Our warranty covers only material and production defects. Will I need to pay for this? Please note any shipping costs to the repair center will be your responsibility. When choosing a home pick-up, a case will be created, and you will receive an UPS shipping label in your mailbox. Wheels, locks and handles are easy to replace on most of our products. *Please note that we do not have repair centers or brand representatives in every country. I have bought my suitcase in another country/continent. Is this warranty applicable here in Europe? We can also destroy and recycle your product, but you have to indicate this when requesting your pick-up. Limited warranty means that the warranty is only valid for material and production defects which occur during the warranty period. Accessibility, York University, Team S1-G28, Woodhouse Winter 2021. Price and other details may vary based on product size and color. i&bVhw-6"4oXm|o0uCL!~Yu 0fJtc3'oedemF]M)inzV~_Z2at21n{ox|Ta(`VXLO+SCgL7-M+oc+D0ai;=Vt?eC'KtB4Y2 Forum members and moderators are responsible for their own posts. Use this guide to replace a damaged Samsonite luggage wheel. We have an extended network of service centers all over the world. Parts will be billed at a reasonable cost. | {-}Y67t!mzsMm}c3; - You may initialize the search conditions or start with a new keyword. Show the items that can be shipped to all countries/regions. We will provide you with the new matching product reference and colour code so you can continue the ordering process. Does not mention 6"x1/2" wheel replacement. This luggage set also hasits own zippered organizational pockets and a combination lock tosecure all of your valuables. For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact us page: Please note: Numbers on your label may differ in order from the below table: A number of our International and U.S. dealers have in-store repair facilities. Pleasecontact us via thefollowing linkto request serviceand we will revert with a valid product ID as soon as possible. Are thespare parts I order always delivered with fixation parts ? If you bought your suitcase at an Outlet store, you will have to return to that same Outlet store, or another company store. r(=mXe4O7%Ks
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d4~0wu,touM,sX8I;IjRr2iM9?Q{Zv[?w/m With over 5,000 positive reviews, this carry-on will make you feel like you haven't packed anything. You can to get something simple like the American Tourister Moonlight Hardside because ofits stylish design. Terms If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. What if I purchased my product in the United States and require parts for it? US products do not usually come with a warranty card. If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. Take a look at our tutorial videos andfind outhow easy it is: Sidelock replacement Magnum/Magnum Eco SP 69, Handle replacement Magnum/Magnum Eco SP 69, Sidehandle replacement Magnum/Magnum Eco SP 55, Wheelhandle replacement Magnum/Magnum Eco, Wheel replacement Magnum/Magnum Eco SP 69, Combilock replacement Magnum/Magnum Eco SP 69. Insert the new wheel onto the luggage, making sure that the tubes on the wheel base align with the holes in the luggage. Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) is a European Union regulation dating from 18 December 2006. Why are there no available spare parts for my new product? My product will be picked-up at home. Reply. Luggage locks approved by the TSA have a universal master key that will open the locks. Step 1 will help you ensure that a replacement is needed and prepare for the replacement. Only the TSA have a copy of this master key. Check this video to visualise how to order the right wheel: No (more) parts are availabe for mycase but it is still under warranty, now what? See also our, Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. If there are no more spare parts for your product, and the problem is caused by a material- or production defect, you will beoffered a replacement or a voucherfor your product. Every TSA approved lock has an identifying mark. Only the TSA have a copy of this master key. Your product will be inspected on arrival at our repair center. With over 55,000 reviews, you'll sleep like a baby with this eye mask. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Please add this e-mail to the parcel. What if my product cannot be repaired but is still under warranty? When paying for the repair, you agree with the cost estimate and the product will be repaired. When paying for the repair, you agree with the cost estimate and the product will be repaired. In that case your suitcase will be returned free of charge. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number OR You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair center for you at a a small fee: To move forward with this process, please CLICK HERE to create your repair request. This video is unavailable because we were unable to load a message from our sponsors. TSA agents at US Airports are the only people who have access to these keys. This carry-on features a safe lock that all of your belongings will arrive safely to your destination. If you have any questions on this subject, please contactreach@samsonite.com. This fan favorite luggage set comes in 17 colors and you can transport all of your travel essentials effortlessly and stylishly in these suitcases. Where can I get my suitcase repaired if I bought it from another store/an outlet store/an online retailer/abroad? In this mail you will find a link to a payment page. If you find your luggage to be damaged after a flight, you should claim the damage with the airline upon arrival. Consequently, any damage caused by water, will not be covered by our warranty. - Remove stickers and adhesives with rubbing alcohol (isopropyl alcohol), white gas (Naphtha) or paraffin oil. If you bought your suitcase online/abroad/at a store different from the store where you return it back for repair, our local servicepoints should be able to assist you further. If spare parts are available, you will have the option to order spare parts or to arrange a home pick-up. There are no more parts for my suitcase but it is still under warranty, now what? The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. Please complete our Contact us page with details of your request. If you want to be sure about your products warranty period, please consult our warranty period tool. 3 You can arrange a home pick-up of your product. If you dont agree, you choose the option I dont agree in this e-mail. Your product will be returned free of charge. Please check your rights via this link. How can I be sure I order the right wheels for my case? Pleasecontact us via the. - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. There are no available items for shipping to the selected country/region. - Kindly adjust the search condition, or return to the previous search results. 2022 iFixit Licensed under Creative Commons Privacy This step can help you make sure that it needs to be replaced. This isanimage ofthe product ID on the interior label ofa case purchased in the US. Now is the time to shopthe best luggage deals. We have an extended network of service centers all over the world. Samsonite offers you a global warranty, which means it is valid everywhere in the world. Yes it is. Thereare still plenty of luggage discounts available, including up to 40% off Samsonite luggage. What is the best way toclean my product? A damaged wheel may stick, causing the suitcase to veer off course, or preventing the suitcase from moving. You can equally file a claim with the carrier in the interest of receiving proper compensation for your damaged item. - Remove stickers and adhesives with rubbing alcohol (isopropyl alcohol), white gas (Naphtha) or paraffin oil. Luggage locks approved by the TSA have a universal master key that will open the locks. Your Samsonite product is water-repellent but not waterproof. My product will be picked up at home. 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Put the clip back to its original position inside the case. Unless u can prove its manufacturing defect. While traveling, these headphones will cancel any noise that come up in the background. Too limited in the range covered. If you dont agree, you choose I dont agree in this e-mail. Therefore, Qoo10 is not responsible for marketplace (open market) products, transaction information, and transactions. For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Questions about Warranty and Repairs" from the drop down. Spare parts will only be billed if your product is no longer under warranty. Limited warranty means that the warranty is only valid for material and production defects which occur during the warranty period. Whether you have planned a weekend trip or taking the perfect summer vacation of your dreams, now is the time to upgrade your luggage or get new travel essentials for your next getaway. With the help of our tutorials (FAQ-Spareparts), you can easily do the repair yourself. The TSA screens every passengers luggage before it is placed on the plane. This also means it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Yes, when fixation parts are needed, we will deliver them with your order. - Immediately rinse thoroughly with lukewarm clean water. In this mail you will find a link to a payment page. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to fill out a repair request. Yes it is. This will be communicated to you by the Authorized Repair Center via email. 2 You can order the spare parts online. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. On the back side, the right and left wheel of the bottom shell. For a better experience, please enable JavaScript in your browser before proceeding. 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Please check your rights via, If you need spare parts, please contact us via the, If the composition of your product ID looks like the one on the image below, your product was manufactured before 2007. At their discretion, from time to time, they choose to open a passengers luggage for closer inspection. We recommend that you write the case number on the parcel as well. I used to send one of my samsonite luggages there for repair. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Please make sure to always open your zipper until the end. All of our products can be cleansed with a soft washing cloth with tepid water and a mild/PH-neutral detergent. Tighten the screws that hold the clip back in place. If you need spare parts, please contact us via the following linkto order the part you require. A replacement wheel will help you fix the problem. Sometimes wheels don't work because they're caked with dirt or debris. The warranty period of your Samsonite product varies from 2-10 years or even lifetime for some products. Please note: Repair services and parts offered by our dealers are independent of Samsonite and are priced at the sole discretion of the dealer. Don't really think that the cost of labor is not high - any idea how much the repair folks are paid? To help you sort through all the savings, we've found the bestSamsonite suitcases and Samsonite Winfield luggage deals to shop before it's too late. Which documents do I need to keep to appeal for warranty? TSA agents at US Airports are the only people who have access to these keys. 1 You can contact the seller of your product OR. If the damage to your product is due to a material or production default within the warranty period and a repair is no longer possible, we will offer you another warranty service. Please note that we may not have service centers or brand representatives in some remote countries. This will be communicated to you by the Authorized Repair Center via email. ROBERT HAGGERTY - Your TSA lock does not come with a key. What documents should I include? Be sure NOT to include any credit card information via this page. FPY`7G0{4BS-=O *Please take into account that spare parts may not be available for ALL collections. If not, you will receive a cost estimate via e-mail. Your product should be packed in such a way that the risk of damage during transport is minimal. On the front side, you have the right and left wheel of the top shell. When this occurs, if the luggage is fitted with any lock other than those approved by the TSA, they will destroy whatever lock is fitted to gain access. You may do so at the service counter in the baggage claim area. This set comes with spinner wheel luggage and a tote bag. Thiscarry-on set is perfect if you only want to bring two carry-ons for a solo vacation. Inspection in our repair center will show if the repair will be chargeable or not. Allour TSA locks feature this red TSA logo. Copyright 2022 Samsonite IP Holdings S.AR.L. If the damage to your product is due to a material or production default within the warranty period, you will not incur any charges. Pull out the clip securing the wheel to the case. Luggage equipped with TSA locksis required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities without damage. This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Are wheels sort of universal? & 2022 CBS Studios Inc. and CBS Interactive Inc., Paramount companies. (Example below). If the repair is chargeable, you will receive a cost estimate. not many luggage repair shop in sg, and they do quote exorbitant price becos of that Yeah, it's ridiculous to charge $50-60 for something that probably costs a few dollars. How is the cost estimate of my repair determined? Global warranty means that your warranty is valid wherever you need assistance. This Samsonite Winfieldluggage set comes witha 20" carry on, along with 24" and 28" spinners. Samsonite is one of the best reviewedluggage brands on Amazon and we've found deals on two-piece sets, carry-ons, and expandable suitcases. Jun 17, 2022 You are using an out of date browser. that shows it may be opened by the master key. For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Each product has been independently selected by our editorial team. If it concerns a chargeable repair, you will receive an e-mail with a cost estimate. With a capacity of 21 inches, this highly functional and expandable carry-on bag is perfect for packing all of your clothes for several vacation outfits. Even if you're not traveling anytime soon, these deals also make great gifts, you can choosefrom aweekender bag tototes. See our videos for more info on specific cleaning instructions per material: TSA stands for Transport Security Administration. Promotions are subject to availability and retailer terms. - Rinse thoroughly with lukewarm clean water. Can smaller wheels be replaced with bigger wheels? For further info, please consult our warranty text. Our products are measured including handles, wheels, bottom glides, side pockets and other external parts. Charge electronics on the go with this carry-on that fits under most airline seats. end up (due to laziness) went to Mirrcoand charged $80 for 4 wheel replacement.. This set can prevent future scratches and has durable, lighter, and impact-resistant hardshell material. Your product will be sent to our repair center for inspection. Spare parts are not acquired for every single line we have manufactured. a *,X&>en|aUfj=^=j{hwJ4}1B(_tbV?E>ni cn'VE+an|#vOn\6T`uyfF|j]XRk8%+. You will need to create an account on the supportandgo website. Remove the screws securing the wheel clip inside the case. I have bought my suitcase in another country/continent. Charges are not cheap as shared by some bros here. - Thoroughly pre-rinse with warm water to loosen and wash away surface material, grit and grime. What if I purchased my product in the United States or Asiaand require parts for it? If youdo not want to wait until Black Friday to score the best luggage deals, with savings like these,they're a no brainer. Moderators are not employees or representatives of HWZ. There's a wide range of deals on everything from luggage sets to duffel bags and headphones to sleep masks for those who like to travel in style. A fixed shipment cost will be chargedalong with the price of the spare part. For many of us, it's been a long time since our last vacation. What to do if my suitcase was damaged whilst in the hands of another carrier (bus company, train,)? Select the right replacement by measuring the diameter and width of the wheel. ]^L See also our lock instructions. A team member will contact you by phone to obtain this information securely if necessary within 2 business days.