Returning via label means your return will take longer to reach us and your refund could take up to 30 days to be issued. Now you are. We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing. All about the latest style at killer prices? ( 28 ). THE CONSUMER CONTRACTS REGULATIONS Still need our help? No worries, simply log into your account, click on contact preferences and untick all contact options. A privacy reminder from PrettyLittleThing, To cover the cost of your return PLT will deduct $9.99 from your refund total. HOW DO I RETURN FROM EUROPE & HOW LONG DOES A RETURN TAKE? HOW MUCH DOES IT COST TO RETURN AN ITEM? Go to the Pretty Little Thing Return Portal powered by ReBound. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can findhere. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Please return unsuitable items in their original packaging. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! This is fast fashion accelerated. Each item will require its own return. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. Returns & Refunds Promotions & Student Discount Product & Stock Technical Which countries do you ship to? This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). So we can get this sorted for you, please drop us a message with the following info: Unfortunately we don't offer an exchange facility. Once we have confirmation that ReBound have received your parcel, we will credit your return. 4. Please also check the invoice inside your parcel bag. JavaScript seems to be disabled in your browser. When it comes to serving you everything from your latest fashion fix to style steals, make us your go-to to keep you the best dressed for less. Categories. Package up your unwanted purchase with a note inside including your name and order number (youll find this on your confirmation email). Pretty Little Thing returns are paperless! https://aeprettylittlething.intelligentreturns.net/main/landing. Need to return? HOW DO I RETURN AN ITEM (RETURNS LABELS)? Please note, the portals are country specific and you may need a printer for your label: Unfortunately we do not refund delivery charges on any orders. 28 . . Your returns label will be included in your parcel but if you need another one don't panic.Returns portal for UK customers can be found here, We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. * Still need our help? Unfortunately PrettyLittleThing is unable to advise what customs charges may be applied to international shipments. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination. Return an item in a few easy steps Start by providing some information about your purchase so we can locate your order. You are able to return unsuitable items within 28 days of receipt. Just follow the process below: 1. Please remember to keep your proof of postage. HOW MUCH DOES IT COST TO RETURN AN ITEM? Returning through our portal means you should get your refund within 14 business days. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. There are a couple of other ways to cancel your contract with us. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? CAN I EXCHANGE AN ITEM? HOW CAN I TRACK THE STATUS OF MY RETURN? Check out our size guide, A privacy reminder from PrettyLittleThing. To return an item please follow the steps stated in HOW DO I RETURN AN ITEM?. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. HOW LONG DO I HAVE TO RETURN AN ITEM? TECHNICAL HELP. Scan and drop. Print off, attach to your parcel and take to the post office. Our courier will collect the parcel, apply a label and return it back to PLT. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. WHAT IS YOUR RETURNS POLICY? As soon as we have processed your refund, you will receive an email notification. Your refund should be processedwithin 3-5 working days of you dropping your parcel off at your local post office / collection point. Keep an eye on your return tracking. https://www.royalmail.com/track-your-item#/, https://www.inpost.co.uk/users/track-my-parcel/, https://usprettylittlething.intelligentreturns.net/main/landing, https://ausprettylittlething.intelligentreturns.net/main/landing, https://nzprettylittlething.intelligentreturns.net/main/landing. This means that once your order has been placed, you will be unable to cancel or edit it. This will detail which items should be in the parcel. Unfortunately, we are currently unable to process exchanges. You also have the option to opt-out of these cookies. PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. Still need our help? Returns must be made at your own cost. Please note: tracking is only available once the order has been despatched Please enter your order number: Order number: **Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Beauty products and accessories cannot be returned. Items must be returned within 28 days of receiving your order.. Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. You can occasionally get free shipping offers from PrettyLittleThing if you join their email list. As soon as we have processed your refund, you will receive an email notification. Go to the Pretty Little Thing Return Portal powered by ReBound. HOW DO I RETURN AN ITEM FROM USA OR CANADA? DO YOU REFUND THE DELIVERY CHARGE? We got you girl. Boxes. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). This must match the details that you gave to the retailer when you purchased your items. You must have JavaScript enabled in your browser to utilize the functionality of this website. Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. We aim to process your return ASAP, if returning through our Returns Portal your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point but on occasions it may take a little longer. Items must be returned within 28 days of receiving your order. You can now return parcels from the Republic of Ireland for FREE. When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. To return an item please follow the steps stated in HOW DO I RETURN AN ITEM?. //initially hide all WILL I RECEIVE A CONFIRMATION EMAIL WHEN I PLACE MY ORDER? Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. WHAT IS YOUR RETURNS POLICY? FYI - If you're getting in touch regarding an order, don't forget to include your order number. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Still need our help? else{ A privacy reminder from PrettyLittleThing, within 3-5 working days of you dropping your parcel off at your local post office / collection point, California Transparency in Supply Chains Act, https://usprettylittlething.intelligentreturns.net/main/landing. WHAT IS YOUR RETURNS POLICY? Unfortunately, we are currently unable to process exchanges. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. . Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Your refund should be processed within 14 working days of you dropping your parcel off. jQuery('.answer').hide(); Please note that some return options may require a printer. Items must be returned within 28 days of receipt. Product & Stock. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Make an account here. Please ensure that lingerie and swimwear items are tried on over your own underwear. Now you are. These cookies track visitors across websites and collect information to provide customized ads. WHAT DO I DO IF MY PRODUCT IS FAULTY? HOW DO I KNOW YOU HAVE RECEIVED MY ORDER? Still need our help? Refunds or credits will not be given if your reason for returning does not fall within the conditions listed on this website or on the Reason for Return form. Quick and easy returns through our Returns Portal! Unfortunately we do not refund postage/shipping charges on US orders. case 'libya': case 'somalia': case 'moldova': case 'russia': case 'ukraine': case 'venezuela': case 'yemen': jQuery('.s-na').show(); break; Still need our help? If youre a customer in the UK or EEA, you get 14 days to cancel your contract with us. Please note, PLT does not cover the cost of returns from US/Canada. HOW LONG DO I HAVE TO RETURN AN ITEM? Youll find these alternative methods below: Email us: customer.services@prettylittlething.com. You have the option to ask for the replacement of a defective item and replacement in this case will be subject to stock availability and price adjustment. Download your returns label here, and post back to us from your local post office. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. Be assured were taking every precaution necessary to protect the safety and well-being of both you and our workers. Please note, PLT does not cover the cost of returns from US/Canada. Please return items in their original packaging. You are able to return unsuitable items within 28 days of receipt. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? You can return your item to us and place a new order to receive the item of your choice. But opting out of some of these cookies may affect your browsing experience. Youll need to place another order or return any unwanted items. How long does it take to process my return? 28 . 3-5 . Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! JavaScript seems to be disabled in your browser. HOW CAN I TRACK THE STATUS OF MY RETURN? Returns must be made at your own cost. Need to return? You will receive an email confirmation for tracking and proof of return! In the interest of hygiene, please do not remove the seal. Please ensure that lingerie and swimwear items are tried on over your own underwear. } Underwear and swimwear can only be returned if the hygiene seal has not been removed. WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER? case 'burkina faso': case 'burundi': case 'cameroon': case 'chad': case 'comoros': case 'congo, republic of': case 'djibouti':case 'equatorial guinea': case 'france': case 'french guiana': case 'gabon': case 'guadeloupe': case 'guinea': case 'haiti': case 'ivory coast': case 'madagascar': Securely package your items then its ready to post it off! eParcel returns cost $4 per order. If you need any guidance on How To Return, click here. If youre a customer in the EEA, you get 14 days to cancel your contract with us. Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Pretty Little Thing clothing tends to run one size small. HOW DO I RETURN FROM IRELAND & HOW LONG DOES A RETURN TAKE? Who is her Royal Highness Princess Lalla Salma? Print a returns labels on our Returns Portal and drop it off at your local post office. How do I return something to PrettyLittleThing? Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). DO YOU REFUND THE SHIPPING CHARGE? This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). HOW LONG DOES IT TAKE TO PROCESS MY RETURN? Please read our Return Policy below and use our Return Form included in your shipment to proceed with a return. Please return using a standard trackable service. Order Number/ID * Order Numbers will be in one of the following formats: 111-1111111-1111111 / 111111111 Postcode / Email / Phone No. The cookies is used to store the user consent for the cookies in the category "Necessary". . Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. To cover the cost of your return PLT will deduct $4.00 from your refund total. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. WHAT DO I DO IF MY PRODUCT IS FAULTY? If your order has gone into payment review, it means the order may have failed. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Returns Where is my return? Simply follow the steps below to send your return: Firstly, repack and reseal the items you wish to return, ensuring that you have removed any old address labels from the original Pretty Little Thing packaging. Select your preferred return option (Label free and print in-store options are available). 3. INTERNATIONAL RETURNS DO YOU REFUND THE DELIVERY CHARGE? For hygiene reasons, pierced jewellery is non-refundable. You must have JavaScript enabled in your browser to utilize the functionality of this website. Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. A privacy reminder from PrettyLittleThing, https://saprettylittlething.intelligentreturns.net/main/step1. You must have JavaScript enabled in your browser to utilize the functionality of this website. We don't currently ship to that country. case 'ireland': jQuery('.s-ie').show(); break; If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? jho See Code Expires 6/4/2023 43 used New Customers Coupon Code New Customers: 50% off Everything + Extra 15% Off Please note that we are unable to refund cash for customers who pay using the cash on delivery option, you will get store credit as a refund. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. You . You'll now no longer receive a delivery note in your parcel. Your refund should be processed within 14 working days of you dropping your parcel off. switch((this.value.toLowerCase())){ Please enter your tracking or order number in the field below. We also use third-party cookies that help us analyze and understand how you use this website. Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. // ]]>. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find. . HOW LONG DO I HAVE TO RETURN AN ITEM? Please ensure that lingerie and swimwear items are tried on over your own underwear. You can return your item to us and place a new order to receive the item of your choice. See Our Most Frequently Asked Questions Below SHIPPING OPTIONS FOR USA & CAN? Beauty products and accessories cannot be returned. 6. Please keep your orders separate, as returning more than one order in a parcel may delay your refund. DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER? You will then also receive an email from us to say your refund has been processed. A privacy reminder from PrettyLittleThing, California Transparency in Supply Chains Act. This is fast fashion accelerated. Wanna join our gang? No worries, we offer returns. Once you have processed your return in the portal, youll be emailed a shipping label or QR code to scan at your chosen drop-off point. If youre a customer in the EEA, you get 14 days to cancel your contract with us. We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. California Transparency in Supply Chains Act. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. A door will open for you to put your pretty little thing return inside. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. In the interest of hygiene, please do not remove the seal. If you ship an item back to us that does not qualify for credit or refund, you will be responsible for the cost of shipping the item back to you. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Boohoo.comPrettyLittleThing / Parent organization. This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! All about that new? We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. Returning from the US: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! Underwear and swimwear can only be returned if the hygiene seal has not been removed. Pack your unwanted items per the return policy (all tags still on and unworn). Click here to start. Ordered and its not quite your vibe? CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL? When it comes to serving you the latest dose of women's fashion, we've got hundreds of new product dropping daily for everything your #OOTD needs. Print a returns labels on our Returns Portal and drop it off at your local post office. Hit us up below. We're sorry but we are unable to offer a free returns service. This must match the details that you gave to the retailer when you purchased your items. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. For more accurate information, wed suggest getting in touch with your local customs office so youre not surprised if there are any unexpected delivery charges at your end. Please note we do not cover the cost of these returns. Please return items in their original packaging. You`ll then receive a full refund as per the policy above. Returns & Refunds Promotions & Student Discount Product & Stock Technical ORDERS I WANT TO CANCEL/CHANGE MY ORDER WHERE IS MY ORDER? [CDATA[ All about that new? Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to PrettyLittleThing. Please return using a standard trackable service. How much does it cost to return pretty little thing? . This payment can be made with either a credit card or PayPal. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? WHAT DO I DO IF MY PRODUCT IS FAULTY? Sorry you have received a faulty item! If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information on your Post Office receipt and we will check this out for you. 21 . 5 working days. https://euprettylittlething.intelligentreturns.net/main/landing. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Boxes. For PayPal, credit and debit card payment, the refund will always be paid using the same payment means you used to pay for your purchase. Your refund should be processed within 14 working days of you dropping your parcel off. HOW MUCH DOES IT COST TO RETURN AN ITEM? You can return your item to us and place a new order to receive the item of your choice. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). HOW DO I RETURN AN ITEM FROM AUSTRALIA OR NEW ZEALAND? Please enter your tracking number or order number HOW CAN I TRACK THE STATUS OF MY RETURN? . The RMA number is on the return authorization slip below the return label. The cookie is used to store the user consent for the cookies in the category "Analytics". Defective items can be returned after 14 days of a defect being discovered but in any case no longer than 28 days of purchase and will be refunded in accordance with this policy subject to provision of evidence of the defect immediately upon discovery, such as images, and compliance with the instructions for use. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada. The brands main headquarters are in Manchester, with offices in London, Paris and Los Angeles. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find you can findhere. As soon as your return has been received by our warehouse team you will receive an email notification. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, PO Box 553, Burnley, BB11 9GD. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. The cookie is used to store the user consent for the cookies in the category "Performance". We got you girl. . Returns must be made at your own cost. 3-5 . As soon as we have processed your refund, you will receive an email notification. You`ll then receive a full refund as per the policy above. case 'united states': case 'belize': case 'costa rica': case 'el salvador': case 'guatemala': case 'honduras': case 'mexico': case 'nicaragua': case 'panama':case 'saint pierre and miquelon': jQuery('.s-us').show(); break; You can return your item to us and place a new order to receive the item of your choice. You will receive an email confirmation for tracking and proof of return! Keep your certificate of postage safe as you will need this as your proof of return. We got you covered. HOW CAN I TRACK THE STATUS OF MY RETURN? 4. Underwear and swimwear can only be returns if the hygiene seal has not been removed. If you have not been refunded after 14 days of returning the items, please. Jewelry and hair accessories can not be returned. There are a couple of other ways to cancel your contract with us. As soon as we have processed your refund, you will receive an email notification. Shop the latest women's fashion at PrettyLittleThing. HOW LONG DO I HAVE TO RETURN AN ITEM? Beauty products and accessories cannot be returned. case 'afghanistan':case 'algeria': case 'angola': case 'anguilla': case 'antigua and barbuda': case 'argentina': case 'aruba': case 'bahamas': case 'bahrain': case 'bangladesh': case 'barbados': case 'belarus': case 'benin': case 'bermuda': case 'bhutan': case 'bolivia': case 'bonaire': case 'botswana': case 'bouvet island': case 'brazil': case 'brunei': case 'cambodia': case 'cape verde': case 'cayman islands': case 'central african republic': case 'chile': case 'china': case 'christmas island': case 'cocos (keeling) islands': case 'colombia': case 'congo': case 'cook islands': case 'cuba': case 'curacao': case 'dominica': case 'dominican republic': case 'ecuador': case 'egypt': case 'eritrea': case 'ethiopia': case 'falkland islands': case 'fiji': case 'gambia': case 'ghana': case 'grenada': case 'guam (usa)': case 'guinea bissau': case 'guyana': case 'hong kong': case 'india': case 'indonesia': case 'iran': case 'iraq': case 'israel': jQuery('.s-na').show(); break; This website uses cookies to improve your experience while you navigate through the website. WHAT IS YOUR RETURNS POLICY? If this is the case then we can reasonably decline your refund. You must have JavaScript enabled in your browser to utilize the functionality of this website. Remember to include a copy of your shipping note. Youll receive your refund in up to 14 days! Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Analytical cookies are used to understand how visitors interact with the website. Once you have placed an order you will shortly receive a confirmation email. Track your return. Unfortunately, we are currently unable to process exchanges. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Shipping. // Goose Egg On Back Of Head In Child, Bally Pets For Sale Near Hamburg, Top 10 Largest Mutual Fund Companies, Ap Ssc Results 2022 Eenadu Supplementary, Grants For Montessori Schools Near Berlin, Uefa Nations League Today Predictions,