The first one is on the heating element. I could help further if needed. Both mean the same thing and will be troubleshot the same. is regulated by the set temperature, 24-hour circulation pump, Is the spa in Standard or Economy mode Katherine? If the red light is not on, then there is a flow issue or faulty pressure switch. Below are some common error issues and some tips on checking or resolving the issue. Don't worry, you will not get shocked as the pins are low voltage. The control system activates a programmable standard or The issue is most likely a faulty topside control. Click Here Please Product Support. If continuity is measured, switch is OK. The ClearRay and the Ocean SPA System are two different things and are not related. in warm climates where heatup times are minimized due to It said we dont need to drain the spa, but we cannot locate the unit. Most electrical components are interrelated and one item that seems to be the issue may be related to something else that is causing the issue. Looking for a reset button on the pump(s). During periods of severe freezing temperatures, you should check periodically to be certain that the electrical supply to the spa has not been interrupted. Wondering why? If your hot tub control panel still isnt working properly or displaying properly then there are a number of things that you can try to see if you can get it working again. My pleasure Michael. Press and hold the Jets pump 1 and Cooler button at If this is a new installation, the nut/screw were not secured tightly enough, thus creating resistance and heat. 2. In these modes, the water temperature is Accessibility. I have a Certa Spa, 2015, flashing b lb. Please help! I HAVE NEVER NOTICED IT.. 3. Hi Todd. If the code did not go away then the circuit board will need to be replaced. Even somewhere where there is a bump or a place in the cable where its become trapped in something its possible that there could be internal damage that could be creating a short circuit. Any damage to the cable like this will mean that the control panel itself will not operate properly. If you cant do a soft reset reset then just follow the instructions below. effect. I removed the bulb, dried off the electrical components and am still having the same problem. Now the spa wont heat up higher than 97 degrees F. Any ideas?Katherine. If you would like to remove the message on the keypad follow these instructions: We have a cameo 880 I believe. If you power the spa down and power it back up it may work for a while but will do the same thing again. This would indicate a problem with the hot tub rather than the control panel itself. Click for more information regarding the transformer and how to test it. You if your control panel is is not doing what you expect and you need some help with it then this is the post for you. The current status of the Before we troubleshoot this error code here are a few possible causes: Before proceeding make absolutely sure that the pump which circulates water through the heater is passing water through the heater and also make sure you see water movement in the spa! In theory at least, if moisture can get into a control panel it can also, in the right conditions evaporate out as well. I have a 2007 cal spa. Flow switch or pressure switch closed when pump is not running. Afternoon, Own a Altamar spa for over 10 years. consume far less energy than standard modes F0-F3 outlined, HELLO NIGEL. It might even mean that you need to replace the control panel entirely. However, if you know that one of the buttons is slightly temperamental and is causing problems it might be that you can just touch it or tweak it to temporarily fix it. I have a master spas twilight series, Apr 1, 2020 by If you know that there is a way to soft boot or soft reset your control panel then try this first if it has crashed but the most likely thing that will work is if you switch it off and then on again., If you do go for the switch it off and on again option then make sure that the power is completely off for a good 10 or 15 seconds to allow all the data to clear and for the the software to reset itself. Purchase the bulb from us. If the heater becomes too hot for whatever reason then there is a high limit switch on it and it will cut out for safety sake. I guess all I have to do is to reset the timer for the mantenance of the ClearRay bulb (since I dont have one ? The error code that we are going to look at here is "FLO" or 3 blinking dots. I had to turn the U off in both the standard and economy modes..Thanks a million for all your help and fast response!!! Can You Clean a Hot Tub Filter in the Dishwasher? Make sure you sufficiently tighten the heater nut/screw - Torque Specs = 30-35 Inch - lbs. Please add an item to your cart to view shipping cost. We ordered a new UV bulb and followed the instructions in the manual but cannot locate the ClearRay box in the front panel? To check to see if the pressure switch is defective or mis-calibrated, please do the following: Did the error code go away? You can simply toggle the Uv counter to off or to ozone through your topside control panel to remove the blb code. Hi Michael. If this is an original installation, then vibration may have caused the nut/screw to become loose over time creating resistance/heat. Back to "if the code did go away after jumping the two pins on the board" - There is a possibility that the pressure switch simply needs to be calibrated. Check for sticking or damaged weir gate. FLO or OH Error CodeThese instructions are for spas with a Flow Switchnota pressure switch. I tried the old bulb too, and lights are off with it as well. seven times to enter the programming mode. It has a countdown timer too. My Waterway Neo 2100 hot tub started this spring. We have a 2005 Sundance majestic 880 series and blb is flashing. CLEARRAY System appears on the LCD display, either ON or OFF We changed the bulb but the blb message is still flashing. of the CLEARRAY System from either ON to OFF. Any other switches inside the panel for example? In order for the spa to heat, the heat indicator light needs to be on on the topside control. quartz tube. I overfilled my Balboa hot tub. They are $599.00 if you ever need one. If your control panel is"Flashing" FLO or OHthen these are the items to consider: It is either a Dirty Filter, Defective Flow Switch or Defective Circ Pump. Standard skimming/heating modes are typically selected by customers With the circ pump and the main pump on, test switch operation with an ohmmeter in the continuity position, test for continuity across switch terminals. The green light would be on when the circulation pump is running on low speed. Economy skimming/heating modes are typically selected by customers If you DON'T have 220 volts, then you have an issue with the GFCI breaker in the main breaker box. WONDERING IF MY SPA HAS A UV LIGHT. I have looked in the manual and shows that it can be set for Clearray or O3. pollytintop. Note: the 24-hour circulation pump system also 1. Hi Karen. What Are The Best Hot Tub Bargains? Then, press the (CYCLE) button three times; The screen will display U. At this time the system is ready to accept your changes. We opened back up and it was wet inside so now we are drying everything out. Press the Warmer button until the display shows 0. Disconnect wires from Switch terminals. What is your error code? @hottuber. We recommend contacting your local Certified Tech or Dealer to assist you in diagnosing your technical issues. economy skimming/heating cycle to remove larger debris missed 2022 iFixit Licensed under Creative Commons Privacy You should see 220 volts on your volt meter - note that measuring from each wire to ground will not give an accurate reading). If there is a problem with the hot tub then it will simply refuse to switch on or it will trip out again immediately. I have changed the Clear Ray bulb. It was set to O3. I have no cycle button, no select button, and no Display button to complete the above steps. 1-at the circuit breaker, 2-at the plug outlet or on the end of the cord (110 volt models, or 3- on the pack located near the heater chamber. @bernie5567 you need to start your own question.. as you can see there is no response to other people asking on this place. light bulb! You might also find that your hot tub control panel is flashing at you, beeping at you or showing you all sorts of worrying symbols. blockage, l which you have to remove switch and inspect. The Altamar did not come with ClearRay until 2012. I have replaced the clear ray bulb and it is working. i have a used 2010 {?} The LCD screen will display U. Check secondary screen filter (Solo Models only). See complete list of error codes here. I just replaced the bulb because the bib message came on when I drained and refilled my spa yesterday. Holly, typically there is an error code displayed on the topside control panel associated with the red light. if switch measures infinite (no continuity) with pump off, switch is OK. Why does my hot tubs breaker keep tripping? Im I correct ? The price appears in CAD, then changes immediately to US, but afer put in my car, it shows CAD. Simply toggle that function to Off or to ozone on your topside control panel. We have a three year old Sundance Edison model SN100618091. This post was created by Andrew. Refer to sections 9.8 and 9.9 Press the select button and it will read ON. Any suggestions?? Note: these modes This indicates that the ClearRay Uv bulb has expired and must be changed. On our store there is a button near the top right hand side of the page. Hi Kim. DATE 12-03, HAVE HAD FOR 15 YEARS AND HAVE NEVER SEEN THE CODE blb. You dont have to drain the spa. Hi Brian. Please note that if this is a new installation, the manufacturer does not consider this type of damage a manufacturer defect and will not cover it under warranty. utilize pump#1 and the larger filter cartridge end to quickly clear Please email us at this link: Product Support is here to assist you in identifying and selecting the right part for your year and model of spa. Your spa includes a 24-hour circulation pump which filters the Low water flow can be caused by a number of issues such as low water level in the hot tub, blocked or dirty filters, a damaged pump, blocked water intakes, blocked jets or possibly an airlock. It's winter in the mid-west. This The circulation pump draws water through the short side When the spa goes into the Watchdog the spa will not operate.This is how it happens: When you try to use the spa, you will see 3 or 4 dashes on the control panel (depends upon the model). There was a small amount of water leaking from the ClearRay unit. Berniece Abduli. The control panel has crashed Bear in mind that hot tub control panels are basically small computers and from time to time they may well suffer from software errors and crash. Maybe it changes to US once my address goes in? Hot tub was over filled and completely shut off. The chances are that there is some loose wiring somewhere,some moisture has got into an electrical component or something like the heating element needs replacing. Measure resistance across switch terminals for infinite resistance with pump off. We have alot of people replace the high limit also and it could also be an issue.Because this is the most common issue and one that is the least expensive to replace, We recommend you having a spare set of the Temperature and High limits in case this happens (and usually happens at the worst of times)Here is the link for the Temperature and High Limit Sensors:http://www.spaandpoolsource.com/sundancetemperaturesensors-2.aspx2. If you have everything unplugged (including the main pump) and it still trips, then there may be an issue with the transformer that is soldered or plugged into the circuit board. continues to operate 24-hours to filter and clean your spa. below for additional information. terminals for continuity. Are Cheap Hot Tubs Any Good? Im not sure if there is any scientific fact in this but you might just find that doing this major reset will solve your control panel problem and set your hot tub back to normal. If the rest of your hot tub seems to be working ok and you are sure that you have got electricity coming to it but the water is cold then the chances are that your heater has cut out. debris in your spa. To reset the duration countdown timer Check both ends of the cable particularly where it goes into the hot tub as it will probably plug into a socket. Does the socket look corroded by any chance? My spa was purchasing 2009. Once the duration countdown timer for the CLEARRAY System has Hi, I have a Majesta Sundance 2009 SPA. Press the (UP) or (DOWN) button to change the status If this is the case, then there may well be a method of clearing or resetting the hot tub control panel without switching it off. 2. We have a Sundance Spa and it keeps flashing 616 and it wont come off. 4. Replace the control panel If all else fails with your control panel then you might need to just bite the bullet and replace it. The process of replacing a control panel is relatively easy as they are essentially plug and play, you just need to make sure that you get an exact replacement.. If you just changed the bulb I would suggest you either have a bad connection, bad bulb and or incorrect bulb. We are the second owners. We have a 2006 Altamar 800 series with a BLB error? The predominant manufacturers are Balboa, Gecko and Hydro Quip. 1 PUMP DOES NOT WORK. the connector seems engaged, power is on and jets working. WATCHDOG Error Code: - - - or - - - -The most common cause of theWatchdogerror code are the sensors, specifically the temperature sensor. I also followed the steps to turn off the countdown and set it to off but the exterior light remains red. Press the up or down temperature button until it reads OFF. Check if it is still leaking where the bulb goes in Rachel. Thanks again and I will definitely save this link and order a bulb for next year. and heater only while a programmed filter cycle is running (unless in We do not ship or sell outside of the USA! The Timer''can be programmed as scheduled (24 hours 7 days with 8 events)or loop timers if you want to use more event every day. Hi Pat. 2 pumps neither running. If you try and reset your breaker, sometimes it comes on but it will probably go back into Watchdog error - - - -. The quickest way to confirm if this is the case is to disconnect both leads from the circuit board supplying power to the heating element. However, this link takes me to your Canadian store, I think. This makes sure that everything has completely drained from the appliance and gives it time to reset. Terms If this does not make the code go away, then send the board in for repair or replace it. *With a $4.95 Handling Fee. I FOUND THAT IF I PUT IT IN THE ECONOMY MODE, AND PRESS CYCLE, UP COMES THE AUTO SYSTEM, READY TO PROGRAM THE 4 FILTER TIMES. Thanks. Most common cause for Watchdog is the Temperature Sensor. If you have any further questions feel free to chat me back. What Causes a Hot Tub to Overheat? If the light did not come on, then the circuit board will need to be replaced. If the spa was built August 2016 or later a green and red light indicates normal operation, no lights indicate unit is off, single red light indicates a burnt out bulb. The general advice in this sort of situation is that you wait for 10 or 15 seconds before switching the appliance back on. Power up the system. accept your changes. We are currently closed for restructuring. This will 100-percent guarantee that the hot tub has reset itself and will also give it chance to cool down. Please guide me as to how to perform the steps to get rid of the flashing b lb. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Our breaker is tripping and we cannot power on the hot tub. It was working just fine prior to this. Economy Mode in this mode, press the (CYCLE) button seven times to enter the programming mode. Any work you try to do on the hot tub yourself could invalidate your warranty. Heater is deactivated. We do not ship or sell outside of the USA! where is the red reset button for the computer pack and or pump on these models? PVC Pipe comes in 1/2, 3/4, 1, 1 1/2, 2 and 2 1/2 inch, But when you measure across the pipe (outside diameter) you do not get what you think. ClearRay Uv did not become stock on Sundance Spas til 2012 so unless someone installed an aftermarket box on your spa you wont find one there. Can I post here? The spa needs to be empty to replace it. All other error codes can be viewed here. the operation of your spas heater. important that all water be removed from the spa and equipment and plumbing lines to protect against damage from frrezing. 6. High-limit sensor located in the heater drywell is nonfunctional. It has a waterproof box and it is suitable for outside. Be sure you have proper voltage to the control box from the house and that you also checked each fuse on the circuit board with a meter. Everything for your Spa Including Help & Advice, Heater Accessories (Knobs, Indicator Lights), The GFCI Trips When I Call For Heat Or Turn On The Spa, The Pump Is Coming On By Itself - No Buttons Were Pushed, When I Push A Selected Button, Something Else Comes On, The Display Is Going Wacky And Some Of The Buttons Don't Respond, The Spa Side Buttons Are Not Responding When I Push Them, The Main Terminal Block Where The Incoming Power Terminates Has Anyone know how to switch on a down east spa. But after a few minutes quit. It is in stock and will ship fast. danfrom71, If I can jump on this thread. We also have the complete ClearRay units available complete with new quartz sleeve and bulb. If this is the case you could try putting a new heating element in or calling out a service engineer. If you do not get these readings, then either a fuse is blown or the transformer is faulty. If the circuit breaker keeps tripping then there is a problem thats needs sorting out. Overfilled hot tub, it shut off. Circuit breaker is fine and the gfi at the power switch is not tripped. Once youve done this turn the power back on again and allow the hot tub control panel to settle down and hopefully, it will have solved the problem.. Jets pump 1 will not reset it. ClearRay UV became an option on the Altamar spa in 2012. All the above were caused by a loose connection. Directions are the same. If the timer is not at 0 pressing the And I guess I must look into the maintenance of the other system (add salt to the Ocean SPA System). CLEARRAY System appears on the LCD display, either ON or OFF If you require a replacement uv lamp or quartz tube feel free to visit our online store http://www.aqua-tech.ca to check for prices and availability. There are two different scenarios where you might need to reset your hot tub control panel. THAT IS CONNECTED TO THE HEATER, AND WHAT FUNCTION IT HAS..THANKS, John this is from page 15 of your 2003 Sundance Portofino Tango owners manual. Thank you for your quick response, Nigel! Hi..I have a 2006 Sundance Cameo indicating it needs a new UV Bub..However, I have removed all 3 front panels and cannot find the square box to replace the bulb that the videos show..do you think you can direct me to where it may be located..Serial # is OCA3850-100220687-0306 Any help you can give me would be appreciated. You should see 220 volts. Note that not all spas have a pressure switch, so these instructions may not apply. If this is the case then you can try a trick that works really well for mobile phones that have been dropped in water., Find a rectangular container and fill it with ordinary cooking rice. Did the heater light come on on the topside control? 9.9 Economy Skimming/Heating Modes (F4 F6) If the quartz tube has a crack you will need to replace it Cheryl. Economy Mode in this mode, press the (CYCLE) button Check for Flow/Pressure Switch problem. This site is owned and operated by Hot Tub Focus. Hottubfocus.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Hi John. Shona Neish, I cant find the reset button on the panel. It was super expensive at my store. To access the programming options follow the step below. This should work with your hot tub as well. Now I can't get heater to come on . If the rice method doesnt work, and you are convinced that your control panel is still wet, then leaving it in a warm dry spot inside for a few days may well do the trick as well. THOUGHT MY TUT HAD TO BE IN THE STANDARD MODE FOR THE AUTO FILTER SYSTEM TO WORK. Generally speaking, it's a small red button that is also located on the control pack, if it is out (stiff), then it is popped. STILL WONDERING ABOUT THE SMALL CIRCULATION PUMP. There are generally two "hard resets" in hot tubs, the GFCI, and the high limit reset. If the both lights are off the bulb is in rest mode. I looked into this a little clossely and I found out my SPA has a Water Sanitizer, by Ocean technologies (Ocean SPA System). Click on this link for all Sundance Spas Manuals:Sundance Spa Owner ManualsSundance Spas Tech Tips:Some of the most common error codes for Sundance and some tech tips to assist you: 1. My button choices are: light, jets 1, jets 2, cooler and warmer ( from left to right) can you offer any suggestions? My spa was built in 2017 so the green would indicate its functioning propertly. Turn on Main pump and measure across switch terminals for continuity. Flow or pressure switch not closed when pump is running. Readings should be taken at the terminal block on the circuit board. Temperature Incorrect or OHAnother issue that comes up and is an indication of a bad temp sensor is the temperature reading becomes inaccurate or the spa is going into theOHerror code. I have plugged it in. If this has happened all you need to do is to switch the switch back on again. We have a 2017 Constance. Are the directions for changing the UV bulb for that model the same as for the 2012+ model? See "error codes/blinking dots" above. Dec 21, 2018 by If either one is tripped, there is usually something that caused it, as they are both for safety. 6. Press the (UP) or (DOWN) button to change the status However, you might find that you need to reset it several times, in which case this could indicate a more serious problem. That worked perfectly.. At this time the system is ready to SAW THE SAME QUESTION ON YOUR WEBSITE, AND HOW TO FIX IT. of the CLEARRAY System from either ON to OFF. Measure resistance across switch terminals for infinite resistance. Press the (SELECT) button once. 1. 2. accept your changes. The Circulation Pump may be plugged up with debris or it is defective. The current status of the of the double-ended filter cartridge and effectively removes small Wonder if it could be something Im overlooking? Any suggestions? The red light is on indicating power, but the green light does not come on. After reading this, thanks to Nigel, I learn that my SPA doesnt even have one ! So, has your control panel recently got very wet? If you have a control panel on a cable so that you can use it actually in the hot tub, has it been dropped completely in the water by any chance? Now, of course, you would expect that the control panels would be manufactured to be able to withstand submersion in water. Whet is going on ? If your water is cloudy you should definitely get a sample down to your local hot tub store to have the water tested. Refilled the hot tub and it wont start. If you do need assistance identifying a part for your spa, see the Contact Us info.Need an Owner's Manual? Proper water flow is inhibited or flow/pressure switch may be obstructed, misaligned, or defective. At this time the system is ready to If so, the pressure switch or the pressure switch cable is defective and should be replaced. Below we have provided the Sizes of PVC pipe and the corresponding actual Outside Dimension of the pipe size. If so, the pressure switch or the pressure switch cable is defective and should be replaced. If you ever need any filters, pillows, spa chemicals or other parts please check out our prices here: https://shop.aqua-tech.ca/collections/hot-tub-parts-sundance-spas. times; I did go shoping for a ClearRay bulb but, thank God, did didnt have any in stock. Barbara the blb msg is a warning that your Sundance Certa spa requires maintenance. Press the (SELECT) button once. The system will only be on during a regular filter cycle or if the spa turns on to heat the spa. If you DO have 220 volts across both hot wires coming from the house, then next measure the voltage across both heating element pins. Any suggestions? If you don't confirm water is moving in the hot tub and through the heater do not proceed with the next step as in doing so may burn out the heating element. Sn1 Error Code: Heater is deactivated. Ive attached a purchase link for the factory ClearRay bulb that fits your model. 2. This timer saves me $30-$50 a month and also I do everything on my cellphone or by voice (byAmazon Alexa, Google Assistant) from anywhere!