Should the consumer have additional questions, they are welcome to contact us via the Help Center. This package has since, not been scanned in by ***. After review, we understand that this consumer's complaint is still currently being addressed by the Mercari Help Center. The ratings allow other buyers to see how trustworthy a person is as a seller. Things like Smart Pricing is unique amongst its peers and allows you to have the price of an item vary based on its demand, making the selling process even easier and increase the chances of it selling. Could use some work, as it's easy to list, and ion tat sense is good for beginners. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Again, the buying side of Mercari is dominated by pictures allowing users to get a good look at an item before laying down their hard-earned cash (of course, descriptions and titles are also present and incredibly useful). At that time, I was only in high school and Mercari was a side hustle that I utilized to make extra money and sell various items. Another seller retaliated on me because I rated the transaction a 4. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. Never using this garbage site again! They also told me to get a hold of them right away when I receive the card back which I did and have proof on a screenshot. they suspended my account and don't want to transfer my funds ? Rug was stained and filthy beyond repair (hired professional rug cleaner nothing they could do). Its Instant Pay feature will help it attract sellers who want to make quick cash. Please can you make them remove my account and all information related to me? Opened a return and had to submit a min of 6 photos. Football cards are not on that list. which I will enclose. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Security is also great with Mercari and the enforced non-contact sales process makes each sale feel relatively risk free. 11. I fear identity theft in one seller that received all my info, I paid and then she immediately cancelled. I tested two- the rest stuck to a magnet like no tomorrow. Once youve set up an account with Mercari, you may be asked to verify your identity. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Any issues with purchases have been resolved promptly by, I want to place a "buyer beware" on this seller and report there is NO tele, Users are Vindictive, and Mercari doesn't care. I have attempted to find a way to remove my account from their site with no avail. (The consumer indicated he/she DID NOT accept the response from the business.) I had bought a Pandora Ring through Mercari. Who knew what happened at the last step or complaint knew what was going on or contacted me again. I bought a pair of sunglasses that was delivered to my mail box while The company contacted me today and said they will refund me the money now!!!! Any rules I violated back then, will never again be violated by the person I am today. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. endstream
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<. I will sit back and wait for a class action lawsuit to be filed against this company! How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Stay away from this site or you could lose everything you paid. (IC3). The worst. It follows the trend of other services like eBay and Etsy and arrives in an already packed marketplace. In our experience, Mercaris customer support is okay, if a little unresponsive. For any additional details or follow-up, we advise the consumer to reach out to the Help Center again for any assistance needed. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). The money can be spent on your own Mercari purchases (and the app will try hard to get you to do this) or can be saved up and transferred to your bank account via instant pay or direct deposit methods. Signed, Mercari Customer Experience, Ordered item from seller on mercari and when I went to the post office to pick up the item they said I owed 45.00 for shipping . As the tracking for this order confirms delivery to the address provided by the consumer at time of purchase, payment was released to the seller and the transaction was completed. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. Mercari competes with a low selling fee and easy listing process (it says most items can be listed in about three minutes). Tip for consumers:Make sure that you dont order anything that may be breakable. In regards to the consumer's purchase, the transaction was completed on 7/3/2022 after a rating was submitted from the consumer. For more information regarding Mercari's Return Policy, please review the Help Center article in the link below: *********************************************************** For any additional details or follow-up, we advise the consumer to reach out to the Help Center again. Total insanity. Wanted to leave review but too late, Mercari went in on day 4 and gave seller high rating. Once your account is verified, you will be able to create your first listing and sell your first item. Since Mercari's Shipping Protection is not eligible for this transaction, Mercari is unable to reimburse the consumer for the lost package. If there are fees, I will pay them. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. i'm so pissed i have emailed them so many times!! 8.d5PO'4#MjEyk@D m
I have that email. Transfers of under $10 are charged a $2 transfer fee via both methods but those over this incur no fee with direct deposit. Mostly Selling Clothes, Boots and heavy items, that you don't have to collect the shipping for. Create your website with Loopia Sitebuilder. I do think that there needs to be better customer service, especially for sellers. 3 days later i ended up in the hospital for a very longtime. The item got lost in transit and Mercari is refusing to cover me under their sellers shipping protection lying that my weight was incorrect. I questioned the authenticity of DY bracelet when I first received it. As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. again i am requesting to withdraw my remaining balance ***$ approximately. I did my part as a seller by dropping off the package to an authorized *** drop-off location and have my proof. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. I like that they only give people 3 days to report any issues before the payment goes through. Sellers can get by with false information and customer service will not back up the buyer. Seller claimed she would send it. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. I relisted the card and within 25 minutes he repurchased the card using a different address. They also have shipping charges that KEEP going higher and higher. Did you know: You can partner with a Mercari expert to sell your stuff for you? Money wasted including shipping. Save your time and money. I recieved the card back and it was destroyed. Well guide you through the process. This is pure **. I sold a card that I pulled out of a pack myself. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Our entire Terms of Service can be found in the link below: **************************** For any additional details or follow-up, we advise the consumer to email the Help Center for any assistance needed at contact ************* Signed, Mercari Customer Experience. Look at their shoddy performance reviews from thousands of customers just like myself! If you receive no product or damaged YOU CANNOT Leave a review. Signed, Mercari Customer Experience. But mercari customer support still wants me to jump through return policy hoops. 74 0 obj
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(The consumer indicated he/she DID NOT accept the response from the business.) ******* maintains that it was "Manifested" or picked up by *** on 7/5/2022. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. How, long does it take to sell a item on mercari? Buyers can use the search features of Mercari as well as the category sections to find it. I accepted the response from the business by accident. Signed, Mercari Customer Experience. Certainly seems like a scam. FTC will get your money! Tip for consumers:Dont use them! While Mercari faces similar security limitations to other online services, in my experience I found it to be a pain free and secure platform with many features in place to ensure buying and selling is relatively risk free. I sure hope a class action lawsuit is eventually brought against them! They showed no invoice from usps and blocked me from communicating with them. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. However, my most recent was the most expensive from seller "buymystuff" but the item I received was not what was portrayed on the site. Been selling and buying on mercari for 3 months. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. Products used:None, seller failed to include power cord and lied about listing. The IRS would like to know where all this money is also? Additionally, the buyer received a refund of the order on 7/12/2022 after they failed to receive their order. I said they were absolutely not delivered here what proof do you have? Mercari's beliefs that users will give fair and honest ratings is bull and nothing but a cop out. And, for this transaction I'll have to contest it with my credit card. Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Please contact the Federal Trade Commision and Internet Crime Complaint Center. It is a prism downtown. Here is the clincher. Frankly, we see our biggest opportunity in influencing U.S. consumer behavior versus taking share incrementally from established competitors.. The service itself allows users to sell the things they have that they no longer need, have outgrown, or never used in the first place. When attempting to contact Mercari there was no easy means by which to contact them for a refund or next steps. The acid test is an acceptable method to test if something is gold. I sent them multiple e-mails, pictures, (there is no number to call) and just reiterated their "policy", and left me with no recourse. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! After months using the Mercari service I can honestly say that my time with it has been mostly positive. I even offered tri return it to the company now itself! Tip for consumers:Dont waste your time or money, I am the victim of a bait & switch and Mercari customer service did nothing to resolve it. I then called *** and they tell me that Mercari can file a lost package investigation as the label was purchased by Mercari. I think she told me this new show would take awhile so I miss the return date anyway Mercari is just like oh well too bad you missed the date. I gave one seller a 5. Right now all you can do is hope other users are intelligent enough to decipher the facts and come to their own conclusion. 855-464-7482 website is mercari.com and email is contact@mercari.com I was sent a pair of shoes that literally fell apart the day after they arrived. As there is no way for us to appeal this decision, we are unable to reinstate this above referenced Mercari account. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. Our entire Terms of Service can be found in the link below: **************************** For any additional details or follow-up, we advise the consumer to email the Help Center for any assistance needed at *******************. I tried several different ways and was unsuccessful. The item showed "fee shipping" in blinking text. Rude, rude, rude. I got no clear explanation after providing receipts multiple times as requested. This is my money I have earned & it's very frustrating when I can't even get a response as to what is happening. I felt safe purchasing on Mercari thinking they support their customers. The package was scanned and receipt given to me by an authorized *** shipping partner (which I previously provided) which is ******* store **************************************************. In this case, the consumer's order was determined to be ineligible for Shipping Protection coverage as the shipping label was not scanned. ComplaintsComplaints for Mercari, IncOnline RetailerView Business profile. I made several purchases that went smoothly. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. BBB Business Profiles may not be reproduced for sales or promotional purposes. I refused the package and they sent it back to the sender the problem is it has not arrived and they're telling me at the car he said I have the package I did not except the package the seller tells me to go to Mercari and my car tells me that since I excepted the package I do not get my money back I do not have the package the post office said they returned it so I need some help with these people please and thank you, I would like them to return my money if it all possible, After review, we confirmed that the above mentioned order was confirmed delivered by the carrier on 7/1/2022. (The consumer indicated he/she DID NOT accept the response from the business.) If you are happy with item but unhappy with the price, then you can message the seller directly to bargain with them or ask for more information. I think this is an exception to their rule due to fraud. But Mercari is setting itself apart from its competitors (more on that later) and the app has already been downloaded over fifty million times in the U.S. alone with over 350,000 new item listings each and every day. In both cases, you will find a handy sign up. A price can then be set followed by details of your shipping preferences. Per Mercari's Shipping Protection policy, a package must be shipped within 3 days of purchase and be scanned by the carrier in order to be eligible for coverage. Signed, Mercari Customer Experience. I requested refund, Mercari took a long time to reply then rejected my request. I paid for an item , and was sent a totally different item as what was listed. The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. Beware of selling on Mercari-- they will steal from you then block you if you raise questions and want proof of their accounting. Signed, Mercari Customer Experience. My seller account was suspended years ago for various concerns regarding my activity on the selling platform. My advice: stay away. I called them. Once sellers are verified, they can instantly transfer up to $500 per month of their Mercari balance to a debit card for a $2 processing fee. DO NOT USE mercari please. What? Mercari is a reselling website for pre owned or new items. They will just blow your issue off! This is a horrible company to allow this. Rug arrived, was in the process of moving opened rug after 5 days. One item was received without damage. I should receive a refund immediately as this was no fault of mine . I have worked with my local post office and they admitted fault for loosing my package and sent me an email to send to the company I purchased from, to get a replacement or my money back, so I would like my money back and I sent them the email the post office sent me, If the consumer has documentation from the carrier showing the item was not actually delivered to their address, we urge the them to reach out through the Mercari help center for further review. Mercari is failing/has failed to even open an investigation case with *** which is what *** itself says MERCARI, not myself should do on behalf of the customer as I am not able or authorized to do. I understand why people sell things for too much, especially used. Mercari has refused to issue a refund . We use cookies for analytics, personalization, and ads. I want my money back- $130 spent on costume junk that isn't even worth $10. Step 4. Will never again use Mercari! Signed, Mercari Customer Experience, My account was limited for no just reason. (The consumer indicated he/she DID NOT accept the response from the business.) Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. To sell on Mercari, you will need to follow the following steps either online or using the app: To create an account with Mercari, you need to either head over to the Mercari website or fire up the app. The submission process takes 15 minutes and at the end says error try later. The others didn't even pass a magnet test. i am requesting my remaining balance as it is unlawful for them to hold it. Then theres the risk of bank details being stolen and identity fraud. Save your time and money and shop Amazon or anywhere but here. I will be first to sign up!! 101 0 obj
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I explained that card is different and valued for much more than the one he purchased 5. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. No refund. After reviewing the consumer's case, it appears they were given the correct information. All sales through Mercari are final unless they fall under their Buyer Protection Guarantee (which can be found here). Tip for consumers:DO NOT USE MERCARI!!! (The consumer indicated he/she DID NOT accept the response from the business.) Products used:None. Two buyers got my name and address reported they sent package and it was never sent! It has been years since I have reached out to Mercari mostly because I stopped selling online, and my seller account was suspended. Be aware of website's disregard for what you or the seller want. Customer service ignores me. If the tracking for the transaction ends up updating, we urge this consumer to reach out to our in-app Help Center or email support at ******************* for clarification and further assistance. You just need to rate your seller in order for payment to be released. Firstly, in the current climate (this review was written during the COVID-19 pandemic) Mercari offers an enticing prospect for both buyers and sellers, no contact transactions. Thanks! Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. While I was waiting to receive my card, Mercari agreed and said they had no doubt that the car was authentic. Since this is the case, we would not be able to approve the consumer's return request for this transaction. I don't think so. I sold almost $200 item and shipped it using their FedEx label. I would like my account reinstated so I can at least direct deposit the funds I have earned into my bank account. Mercari has sent a message to me stating so, and that this case was closed!! It said delivered on 06/30/22. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Mercari- a place where you can find just about anything you can think of. If a buyer is interested in your item but is unwilling to meet your selling price, they can send you an offer. One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. The card is not supposed to be shiny. %%EOF
I read Mercari's Terms on shipping protection and I did everything I am expected to do as the seller. This has been going round and round for days. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. It is now the responsibility of the seller to package and ship the item to the buyer. Showed me a receipt of the new ones purchased and told me they will take about 2 weeks to come in. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. Mercari.com is a reselling website and its motto is: we don't care about buyers or sellers, Poor Response to Question on Shipping Charge, THEY WILL NOT PROTECT BUYER FROM SELLER SCAM, Rip off Purchase, Poor Business Practices and poor customer service. I explained Mercari has a no return policy and asked him why 3. While other services promote contactless sales, they dont enforce it. When a return is approved by Mercari, the item in question must be returned to the seller in order for a refund to be issued back to the buyer. If you cannot provide the requested information or documentation, then your account may be suspended or closed and any transactions you have made may be frozen. Mercari, which has been downloaded about 45 million times in the United States and currently has 150,000 new listings every day, is typically used by people looking to declutter or make extra cash by offloading items they no longer need. I was away for a long weekend. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will I bought Balenciaga shoes for $676.00 and the seller sent empty box. They blamed the problem on the seller when Mercari is the one on charge of address labels! You will then have 24 hours to accept, decline, or counter the offer. Recommend not to use site, no accountability and false ratings on sellers. Worst service ever! 8. The platform also offers free direct deposit for transfers over $10, with a waiting time of up to five days, in-line with its competitors. Mercari refuses to refund me the money even though fraud was committed against me. I can appreciate how hard. Worst experience for a new customer ever! She sent me 2 different size shoes one a size 5.5 and one size 8. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. i did not ask to appeal my account. After thorough review of the consumer's inquiry, it looks like we have provided the correct information and resolution at this time. Again, I contacted them. Bradford Williams, Mercaris head of communications, told TechCrunch in an email that the new feature is a first for peer-to-peer selling apps. *****. Thank you, After review, we understand that this consumer's complaint has been resolved by the Mercari Help Center. Mercari procedures and policy regarding returns are that the item MUST be exactly as described. Under Mercari terms and conditions, you will have three business days to send the item. Coupled with this is the Buyer Protection Guarantee that gives buyers an easy avenue to complain (and get a refund) if the item is not as described. Do you actually receive the items or is it a scam. I'm not using them again. They denied the return. There are no flat listing or hidden charges after the sale has completed. No recourse at all. I know what the perfume is supposed to smell like. Do not fall victim to these scams. I speculate that you will realize that any mark against my account was a completely fixable mistake, and the mistakes I made as a high schooler are now lessons to me. BBB is here to help. I do not think this is right. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. It was soaked in Cat Urine and gouged on both sides 10. I decided to wear the bracelet and it was black. BBB Business Profiles generally cover a three-year reporting period. Tip for consumers:BUYERS BEWARE! Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. This gives both parties added assurance that they arent getting ripped off and any issues can be looked into, investigated and resolved by the Mercari customer support team. Learn on the go with our new app. Have u addressed any problems listed? As there is no way for us to appeal this decision, we are unable to reinstate this above referenced Mercari account. It was gross. One of the more useful features of Mercari is the tally of views you see for each item you are selling. She claims she would send me the right size. It is terrible. She said oh she had no idea. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/, Hi Richard, I believe that there were some requests opened by buyers, and some late shipments that occurred and ultimately led to the permanent suspension of my Mercari seller account. They are not faking those cards when they are fake. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. First time using this site (since Google relentlessly pushes it for some reason). There are hundreds of different places, websites, and apps where you can sell your unwanted items online. I even sent them the print screen from FedEx website with the weight that proves I put the correct number in the shipment. I still have not gotten an explanation with them at all. Make sure to pay with credit cards that will protect you or just do not use this platform for any purchases. At that time, I had many school activities and commitments to maintain, and keeping my Mercari seller account in good health was not at the forefront of my mind, which is likely the same for any other normal kid who uses the platform. MERCARI IS ACTIVELY OARTICIPATING IN FRAUD. I do not agree with this. She claimed to feel bad. Since this is the case, we would not be able to approve the consumer's return request for this transaction. Why the Bengals Will Not Make The Playoffs! Tip for consumers:Never buy fragrance from them. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. Before we dissect the good (and bad) of Mercari, lets have a look at what Mercari actually is, how it works, and how the buying and selling experience fares against its competitors. Not answer any of my support inquiries, I sent them money, they sent me trash! Some items sell in minutes, some take a bit longer. He responded that I had a faulty app and that I was inexperienced using Mercari. Once a transaction has been completed, Mercari is unable to issue a return or offer a refund for a transaction as the funds are no longer in Mercari's possession.