He said it was no problem -- we could just ask for an afternoon delivery time. After I looked at the receipt and realized it was wrong, I went back into the store to correct the mistake. Outstanding! Not pushy in any way at all. I came back to the next day to buy the bar stools and when I arrived I asked for Mike who was at lunch so I waited because I wanted him to get the sale. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Plus, it even has adjustable levelers to add stability if the floor is uneven. Definitely shopping here for my next kitchen appliances! Slightly disappointed with furniture shipping costs, but I still buy my pieces here in the end. Be wary of the reviews for items directly on the C&B website. They tried to replace it 3 times , every time they delivered mirrors with rusty corners. I highly recommend this company not only for the people they have working there, but the company policy to make sure it's customers get what they pay for. When it comes to round options, Hardin is a big fan of tulip tables like the Modway Lippa. The solid wood construction gives this piece sturdiness and stability at 140 pounds. While they are more expensive than a lot of stores, they are worth every penny. If you absolutely must go to a Crate and Barrel, this is the one to go to as there is parking right underneath the building. This is the first time I order furniture from C&B. Ok, so back to sleeping on the floor on a mattress. The cons: Some mixed feedback about the durability of certain rug options. So I averaged it out to 3. Size: 36 x 68 x 30 inches | Material: Solid wood | Seating Capacity: 4-6 people | Shape: Rectangular. But I had to reinforce the bed with metal plates to insure it lasting this time around. It is not. Tending towards more muted colors and styles, Crate & Barrel has design options such as solid color rugs, patterned rugs, neutral rugs, traditional rugs, abstract rugs, and geometric rugs. Paid for the Lounge II Petite with custom configuration in Taft Steel fabric (which is supposedly an in stock fabric for the Lounge II) on 2/19/18. I can't say enough about my experience there. The pros: Beautiful, modern coffee and accent tables. The Home Decorators Collection dining table is our best overall pick, thanks to its versatility, attractive finish, and quality wood construction. This beauty comes in three sizes, each with an extendable leaf that adds up to 40 additional inches in length. They moderate all reviews. Get fresh design ideas and inspiration from our design blog. Essentially she told me that I should have been home to inspect the delivery, instead of having my nanny at home. I love their glassware, cookware and gadgets. I brought it back a week later and it was the easiest exchange I've ever done. It's also sealed through a multi-step finishing process, which maintains its look over time. Some customization option for certain dining seat models. Why would I waste my time when there are COUNTLESS other furniture stores across this city with customer service that is far superior. Slumber Search is supported by readers. It was an awful experience and I will never shop at C&B again. 0 or even negative stars go to my experience with the Estelle mirror purchase. Stay away from Rustic Point Furniture! Well, our chairs were My review of the store, the furniture I purchased and my sales rep is 5 stars. Remember that deactivating cookies may affect your experience on our site. Chairs now made of man made materials NOT REAL LEATHER AND RAISED THE PRICE. So, if you ever see me, talking to myself, while lounging on a chaise here, you'll know what's up. The sales woman that helped us out was good. I am a *very* satisfied customer. AllModern Devera Glass Dining Table, Best Farmhouse: We work tirelessly to make sure your Havenly design experience is delightful. You are much better ordering anything you want on-line as trying to order furniture in the store is a never-ending hassle. Once again, Crate & Barrel's modern designs shine through in their collection of lighting which includes table lamps, desk lamps, floor lamps, chandeliers, pendant lighting, flush mount lighting, ceiling fans, and wall sconces. For now it keeps her happy, and that makes me happy. I went away, thought about what I'd looked at, looked at other things in other stores, and came back a few weeks later. She stared at me blankly. Crate and Barrel might have luxury prices but they DO NOT OFFER LUXURY SERVICE! Honestly, as nice as everything is - I won't be back. I took her to the bin where the pillows were and her explanation was that "different pillows" must be on sale. Very, very poor customer service! Looks great! 4/5 just got a call from a different associate saying that she had scheduled my couch to be delivered and the soonest available date is 4/29. So far I have not been given an explanation or anything. Let me start with the pluses: Location, parking, selection. I highly recommend checking out their furniture sale if you're in the market. There were many helpful sales clerks. Some shoppers also mentioned issues with longevity and durability of certain dining pieces and fabrics. For this story, Theresa spoke to an interior designer, read user reviews, researched options from a variety of retailers, and made her selections after considering the dimensions, materials, styles, and prices of dozens of dining tables. Love the products and services. Note the 7 day return policy- a ridiculously short timeframe but they're sticklers Good luck! Highly recommended. This site is protected by reCAPTCHA and the Google, Enter your account email and we'll send you a link to reset your ?Their product in my opinion is DEFECTIVE and should be replaced FOC. Layout is wonderful and easy to navigate. Fast forward a couple days and I call to place my order. We were in and out in like 2 minutes. He got us a couple color swatches to take home in order to compare colors and was straightforward with us on what dates we would have to order by to get the furniture when we wanted it. The problem is that their in store system is different from online. *************************************** I tried to post a review on the main C&B website for the issue I am having. While most dining rooms can accommodate a standard table height of 28 to 30 inches, Decorist designer Casey Hardin notes that taller tables can complement smaller rooms. I expected more. If you're not happy with our design, we're not happy. Vibrant colors and glossy finishes can offer a striking appearance as well. There seems to be a problem serving the request at this time, One stop shop for all things from your favorite brand, Pottery Barn Sofas, Loveseats and Chaises, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I then waited 15 minutes for her to figure out how to print out a receipt. I said, "but they're ringing up at full price." Damien, the sales manager there, was absolutely wonderful. Fantastic customer service! Some links on Slumber Search are referral links. Where are the candlesticks and tall silver wine glasses from please? My sales agent explained how there would be a two hour window so I wouldn't have to be sitting around waiting for my table and they make sure to have a white glove finish! The customer service even tried to tell me that this is a standard "non smooth finishing " , and not a defect. I'm sharing it here so no one else has to spend 2.5 hours on the phone dealing with Joey Rios and Crystal Lepay, who are the reason I won't ever shop Crate & Barrel again. Upgrade a star! Crate & Barrel is an extremely well-known home and furniture chain that is a popular pillar of high end shopping districts. This location also makes it easy for me to order our daughters something online and let them pick it up. Great pick for this space. Save Time and work with one of our Design Experts. I don't have one because the Colette frame is used with only a mattress. ), C&B is the place to find modern, on-trend pieces. and don't shy away from the sales section! Most customers seem to love the look of all of Crate & Barrel's coffee and accent tables, which includes console tables, smaller accent tables, storage tables, nesting tables, and end tables. Crate & Barrel pieces are both made in the US and imported from overseas. Rugs are a great way to elevate and tie any room or space together, and Crate & Barrel carries area rugs, indoor-outdoor rugs, kitchen and entryway rugs, runner rugs, baby and kids rugs, and door mats. The Jolene is a trestle-style dining table with an hourglass base. Thank you for sharing this inspo. Needed a couch so I went shopping. Additionally, their furniture is incredibly boring. Pottery Barn Toscana Extending Dining Table, Best Small: I therefore always recommend C&B to people who have pets, kids, or are just hard on their stuff. This place is a mess. He told me I would have to package the incorrect item (not going to happen) and I was going to have to be home to sign because they would only accept my signature. Nice furniture at decent prices. I love my redish with black accents dinner set. Originally the walls were painted navy blue and I loved how the darkness worked for the space. The bottom half of the walls are wainscoting. I thought a moody floral wallpaper on the top half of the walls would have a nice masculine/feminine balance., For me, the showstopper in the room is this gorgeous Scarlett Crystal Chandelier. When it was hung, it instantly elevated the entire room.. She said couch was still not ready to be scheduled. I do feel that some of their employees are picky and don't provide the same treatment to all their clients. Yea. Bought some great furniture here for my new place.. i liked there customer service and there furniture.. wish they had a bigger shop! He also did a great job explaining the Crate & Barrel credit card if we wanted to go that route. I said, "those are on sale." If you like the sleek, contemporary appeal of transparent glass, AllModern's Devera Dining Table is right up your alley. I love Crate and Barrel for gifts, home items for myself, and getting something from a registry. Home Decorators Collection Edmund Dining Table. If you are looking for sofas, I'd highly recommend the Sofa Company in Santa Monica. As I waited I noticed an upper loft area with a few other pieces that I hadn't seen the day before. She is good people. So gorgeous! She remembered me, and we sat down and I went for a Bowery bed, a bunky board, a mattress, pillows and one set of sheets to get me going. Extended Financing Available. They have a great supply of home goods and their employees are always helpful. I have the Banks table in the same finish and Ive been searching for a buffet (Im not crazy about the matching Banks buffet). My microfiber couch has survived all kinds of spills and just about every atrocity a cat can do to it for ten years, and still looks like new. Their lighting options typically feature muted tones such as brass and pewter, but can also include pops of colors as well. More emails sent back and forth. With around 500 different rug styles, purchasing a Crate & Barrel rug can set you back anywhere from $20 to $3,400+. PB simply recommends a dust cloth (but some dinners can get messy!). Even so, there are some instances where customers brought up issues with durability and longevity of the specific furniture item they purchased. A woman named Candy called and after going back and forth on reasons why I could not have the bed delivered for yet another week, Candy confessed that the real reason the bed could not be delivered was that it had been damaged and they had to order a new one. Easy to work with and only interested in what will work for me. I waited. You heard me. Greatly enjoy this location! The Crate and Barrel store is essentially a showroom - EVERYTHING must be ordered. Perhaps Crate and Barrel can provide a business ethics training course for Candy to help her tell the truth the first time. I purchased over $3,000 worth of furniture from this location. I purchased a mug just before Christmas and when I got home, noticed that there was a large crack that wrapped all around it. I don't understand how C&B can be so irresponsible and not be able to accurately guesstimate their production schedules. Be sure to carefully measure (and re-measure) the area to determine the maximum size that can fit in your space. I would have thrown my clothing out of my suitcase, if I had to, to make room for my wonderful new purchases! The delivery was scheduled for a week later between 5 and 7 PM. Wish my backyard is done soon, so I can add patio furniture. Traveled from SC to NJ to speak to a store manager where the items where purchased. ABOUTTips & TricksShop by CategoryFavorite Sources. Each individual forwarded to the next, to no avail. AND then she tried to tell me that I would be charged a $35 fee for changing the delivery date. Larkin was pretty bad, and sales reps not engaged. Tompkins 74" Industrial Dining Table, Black, Antique Bronze, Yukon Dining Table - 2 Cartons - Sandblast Grey & Gunmetal Finish, Our Favorite Dining Tables and Chairs for Every Style, Tips for Making Your Holiday Tablescape Dreams Into Reality, Designer Tips For Creating a Tablescape Worth Celebrating. For pieces such as chandeliers and ceiling fans which require installation, Crate & Barrel has partnered with Handy.com for customers who are willing to pay an additional fixed price to have the installation taken care of for them. The Power of the American Home and what inspires you to create a home as individual as you are. But I'm sure that if I needed to buy something, they'd be all over me and super accommodating. Here we are on June 5th, and I've received my bar and I have received some sort of piece that is definitely NOT a mirror. This is one of the best times to be an online furniture and home decor shopper. 2 stars go to the staff and products for my furniture purchases ( it could be 5 , without Estelle Mirror episode ). Then I would twitch my nose, move to the bedroom area, and well, the rest is a little PG 13 so I'll leave it up to your imagination. Home Decorators Collection Edmund Dining Table at Home Depot, Signature Design by Ashley Kimonte Rectangular Dining Table at Amazon, Pottery Barn Toscana Extending Dining Table at Pottery Barn, Walker Edison 4 Person Modern Farmhouse Wood Small Dining Table at Amazon, Kelly Clarkson Home Jolene Solid Wood Trestle Dining Table at Wayfair, Modway Lippa Round Top Dining Table at Amazon, AllModern Devera Glass Dining Table at Wayfair, Southern Enterprises Cardwell Distressed Farmhouse Dining Table at Walmart, Ivy Bronx Horwich Pedestal Dining Table at Wayfair, Best Overall: I drove 40 minutes to go pick up my items to be told they were already picked up. I had to make several trips to the store, waste my time to help them figure out their system. Assembly required. Crate and Barrel strikes the perfect balance between contemporary stying, fair prices and quality. Luckily I called the 1-800 number on my Crate & Barrel card and spoke to a customer service representative who was able to remove the charge for the mirror from my card and cancel the order. He deserved it. Best of all, this pared-down rectangular table comes with four perfectly fit dining chairs so you won't have to worry about finding seating. Dining tables closer to 60 inches in length can usually fit up to six people, and tables roughly 100 inches in length can accommodate eight to 10 people. (He did give me a phone number that he claimed was "corporate" and that turned out to be disconnected.) Those who appreciate modern interior design will love the Ivy Bronx Horwich Dining Table. Also found a mirror for the bedroom-very contemporary and I'm sure it will fit my decor for many years. What do buyers say? While my budget has not afforded furniture pieces to date, I have purchased many accessories and art pieces, etc. View cart for details. We are. After having a very pleasant experience picking out all of the furniture for our new home and spending lots of $$$ here, everything went down hill. I like Crate and Barrel! I asked for his manager, and he told me he doesn't have a manager. The staff was super friendly, and asked was able to provide the information I needed when I was shopping with my friend for the couch! I had to give up one of my couches for this reason. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. I am returning this set, but they won't even pick it up until Sept 10! I'm so disgusted & have no way to prove this since I didn't get anything in writing (and I'm sure I would have to go through a whole debate session again). A curated style universe that tailors trends to you. Something went wrong. In-store or online. I go there to pick them up and I'm given only a couple pads from the order and the rest is put on order again due to some employee mistake. If you live in Arizona you don't have many options for Crate and Barrel locations so we are stuck with this one. I love when I can go in, pick an item, and I prefer the box wrap over just a bag, especially when giving it to someone. furniture always in good Condition. What? Although the furniture is good quality - the waiting and wondering when your order might come in is so frustrating, inefficient, unnecessary and so customer un-friendly. If youre looking for a table ready to use upon delivery, this may not be the table for you since assembly is required. I went into the store 3 different times and Mike expertly helped me pull pieces together. After complaining to C&B, they agree to send a temporary bed frame that I can use with my mattress while the king slats come in on the other bed. Wonderful. This is the biggest Crate and Barrel that I have ever visited. Prices are so wide range you can find just about something in whatever price range you wish to spend. This is girl/woman heaven. It comes in a few different sizes and colors, including white-on-white and options with contrasting pedestal bases. I HAVE SPOKEN TO STORE MANAGER AND CORPORATE FOLKS. 2022-2023 Slumber Search $1,000 Scholarship. Another reason to love this store! He is knowledgeable & honest, not sure if it is Company policy But we get a handwritten Card after each major purchase. The password reset link was invalid, If you tend to gravitate toward farmhouse-inspired home furnishings, check out the Southern Enterprises Cardwell Dining Table. Sign up with your email address to receive news and updates from Follow the Find. If you don't have Adobe Reader get it here: Get Adobe Reader, Greensboro, NC, 4501 Landover Drive - Now Open, Ready to Deliver: See Our Most-Loved Upholstery, Buy Now, Pay Later. On the day of the delivery and prior to the delivery time, I moved the car, moved furniture and held back on getting dinner ready for my family. From there we chose this dark wood Banks Table (comes in two sizes) and Faith Display Cabinet. Shopping for big ticket items like furniture can be stressful, but we had a great experience at C&B. Recommendations and rewards curated just for you by ShopStyle. That is a significant amount of time. Location: Pain in the ass and too congested Parking: Ok, not stellar Selection: Good Service: Very good I had a great experience buying my Sloane shelves here (best shelves ever, btw). Good job done by all at Crate & Barrel, including the 3 men that delivered the new table and picked up the broken one! Maybe if I become a millionaire some day I can afford to decorate my house with Crate & Barrel. to create this moody and romantic space that I hope will create memories and spark candlelit conversations for many years to come. After being a loyal customer and shelling out over $3,000 in purchases, nobody was willing to lift a finger. First, she hasn't worked ANYWHERE 20 years, and had she worked at C&B for 20 years, one would think she'd have at least a passing knowledge of their product line. The woman I spoke with was rude and told me that the information I was given was wrong (by the initial sales person) and the only option was to change the delivery date (to wait another week after already waiting 3 weeks for the first delivery date). Handcrafted Celebrate and preserve craft traditions around the world by supporting ethical handcraft. With their contemporary designs and Euro-inspired pieces, Crate & Barrel is recognized for their high-end styling and is a popular choice for folks building their wedding registry or baby shower registry. We researched dozens of dining room tables, consideringstyle, shape, material, and size. Plus note luxury service is about anticipation your client's needs and streamlining their experience. After hitting almost every furniture and home store in the area, I can say that this one outshines them all. It offers just as much in terms of aesthetics as it does in build quality. The salesperson we met at the front gave us some tips and then let us wander. However, even in store pick up is an eventful experience. Adjustable levelers provide stability on uneven surfaces. Ask for her, tell her Casey sent you :). Only buy furniture if you are willing to wait upwards of 4 months to get your items. For the higher prices paid, most customers are satisfied with their furniture from Crate & Barrel. For example, Nordstrom's and if Nordstrom offered an expansive home furniture section I would shop there in a heartbeat. For me, the showstopper in the room is this gorgeous, . When it was hung, it instantly elevated the entire room., When looking for pieces for this room, I instantly fell in love with this, and then chose all of the other pieces around it. It was delivered to our house and, It was even more beautiful in person so well made and sturdy. Both Christian and I love it! The cons: Delivery issues such as delays. Most stores, when they don't carry stock (as this one does not carry ANYTHING furniture related in stock; lamps, carpets, tables, chairs, sofas, dining, etc) have EXCELLENT delivery information and go the extra distance to keep you up to date on your order. My review of the delivery process and the customer service with my delivery problem is 1 star. My receipt also said delivery is early December, which is about 6 weeks from the purchase date. We've updated our Privacy Policy, which will go in to effect on September 1, 2022. He told me that my sales associate is a senior associate with 20 years experience and no one ever complains about her, which is again, absurd. Its dreamy! She actually cared about our needs. This is really upsetting. I have purchased many items from them throughout the years. You can get exactly what you want for much less than you would pay here. I wouldnt have seen it that way, but youre totally right! I ordered several thousand dollars worth of furniture a weeks ago and was told it would take a 2 weeks until delivery. If you want to add a bit more pizazz or are decorating for a special event, consider adding a table skirt, candles, flowers, cloth napkins, glassware, and a couple of artistic decorative objects. I finally retold the story 3/4 times until she finally seemed quite irritated and explained that there was nothing she could do for me. Wow Kathleen, its absolutely stunning! You have the option to choose which types of cookies to allow below. This site's sole purpose is to help you make the decision faster and with more peace of mind. And waited. I enjoy going to both crate and barrel stores, I have been shopping at this location for at least 15 years, My recent experience with Crate and Barrel, The furniture is nice and of high quality. If you return something defective (even if it's clearly a manufacturer defect), bring in your criminal defense team as they will insist you did it 2. I kept explaining and she couldn't seem to place me. I tried to explain all of this, but after Crystal shoulted at me that she "wasn't finished speaking," I finally got tired of Crystal being nasty to me and asked for the manager. Made with pride since day one. For shoppers looking for help styling their spaces, Crate & Barrel's design services includes virtual help from an online designer and the ability to create an online mood board. Katherine 52 Inch Console Sideboard Buffet, White. Crate & Barrel's sofas options include both leather and fabric sofas, sleeper sofas, loveseats, daybeds, and tufted sofas ranging in price from $1,000 up to $5,500+. Size: 60 x 35 x 30.75 inches | Material: Poplar wood, ash veneer | Seating Capacity: 6 people | Shape: Rectangular. I look forward to many additional purchases at this store and hope I can soon start purchasing furtiture pieces. There's always the big price-tag items (which you can wait for the sale). This is not at all my idea of how to run a fair business. I called the store to get the delivery time changed. I could spend days in the housewares dept. After no response in 4 days and several e mails plus a call to corp. they offered 70%. I must have sent 40+ emails back and forth. I'm fairly certain Joey Rios is not the CEO of Crate & Barrel and quite certain that he must have a manager, but he wouldn't give me a name. After numerous attempts to find an ottoman for my living room (she took me to the outdoor furniture section and suggested a piece, but said "I think you'll have to buy the chair too") I gave up and asked her to order the bar and the mirror (I found myself) and ring up some outdoor pillows that were marked on sale for $19.95. Customers should not be given the run-around or treated so dismissively. They make you stand in the freezing hallway to pick up items at the warehouse. So today a woman named Jennifer called me out of the blue and totally at random. I expect shit when stuff is cheap, but not when it's expensive at this place. Never a bad Experience Purchased several Items over the past several years. Being in a mall, it's usually packed, but if you need a breather, check out the furniture section in the very back. Now they say they cannot anything for 11 days. NOW THIS IS WHERE I WENT WRONG. Apparently there's no way they can do this. The cons: Some delivery issues such as delays and longevity concerns for certain table models. so this is look is giving me some wall inspiration! I'd like to give a special shout-out to Fara and Tony who have gone so far above and beyond- they've turned my wife and I into C&B advocates. She loves it here, and to be honest, their furniture is growing on me too. See how it all works here. Crate & Barrel lighting pieces start at around $30 and go up to $6,000. Im so glad to see this! Get expert design help on your project big or small. Sustainably Sourced Choose recycled, reclaimed, alternative or responsibly harvested materials that meet high social and environmental standards. I hope that this review and others help the Scottsdale Fashion Square team to improve their customer service. With modern and geometric designs featuring clean lines, a Crate & Barrel coffee table runs from around $300 to $2,000+. Crate and barrel is one of the rare stores nowadays, that offers good , sturdy, and lasting furniture. Another variable to consider is the table's material. Delivery guys assemble our new C&B Colette king bed frame but realize that they had queen sized slats. Sarah Scott is a fact-checker and researcher who has worked in the custom home building industry in sales, marketing, and design. But heaven forbid you should need help with a return. Measuring 47 x 29 inches, this round table is big enough to seat about four people. If you need more dining table options, save your budget with these great finds! When looking for pieces for this room, I instantly fell in love with this Avondale Cabinet Buffet and then chose all of the other pieces around it. It was delivered to our house and wow. It was even more beautiful in person so well made and sturdy. Both Christian and I love it! I bought a $1,500 dining room table for my new apartment. I told Helen I would take the bed if Crate and Barrel wanted to sell it to me at half off the retail price. The furniture is nice and of high quality. My salesman Mike Dion in furniture was very patient and helpful because I'm very tall and furniture buying can be difficult. Again - no wonder the store is so poorly run -- the "leadership" is horrendous! Maria, one of the salespeople there, was *fantastic*. I was relieved and happy plus very happy to have given Mike that sale. As a rule, I don't consider myself loyal to any particular store, but I have to say that they have made me a loyal customer! Finally, one manager said she'd have their mattress expert come out and inspect it. At about a quarter to 11 AM (when I was already at work), the gentleman called to say he had arrived. After using the mattress for only 3 years, it began to give me a very achey back. Some shoppers also mention issues with the longevity of certain fabric options and degrading comfort. The geometric base and clean, simple lines give the buffet cabinet a contemporary, airy feel that works well in a variety of decor styles and pairs beautifully with the matching dining table (sold separately). There was no mention of my detailed discussion with Helen or the email that Helen sent to corporate. 3. I finally had to ask my magic question "can I pay extra to select my delivery time" did she finally respond with yes! I found a blue Polish Misa vase on sale for $24.95 which was over 50% off. In general, shoppers appreciate the beautiful, modern dining and kitchen furniture options at Crate & Barrel, but there has been some mixed feedback about delivery issues such as inconvenience of scheduling and delays. Size: 45 x 24 x 29.75 inches | Material: Engineered wood, veneers | Seating Capacity: Up to 6 people | Shape: Rectangular.