8/10 for buffet , steakhouse and the jambalaya .. 5/10 for rooms. The Iberostar Rose Hall Beach is a grand hotel, with extremely friendly staff - however is now getting to a point now where "wear & tear" (age) is showing. This service may contain translations powered by Google. We had a problem with our air conditioning. We had contacted the resort and our credit card company multiple times to see what the issue was. Our best pick yet for an all inclusive holiday. We have more than 70 million property reviews, all from real, verified guests. The food and service were excellent. You can sort and/or filter them by time of year, review score, and more. In other words, I wanted the dining room, main bar in a circle. Other than the Japanese A'la carte, the other two had 'cool food' - not very hot at the appetizer buffets. Thanks! Could not watch any Playoff games. Can't wait to return next year. The towels were a bit crispy. Had lunch everyday at the beach buffet and it was always delicious. language, whether its just a rating or contains comments as well, etc.). Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Can't say I blame them. The best Curry's at the hotel. I hope others stay away from this resort for large groups and weddings as this is the type of service you will receive. View. To edit a review youve already submitted, contact our Customer Service team. Copyright 19962022 All rights reserved. if the writer is claiming to be someone else). Staff is very helpful & friendly. The beach at 7 mile Beach was stunning and the beach at the hotel was nice but not as clear and no where as Beautiful at 7 mile Beach. it was beachfront and our concierge was fantastic, Jodi. The variety of the food. Daytime and nighttime entertainment did not disappoint. Rooms are great. We liked the location. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Also, after dinner if the bar doesnt have food there is nothing to eat after 10pm or whenever you finish dinner. Would recommend. I only worry because there was no fried dumpling, ackee or fried chickens. Contributions should be travel related. All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. Overall. The only way to leave a review is to first make a booking. Food was delicious and service was awesome. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. They serve better food on the buffet line. Would highly recommend! Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Fantastic! After the payment was processed through our credit card, nothing was posted weeks after. Beach furniture could do with a little care - not very clean. After their trip, guests tell us about their stay. We loved every minute of our stay from start to finish. Great food, entertainment,quality of towels, products etc. My room in the 12 series, there was an elevator, that went down to the pool & a small walk across the pool,to the main dining room, a la carte restaurants, pool bar, etc. The options was amazing. Overall, the hotel was nice. Food was excellent, staff couldn't have been better - always accommodating and ready to assist. We like the different activities that the resort had daily. The entertainment team made up of Chocolate, Macaroni, Lettuce, Sparkles,French Fries, Angel they were awesome. It is strictly prohibited. Food was excellent, Steak house, best we had in a long time, beach party was great. Beach was amazing, staff on the beach were tentive and friendly. I stayed during the week, didnt like the limitations to the menu, The staff was exceptional, and the rooms were clean. It wasn't what we expected. It was overall a great stay, I enjoyed my birthday at the property, I do recommend. It was absoutley amazing week. Sound system in entertainment lounge was far too loud and made it difficult to understand what was being said. Lack of help or care from guest services, meal times (lunch starts at 1pm, dinner 6:30), The lack of staff stopping smokers from puffing in busy or common areas, lack of entertainment, small size of the resort, On a personal note, our room A/C was broken. My wife and I were so surprised by the resort, it staff, and the overall experience. beyond expectations, clean, staff very polite. The most helpful contributions are detailed and help others make better decisions. I didn't like the fact i could not take food to my room. Lacking lots of different food, game and programs. This will not be the only site I will be leaving our review on. Love all their fish options. We loved this resort. Definitely would recommend this hotel to my friends. We had a great time, but there were a few irks. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. Entertainment Staff were very motivating and fun. I would definitely come back again. This resort is just the right size. had to request the same as the other and finally got it. The ocean view room had a great view and beds were very comfortable. Your engaging staff who seem genuinely interested in talking with guests to insure guests are happy. Checking-in took forever! Would definitely recommend for just adults or family! thank you! It was a really great experience. They weren't all open each day only 1 every few days. Buffer was a bit small. That's how we know our reviews come from real guests who have stayed at the property. Your contribution should be yours. All content should be genuine and unique to the guest. Customer service could follow up a bit more on customers request. Stayed here seven years ago, same group of 10 people. Guests submit their subscores and their overall scores independently theres no direct link between them. We approached a second member of staff who was equally rude. There wasn't a big selection of resturants or activities for adults or kids. The hard sell of breakfast meeting from the Concierge staff. The entire staff was amazing but he really stood out. Music. This will be for our 25 wedding anniversary and our first family vacation. Error: Everything. Came to relax, some of the staff werent happy to be there. Starting to show it age. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. Hotel grounds well kept , good food in all a la carte and buffet. Very impressed with this hotel , food was good , room clean with nice view , friendly staff and always there to help you . Now the entertainment thats where this made our week. Our room was on the third floor, same level as lobby. Booking.com. Absolutely loved all the jerk options. After no response from anyone at the resort (front desk, accounting department, wedding department), we followed up with the credit card company again who advised the charge is still authorized to be put through and they weren't sure what the hold up was, but they had 180 days to process it. Everything very clean. Mini fridge restocked every day with pop, water, & beer. Staff very couteous. Will happily return again, Grand hotel, excellent food, wonderful staff and beach service is always appreciated.New prestige package is good, Entertainment is inside and a la carte restaurants not as good as buffet. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. People. Great staff and service. Our thermostat did not control the temperature/humidity very well but was replaced by staff after we spoke with the front desk. The room was excellent and the amenities good. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Beach. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. There is always something to do. Ideally, we'd publish every review we get, positive and negative. After the first day I was already online looking for our entire family to book for next year. They're also applicable regardless of the comment's tone. Entertainment was excellent. When I checked in as I travel alone. This was a small resort which suited us just perfectly. However, I do not think it to be a 5-star resort. mmm, nothing comes to mind really, it was a really great hotel, definitely worth the money. I didn't like the layout at the theathre, it would have been better if they had tables and chairs instead of rows or chairs like in a school. The staff all around the property was very helpful and very friendly. Delicious. The property was nice; the pool and beach was beautiful. The japanese restaurant was great. Overall good experience. Buffet had good food selection, activities staff (all the ladies) were amazing. Some changes must be done on this front. the staff were great, beach was lovely, buffet was excellent. I dont know if thats normal but it was nasty. The Resort is beautiful and the people are very freindley. Room was always well maintained. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. I love the buffet style. Sports Bar was terrible, the worst of any resort we stayed at. When i have the funds again i will definitely revisit the hotel. Choose your currency. Overall , we give this resort a 4/10 . Your current currency is Danish Krone, Choose your language. If we find any, we delete them and, if necessary, take action against whoever is responsible. Anthony, the Bartender was amazing! From the time we checked in until we checked out we loved every single minute there. Fourth time here. 1561630,1568250,1553180,1560740,1568250|8, Personal or sensitive info (e.g. On my arrival, room wasnt ready after checking in on time, thirty minutes after still wasnt ready, customer service was helpful in providing another room,didnt like the fact a iron wasnt available in the room and customer service explained one could be provided but not available in room, which we had to wait for, didnt like the fact there was demolishing going on. Felt lower class in the last hotel of the three. We've sent you an email so you can confirm your subscription. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. But we didn't. In general it was a calm ambience in the hotel which was great given it was a trip to relax. Sign up and we'll send the best deals to you. Also apart from the Teppenyaki restaurant, the a-la-cartes were horrible. The third member of staff gave a much improved service and we were finally checked in. Down side of this resort is there is no entertainment in the lobby before or after dinner; and no music playing. Perfect service, nice people, very clean. These are committed and hard working people and deserve the utmost respect for the wages they make. I would love if their was a open pastry bar for sweets and cookies as well. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Food and service was excellent. By the end of our stay, we realized that it's best for adults only. Some minor inconveniences wouldn't stop us from staying again. Very well run with friendly attentive staff. One person on the graveyard shift to check in a bus of 30 people. The lighting wasn't very good in the bathroom. Each review score is between 1 and 10. . The beach vendors could be annoying. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Very nice hotel! This ruined our memories of our wedding and your resort chain! Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. Food was even better this time. We were however disappointed with our room and after being switched things still were not great. We enjoyed this vacation. It was freezing no matter what temperature we set it at. We give it 4/10. The bed was comfortable. Everything! Respect the privacy of others. This is our 2nd time at this resort and we will return for a 3rd trip. The lazy river wasn't working properly, the food that came to the room via room service was not good the few times we ordered it, the front desk staff were difficult and unfriendly, and a staff member tried to rope my family into attending a time-share seminar when all we wanted to do was relax. Lastly, I think it would be more helpful if we got a paper or something with all the important information like lunch and dinner times, activities locations, etc. the lobby bar staff and evening entertainment there were fantastic as well. I was kind of disappointed when I seen our room. We had brought upwards of 60 people to your resort and you better believe we will all be spreading this word about the despicable customer service we have received. Staying at Iberostar Rose Hall Beach was fantastic. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. workers have great customer service keep up the good work. Food at the main buffet was great! The staff was AMAZING, super friendly, and helpful. high pressure sales tactics to sell vacation club memberships. Was not impressed. Value for money but needs some improvements. Very friendly staff, everyone is genuinely very friendly. The staff were AWESOME and very friendly. Going 5 months without any communication whatsoever to posting a gross transaction on our account with no notice is unacceptable. The drinks weren't the best. We thought that we would get a better room for hosting our wedding there. Rooms were poorly maintained, required several upgrades. Room. Generally it was a good experience. The resort is beautiful, food is so delicious and was everywhere anytime of day. Location, staff, buildings, grounds, meals and security are all 5 Star. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Beach is clean
the food at the buffet was better than any other place we have stayed. The staff and the food was amazing 5 DAYS was too short :). These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. We all paid for the same package, 3 couples got Ocean Front Rooms and the other 2 Ocean view only and was so so. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Your current language is English (US), it was worth the money and we enjoyed our stay, Good but not as good as it looks online for the money paid. Food, Staff, Beach, Cleanliness. The best part was the approachability of the staff, and the welcomeness we felt the entirety of our stay. distance from the airport is a plus. Staff was polite and helpful. And the water in the shower came out yellow every time we turned it on .. The entertainment staff by the beach and pool were amazing and spoke to everyone of all ages. This truly is our home away from home. They are all so kind and understandable. Taxi charges to airport are high. Many others was complaining about the same thing, which other hotels give such an option. From the moment we board the bus to the time we leave our experience each time has been wonderful. Couldn't ask for anything better. Found there to be great variety at the buffet restaurants and the al carte. There were lots of activities for the kids/family during the day/early evening and lots of fun stuff for the adults during the day and after the kids go to bed. Over all still very nice. No complaints ! We are a family of 5 and just returned from the Resort. Food was excellent, lots of variety, drinks great, staff friendly and helpful. Rooms need renovations, musty smelling and noticed mold on mattress on last day. Everything seemed clean and tidy. It is a small resort so very easy to get around. The hotel itself was gorgeous, and the restaurants were phenomenal. Being pushed to attend a sales pitch as soon as we got there off a long flight. Fast forward to today (December 20, 2018), low and behold the charge is finally posted for $9600 5 days before Christmas; 161 days into the 180 day threshold. Definitely coming back. Overall impression about Beach resort is very good! Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. Here's why: Close to the airport, Good drinks, close to the beach, for $175USD you can dine alone for a night. The hotel looks better on the pixtures and I thought the hotel had a lazy river, unfortunately it doesnt, it just looks like that on the pictures and you can't swim in it. It was such a great week would defintley return. Booking.com does not accept responsibility or liability for any reviews or responses. Shortages of beer during the daytime which seems to be an issue island-wide currently. resort was small and easy to get around. Please enter a valid email address. I love the style and options nonetheless. This was our 4 time at the Iberostar Complex in the last 5 years. Absolutely awful! Time share seminar, rude front desk staff, bad room service. We would not want to spend vacation time being pushed to buy a vacation club subscription. It was beyond amazing from sun up to sun down. Although peak Summer heat, the room was still warm with the air conditioning unit running at its optimum temperature set by the hotel.The room Fan was moving so s-l-o-w. Good variety of food but needs to improve tastiness. Easy to get around. The room keys should have been received little earlier. There wasn't a big selection of resturants . USB ports at the bedside would have been nice. Please dont include personal, political, ethical, or religious commentary. Nice, clean resort. Too loud at the pool and too much entertainment. Everything was clean from the room to the beach and poolside. Lucky if there were more than 5 people on any giving night in the Bar While we were there. We had pool view and ocean view, beautiful. I asked the receptionist to give me a room that was close to everything. The room and grounds were clean, the food selection was good and pretty tasty. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Our week's stay at the Resort was well worth it! The choices was good and the worker was nice. My kids especially loved Macaroni, and he knew my kids by name. The staff was fantastic and very helpful. Was very slow and frustrating at a late hour. Entertainment team, activities, food 5 stars. How is this acceptable service after your paying customer had attempted to contact your resort and company multiple times to resolve this issue, but never received any correspondence or communication? My son and I visited Iberostar Rose Hall beach , Dec. 10-17. Reception service initially was poor. The property was tooo bigtoo much walking & i am fit. The friendliness of the staff, The entertainment at nights could be longer, The facility was very clean To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Great People . Had a great time. All in all it was a very enjoyable trip and well worth the money. The rose hall beach resort was ok the people were really nice and the beach. Contributions should be appropriate for a global audience. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We had paid our deposit upfront for the resort and decorations and everything else was paid upon checkout. Beds were uncomfortable and pillows lumpy. The perfect opportunity to try foods from other cultures. made you feel awkward ordering food/drinks with them, clean, lots to explore, lots of activities, The beach space could be larger, the ocean view was partial in our room and the drinks quality was low. Had a great time. Beach chairs and pool chairs are easy to find. It was a nice size and clean but didnt look like the pictures online. The staff member walked off in the middle of us checking in. This resort is very nice,good food (always a large selection) and the workers were great. The food was really amazing. Staff throughout the resort were all very nice and tentive. The toiletries needed clearer instructions. We were recommended fantastic tours, we thoroughly enjoyed both that we went on. Sometimes the sound from the trivia activities was annoying, The food was very good, exceeded our expectations. Up side is the food was excellent, the beach is clean and the pool is nice. Can not say the same about la carte restaurants: just good. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The fact that all the restaurants weren't available for our stay. Would definetly recommend. the tour desk was convenient and helpful also. Reviews are most valuable when they are original and unbiased. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Went for a family vacation and had a great time. Musty smelling, temperature not well maintained and noticed mattress moldy and pool needed maintenance and to be heated. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. it was enjoyable and was seated comfortable. Weather. Our favorite beach waitress, Monique was here again this year and she did not disappoint. The people, the food, the entertainment and resort overall was amazing. My wife and I got married in July of 2018, and everything was beautiful until it came time to pay the resort. It wasnt what I was expecting. We are coming back to Iberostar Rose Hall Beach in 2017. The Italian restaurant wasn't good and there was no atmosphere. Very clean and well maintained resory. If you booked through us and want to leave a review, please sign in first. Lovely resort, staff, beach, loved having an oceanfront room it was so beautiful and relaxing. Great accommodations and location. The pictures do no show how nice it is. The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. So many fun entwrtain games/entertainment during the day and amazing shows at night. We traveled with a young child thinking that this was a family friendly hotel. If i wanted to romance my partner it would have to be in the open space. Additional sorting options might be available (by type of traveler, by score, etc). Also the bar was open almost 24/7, which was great. The Food was the best I have had in years (first trip to Jamaica). But beware of the pool police before 8:30 am, no saving chairs before this time; which is good so everyone has an equal opportunity to get their preferred chair! We had some very minor issues with bugs likely attracted by the sweet drinks we left out - lesson learned. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. pleasant and helpful. The free WiFi kept disconnecting continuously. (3 Iberostar Beach, 1 Iberostar Suites). Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. 1/ The grounds and surroundings are so well kept, creating a peaceful ambience.2/ Great bunch of helpful and pleasant Staff. Everyone was very friendly and welcoming. for only one night, wish i had stay a little longer but everything was all set. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership.