No refund and no replacement will be made until the claim is approved by the transit company. We cast up to 900 cast-stone fountains and statue molds a day that form fountains, planters, pedestals, benches and statues that the Giannini's design and all are produced on site. The LED lights can be used out of water for landscape path lighting. Call us. If you don't order a sample and the color isn't as you expect, then we cannot accept complaints about the color. Contact your country's customs department to determine your final costs. 12. A copy of the order confirmation may be filed on William Tricker, Inc.'s behalf with appropriate state authorities at any time as a financing statement in order to perfect William Tricker, Inc.'s security interest. Caution: EXCESS WEIGHT OR PRESSURE ON THE FOUNTAIN MAY CAUSE IT TO FALL. No refund will be made until the item is received and inspected by the supplier and any claim filed with the shipper is approved by the shipper. If you require more than curbside service, please contact us for a "White Glove Service Estimate" (available for the wrought-iron merchandise, unavailable for cast-stone concrete items) where the merchandise is set in location, unpackaged, and the packing debris hauled away for you. There are two types of shippers, common courier and freight. Customer will be provided with repair instructions. These companies have a limit on the size and weight of the boxes. Variations are completely normal. ***. White Glove Service comes in different levels depending on what you require. If you purchase water treatment, test it on a small hidden part to ensure the color doesn/'t change or the concrete doesn/'t dissolve or the color doesn/'t change. We promise. We can offer a couple complimentary samples and there will be a charge for more. Underwater light kits include lights and a transformer. Do not add salts around or to the fountain. This field is for validation purposes and should be left unchanged. We know from experience the impossibility to guarantee the homogeneity of the finish of our product. Personalized, made-to-order, special orders, or other custom-made or custom-assembled items such as spray rings, cast stone items, some artifical plants, etc. Types of Shipping: Common Courier & Freight. We don't offer installation services such as for fountains. Notify us within 24 hours of delivery if there is a problem with the product to be considered for a full-price return. First off, be assured that your shipment is insured during transit. If you don't get documentation of damage, your claim may not be approved. If your order can't go via common courier, it'll ship via "freight". A "lift-gate" is the elevator at the back of the truck. With rapidly fluctuating fuel costs, our prices can change, even after you place your order. Chlorine is very harsh to cast stone. If installing on a solid base, such as pavers or concrete, you will need to place a 1" sand layer over the concrete to ease the installation and leveling. If you damage it while taking it off the truck, then the insurance won't cover the damage. A ramp is not good for crates or pallets because the goods can easily topple over crashing to the ground. GLUING OR CEMENTING THE COMPONENT PARTS TOGETHER IS NOT RECOMMENDED. Check your receipt carefully immediately after ordering. Walls: Cast stone concrete with weather-tested finish. Restocking policies and fees may apply when imposed by the supplier. William Tricker, Inc. passes onto the customer the return policy of the supplier/manufacturer. Marino and Piera are now joined by their sons, Pier Luigi and Alessandro who help run the stone cast factory and showroom right here in the San Francisco, Bay Area. The claim must include the reason that you are requesting to return the item, your phone number, the order number, the item, and a valid email address. We respect your privacy and disclose no personal information to other companies (shippers and manufacturers of course need your address and contact information). General. IN NO EVENT SHALL GARDECOR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUES, PROFITS OR OPPORTUNITIES), HOWEVER CAUSED, ON ANY THEORY OF LIABILITY, WHETHER OR NOT GARDECOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 68" Inside Diameter. The Policies and other information on this page are included in the Terms and Conditions of Sale to which buyer agrees. After delivery, neither Gardecor, Inc. nor the factory will be responsible for any broken or damaged items. The Easy Pond consists of a one piece lightweight Poly-Basin with 6 concrete coping caps which can be ordered in any of our signature finishes. Generally, the freight company will blanket ship to a third party who transports your order to you. A "freight" shipment doesn't go by UPS, FedEx or the like (called "common carrier"). Spraying with water and setting in the sun will help to expedite the aging process to green. You may only return products in accordance with William Tricker, Inc.'s standard Return Policy in effect on the date of the return. If you would like to make a purchase today, add items to your shopping cart. They are not to leave it in the street. Once an order is placed, William Tricker, Inc.'s return policies are in effect. 3. Refer to our Terms and Conditions of Sale for more information. 9. The larger, heavier (over approx 80-100 lbs), or modestly large or heavy fragile items under 100 lbs might arrive by semi truck or a service other than common courier. No two items look alike. Concrete Sealant can be purchased from your local hardware store. Independence, Ohio 44131 Where shipping is included with selected items, the shipping method will be our method of choice only to the Contiguous United States ("lower 48"). If you don't have lift-gate service, then you are responsible for off-loading the merchandise and you take possession on the truck. MOST FOUNTAINS HAVE NO INTERLOCKING COMPONENT PARTS. It may take a 1-2 months for the color to age to a uniquely beautiful color. William Tricker, Inc. does not take responsibility to ship items outside of the continental USA. Except for your payment of the purchase price or additional fees for shipping and as described in Paragraph 2., above, neither party shall be liable for any delay or failure to perform to the extent caused by fire, flood, explosion, war, riot, embargo, labor disputes, compliance with any laws, regulations, orders, acts or requirements from the government, civil or military authorities, terrorist attacks, acts of God or the public enemy, or any act or event of any nature reasonably beyond such party's control. Keep these on hand if you make a claim otherwise your claim may be denied. Lead times to ship (production and packaging times) are on the product page. 11. are not returnable, not refundable, and not cancelable. 13. Types of Shipping: Common Courier & Freight. Consumer is responsible for obtaining proper building and other permits as required by law for products that require permits. Their first designs were hanging wall fountains and planters. The customer will pay the additional cost for rush, expedited, overnight orders, and shipments outside the contiguous USA. We have turned around some denied factory warranty claims because of our outstanding rapport with the excellent factories. The checkout and account dashboard are securely encrypted with 128-bit encryption used by the banking industry. Upon delivery, the recipient may have to pay duties and other customs fees. Our Value-Added Program includes assistance with your claim by our trained and experienced mediator. The cookies expire when you close your browser unless you opted for the "Remember Me" selection. We are here to help to make your purchase proceed fairly and smoothly. And, if an issue crops up after purchase, we are here to help mediate your warranty claim. Customer recognizes that this is beyond our control but additional charge we must pay. 10. As a truly hands-on business it takes two to three months to take one of Marino's drawings from start to finish and involves a skilled process of hand sculpting and mold making. A "lift-gate", Be aware that most shippers like UPS, FedEx, DHL, etc will deliver to the address, not the person. Contact us to discuss your configuration. The minimum restocking fees are those imposed by William Tricker, Inc.'s vendor. If a freight item arrives damaged or is missing, then you must forward both documentation signed by the trucker noting such damage or missing items and, where applicable, detailed photos of the damage to William Tricker, Inc. for insurance purposes. Neither William Tricker, Inc. nor it's suppliers are responsible for lost or damaged shipments. 7. If they do, then they may move the crate as a courtesy to you. Unloading with a lift-gate in residential area. William Tricker, Inc. warrants products sold by William Tricker, Inc. insofar as warranted by the manufacturer, if any. Replacements or returns for full price are granted only if the merchandise has a manufacturer defect or the wrong item was shipped. Buyer shall defend indemnity and hold Seller harmless from and against all claims, liabilities, costs, and expenses including, but not limited to those related to injury to or death of Buyer's associates arising from or connected with the possession, handling, processing or use of the product by Buyer or others. Be aware that most shippers like UPS, FedEx, DHL, etc will deliver to the address, not the person. The nozzle lights are smaller and perfect for urn fountains or water fountains with a small bowl. Customer has the option to receive a color sample for most merchandise. Haddonstone (USA) Ltd, 32207 United Avenue, Pueblo, CO 81001, United States. Indemnity Agreement. Once an item ships, it is your responsibility to track your shipment. Ensure that you are ordering the correct item and it will fit your space and design. We also will work with you during installation and other issues that arise. KEEP CHILDREN AND OTHERS FROM CLIMBING, SITTING OR LEANING ON THE FOUNTAIN AND ITS COMPONENTS. Payment terms are due on the date of William Tricker Inc.'s invoice, and for foreign shipments, William Tricker, Inc. may require full or partial payment in advance. The time to clear checks and receive purchase order payments may add to lead times. This website is routinely audited for security against new hacking technologies and updated to prevent these attacks. Aquatic Plants & Animals for Your Pond & Aquarium. If there is a problem such as loss or damage, then notify us immediately. Title to, and risk of loss or damage to, the products shall pass to you upon William Tricker, Inc.'s delivery of the products to your location. This service may include uncrating, hauling away the packing materials, moving the items to your desired location inside or outside. This is the level of service provided when items are shipped free. You shall reimburse William Tricker, Inc. for all attorneys' fees, court costs and other expenses incurred by William Tricker, Inc. to enforce this Agreement. GARDECOR DOES NOT ACCEPT ANY LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. In the event of any delivery delay caused by you, William Tricker, Inc. will store and handle for a reasonable time all products ordered at your risk and will invoice you for the purchase price plus storage, insurance and handling charges incurred on or after the date on which the products are ready for delivery. Local Government Codes. You'll have to let us or the shipper know when you order so that we can make arrangements to deliver your goods with an acceptable truck. Such damage can void your warranty. In addition, the shipping costs pre-billed on your order or quote are only estimates. If this is the case, then the customer agrees to pay the increased rate. We have successfully turned around some denied claims with proper documentation and photos that customers provided. When your order is too large or too fragile for UPS, FedEx, etc. Download their full catalogs and browse them at your leisure. We carry modern as well as traditional styles. You will provide William Tricker, Inc. with reasonable assistance in perfecting its security interest. Consider using a water softener additive to your fountain water after testing it on a hidden part of the fountain. If you're uncertain or need to double-check, please call us. Our collection of self-contained fountains and free-standing water features in traditional classical and contemporary designs and styles can be used to enhance a courtyard, garden room or conservatory. William Tricker, Inc. must be notified within 24 hours of receiving the item in order for a full-price return to be considered. Nor will returns or refunds be made for mistakes on the customer's part, such as entering the wrong address numbers for personalized address markers or having personnel on site if a delivery is delayed. All theses factors add to the uniqueness and authenticity of our garden ornaments. Some truckers carry a pallet jack to move your crate beyond the back of the truck. Any consumption, excise, sales, value added or other tax or import duty which may be applicable to the transactions conducted under this Agreement shall be invoiced to you as a separate item. William Tricker, Inc. will use commercially reasonable efforts to meet the indicated delivery dates but shall not be liable for any breach of contract or held responsible for any costs or expenses incurred by you as a result of William Tricker, Inc.'s failure to do so. This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio, excluding its conflict of laws provisions and excluding the United Nations Convention on the International Sale of Goods. Tap lower image swap with top image. They will never be exactly like shown because photography, lighting, and the printing process, changes the tone of the colors. Links to the social websites are only links and do not add a cookie about you while on the William Tricker, Inc. websites. Customer will be given a chance to accept the correction before the order is fulfilled. The beautiful color finishes are made to look like they have always been in your garden or that you found them on an antiquing trip. NOTE: The color Antico arrives green and needs a few weeks to age to the color shown. Customer realizes that errors can be made such as in totaling estimates, quotes and orders or programming errors can be made. Walls are custom made to order. Not all items can ship via White Glove. Haddonstone offers an extensive range of stunning centrepiece garden fountains, which when combined with our attractive pool surrounds, create an extremely impressive focal point in any garden or landscape. If you fail to follow William Tricker, Inc.'s Return Policy, William Tricker, Inc. is not responsible whatsoever for any returned product that is lost, damaged, modified or otherwise processed for disposal or resale. Customer will be responsible for disposing of goods if the supplier does not want it returned. Amounts past due are subject to a service charge equal to the lesser of 1.5% per month or the maximum rate permitted by law. The only email you will receive is regarding your order or inquiry or if you opted in to receive our newsletter about product news, special offers, design concepts and ideas. Other Exchange or Return. The driver may or may not have a pallet jack. No reimbursement will be made for any work or alteration done to a product without prior authorization before the work is started. If product is altered, customer must receive and follow the recommendation of the factory. Please do not order a touch-up kit if you are ordering a Relic color. Do not add anything to the water unless it is specifically formulated for concrete as well as the color finish. Ensure to have extra help available. We do not rush you or pass on typical marketing phrases to get you to hurry up and order order instead, we want you to take your time to ensure that you are ordering the right outdoor decor for you. When you receive your quote and are still interested in purchasing it from us, then contact us with the colors you would like to have. William Tricker, Inc. and it's supplier will determine who pays shipping and whether restocking fees apply. ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. If the item was damaged during shipment to you, then you'll need to supply proper documentation within days of receipt. If you live where semi trucks cannot travel (e.g., narrow and winding roads or gated communities), inform us of this so that your quotation will cover the proper delivery service. Detailed, in-focus photos may be required and customer agrees to supply them right away. You must contact William Tricker, Inc. before attempting to return a product. Contact us for details. For some freight shipments, we'll ship to a US port of entry/exit, and the customer is responsible for shipping into their country from there. Product Suitability, Liability, Indemnity. The cost of this service depends on what lever you chose, how far from the truck your items must be moved (e.g., down a dirt or stone path, up several flights of stairs, etc.). You will be responsible for all shipping and storage costs. The product is then cured and finished with one of their 20 signature colors that are applied by hand. 4-Pack Submersible LED Lights with Color Filters and Transformer. Your shipment will be insured. William Tricker, Inc. is not legally responsible for and do not pay these fees. William Tricker, Inc. shall have all rights and remedies of a secured party under the applicable provisions of the Uniform Commercial Code. Keep all packing material until your claim is closed. No returns or refunds are granted because the item color does not exactly match the color on the monitor or when you print it. EXCEPT AS EXPRESSLY PROVIDED HEREIN, GARDECOR MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED. No refund or credit will be made if customer alters the product in any manner. To be certain, check your local water department because hard water areas can be localized. Customer agrees that neither William Tricker, Inc. nor the manufacturer are responsible for timelines, especially those set by the customer or the customer's installers. A gated community may not allow semi trucks to get to your home. These wonderful colors are durable and have proven to withstand harsh weather conditions. FINISH AND COLOR VARIATIONS: The colors represented in this catalog give you a range of what our finishes look like. NOTE: Antico will come with a green color that will age with time. It's about 4-feet from the truck bed to the ground. If you're looking for parts, please contact Donna at 1-855-222-1001. Products shall be shipped via method as determined by William Tricker, Inc.. The warranty does not cover damage due to the use of chlorinated water. That is why, at checkout, you may encounter a shipping rate for each item. There are 6 concrete coping caps. Until such time as William Tricker, Inc. is fully paid for products shipped, William Tricker, Inc. reserves, and you hereby grant to William Tricker, Inc., a purchase money security interest in the products listed in the order confirmation in the amount of their purchase price plus all attorneys' fees and costs of collection. 84" Outside diameter. We will provide estimated shipping dates, however, these are just an estimate. Our company philosophy is to encourage you to think about your purchase before committing to it. The lightweight liner is 70 lbs. Material: Walls: Cast stone concrete with weather-tested finish. Greenhouses & Hatcheries at 7125 Tanglewood Dr, Independence OH. 29" Del Rey Fountain by Campania International, Acanthus Two-Tiered Fountain by Campania International, Adirondack Fountain by Campania International, Andalusia Fountain by Campania International, Anfora Fountain by Campania International, Antique Quan Yin Buddha Fountain by Campania International, Aranjuez Fountain by Campania International, Auberge Fountain by Campania International, Aurelia Fountain by Campania International, Austin Fountain by Campania International, Autumn Leaves Fountain by Campania International, Avignon Fountain by Campania International, Avondale Fountain by Campania International, Beaufort Fountain by Campania International, Beauvais Fountain by Campania International, Belleville Fountain by Campania International, Beveled Songbird Fountain by Campania International, Beveled Yuma Fountain by Campania International, Bird Element Fountain by Campania International, Borghese Fountain by Campania International, Borghese Fountain in Basin by Campania International, Calistoga Fountain by Campania International, Camellia Birdbath Fountain by Campania International, Cara Classica Fountain by Campania International, Carrera Fountain by Campania International, Cascade Fountain by Campania International, Cascading Hosta Fountain by Campania International, Caterina Fountain by Campania International, Caterina in Basin Fountain by Campania International, Charente Fountain by Campania International, Charleston in Basin Fountain by Campania International, Chatsworth Fountain by Campania International, Chavon Fountain by Campania International, Cirrus Birdbath Fountain by Campania International, Cirrus Garden Terrace Fountain by Campania International. The recipient is responsible for duties, customs fees, taxes, and other costs from international shipments. Read more about properly maintaining this water fountain here (this is the same document as the Installation document). Youll find sizes to fit grand estates down to a backyard table. The factories and shipping companies are not in our control, and trucks can be delayed. 200 lbs. Each LED light is about 3.3 watts and illuminates brightly. Water features add interest to a garden or landscape, whether traditional, classical or contemporary. If in doubt, please ask for a free sample on cast stone so that you know how it will look in your lighting. When you find something, just contact us and we'll get a quote to you right away. Take photos before you take possession. Signature of receipt is required for all freight shipments. If you opt to pick up your order, then you are responsible for damage or any other mishaps as soon as your order is in your possession. Just place the Poly-Basin on a hard surface, and install the coping caps over the edge of the basin. If an item is defected and can be repaired, William Tricker, Inc. or its supplier reserves the right to repair the item or send a repair kit, and the customer agrees to be responsible for performing the repair in lieu of returning the item. Contact us to determine whether we can ship your item outside the Continental USA. We always request this but cannot promise it as it is not a service the trucking company offers. Giannini now occupies a 2.5 acre factory and showroom in South San Francisco, California. If the item cannot be delivered within a week or after three delivery attempts, then William Tricker, Inc. will re-route the product back to William Tricker, Inc. or its vendor. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. When the mold is ready for production, it is filled with a slurry of high quality cement, aggregates, water, steel, synthetic fibers, and additives to ensure strength and durability. If the truck cannot fit into your driveway, your crate/s will be placed at the back of the truck. Liability. Sunlight helps to expedite the ageing. Valencia Pool & Fiberglass Insert and Concrete Walls, Grande Fiberglass Pool with Concrete Wall, 100% Woman owned and operated. 4. DELIVERY DATES Are Not Guaranteed. then it'll ship via "Freight". THE PARTS MAY NEED TO BE DISMANTLED TO REPLACE THE PUMP, HARDWARE, OR TO MOVE THE FOUNTAIN TO ANOTHER LOCATION. Paint/Stain Touch-Up Kit NOTE: Touch-up kits are NOT available for the RELIC Colors. This type of encryption is so secure that the encryption program not allowed to be exported to unfriendly countries. Our cast stone products are made with a high proportion of limestone, making these handmade products dense and durable enough to last for decades. For color-finished cast stone products, neither William Tricker, Inc. nor the factory will accept objections to the final product color if you don't request samples before ordering your merchandise. Do not schedule installers or prepare installation until your order arrives, you inspect it, and all items are in hand. Suitability. The driver is not obligated to further move the crate(s). If you opt to pick up your order and you don't pick it up within a reasonable time after your order is ready, then your order will be shipped to you and you are responsible for shipping costs. Each section component is approx. There are other restrictions such as fragility that might prohibit your order to ship via common courier. Free Shipping or Shipping Included? We do not collect payment information for free quotations. No reimbursement will be made for late deliveries, installation, repairs or alterations. Your identity is treated as if your were to enter a retail store; we don't even know what you look like! 14. Note all damage on the shippers receipt and get a copy for your claim. Our policies comply with the shippers' policies in every respect. What happens during delivery depends on the service. Custom-Made Merchandise. A claim must be filed in writing (email or fax) within 2 business days of receipt of the item, and you must receive a reply within a day otherwise the claim can be considered as not received. THE COMPONENT PARTS ARE HELD BY GRAVITY ONLY. We do not share or sell your information with third parties. Haddonstones cast stone fountains and centre piece water features are as likely to be found on the patio or terrace of a modern house as the garden or landscape of a traditional stately home. For freight shipments, have a camera available during delivery just in case. If you do not request this and an extra shipping cost is incurred, customer is responsible for the added cost. Full-Price Exchange or Return. BY PROCEEDING THROUGH CHECKOUT MEANS THAT YOU AGREE TO THESE TERMS OF SALE. The actual shipping costs shall be passed on to you as either a credit or an additional charge. THESE TERMS AND CONDITIONS ("AGREEMENT") CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND GARDECOR, INC. ("GARDECOR"). If customer returns merchandise without authorization, William Tricker, Inc. reserves the right to not refund the order. Unless otherwise specified, the customer is responsible for actual shipping charges both ways. You can rent a pallet jack for the day from a local rental center. William Tricker, Inc. may, in its sole discretion, charge additional restocking fees and/or issue credit for partial returns less than invoice or individual component prices due to bundled or promotional pricing. All merchandise is inspected for damage before it ships. All you need a is a crushed gravel and sand base a concrete base is not needed. This will work with most fountains for a superb display. Once an order ships, it cannot be canceled or delivery refused.