Now I am told the parts were back ordered and would be another 2 weeks. I needed furniture for several months and found one dresser I thought fit my requirements, even though it wasn't the color I originally wanted. Online customer service is abysmal. Her enthusiasm and belief in how good Bob's furniture also made us not want to go anywhere else. Use your money wisely elsewhere. Bob's came out to look at the issue and the technician told me it is a common problem, the parts take about 2 weeks to get and we will schedule with you to have it repaired. Having had a flawless experience with Bob's in Framingham back in 2/07, I decided it would be the best place for price & quality for my bedroom set (this was in 9/09). I was able to reach another rep who told me that they cannot assist me. Now, they changed it again. My BIGGEST mistake ever was to purchase a living room set at Bob's. ASK FOR NICO MARTIN, HIS CUSTOMER SERVICE WAS INCREDIBLE !!! It's a standard door and I have purchased furniture before and with no issues. Our experience with Bob's Furniture has been eye-opening. They have so many new stores opened so better chance of getting what we want! Against by husband's wishes, I convinced him to go with me to Bob's. Im so disgusted in this company. We advised her we had to work the next day but we could pick it up at 9am when they opened Wednesday morning. Prompt delivery when in stock and my choice was in stock. More info. didn't even have a one to show us. To top it off, they told me that they had signed paperwork with a different date. Then the lady explains that had this been 6 months down the road that they would require all this red tape to replace the chair (um excuse me, that is not what I was told in the store!!!) Bought a $3000 sectional couch last yearseams are coming apart which I will be making a trip to Bob's today and better get a resolution seeing as I'm still within the manufacturer's warranty. I finally got my couches a month later and they wanted to give me a gift card for $75 dollars that I would need to use to buy additional merchandise. Their customer service is a call center.. every time you call them you get someone new and no one follows up. I was already upset. Not buying from Bobs again cheap sh*t. It's funny that you cannot leave a negative review on Bobs website on a furniture you have purchased very dishonest company. Awesome place to shop at and great customer service. The delivery guys came (3 guys) and one walked to the door, with no measuring tape or anything and started saying it's not going to fit. Hi Everyone! Had a horrible experience with Bob's Furniture. It was high time to toss out our 70's decor living room set and I'd looked at Wayfair (online) but was wary of purchasing a living room set online (rugs, lamps I'm OK with) I found Jerome's to be rather suffocating with a salesman that followed me around the store - like a hawk ready for the kill and the majority of what I saw style-wise just wasn't to my taste. Stay far away from this place. I wish there was a negative star rating in Yelp. Called back on Thursday To speak with the sales rep who sold us the couch. Alex should have told us about the delivery fees and what we would get but he didn't. I just spent $5,000 and they can't follow instructions I give them about when not to call me. Believe it or not, he said would and that he hopes that we will come back to purchase something in the future. 2022-2023 Slumber Search $1,000 Scholarship. GO to Jordans, it is priced higher but you get better quality products along with better customer service! Now im good with that. My friend and I then were talking about a bedroom set she liked. One positive: I actually thought that most furniture there looked pretty good and was priced right. Como parte del servicio y de nuestro men variado se realizan diversos festivales, Como parte del servicio y de nuestro men In summary cheap furniture get horrible service and I won't go back. Furniture shopping is an oftentimes tedious and mundane task. That didn't go up, just the base cost did) and had her give me a quote. BUYER BEWARE! First time at Bob's furniture! Great selection, prices are good, picked out a nice power reclining chair for my wife at a very decent price. Once you pay for the furniture ( they require payment in full before it's even delivered) you will likely encounter a big game getting the delivery at the time and date you schedule- they'll give you some excuse or claim you weren't there and refuse to come back and it's up to you the customer to rearrange your whole schedule for another day - after setting aside a day to get the delivery which most people who have busy schedule and work isn't easy to do, you will be told they will "try to get the driver to return w your furniture you already paid for" it seems to be the stores way of doing business bc even the manager and supervisor spit out same line that they're sorry but you will have to now schedule a different day w not the slightest concern or attempt to get the customers stuff delivered on the day they scheduled The other strange thing is the delivery drivers apparently don't communicate by call or text like most places So you have no way of communicating w them- if you live in a condo w a back security gate they can't find they'll pull up look for a second and drive off and since they don't answer their phone or reply to text you have no way to COMMUNICATE w driver I mentioned my frustration to a older salesperson who shrugged and said sorry but look at the bright side that I'm sure one of these days soon it will get delivered?????? HOWEVER, do NOT let this fool you. The torture of dealing with Bob continues. The product also came in and wasn't correctly shaped. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Also delivery here is not free. I also purchased the extended warranty. Spoke to supervisor Connie C. Scheduled another delivery for 8/21/19 and was told by the supervisor that I would be compensated for the inconveniences. I am not flexible on my schedule when my job requires me to travel every week. She gave me a number to contact another department. I received a voicemail about 3 days before the delivery date that the couch will be delivered between 9:30-1:30. Sales Associate Lina was very helpful and knowledgeable. May all benefit! Excellent furniture and quality built. Long story short7:45pm the table finally comes. I saw several micro suede recliners but again, no leather or modern style chairs. When I called the store and explained the situation, the lady said that I don't have an option on what time they deliver. It's $100 above average. Will be ordering again, Deajah was phenomenal she was tentative knew her pricing and products and her customer service was amazing!!!! With bedroom sets starting below $600, customers have good things to say about the deals offered. Will never go back. I have called their BS as nowhere does it state marker stains arent covered. We sold our current couch the weekend before so as to make room for the new one arriving that Friday. The guy proceeded to yell at me in my face telling me don't tell him how to do his job and then left the couch in the street laughed and drove around and came back for it all at 7 am. Now here's the part that REALLY gets me: I get that things go wrong. The first most common thing that Bob's shoppers are looking for is a new sectional or sofa. After a long argument of him claiming that the customer was wrong, he finally decided to give us free deliverykeep reading. See, the very essence of scheduling a delivery is to make sure that we are there in the house. Footboard was damaged so he took the entire bed back. DO NOT GET GUARDIAN.they cover nothing of what is said it is to cover in store. Who wants a sofa that makes a crunchy sound when you sit on it or has wavy seams or seams that aren't even stitched? The sales representative told me I would be taken care of with the insurance and it's been a complete headache for my family because of their false claims and disgusting business tactics. Hassel free! If you visit this showroom, ask for Wei Sun. GOOD LUCK PPL.. and they have ice cream, coffee, candy and cookies. The morning of December 23rd rolls around and my boyfriend gets a call saying there was damage in the warehouse and the couch was on backorder until January 21st. They do not honor the goof proof insurance and will say anything to keep you going in a never ending customer service loop when problems arise. I'll preface this saying that I've had great experience with Bob's in the past I've bought a lot of furniture over the years, but never worked with the Dedham store. I thanked her and left. She called back and said they had it, but said she was really busy so would call me back to put me in the system so all I would have to do was "go to customer service and pay". The torture of dealing with Bob continuesI had to go to my credit card company to dispute the charge. My housewarming will be on the 28th and im so excited having my sofa set to be complete. I reluctantly agreed to wait. THEY HAVE HORRIBLE CUSTOMER SERVICE AND ARE THIEFS! The customer rep never put in the order for delivery on this day!! The pros: Many different recliner options to choose from for very affordable prices. Their prices are decent, and the selection is good; however, if I was looking for a daily use couch, I think I'd consider some other options. I had to accept the two replacement pieces and wait until January some time to see if they fail to meet their timeframe again. However, the wood pieces were cracked because it's not real wood and the manufacturer screwed in the screw too tight! Get The Best August 2022 Furniture Deals! When the guys got there he immediately told me that the sofa was not going to fit. Call up customer service and told them this but apparently their customer service don't work together to have this into their system. Thanks! Very disappointed after trying 3 different bed frames & headboards. We will see if it actually comes (and if it comes in one piece). segn solicitudes expresas de nuestros clientes. They outright rejected my request for the manual furniture or I could wait until they send out the two replacement powered pieces. These babies were too good to be true, the head and feet both reclined and adjusted to dozens of positions. Similar to other discount furniture brands, their wooden products generally feature veneered particle board and fibreboard construction, while their comfort furniture features proprietary Bob-o-pedic poly-foams and spring technology. Avoid at all cost! Nice place. Great quality and reasonable prices. And, the recliners work intermittently. They send the Tech out just to tell me that they were going to replace the TV chest. Their delivery process is the very best in the industry. The cons: Some complaints about longevity and perceived quality in some cases. Bobs responded that the pieces were backordered and would be repaired by the end of April. Mind boggling, especially since we have their 5 year "Goof Proof" Guardsman warranty. They came to the building door and took them right back to the truck. Everything went smoothly for the delivery. We paid to have it delivered but when the delivery guys got to the house all they would do was put it in the house and we had to unpack it and put the legs on our self. I had to call back 4 different times because I kept getting disconnected. I was waking up with back pain after 2 days! So we go to the finance lady named Ericka and she was so unprofessional she tells me sit there while she sets up the tablet to start my application process but was on the phone with someone having a conversation laughing and I was just there waiting after like 5 minutes she hands me the tablet so I continue to summit my information and when I go back to hand her back her tablet she there still on the phone with I assume is the same person and made me stand there literally 10 min before she acknowledges me. They do charge for delivery but with the prices so low, idc I save over $2200. This was communicated to the customer service representative as I attempted to file a claim. I nicely said that to the "greeter" at the door but it didn't help. and telling each other to "back off" and "go home" and were making a hard sell. I would give Bob's zero stars if possible. The first replacement was due to one of the feet lacking threads upon delivery, and this second replacement is due to the couch frame breaking after the first use of the sleeper. Consumers please be careful in choosing this company, make sure that you deal with a company who has honor and dignity. Reason of review: Damaged or defective. I asked for clarification as to what the response was. I have had my table and chairs for less than two weeks and two chairs have broken already in the same place(wtfreak). How was that when we have a CCTV and proof that no one came at all! Sad. Period. Good customer service would offer the customer some kind of compensation for the company's mistake. This is my first time ordering from Bobs furniture and I am really happy with the easy ordering process and with sales rep Gina Johonson. One of the employees was yelling across the store that we needed to get the furniture out as soon as possible because she had a delivery truck coming with new stock the next day. The first order was ok but with this second batch of order, I think they have lost me forever as a client. Est dirigido por profesionales en el rea, nutricionista, Chef y personal quienes unificando esfuerzos, ofrecen un men variado, completo, nutritivo y balanceado. Then tonight as I was sitting up in my bed doing some work I heard a strange creaking sound. I suggest they change the slogan to Junk furniture that's not worth buying. I read the reviews before purchasing from them but decided to give them the benefit of doubt but boy was I wrong. Go see Pam!!! We walked in just to window shop, and had so much fun with Pam that we ended up just buying what we were just browsing for. Service is great when you walk in the door but DO NOT purchase anything from these people. Well time has passed and we noticed they started to peel !!!! I talked to the managers and all they say is we can reschedule. I bought a full bedroom set from Bob's Fall 2011 when I was moving into a new apartment. I usually shop at Raymor and Flanagan but decided to try Bob out. Which is good for me because I don't wanna go to their store anymore. We were then informed that since we were over the 3 year in home mark, and since the damage ( leather splitting on the cushions) was due to a manufacturers defectthey could do nothing for us. And if any sales associate tell you they the plan covers everything it's a LIE. They said they didn't see an order for the parts and would have to be ordered. One of the guys said to order different couches that they can build inside the house?. A month went by and I decided to call. These come with Bob-o-pedic foam cushioning options too. This store is very clean and has lots of furniture at great prices. Instead they attempt to deliver 3 of the piece that was available. They even have a nice snack area in the back. Some of their most popular styles include those with mahogany, walnut, or painted veneers. Very professional and was very patient. This was my first time shopping at Bob's, and it definitely won't be my last! That's an additional 5 waiting days,to which,my sons has had to sleep on the couch for the last week and half because he has not bed yet,because of the their screw ups. Here is where they totally pissed me off. They kept on reminding me about the appointment multiple times through call. We purchased a beautiful love seat a year and half ago and paid additional cost for their goof proof plan. They were overstaffed for an hour before closing time and apparently had nothing better to do than sit on couches with us, ugh. 8/17/19 - no call from property claims and no delivery. In the short - their quality of furniture is decent, the price is good, but if they tell you that everything you want is not in stock, fork over the extra cash & go somewhere else. I do get the sleezy feeling that they add a lot of charges. No worries, I've just discovered their power leather recliners and sofas. Maybe there was a problem in the warehouse, or maybe they were stringing us along the whole time (which after reading the other reviews here seems MUCH more likely). I am on a 90 day probation at work, and I can not take off work, I work Tuesday - Saturday 8:00 - 5:00, no problem we will accommodate you which they did on the initial delivery that was just to get my money. The two replacement pieces just happen to be available for delivery in early January. SCREW YOU BOBS FURNITURE.YOU SUCK!!!!! Their choices start at just above $500 and most popular sets come with polyester fabric and Bob-o-pedic foam cushioning. Very poor customer service. I called customer service to come take back this couch as it is clearly defective and cheaply made. They are so sleezy they took a picture of the couch standing up in the building doorway to send to their manager to show the couches "didn't fit" so they could go ahead and cancel the order. Why it takes almost a year for 1 handle is beyond me but they need to fix they handle replacement for accessories. The wood was not even the same color as the rest of the furniture and the showroom display did not include this wood. I got the couch on a Thursday and called about making an exchange on Monday. They will try to sell you on the guardian protection plan. Delivery was delayed a day but outside of that everything was great. I expected as much; however, they should't go around stating that they are US made when in fact they are not. WHATTTT. With a focus on low priced products, most customers like Bob;s selection, but there are some complaints about durability, perceived quality, and delivery in some cases. Orden y limpieza de instalaciones.. El servicio de aseo a las habitaciones se realiza a diario, removiendo la Unfortunately, about 2 weeks after our initial order (& several phone calls), we receive word that our 1/2 our furniture order was in & ready to be delivered. We came in for a dinning set because we had been looking and just couldn't seem to find anywhere else. I purchases a bob o pedic bed, once received the mattress was hard compare to my prior mattress, I notified the store I was unhappy with my purchase. Drove to Bob's to have a 1 on 1 chat with the manager to discuss my displeasure with the lack of communication and the delay in delivery. I was ready to buy, buy, buy! Second Scam: Delivery (Also a $60 charge). Do not get the Goof Proof. We left the Dedham store with an idea of what we wanted and the satisfaction of NOT giving the sales staff there our commission. He was very helpful, courteous, and detailed explaining the prices and about the furnitures. Purchased a bedroom set in early October and didnt completely get it all until mid November! Pam you rock! You're going to get salesman bombed here. They just want your money. Called customer care and they said it's ok for refund So I decided to make a full refund on my sofa set. After speaking with Alex and asking a 100 questions, I told him I will be back in a few weeks. I have called no less than five times and left two voice messages with the store. I explained no one came to my door and that I can send them video and a pic of my incoming call log. I called Tuesday Sept 17th to speak to the manager again, and was told he was on another line and he would call me back. Love my new furniture!!! I called back to ask why when we chose the 12-4 timeframe which works better. In store staff was great. I explained that I had already spent at least an hour on hold trying to reach the store and she said she would transfer me directly. (Exactly what you would see in a cartoon) so i called customer service and the delivery guys to come get the CRAP back and demanded a refund on that specific part of the set.