Preferably in Salesforce Service cloud, Experience working on operational projects for sales, channel, marketing, and/or support organizations, Superior time management, prioritization and communication skills. Keen attention to detail and complex problem solving abilities from operational and technical perspective, Experience developing, documenting and analyzing processes, procedures, and/or policies, Ability to handle full workload and meet proposed deadlines, Minimum 3 years of experience in sales/CRM and/or business analysis, Experience functioning as a CRM administrator or higher & developing sale and/or CRM analysis, Knowledge of Salesforce.com, SugarCRM and ERP systems, Experience leading projects for successful CRM development and implementation, Excellent analytical, communication and organizational skills, Self-motivated, driven to meet deadlines and the ability to work independently, Train and educate sales team to enable effective use of salesforce.com, Assist in designing, building and executing marketing campaigns through our core marketing tool Eloqua, Drive data accuracy and integrity by standardising and promoting best practice, Build and manage sales reports and dashboards for internal purposes, Work closely with the Sales Operations Manager to support campaign execution and demand generation, Deliver rapid resolution to business challenges and technical issues; identify and implement Salesforce.com enhancements as needed, Apply business analysis, organizational and technical skills to improve efficiencies through development and adoption of best practices and standardized procedures, Serve as a CRM project lead to drive business solutions within Salesforce.com as needed, Lead the development and documentation of business requirements, solution design & delivery, testing and training, Meet project milestones and targets by actively managing projects on a day to day basis, Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities, A strongly pro-active, helpful, can-do attitude, A creative, resourceful and tenacious problem-solver and solution-finder, Enjoys dealing with people and is able to communicate effectively and concisely at all levels, A clear enthusiasm for the role and strong desire to continuously develop and improve own performance and departmental performance, while maintaining our IT global Strategies, Willingness to put in extra effort (and hours when required) to get the job done properly, Willingness to share technical knowledge with others, Enjoys contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the whole picture’, Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively, Time management skills, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism, Excellent verbal and written communication skills, and the ability to answer technical queries and flexibility in dealing with end users across global teams and multiple functions, A results-oriented individual who thrives working in a fast-paced environment, Must be able to complete tasks in resourceful and effective way; works on assignments requiring considerable judgment and initiative and understand implications of work and make recommendations for solutions, General knowledge of sales principles and/or experience dealing with a remote sales force a plus, In-person and remote training experience a plus, Salesforce.com certification desirable but not required, This position handles the ongoing administration, training and development of new applications and interfaces from Salesforce.com to existing applications and data sources, Learn and maintain knowledge of all internal systems and processes, including an expert knowledge of Salesforce.com, Perform basic administrative functions for Salesforce.com application by executing large data imports or exports, Coordinate and administer training to all Salesforce.com users within GRC, Facilitate the procurement and analysis of data derived from Salesforce.com by assisting users in Sales, Marketing, Service and Support with report and dashboard design and management, Represent Wolters Kluwer within the industry by developing and maintaining comprehensive knowledge of Wolters Kluwer products, industry trends and general business and financial acumen through various sources and initiatives, A minimum of 4 years Salesforce Administration experience, Maintain an expert knowledge of Salesforce.com including design and integration scenarios, Elicit business requirements from end-users, Keep current with system advances, technologies and best practices, Leverage the capabilities of the Salesforce.com platform in order to extend the CRM application to multiple facets within the business, Learn how Salesforce.com fits into standard processes and contributes to business performance, Leverage other back office systems and their integration with Salesforce.com, Collaborate with peers and management to continuously improve the platform, Perform database de-duping and cleanup procedures, Maintain users, profiles, roles, permissions and licenses, Act as the primary point of contact for end users, Manage the ongoing support requests and administrative needs of end users, Coordinate and administer training to all SalesForce.com users within GRC by creating and tailoring training materials to support training needs, Ensure all training materials are sound in terms of structure, flow, content, coverage and complexity level, Schedule training sessions for new users and the ongoing needs of existing users nationwide, Ensure all logistical necessities are met (e.g., web connection, materials available); conducting training sessions (primarily via webinar), Ensure thorough understanding by participants, respond to questions and document feedback, Review user feedback to ensure learning objectives have been met, Update training process and materials based on feedback and system advances, Develop reports and dashboards to help senior management monitor Key Performance Indicators (KPIs), Participate in the development of analytics surrounding forecasts, pipelines and opportunity value, Maintain records and reporting on sales activity, Collaborate with marketing to support and enhance marketing activities and campaigns (via Eloqua), Work with product marketing to integrate online campaign initiatives into the SalesForce.com database, Monitor user adoption rates to address system needs (e.g., training sessions, communication, and system modifications), Communicate in a professional, compelling, and articulate manner of speech, writing and formal presentation, Develop professional and positive relationships with customers and colleagues, Maintain a reputation of competence, integrity and professionalism, Completes IT tasks within oversight of leadership, Seeks and receives mentoring from senior level and IT leadership, Applies problem solving skills and executes solutions to problems independently, Seeks approval of leadership before output implementation, Applies learned IT skills to work assignments, Performs additional responsibilities as requested to achieve business objectives, Responsible for supporting sales, service, and marketing processes and functions within the Customer Relationship Management (CRM) system, Collaborates with various teams to develop best practices to enhance their understanding, knowledge and adoption of the CRM system, Develops dashboards and reports, including both ad hoc and scheduled, as requested, Interacts with internal teams to ensure timely and accurate data submission and processing, and resolution of specific data issues, Assists in the development of system metrics that track trends in usage and monitors data integrity, Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc, Collaborates with Sales Technology Support to identify CRM software usage problems, resolution approaches, and assists with communication development, Identifies opportunities for automation, process changes and user training to continuously improve the quality of data and the user experience. Its actually very simple. Create a Resume in Minutes with Professional Resume Templates. - Instantly download in PDF format or share a custom link. Ability to handle full workload and meet deadlines, Promote best practice on how Microsoft Dynamics should be used at an I.T. PMP Plus, Assisting with enhancements and maintenance of automated processes and applications that exist within and are integrated with the Salesforce.com application, Transitioning legacy processes and functionality using newer tools for purposes of streamlining overhead and embedding efficiencys, Supporting other SaaS based software products, Acting as mentor and resource to junior members of the SaaS team, 2U is an equal opportunity employer that does not discriminate against applicants or employees and, Responsible for implementing customized solutions that support business requirements and drive key business decisions, Work with users to develop requirements for various initiatives, document those requirements, and build an implementation plan, At least four years in Salesforce-based administration, project management, or analyst roles, Bachelors degree in Computer Science, Software Engineering, MIS or related field, Certified Salesforce.com Advanced Administrator (ADM-211) or Developer (DEV-401) Certification, Involvement in at least two large Salesforce.com projects, Ability to use VisualForce, SOQL and APEX, although advanced coding skills are not required, In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with a good understanding around the business processes (Sales, Marketing, Partner Management, etc. Candidate should have experience with Multi-Farm and Multi-Environment Dynamics CRM installations, 3-5 years experience installing Dynamics CRM in a multi-tier infrastructure for a multi-tenant Deployment, including creating new tenants in a multi-tenant shared environment, troubleshoot system Jobs in Microsoft Dynamics CRM. PowerPoint skills desired, U.S. Download CRM Administrator Resume Sample as Image file, Work with management, strategic planning & analysis of staff and end-users to create and manage complex workflow rules, data validation, and triggers, Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers, Design, develop, test and implement new processes, such as lead management, campaign management, surveying, internal workflows, etc, Assist in developing a client data management strategy and collection plan, User support - troubleshooting, identifying problems and working with IT to resolve technical issues and work with Users to provide proper training, Work closely with the CRM offshore team to manage the day to day case work load, Work as project management with key stakeholders to develop test case scenarios for functional enhancements, Manage and nurture customer relationships with key business partners regarding current and future projects to support revenue growth, Customer Allegiance goals, process efficiencies and CRM best practices, Expected to work as a full-standing member of global IT team and provide input and insight into commercial discussions, Seek out opportunities to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace, Ownership of all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products, Utilize a change management (release) process to develop and implement new applications and updates to existing applications, Enjoys contributing to the overall success of the company, not just one department, and has commercial awareness of how the department fits in and adds value to the whole picture, Enthusiastic about working with colleagues and peers across the business unit and/or around the company, Lead the training of all CRM users, including development of training presentations and materials, Maintain CRM databases including data cleansing, record maintenance, and data linkages to other source systems, Advising on CRM best practice and a proactive approach to business process improvement, CRM related process assurance, working with the operational business to develop workflows and documentation, Business Super User mentoring and involvement in the train the trainer approach, Ensure timely and accurate data correlation between CRM and internal accounting systems, Provide technical support for more than 50 daily users consisting of Field Sales, Inside Sales, and Product Managers, 5-7+ years of post-undergraduate work experience in business analysis, sales operations/enablement and/or information technology, Strong understanding of the relational nature of business applications, Experience of providing excellent customer service, Thorough knowledge of cloud based SaaS solutions, web services architecture, object oriented programming and MS Office, Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization, Ability to flourish in a dynamic, fast paced environment, High level of accuracy and attention to detail, Ability to handle large amounts of data in Excel, Good IT skills with experience of using MS Office, Driving data quality improvements through accurate capture and cleansing, identifying any problems with the database and taking appropriate action in discussion with your line manager, Undergraduate degree required; degree in related field (computer science, information systems, engineering, business administration) preferred; Advanced/graduate degree desirable, 3-5 years of work experience in CRM platforms (Salesforce.com required) and database design/management, Salesforce administrator certification strongly preferred, Experience supporting both development and production environments, All candidates must be eligible to work in the United States permanently without sponsorship, Support the CRM Manager with the continuous development of the Salesforce.com system for UK Retail, to ensure it keeps in step with the evolving business needs, Work closely with the UK Retail business stakeholders to capture, discuss and design new Salesforce.com enhancements/requirements, Keep abreast of new CRM technology & innovation and suggest how this might support UK Retail, Carry out Salesforce.com configuration, including analysis and design of new requirements, front-end changes, training and rollout to business users and departments, Provide Salesforce.com expertise for any related projects, requirements gathering, design and testing for business sign off, Data ownership (maintenance and communication of agreed data standards, on-going data cleansing, data transformation and loading and regular monitoring of data quality), Salesforce Support (management of defect resolution, maintenance of the security model, supporting and training users, developing new reports/MI, liaison with IT teams and monitoring data storage, managing the Marketing automation tool), Liaise with industry third parties and data providers regarding Salesforce data integration points, Ensure all activities are in line with TCF outcomes, Proven experience of Salesforce administration & configuration, Proven experience of working with business stakeholders, Proven experience of requirements gathering, analysis, design, testing and end-user training, A good technical understanding and interest will be required, e.g.