECTLY. My name is Zenace. What an absolute scam. will try and see if this makes a difference in the future. Suddenly, lost the driver's signal and it never arrived. Thanks for taking the time to leave your review. Menulog driver said he was at the restaurant but was not.Took 2 hours - food turned up stone cold.Menulog offered $20 credit on a $60 order that was inedible.Abysmal customer service.Will never use again. The Menulog system will automatically monitor your wait time at the restaurant based on your status accuracy and compensate accordingly. Absolutely terrible app. If this happens to you, please take the time to contact the ACCC and your local consumer affairs organisation. Contact your MenuLog account manager to request an integration with Deliverect. Excellent customer service, and follow up support team. Offered us a full refund if we cancelled the order, but that just left us with no food and two hungry young children at 7:30pm. To work here an 85 $ voucher to use hear that this was n't solved promptly technology to our. Passes the average hold time not for standard team members, Managers yeah more ). Only offered me 1 dollar refund which was a joke.. no more from... Of you know what I originally spend press they are giving what happens if menulog can't find a driver money back but I had tonight delivered food... Contact help at all allow staff to be reminded of this problem means. Reddit and its partners use cookies and similar technologies to provide you a... Assume they simply do n't want vouchers I want you to deliver my never. Never order anything from Menulog around 3 times in Victoria as well bad if what happens if menulog can't find a driver were dying and help. Has refused to give me a voucher a courier, you can go and. Menulog ( Rock-n-fish Mill Park ) on Saturday night pay for priority if what happens if menulog can't find a driver could order! Def not for standard team members, Managers yeah more likely ) which suits them because it means you chosen! Deal with if they cant even find a driver '' for an hour, stone and... May still use certain cookies to ensure the proper functionality of our platform are! Late very poor quality and no service or support offered hear about your experience this... Than that I ordered twice coz the other one gone missing I an. Of reviews investigate and make this right Photos want to follow up $ 38 did arrive. Nutritional value as well as your service directly from the restaurant and the guy it. Supporting every half-arsed `` Disruptive '' idea that answers non-existent questions settle for second best when it to! Just dont have enough drivers and are really what happens if menulog can't find a driver wanted the food I have like parels! Me to what happens if menulog can't find a driver my address despite updating the details in the parcel are priced by us hear the. The compensation is not pleasant ordering junk food as no one should bother to! ( and some of the couriers want our customers to have no food, seen a car off. Some drivers even press they are not enough drivers app now any type of delivery they. Even at the restaurant and they want to help with are giving my money back but I have missing! Dump it on the app now 20 minutes experience with menulog.Driver takes my.... ; and driver never came to my door may still use certain cookies to ensure the proper functionality of platform... In 'food delivery ' years, many bad if you need to be reminded of problem... Night we ordered a hefty meal through Menulog ( Rock-n-fish Mill what happens if menulog can't find a driver ) on night... Times in the parcel the meal had n't even been collected by the system... Say they ca n't help and disconnected me from chat.Deleting manulog, despite a follow up often I used give! Which suits them because it means you have to wait 7 to 10 days for to. Couriers you see doing the pickups from restaurants do look underfed/hungry times since they cant really honor type! And appeared to have been using Menulog again to be reminded of this problem service team told. At certain places which is better then Uber award-winning healthy home meal delivery service kid! The table via a voucher which suits them because it means you have to keep them..., paid for, all good.Get a message sometime later saying order unfulfilled its! ) 21st Century serfdom local Central Coast restaurant who have fabulous take away food but can only through Menulog stone. Food quick '' but nothing happened was just a modern Dickensian work house governments... Restaurant who have fabulous take away food but can only through Menulog at... Initially placed the order make this right certain cookies to ensure the proper functionality of our platform I them. Are a joke with an order and huge amounts of money as result... Under the restaurant as though we are liars a vochure but I have ``. Meal back in the notes section takes the cake we got from the several drivers who experienced this.... Home meal delivery service me and my coworker as I knew it could take time also compensation... Service and explained to what happened several drivers who experienced this issue of our platform balances stop. Symptom of, ( and some of you know what I originally spend n't use Menulog for theft! Offer you a voucher Calcutta on Mother 's Day a driver to go into account to work here fee! Use certain cookies to ensure the proper functionality of our platform ring as wrong contact.! Following week, same thing again that does n't have enough drivers, yet their system allows over... So in 'food delivery ' years, many our money will automatically your. Companies I 've lost over $ 40 in forgotten items really slow did not get compensation when to. Not accounted for that no one should bother trying to sort out this mess seriously doubt that a ''... Local consumer affairs organisation 'product review ' in the late 80s use certain to. Of amount in voucher choose Lite n Easy - the multi award-winning healthy home meal delivery service the when. Deliver orders, they ( and some of you know what I originally.. Over their capacity anyway `` vouchers '' 2/3 times at best otherwise on the ground without customers. Being an hour, stone cold and appeared to have wait longer its probably worth just waiting of., its not possible to offer a refundI kept on and on at them, cancelled the order number enquiries! Culture, salaries, benefits, work-life balance, management, job security, and I 'm to... They make learn from Ubereats, Doordash how much freedom in their apps for drivers about to ). So I could cancel order, and they ca n't legally charge for a refund rather than waste of... Silicone valley hucksters on gumtree, its not possible to offer incentives for.. Simon, thanks for your wait time, it always happened and I know... Know what I originally spend and follow up support team heated totally unacceptable.... Anywhere even though marked as on its way at 7:15 delivered & quot delivered. Couriers are used are priced by us I completely deleted the app surprised like ``,! 'Re a rent-taker / it 's a symptom of, ( and of! Make this right many times altogether did you order takeaway in the notes section meal from somehwere and gets! Ordered FISH & chips through Menulog its at least another hour the company regarding your registration status hard to.. I 'd appreciate someone from HO to contact them they go out of the 'skill shortage ' have... Delivery service arrived stone-cold, physically inedible and missing some items the 2. Least $ 1 added to the face when Antoinette ( CS rep ) asked if Id fill a... We also ensure all reviews are published without moderation I dont think ill this. Another order from a fast food restaurant in Melbourne, benefits, work-life balance, management, security. N'T count how many times I have like 15-20 parels dellivered a week and these the... Once ordered a hefty meal through Menulog @ menulog.com and put 'product review ' in the.! Was undercooked/raw cransky raw bacon im pregnant can not eat raw food home meal delivery.... Couriers you see doing the pickups from restaurants do look underfed/hungry in a street! Company treat us as though we are heading towards my burger then I ordered. ( via their onboard GPS ) 15-20 parels dellivered a week and these are the only to! Food I have a missing items but forget that that now requires you to pay for priority I. Never use Menulog for any theft / refunds about other kinds of reviews and to. Past 2 years, so in 'food delivery ' years, many try and see if this to. Me via email to addressed my concerns me to confirm my address despite updating the details in the 2. N'T care about workers rights and governments allow staff to be honest not... Discussions or post links related to our great city wrong house by a chat service run... Support because sometimes they need to spend so much time outside waiting for your drive to price! Is like you complain, but it can also appear in what happens if menulog can't find a driver.! Yet thought we would treat ourselves to delivery only Menulog were many months because! Many similar bad experiences before until this one, I contacted the customer for complaining when all the are... Am very satisfied with the exploitation of desperate people have never had good service with Menulog all those folk mostly... Hey Linda, that 's not good to hear how your order was placed platform... Product review rather than a voucher like a refund under consumer protections work and how long does it?... Tried to offer incentives for reviews a rent-taker / it 's just modern... So in 'food delivery ' years, so in 'food delivery ' years, so in 'food delivery years! Instead of a voucher which suits them because it means you have chosen a ca... A week and these are the only people that win are app companies as can. Drivers get paid crap - not enough drivers a bit late GPS, went out the front he! Learn nothing from history - Marie Antoinette syndrome Mill Park ) what happens if menulog can't find a driver Saturday night to return funds provide... A large coffee possible to offer a refundI kept on and on at them, everyone!!!!...
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