Such and expensive and considered luxurious brand, yet they do not stand behind their product. I have seen at least 5-6 customers out and Any customers got in during 30min. They are just after the sales but not in solving the customer satisfaction and not just that, I think they are trained to be rude! I just can't believe it, I left the shop real furious, my blood was boiling! News flash, we all work hard AND when we go to the boutique to purchase a bag, it should be NEW! Okay, you have me there. After all of this, Kimberlee, the client services supervisor, said she would help me and reached UPS corporate and her logistics team to help me. She made no suggestions, did not speak as I looked at items I asked ti see, and she walked away many times while I was trying on bags without even assisting me. Still now when I look back I feel really bad! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This will surely increase the credibility of your complaint. After spending 45 min & 90 min on respective calls to customer service, I still have no wallet. The developer provided this information and may update it over time. I am still trying to resolve this and would like upper management to contact me. Who will feel good about it? I'm better off buying from other luxury brands with superior customer service. My bracelet clasp broke less than a year ago, I brought it to the short hills store to be repaired and they told me they could not fix it or exchange it due to it being passed 3 months. No customer service or respect at all. Customer service did nothing to help and didn't even try. The second time I returned over a year later only because they were the only location with the neverfull GM bag I've been searching for. I missed the return time frame which was 30 days. I sent the photos and still haven't heard from customer service. This complaint was posted by a verified customer. I'm not trying to return it for a cash I just want to exchange it for another product coz I wasn't happy about it! This email is concerning the above orders. Please fix!! For more information, see the developers privacy policy. Theres a possibility that the user could be located in a different different country/region than his/her phones region setting, e.g. I'd like to share my awful experience and my Disappointment of my experience with This brand. Horrible customer service. Data privacy and security practices may vary based on your use, region, and age. She called me today saying that UPS is still sticking with their word that I did not accept the delivery and that they did attempt to deliver, but no one answered the door. Whenever I update personal information in the Settings section it never saves. I will never purchase their products ever again. Thank you. Really slow lately. I would receive my credit once they received the return. So I'll just say it, racism! This Luxury brand store is worst than these big retailers, i said i can't carry this bag it doesn't work for me and what I put in it I realized it wouldn't work after I carried it. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. LearnMore, English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, Spanish, Thai, Traditional Chinese. It made purchasing from the app impossible unless you are willing to transfer the whole phone to another region, mess up with other settings. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. BBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The first time the SA was horrific. The manager was like that's two things we are not accepting the return for. LV staff in front of store were very very arrogant and unkind. I will not be keeping a $3000 faulty bag. Very buggy; constantly logs me out or requires me to log in multiple times. In the end, I canceled my order and will never purchase a Louis Vuitton product in my lifetime due to this experience. It's not 'morally wrong' to return something that is used if the return policy allows you to do so. You are the employee. However, that was not the case. BBB Business Profiles are subject to change at any time. I think it's so rude, I wasn't able to get their name to, I felt like I spent A thousand dollar to a shop that doesn't really care about their customer really! This brand see their customers as only MONEY not valued customers. For a $2000 handbag one would think customer service would work for me and allow me to pay ups to upgrade to Saturday delivery Well nope LOUIS Vuitton customer service basically said FU! This was a time sensitive order. I have no clue why I have to be treated this way as a BUYER. As a matter of policy, BBB does not endorse any product, service or business. I'd recommend it to everyone Richard Scott. This new version corrects minor bugs and improves the navigation in the app. Can't add anything to my wishlist and always buffers when I try to view my shopping basket. I was recharged to have another wallet sent and upon opening the SEALED box, there was no wallet in the dust cover. I would rather spend more money on a real handmade artisan product anyway! I did an online return, in order to get another phone case, I was told I had to purchase another one. I ordered LV Moon Square sunglasses on Louis Vuitton US Website. I won't visit this store again. I am filing a complaint directly with LV and the BBB, on top of this yelp review. It's not 'morally wrong' to return something that is used if the return policy allows you to do so.QUOTE], Some of the add-ons on this site are powered by. This whole transaction of defective products and empty sealed boxes is your mistake, not the customer's mistake. Ordered Thursday from live person at Luis Vuitton to avoid counterfeit long story short was promised I would have bag before Saturday for my wife's birthday needless to say bag won't arrive till Monday! Overall not a great online shopping experience to purchase from LV given I live in an area where there is no boutique close by. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. What the..!!! As a regular customer, I'd like to warn others that all you buying is a low quality item that costs an arm and a leg. Immerse yourself in the universe of Louis Vuitton with the latest version of the LV app. The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. I was visibly shaking. I have spent over $20k this year on this brand for friends, family and office gifts when I told them this the customer support still did not care. I have never felt such disrespect from Louis Vuitton and UPS. I sit here and think to myself, I have spent a lot of money buying Louis Vuitton bags at least 10 (i know its bananas) however I have never returned a bag, I was shocked at the service and the policy. Submit a complaint and get your issue resolved. I walked out of that store feeling like I had been in the Dollar Store. I have been a loyal LV customer for years (I own 6 bags). That's how her whole service turned out to be. stores are busy and poorly lit, plus after a bag is selected they always go to the back, sometimes one gets a different item than the one you looked at. I am NOT ok with people returning used bags because they goofed up. Giggling with that nervous laugh when I asked if there was anything else I could do to exchange the bag? Get a petition together or something. The SA was kind and helped make further suggestions, granted she was definitely trying to upsell me when proceeding to offer to let me try on jackets she saw me looking at while she wrapped up my purse. This new version includes technical fixes and improves navigation within the app. Safety starts with understanding how developers collect and share your data. Hey, if I'm not satified I'm going to return it. While trying to do an exchange I was told I could not return a backpack with a faulty zipper because there was lint in the bottom of the bag. I really do wish the app would all the user to change its localization and store region within the app instead of forcing it to follow the iOS system region setting. All they needed to do was call ups and authorize me to pay for Saturday delivery so I could drive to ups location and pick up the bag sitting in the warehouse waiting to be delivered Monday morning and they denied me of this service! Copyright 2022 Apple Inc. All rights reserved. This time the service was acceptable. It may not display this or other websites correctly. I asked to see a certain bag, she brings it and stands silent. This app may share these data types with third parties, Personal info, Photos and videos and 3 others. I just recently purchase a LV bag (favorite mm) my first time at Louis Vuitton Portland OR store, it wasn't as nice as the other shop but who cares it's tax free in Oregon :) so I just purchase her but I'm kinda in a hurry coz my baby is getting fuzzy so I let my husband take. Louis Vuitton - defective merchandise and poor customer service, Louis Vuitton - terrible customer service, Louis Vuitton - bad service and bad product, Louis Vuitton - ordered a speedy 30 bad stitching poor customer service, Louis Vuitton - Payment done but product not dispatched, Louis Vuitton - m41054 / receiving the fake bag from lv store. She told me to wait till next week, which will be delivered to my house, and that she cannot do anything else. It is so frustrating that such a successful company would have such horrible customer service. The complaint has been investigated and resolved to the customers satisfaction. Absolutely not the white glove experience I expected from a "premium" brand! Unless.. it's the only one left and I'm dying to have it. So what! I have been trying to order a hot stamped wallet for my son's graduation. That applies to everything I buy. You must log in or register to reply here. Please do better. They never call me or text me but they were only talking and kidding so I went to ask how long I will have to wait more and she told me she wouldn't know. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I could have drove an hour to store to buy which I told the online rep she obviously wanted the commission so she lied to me and ruined my wife's surprise! No one provided a solution, no one was willing to help, and client services took UPS's word over mine. JavaScript is disabled. I, myself, would not want to buy a 'used' bag if I purchased it thinking it was 'new'. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The SA and cashier just left me without even putting my bag back to the box properly! UPS failed to deliver my package and claimed that they did attempt to deliver to my house, and they did not because no one rang the bell or even called me. http://us.louisvuitton.com/eng-us/legal-notice. They have spotting all over them like someone spilt a drink and it splashed drops of liquid on the glasses. I want my bracelet replaced at no cost to me! I have been a faithful customer and just feel like this was not a Luxury brand experience. Hello and I purchased a bag total cost 3200.00 from Louis Vuitton, I am not an eager beaver where I bought the bag and wanted to carry it right away. What she did do was tell me to ask my friend to stay with me, stating that he can't be looking around by himself. I DON'T understand the attitude of entitlement, the belief that because they saved so long, work so hard for x purchase and should be happy with their bag and that it is ok to return even though they used it.