2 GDPR). Compare the estimated mpg to the estimated mpg of other vehicles. The criteria allow you to demand the deletion of your personal data if we, for instance, no longer need the personal data for the purposes for which it was collected or otherwise processed, if we unlawfully process the data, or if you have rightfully objected to the use of your data, revoked your consent to the same or there is a legal obligation to delete (Article 17 GDPR). Will my data be shared? Though for the most part, this will mean Germany, Singapore, the United Kingdom, India, Japan, New Zealand, China and the Philippines. Membership of a professional or trade association; We generally do not collect sensitive information unless it is reasonably necessary for a specific purpose, such as assessing a hardship application and completing the eKYC process. We take steps to ensure that whenever we collect your personal information, we do so by lawful and fair means. We will no longer process your personal data unless we can prove compulsory, legitimate reasons for processing that outweigh your interests, rights and freedoms, or if the processing is required to assert, exercise or defend against legal claims. We primarily collect your personal and sensitive information so that we can provide you with the best possible finance and insurance products and services that we and our authorised dealer network have to offer, to create a more personalised experience for you and to comply with our legal, regulatory, industry or workplace requirements. 4. System security: Our application systems are password protected and can be accessed only by people authorised to do so. If we are unable to meet this timeframe, we will let you know the reasons for the delay and the expected timeframe for resolving the complaint. Base MSRP excludes transportation and handling charges, destination charges, taxes, title, registration, preparation and documentary fees, tags, labor and installation charges, insurance, and optional equipment, products, packages and accessories. 4.2Correction of information we hold about you. Since MBM provides as Data Processor the IT infrastructure MBFSAu, the data processed within the Performance of Credit Decision and Portfolio Risk Steering is internally shared with MBM Credit Management Europe Department, MBM Risk Management Department, MBM Regional Credit Committee Europe, MBM BoM. Occupation and employment details (including information about companies and/or businesses you are associated with); Vehicle, registration and drivers licence details; Vehicles location (if a right for us to repossess your vehicle arises under your finance contract or a finance contract of a company of which you are a director); Other financial information (including credit information and information about your financial position);Insurance history; Current and past vehicle information and details; Cookies and website tracking; Voice (when we record inbound and outbound calls for quality, training and record keeping purposes); Image (by video and/or photograph at events, during market research or through security cameras on our premises); Educational qualifications, resume and reference checks; and. We collect statistics about the use of our websites to help make the sites more usable. The way we handle personal data is always based on our applicable Data Protection Policy. If one of the exceptions applies to your access request, we will (if reasonable in the circumstances) work with you and attempt to provide you with access in a way to meet both of our needs. Information about your credit worthiness; When you phone our customer support and assistance centres or require support; If you order a product or service from us; If you, or a company or business you are associated with, applies to us for credit; Via our website (including microsites): if you choose to supply the information to us by entering your information into interactive sections on our website, or by the use of Cookies; From publicly available sources such as data aggregators and public databases; When you apply for work with us and during reference checks; From other related entities or Mercedes-Benz Group companies; From government bodies, enforcement and regulatory authorities. This data privacy notice provides you with a detailed summary regarding the processing of your personal data in relation to the different Risk Management processes mentioned below. corresponding documents, the Account Information Service (PSD2) or is provided by credit agencies or/and public official sources, that are requested by MBFSAu when applying for funding, and is provided by the MBFSAu to MBM: The following data categories are processed: For the credit decision making and portfolio risk steering, the aforementioned data is processed with the customer name and application number. The Do Not Call Register Act 2006 (Cth) allows telephone numbers to be registered if they are used primarily for domestic or private purposes in order to allow you to opt out of receiving most telemarketing calls or marketing faxes. Your actual highway mileage will probably be less than the highway estimate. You have the right, for reasons arising from your specific situation, to object at any time to the processing of personal data about you (Article 21 GDPR). Making you aware of these rights is very important to us: If you wish to assert one of your rights or receive more information, please contact the controller or the joint controllers and/or the data protection officer. Depending on the circumstances, we may obtain your personal information in a variety of ways, including but not limited to: When you provide personal information about other individuals to us (for example, joint owners, business or commercial partners and/or associates, family members or referees), we rely on you to inform those individuals that you are providing their personal information to us and tell them about this Privacy Statement. 7. from government bodies, enforcement and regulatory authorities. when you phone our customer support and assistance centres or require support; when you attend one of our premises or premises of our agents; when you visit an authorised dealership to test drive or purchase a vehicle, have your vehicle serviced or repaired or undertake the ID check associated with your use of the Mercedes me connect and smart control information and telematics services. ACCESS AND CORRECTION OF INFORMATION, 4.1Access to information we hold about you. 3.7.1Electronic communications. 22 GDPR to have the automated decision reviewed manually. The kinds of information we collect and hold about you (including sensitive information); The purpose for which we collect, use and disclose your personal information (including overseas disclosure and direct marketing); How to access, update or correct your personal information; How we secure your personal information; and. As part of the data request, customer data (such as name, commercial register no.) Receive the latest news, special offers and exclusives. We may change this Privacy Statement at any time by publishing the amended version on our website. Reporting, e.g. This can be done by a variety of methods including for example, by mail, telephone, e-mail or SMS/IM/MMS and potentially by third parties on our behalf, including by other Mercedes-Benz Group Companies. 5. You can tell when this Statement has been last updated by checking the date on the Statement. We will obtain your consent prior to using or disclosing your personal information for direct marketing purposes. This data privacy notice provides you with a detailed summary regarding the processing of your personal data in relation to the different processes mentioned in the various documents. We aim to respond to your request within 21 days. Furthermore, there will be restricted processing if the data is no longer required for our purposes, but you still need the data in order to assert, exercise or defend legal rights, as well as if the successful assertion of an objection is in dispute between you and us (Article 18 GDPR). 6 (1) (f) GDPR persists. Retention period is prolonged if outstanding payments are expected from the customer for example if the customer is involved in collection processes and the vehicle(s) have to be repossessed or they are stolen, etc. Will my data be sent to a third country or an international organization? the way we have handled your personal information; You believe that we have breached the Privacy Act, APPs or the Credit Reporting Code; Customer name (only Dealer and Corporate Customers), Application information (such as application number, number of vehicles financed), Information on private customers (such as region, profession) and commercial customers (such as industry), Information on commercial borrowers/borrowers with Private ownership form (such as industry, region, experience in business), Contract data (such as contract number, term, financing product, VIN number), Vehicle data (such as model, list price, age of vehicle), Data from salary statements or the Account Information Service (PSD2), External credit agency files on the data subject's creditworthiness, Information on payment history for past financing agreements, Development of risk instruments that are used to determine customer creditworthiness, and thereby minimize the financial risk through an appropriate credit decision, Calibration of risk provisioning parameter and monthly provisioning calculation as a requirement under the accounting standard IFRS9, Planning activities with regards to forecasting as well as simulations of developments, Risk steering of the MBM company which includes: calibration of risk parameter, economic capital calculation, risk adjusted profitability steering, monitoring and reporting to steer and control credit risks, assure quality of credit applications and to analyze the credit portfolio. As a concept car, the designs, features, etc. This information may include things like name, demographic, interests and other publically observed data. 5.2Security of personal and sensitive information. Auditors and IT suppliers have in certain cases also an access to the personal data. We may charge a reasonable fee for information requests. those that you have consented we disclose your personal information to, either impliedly by your conduct, verbally or in writing; contracted service providers including but not limited to payment service providers, advertising and marketing agencies, certain cookie and web technology providers referred to in our. 6. These processors are carefully selected and regularly reviewed by us to ensure that your privacy is protected. For what purpose and on what legal basis is the data processed? For the purposes of development and reporting, the data from credit checks is processed and joined with information on your payment history. where permitted or required by law, a court or tribunal. The processors may only use the data for the purposes specified by us and are also contractually obligated by us to treat your data exclusively in accordance with this privacy policy and the applicable data protection laws. If we refuse to correct your personal information, we will provide you with written notice setting out: If we refuse to correct your personal or sensitive information, you can request that we associate a statement with the information you believe to be inaccurate in a way that makes the statement apparent to other users of the information. Unless otherwise set forth below, the terms "process" and "processing" include, but are not limited to, the collection, use, disclosure and transfer of personal data (see Article 4 No. We do not actively market to children or knowingly collect personal or sensitive information about children without parental consent. Automated decision-making: As an applicant, you have the general right under Art. Alternatively you may also refer your complaint to the Australian Financial Complaints Authority, our approved External Dispute Resolution scheme. for the hosting of the data. any member of the Mercedes-Benz Group companies) and appointed 3rd parties both inside and outside the MBFSAu. c. They contain a functional unsubscribe facility to allow you to opt out of receiving electronic messages from us in the future. For the purposes of performing the different Risk Management activities mentioned above, the personal data processed is provided by MBFSAu to MBM. In some states, aftermarket trailer brakes are required. Mercedes me is the ultimate resource, putting control of your vehicle in the palm of your hand. The actual purchase price of the vehicle is subject to change by the dealer and may vary based on location of the Dealer and customer, inventory levels, vehicle features and available discounts and rebates. Where we electronically communicate with you (e.g. We take reasonable care to ensure that personal or sensitive information we use, store and subsequently destroy/delete (where relevant) meets certain quality requirements, in that the personal and sensitive information is accurate, up to date and complete. "Personal data" according to the General Data Protection Regulation of the European Union means all information that relates to a natural person who has been or can be identified. Risk Management Processing Activities at Mercedes-Benz Mobility. 3. PURPOSES FOR WHICH WE COLLECT, HOLD, USE & DISCLOSE YOUR INFORMATION, 3.1How we may use your personal and sensitive information. Most internet browsers are pre-set to accept cookies. We (or our service provider on our behalf) may combine this information from information with other information including information we collect directly from you. location through anti-theft vehicle tracking technology in loan and demonstrator vehicles; voice when we record inbound and outbound calls for quality, training and record purposes; and. While this information is about users, we do not use these tools to identify individual users of the websites. Upon request, we provide you with the essential contents of the Joint Controller Agreement. The use of cookies is standard and you will find that most websites use them. We will respond to requests to correct your personal information within 21 days. We may be required by the AML/CTF Act to verify your identity before providing credit to you. Such processing includes, but is not limited to: The data is used for the calibration of risk provisioning parameters, monthly calculation of provisions and risk KPIs, forecasting the cost of credit risk as part of the plan-is comparison processes, economic capital parameter calibration and calculation, risk adjusted profitability steering, creation of various reports and dashboards and market risk analysis, such as interest rate and liquidity risk management. 6 (1) (f) GDPR in conjunction with 91 II and III, 93 I German Stock Corporation Act . You will also learn what rights you are entitled to regarding the processing of your personal data according to the General Data Protection Regulation of the European Union. However, if you disable cookies, this may affect the functionality of our website for you. c. Data retention: If personal or sensitive information is no longer required for the purpose for which we are permitted to use, disclose or legally retain it, then we will permanently remove from a record any information by which an individual may be identified on order to prevent future re-identification from the data available. We retain information as long as needed to comply with the law or our own corporate policies and procedures. This Privacy Statement may be reviewed and amended periodically without prior notice. The CRBs that we currently use are: ii. will only be sent with your consent, which you either provide expressly, or in very limited circumstances, that consent is inferred by your conduct or an existing ongoing business relationship; contain accurate information about us and how to contact us; and. Protecting your personal data is a high priority for us, and is taken into account for all of our business processes. For the credit decision, data retention will be handled in accordance with the local legally regulations, which is seven years. As part of the processing, we use contractually obliged service providers, e.g. You can request that a CRB not use or disclose credit information it holds about you for a period of 21 days (ban period) without your consent if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, including identity fraud. Where does my data come from and what data is processed? You may get different mileage depending on how fast you drive, weather conditions and trip length. Market risk analysis especially interest rate and liquidity risk management for the purposes of asset and liability management, Performance of Credit Decision: MBFSAu processes as Data Controller your data for the performance of Credit Decision within its credit decision competence, whereas MBM provides as service provider the IT infrastructure and processes the data as Data Processor on behalf of MBFSAu. Security is inbuilt into the design and operations of our systems through the use of firewalls, ethical hacking and virus scanning tools. EPA estimated fuel economy. AUTOMATED COLLECTION OF INFORMATION VIA WEBSITE. This data protection notice describes how Mercedes-Benz Mobility AG processes your personal data for the purposes of Risk Management activities as well as for the credit decision and portfolio risk steering purposes. What rights do I have with MBFSAu or MBM? How long will my data be stored? For the purposes of the credit check, data on creditworthiness is requested from the credit agencies. They will only be sent with your consent, which you either provide expressly, or in very limited circumstances, that consent is inferred by your conduct or an existing ongoing business relationship; b. Mercedes-Benz Financial Services Australia Pty Ltd. We will endeavour to respond to all complaints as soon as possible and will notify you of our decision within 21 days. Right to restriction of processing: You have the right to demand a restriction of the processing of your data. Who is responsible for processing my personal data, and who can I contact on the topic of data protection? Any purpose which we inform you about when we collect your personal information or to which you have provided your consent; Any related purpose which would be reasonably necessary or directly related to one or more of our functions or activities; Responding to enquiries in relation to products we sell and services we offer; Providing support to our customers and authorised dealer network; Fulfilling and processing orders, requests, applications and administering accounts; Carrying out marketing, event and promotional activities; Informing you of special events or offers; Performing market research, customer surveys, customer analysis and product development; For accounting, billing or other internal administrative purpose; To protect our interests by registering a security interest on the Personal Property Securities Register; To comply with industry, legal and regulatory requirements; and/or. Experian Australia Credit Services Pty Ltd. the kinds of information we collect and hold about you; the kinds of sensitive information we collect; how we collect your personal information; the purpose by which and how we collect, use and disclose your personal information; when we will use your personal information for direct marketing; how to access, update or correct your personal information; and. Protecting your personal data is a high priority for us, and is taken into account for all of our business processes. The data processed for the Risk Management and Credit Decision activities mentioned below is taken from your financing or leasing application incl. Data processing by MBM as the responsible party in the Mercedes-Benz group for steering all companies worldwide belonging to the segment Mercedes-Benz Mobility for Risk Management, Portfolio Risk Steering and as far as the credit request exceeds the credit decision competence of MBFSAu for the Credit Decision is based on a legitimate interest under Art. See dealer for details. HOW WE COLLECT AND HOLD YOUR INFORMATION, 2.1Collection of personal information. If you elect not to provide us with your personal information, the services or opportunities we can offer you may be limited. Your personal data might be transferred to and processed by MBM, its affiliates (i.e. Actual vehicle price may vary by Dealer. In case of an objection, however, it is possible that we will no longer be able to provide the services agreed with you or not within the agreed scope. Where appropriate, we provide you with the option of remaining anonymous when dealing with us, unless such anonymity would be considered unlawful or impracticable. is provided to the credit agencies. If you do not want us to provide a CRB with your personal information for the purposes of verifying your identity, you may request that we verify your identity by using independent and reliable documents such as a drivers licence or passport. The (joint) controller responsible for processing your personal data for the Risk Management processes specified below is: Mercedes-Benz Mobility AG, Siemensstrae 7, 70469 Stuttgart Joint Controller for the development of risk instruments and internal reporting (Reporting), as well as for monitoring and reporting for Portfolio Risk Steering: Mercedes-Benz Financial Services Australia Pty Ltd (MBFSAu) Level 1 / 41 Lexia Place Mulgrave, Victoria, Australia 170 Performance of Credit Decision: Depending on the size of the credit request, the decision is taken solely by MBFSAu or jointly with Mercedes-Benz Mobility AG as Joint Controller (contact information see above). In order to do this, if you provide your consent we may provide your name, residential address and/or date of birth to a CRB and ask the CRB to provide an assessment of whether this personal information matches the information held by the CRB and other bodies. If you have registered your private or domestic number on the register, then we will not contact you for telemarketing purposes for example, offering to sell you goods or services except if you have expressly opted in to receive direct marketing phone calls from us which you can opt out at any time. We take steps to ensure that our electronic communications meet the following conditions: a. When you, or a business or company you are associated with applies to us for credit, you agree to us accessing your personal information (including credit information) held with a CRB, even if there is a ban period in place, for the purpose of assessing an application for in credit or in order to collect overdue payments. 3.6General Data Protection Regulations (EU), The data protection notice describes how Mercedes-Benz Mobility AG processes your personal data for various purposes.. Shop select Certified Pre-Owned vehicles, and build your deal online in a few easy steps. MBFSAu and MBM have concluded a Joint Controller Agreement. Four exceptions apply here: Upon expiry of the retention period, the personal data will be anonymized/deleted and hence it will not be possible anymore to trace back to the original customer. government agencies, enforcement authorities, regulators or other similar entities as required or permitted by law. While care is taken to protect your personal and sensitive information, unfortunately no data transmission over the internet is guaranteed as being 100% secure. Right to data portability: You have the right to receive the personal data you have provided us with in a structured, common, machine-readable format from us (Article 20 GDPR), provided said data has not already been deleted. The privacy policies for the above CRBs can be found on their websites. If you are dissatisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner. Whilst we are obliged to provide you with access to your information, there are exceptions and those are outlined in the Privacy Act. contain a functional unsubscribe facility to allow you to opt out of receiving electronic messages from us in the future. Please let us know by contacting us on 1300 730 200 or at mbfsau_privacy@daimler.com. product recall, issue and fault rectification calls; appointment reminder and rescheduling calls; calls relating to a contract or the subject matter of contract we have with you; and. We continually train and remind our staff of the importance of keeping information safe and secure. residential and/or business address, including postcode; registration and drivers licence details; other forms of identification used to confirm your identity; current and past vehicle information and details; cookies, website tracking and usage information including but not limited to Device ID, User/Cookie ID or Cookie Identifier (for more information about what information we collect via these technologies, please refer to clause 5.2 below and our. 7.2Privacy and Collection Statements. where on any occasion you have logged in, followed a link sent to you by email or where we have otherwise been able to identify you; when you apply for work with us and during reference checks; from other related orMercedes-Benz Group companies; from Austroads Ltds National Exchange of Vehicle and Driver Information Systems if we are conducting a recall; and/or. Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load. Accordingly, we cannot guarantee the security of any information you send to us or receive from us online. 3.7.2Do Not Call Register Act 2006 (Cth). Can I object to the processing of my personal data? To correct personal information, we need to be satisfied on reasonable grounds that the information we hold about you is inaccurate, out of date, incomplete or misleading. Our policies require us to encrypt confidential information, for instance, when you provide information to us by using our website or when you send information from your computer to us. any purpose which we inform you about when we collect your personal information or to which you have provided your consent; any purpose relating to buying, selling, repairing and loaning vehicles and parts; registering your interest in buying vehicles, servicing vehicles or part sales, including via our microsites; providing you with digital services requested by you including the Mercedes me connect and smart control information and telematics services; if you wish to own or already own a franchise of our products and/or services; any related purpose which would be reasonably necessary or directly related to one or more of our functions or activities; customer management including communicating to you about any goods and services, responding to enquiries in relation to products we sell and services we offer and varying our products and services; providing support to our customers and authorised dealer network; customer assistance, care, contact and information; fulfilling and processing orders and administering accounts; roadside assistance, vehicle warranty, product issues, service measures and recalls; marketing, event and promotional activities (including but not limited to competitions and other promotions); informing you of special events or offers; reporting, market research, customer surveys, customer analysis and product development; accounting, billing or other internal administrative purpose; as part of servicing and maintenance of IT systems and applications; to protect our legitimate interests including, for instance, registering a security interest on the Personal Property Securities Register or taking or responding to any legal action; conducting background checks, including checking against sanctions lists; to comply with industry, legal and regulatory requirements; and/or. At any time you can request access to information we hold about you. With optional trailer hitch. Information on the role of MBM and MBFSAu for the data processing can be found under Who is responsible for processing my personal data, and who can I contact on the topic of data protection? The purpose of those Risk Management processes is to use the data in order to create risk models, perform various analysis, make risk situation transparent and steer the MBM.