If we received the item damaged you may file a claim with your shipping company. Electric Bikes have allowedrecreational cyclists, daily commuters, elderly,andobese to be healthy and physically fit. Be sure to keep all your packing materials including the pallet. You can chat live with our customer support and sales teamMon-Sun 8am-8pm EST,just look for the button in the lower-right corner that says "Chat with us.". We do offer a very affordable high-quality horn, get it here: bike horn with a rechargeable battery. If youve done all of this and you still have not received your refund yet, please contact us. In some extreme cases, theitem you receive may be damaged during transportation, so you should check theitem in good condition when receiving it. If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense. And once you get used to it. Was excited to get my bike. The bikes are amazing, they look and feel like a quality product, we sold the first one in three days, im very satisfied with the bikes, the second bike had a broken part which your company resolved mediately, Im very impressed. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. We will refund the product price minus any applicable fees and charges. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier. *Some exclusions apply. Enjoy Biking and Explore the City with This Powerful Folding Electric Bike! Example 9:00 am. Its fantastic. Definitely a sturdy beast. Electric vehicles are, without a doubt, the future of transport. Perfect for running errands around town. We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you. They are equipped with cheap batteries and cannot go far. Need to figure out how to tame down the PAS for me. Lucky for me we were able to straight enough them to get the wheel on. Rattan LF 750 48V/13Ah 750W Fat Tire Electric Bike, Flash Sale Going On Now! Easy to handle though. If you choose to cancel your pre-order after the product has shipped, the normal return policy applies. If the e-bike is in stock, it will ship within 1-2 business days and arrive within 3-10 business days depending on your location. front 180mm and rear 160mm TEKTRO mechanical disc brake. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee, The product has been in any accidents, such as traffic accidents, The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes. but I'm so happy.. 1st one died after 3 years of heavy abuse!. The dispatcher will let you know what dates they have available. Our dedicated customer support will be more than happy to assisting you. It comes with a throttle and a three-level pedal-assist so you can travel to work or school without getting sweaty. Electric Bike Paradise has no control over the financing decision. The Rattan LF 750W Fat Tire Electric Bike is suited for riders measuring 53 to 64. At Rattan, we provide up to 1 years warranty for our bikes. EcoFlow River Max Plus 720Wh Portable Power Station RIVER-Max-Plus-US, FLASH SALE! Due to the large size, it may not be possible to be placed at your door. The city has plenty of exciting spots and activities to offer, so be there with the Rattan LF 750W Fat Tire Electric Bike. If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product. All cancelled orders are subject to a 5%cancellationfee. Your first payment is either due at checkout or 2 weeks after your purchase. Your Cart is Empty. When checking out with Shop Pay, you now have the option to pay now or later. So far its a big OK. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. You will love the folding frame that lets you bring the bike and park it anywhere and the step-through design that makes it easy to get on and off the bike. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost. If you have any questions or comments, please dont hesitate to contact us. Purchase the Rattan LF Electric Folding Bike here at Electric Bike Paradise! We do not charge restocking fees, we only pass them on from our supplier. The following parts are covered by our 1-Year Warranty, Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions. This model has a 48-volt lithium-ion battery pack with a 13 amp/hr capacity. Some cheap electric bikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. A fixed delivery time cannot be scheduled. Electric Bikes have allowed. The performance of the Bike is way better than expected. Customers are responsible for return shipping costs. The warranty information can be found under the "Warranty" tab on a product page. It is the customers responsibility to return the product to the correct warehouse in new condition and in the original packaging. Notice:we willnotacceptShipping Damage Claims later than14daysfrom receipt of products. A smaller payment balance on the final payment, Less future payments on the remaining loan balance, For questions about installment payments on Shop Pay, visit, For questions about Shop Pay or the Shop App, visit. Original shipping charges are non-refundable. Please refer to the following table for the warranty for specific parts. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Shipping costs are included with any unit going ground to the lower 48 states. I plan on buying several more bikes to resell in my brick and mortar bike shop, thank you so much, Drew. We finally got togethers battery charged and to my surprise it runs. Returns, Refunds, Cancellation, and Pre-Order Policy, FLASH SALE! It is the customer's responsibility to return the merchandise in a new resalable condition. Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. This stylish electric bike has a powerful electric drivetrain and a big battery that gives it excellent performance not seen in other electric bikes. You will be required to apply for financing. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. Most of our products come with at least a 1-year manufacturer's warranty. Acopower 12V/100Ah LiFePO4 Deep Cycle Battery, just purchased a It is the customers responsibility to know the legality of the products ordered in their country. You are subject to credit approval. This scooter is a real eye catcher. We believe that electric transport will be a big part of everyday life in the future. Nature's Generator 150W 100Ft Wind Turbine, just purchased a Ride it to work or school without worrying about the range! All return requests must be submitted in writing and sent tosupport@electricbikeparadise.com. Rich Solar 12V/100Ah LiFePO4 Deep Cycle Battery, just purchased a If contents cannot be inspected immediately, notation on carriers paperwork must state: Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier, Sign carrier paperwork: Carton damaged and refused. date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. Acopower 5x 100W 12V Polycrystalline Solar Panel, just purchased a If you don't want an alternative product, you can cancel your order without any cancellation fee. Rattan LF 750 comes with a front and rear light but it doesn't come equipped with a turn signal and horn. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment paymentswith 0% interest, no hidden or late fees, and no impact on your credit score. Order Now Before Theyre Gone! If you find another online store that offers a lower price then uswithin 30 days of your purchasedate please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. It folds easily and rides so smoothly ~ definitely a fun mode of transporation. *Note, we DO NOT accept return of the bike. This is a fee that covers administrative and personnel fees. We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products. Only choose electric bike brands that have years of presence in the market and have certifications. If you have any issues with your product, please call us at (800) 590-2738or email us at support@electricbikeparadise.comand we will assist you in filing a warranty claim with the manufacturer. We will also notify you of the approval or rejection of your refund. Next, contact your bank. We are proud of our products, but we can't control the shipment. Packaged well everything as stated. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. The Rattan LF Folding Bike comes with a 48-volt, 750-watt high-speed brushless motor inside the rear wheel for direct torque on the road. I would like to talk to a rep about what options I have. Foldable yes. If you qualify for a refund, you will be refunded the difference in price to your credit card. The bike comes with a battery and a two-ampere smart charger. The Rattan LF Fat Tire Electric Bike is easy to ride by beginners and casual bikers. Fold it and bring it out of town in the car. Get around traffic and roam the city. If you want to learn more aboutElectric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out ourElectric Bike Buying Guide. and we will assist you in filing a warranty claim with the manufacturer. We appreciate your patience and understanding. I have had no problems with this lock. Don't worry, you'll get an email reminder before each payment to remind you. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. You must purchase the item from our website before requesting your Price Match Guarantee, Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible, The item must be in stock on the competitor's website, The competitor must be an online store, they may not have a retail location, The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..), The competitor must be an Authorized Retailer of the product in question, The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax, We are passionate about helping you find the best, We are also very passionate about our customers. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. Please refer to our Shipping Policy for more details. Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. The Rattan LF 750W Fat Tire Electric Bike is a stylish folding bike with a compact step-through frame with beautiful welds, a tight and low frame geometry, Tektro disc brakes, and 20-inch rims with fat tires. Now comes the hard part the bike is to big for me. Therefore, you must have a capable electric bike with top-rated components to deal with those things. It has an incredible range of 60 to 80 miles, so it is a perfect city bike that will not lose charge halfway in your commute. If you qualify for a refund, you will be refunded the difference in price to your credit card. The bike comes with a large battery for excellent range and intelligent cruise control (rare among electric bikes), throttle, and pedal-assist electronics for roaming the city. The bike also comes with a seven-speed Shimano derailleur to control and ride it like an ordinary bike. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. You can call our customer support and sales teamMon-Sun at 8am-8pm ESTat(800) 590-2738. PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. ElectricBikeParadise.com works in collaboration with multiple manufacturers. (If purchased on Amazon, Please also include the seller name on your order), The email and shipping address you used when placed order, Pictures/Short videos of the problems and a brief description of the problems, . Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Get the best deals plus tons of freebies when you purchase the Rattan LF 750W Fat Tire Electric Bike here at Electric Bike Paradise! (this is withheld from refund), If you havent received a refund yet, first check your bank account again. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. MotoTec GT 36V 500W Kids Electric Pocket Bike MT-Elec-GT, just purchased a Depending on the freight company the delivery window may differ. Next, contact your bank. This bike was delivered as promised. AK & HI ship by AIR at an additional cost. If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com. . If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country. I appreciate all the engineering features, controls and thought that went into the bike. To purchase replacement parts from us, please contact us, *Note, we DO NOT accept return of the bike. Click "Shop Now" to continue shopping. does this bike have front & rear lights, turn signals or horn? We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states. The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Noe the rerailer was in pieces any chain was twisted. Note that the bike charges to full in six hours. Heliatos Boat Solar Water Heater Kit, just purchased a Our customers include recreational cyclists, daily commuters, elderly,andobesewho are seeking to be healthy and physically fit. Simple to assemble. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. The bike is also equipped with fat tires and a front fork for comfort and grip on loose surfaces. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well. Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com, The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built, If you want to learn more aboutElectric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment. I will be back soon !!!! Extend Protection Plan - Electric Mobility. In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com. We have partnered with the best financing companies to give you the best chance of qualifying for credit. Laws are different in every country and we cannot keep up with them all. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA. Have a perfectly designed electric bike for going to work or school in the city with the Rattan LF Fat Tire Electric Bike, with a practical folding frame and a gorgeous set of fat tires designed for excellent performance on the pavement and dirt paths. We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. If contents are damaged, indicate damage on carriers paperwork and notify ElectricBikeParadise.comimmediately. Then contact your credit card company, it may take some time before your refund is officially posted. Or therefund willnotbe issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item. The financing lasts for 6 months and is only valid on approved credit. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world. This is solely the lender's decision based on your creditworthiness. Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out. You need to be at the delivery address during the delivery window to receive and sign for the item. The Rattan LF 750W bike has specs seen in sportier bikes, such as the beefy 48-volt 750-watt motor and off-road fat tires. Just got bike Assembled and went on first ride. Rattan electric bikes are all straightforward to set up, so you can ride it right away. You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. If you notice any problems under the warranty with your bike, please contact us, Platform of the purchase, such as Amazon, Brand Store, etc. The Rattan LF 750W Fat Tire Electric Bike features a throttle and a three-level pedal-assist. Order processing times of some brands can take up to 7-14 days. Ordered on Tuesday and received on Sunday Fedx. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. We want you to feel confident that you are getting the absolute best price for the product you are ordering. All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. If you have any problem with the product, please contact us. It does ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. Delivery appointments can only be scheduled Monday thru Friday. Our question is, Do you ship to New Zealand.? In 2013, Trevor was introduced toElectric Bikeswhen he was in college. Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us. Only one issue its to big for my wife to ride so that means we will be purchasing another smaller one to enjoy also. He met Tim and his brother who showedTrevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. After 30 business days, the item will be disposed of or donated. We recommend taking a picture of the package and/or the item before shipping. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more,reduce stress, improve their heart health, avoid arthritis,improve theirbreathing,lower theimpact on their knees during exercise, improve their sleep,improve theirimmune system,lower theirrisk of diabetes, boost their energy level and lose weight. just purchased a Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. AtElectric Bike Paradise, our mission is to help you get healthy and physically fit. If you can't or don't want to wait, you can choose an alternative product. Sign up today and get 5% off! This bike is not just for kids or young people anyone can ride this bike. It has a top speed of 28. This section will give you the essential information about what to expect with the delivery of your item. We believeElectric Bikes are revolutionizing the way people enjoy their day while cycling. Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. Jackery Explorer 290 + 1x SolarSaga 100W Solar Panel Solar Generator Kit JAE2901SP100, just purchased a Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery. Best money spent. We love electric bicycles, and we have a dedicated research and development team to make bikes more exciting and more fun. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options). Recommend locking bikes and having one on bike all times. You are responsible for any return shipping charges. We do not issue checks or cash refunds. with very little assembly required. Our dedicated customer support will be more than happy to assisting you. recreational cyclists, daily commuters, elderly,andobese to be healthy and physically fit. Get Free Shipping & No Sales Tax - Sale Ends, Renogy 2x 100W 12V Monocrystalline Solar Premium Kit, Jackery Explorer 290 + 1x SolarSaga 100W Solar Panel Solar Generator Kit JAE2901SP100, MotoTec Metro 36V/12Ah 350W Lithium Folding Electric Scooter MT-Metro-36v-350w, Acopower 5x 100W 12V Polycrystalline Solar Panel, Maxfind Max4 Pro 36V/4.4Ah 750W Longboard Electric Skateboard, Enskate R3 36V/7Ah 450W Longboard Electric Skateboard EK-R3, Jackery Explorer 550 Portable Power Station G00550AH, Nature's Generator 150W 100Ft Wind Turbine, Windy Nation 1x 100Ah Battery + 2x 100W Monocrystalline Solar Panel Kit, MotoTec GT 36V 500W Kids Electric Pocket Bike MT-Elec-GT, AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter, Acopower HYG12-200Ah 12V/200Ah Rechargeable Gel Deep Cycle Battery, Acopower 12V/100Ah LiFePO4 Deep Cycle Battery, Rich Solar 12V/100Ah LiFePO4 Deep Cycle Battery, Greenbike Electric Motion X2 36V/7.8Ah 350W Folding Electric Scooter, EcoFlow River Pro 720Wh Portable Power Station EFRIVER600PRO-AM, Nature's Generator 2x 100W Monocrystalline Portable Solar Panel, Rich Solar 4x 100W Monocrystalline Solar Panel Kit, SunGoldPower 3000W 24V Pure Sine Wave Solar Inverter Charger, Maxfind Max2 Pro 42V/4.4Ah 600W Electric Skateboard & Surfboard, EcoFlow River Max Plus 720Wh Portable Power Station RIVER-Max-Plus-US. The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually builtElectric Bike Paradiseto serve customers all over the USA.