Their customer service is pathetic and I'm sure the quality of their clothing is too. Backed by the National Science Foundation, I would like to stress to all aeropostale cuatomers, how horrible there. My own personal experience: Aeropostale has always been one of my favorite places to shop, but I have started to fall away from them as I am not a fan of the materials made with their cami's and t-shirts. At checkout, you will be prompted to choose a shipping method for your item(s). For more information about the shipping options you have, visit our, If you'd like to learn more about tracking your order, visit our. Have your Aeropostale purchases delivered. It's been constant calls and online chats with still no resolution. ColisExpat can deliver any and all products to you, except for products which are subject to an import ban in your country and high-risk products. I wish I would have read the reviews here before placing an order, but now I know to stick with American eagle from now on. Aeropostale, Terms &
Their response to a paypal claim and through e-mail was a tracking number for someone else's order sent to me. Rights Reserved. I had to repetitively ask by email and phone the status and what what will and won't be sent. To find more information about reviews and trust on Sitejabber.com please visit. Placed an order on August 12 got the order confirmation email then nothing. The representatives of Aero is very rude and it comes from management. Redeeming
If there is no "Cancel Order" button, we are no longer able to cancel your order. (9AM EST - 12:00AM EST), Do
Tip for consumers:The over promise and under deliver. I called Right away to make sure they send it to my billing address and was told to allow an hour for update. For Buy Online, Pickup In Store orders, this may mean that some or all of your order was not available for pick up in the store you selected. Rules and Restrictions, Delivery of
It includes your order number. Shipping is fast and hassle free. Which was a set and the jogger were absolutely huge to be large size. It's been a month and still says order waiting to be fulfilled this is sad the worst part is they send me a email saying sorry for the inconvenience but we have a 10 dollars off your next 40 dollar purchase thanks but no thanks I will never waste my hard earned money on ARopostale again this company does not care about you worst experience ever and customer service was no help thanks for stealing my money. WHEN I CLICK ON THE TRACKING NO. Order on cyber monday order went through i have printed receipt but no email, How can i check the last order from aeropostale, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I asked to have my order cancel since they do not know when it will be shipped he said it cannot be cancel. Here are 8 tips for writing great reviews. Shipping costs vary depending on the size of your parcel, its destination and the carrier. For more information, please see our
California residents, see our
Was never told that item was out of stock. I got an expired discount code for my troubles. I called today because I had not received order to find out it wasnt shipped. The company sent me someone else's order. Your credit card will not be charged if you cancel an order, however if you used a Gift Card to pay for your order, you may not receive credit back for a time period of up to 3 to 5 business days. Your browser's Javascript functionality is turned off. I called today because I had not received order to find out it wasn't shipped. She wasn't rude or anything and said she would go ahead and cancel the order. Consumers complaining about Aropostale most frequently mention customer service and gift card problems.Aropostale ranks 42nd among General Apparel sites. Policy, Jobs at
I wasn't even mad because I can understand that there might be a delay but after 21 days I'd had enough so I called to cancel my order the customer service agent told me that I hadn't received the package yet because they don't have the stuff I ordered. Order from any website, we will take care of the delivery of your parcel.ColisExpat breaks down the borders of e-commerce sites. BUSINESS DAYS DO NOT INCLUDE WEEKENDS OR HOLIDAYS). They are rude and are willing to lose customers. I HAVE THE SCRIPT WITH ME AND I AM VERY MAD AT THIS CUSTOMER SUPPORT AS HE HAS NO MANNERS AND IS VERY RUDE. Privacy
I placed an order on August 1st and it has yet to ship. My order total was about 147 dollars, I did the math multiple times. Customer service is useless and uninformed. When I got to the store was told it was over 60 day and they could not use the receipt to exchange it. California Privacy Notice and Do
I contact costumer serv. Information provided by various external sources. We placed an on-line order and requested 2-day shipping and it was apparently approved as we got proper confirmation, then 2 days later we got an e-mail informing us that the order had been cancelled, when we called their customer service line to see what the problem was a all we got was a bunch of "unfortunate" talk and no offer to help remedy their own shortcoming, we'll just go shopping elsewhere next time as we cannot trust them. Horrible! I placed an order and updated my most current address and when I went back to check on my order after it was confirmed, I noticed that it was sending my items to my billing address! I will NEVER shop there again. They screw up and do nothing about it. Your total shipping charges will automatically compute during checkout prior to the completion of your order. I had placed an order in nov 2021 amounting to $53.59 on the international website however have not received it till date, i. E. 26 jan 2022. Policy. ColisExpat ships to over 250 destinations. The customer care staff is uncooperative and condescending and extremely rude on live chat! I got an email from Aeropostale today, asking me to get this RATE the product I ordered! or Defective Items, Shipping
This site has very affordable clothing. I feel like it's a scam Perpetrated by Aeropostale. Do not buy on line or phone order. Very disappointed with your customer service.. Two orders never arrived. They were extremely rude and showed no interest in helping their customers, This company took my money out of my bank account did not process my order claims that they had trouble with my bank which they did not because I called my bank. 2022 Aeropostale. We offer several delivery options such as grouping parcels or insuring your parcels during shipment. With its very own independent international sorting center in France, which to date is the only one of its kind, IMX benefits from an international distribution network and a logistics organization which enable it to offer competitive and high-quality services. My shipping address clearly stated my new address so I had to call 3 times to get it fixed and the last guy I spoke with really pissed me off. Guess I'll be filing a dispute of charges with my CC company, since Aeropostale isn't allowing any canceled orders. The customer service agent said she would ship out a new order. I made an order for my daughters school clothes on 6/11/22 as soon as i submitted the payment I noticed the shipping address was wrong. Claim your listing for free to respond to reviews, update your profile and manage your listing. We use cookies for analytics, personalization, and ads. Quality: The quality of Aeropostale's clothing is usually just about average to above average. We spend our hard earned money and we should not be having this inconvenience. However, I have noticed that the t-shirts and cami's are often made from very thin material. Depending on the shipping method, the carrier will assign you a tracking number so that you can follow the progress of your package to its final destination, your doorstep. Instead I received an email stating I can get $10 off an order of $40 due to delays. Company not willing to make it right. All
What is happening with this company? And still waiting. Business days are Monday-Friday, excluding federal holidays within the United States. Not Sell My Personal Information. Sign up for Aropostale emails to get the latest styles & offers. Online it still shows awaiting fulfillment. PLEASE ALLOW 1-2 BUSINESS DAYS FOR PROCESSING. I still wanted the pants so now I can re order them if I want. Customer service said I have to return them to the store where they were purchased. For more information, please see our
They shipped to wrong address . They screw up and do nothing about it. Its just a cancel request. Horrible experience! ColisExpat a trademark of the IMX France Group IMX France is a French group of companies which today specializes in parcel delivery. Delivery Date, Shipments to all
Contact online twice and called customer service twice. I had the receipt and the clothes still had tags and was in the original bag I got this policy is RIDICULOUS! Report and dispute to your credit company, it's not right that this brand either takes forever to ship or does not ship at all yet refuses to cancel and still charges you. I just returned an item from them and asked about my refund which I paid through Klarna and I was told that I have to finish off my payments to be able to get a refund .I let the customer service lady know that thats ridiculous and if theres anyway I can stop the payments and get a refund sooner and she ended the chat . other countries, About
It's Sept. 8th. California residents, see our
They have been giving me the runaround. Why offer it, if you don't have it. Create your account to get dedicated delivery addresses in Europe and the United States. thank you for any help or advise I said it's not my fault I can't try them on before leaving the store and I didn't appreciate her telling me that I was being inconsiderate if I returned anything and she told me I'm just letting you know that if you return anything you're taking away from other customers. i quicy got an email say i g my order has been confirmed but haven't gotten one saying my order shipped yet. SIGN UP FOR AROPOSTALE EMAILS TO GET THE LATEST STYLES & OFFERS, E-mails
For more information, please see our Privacy Policy. Always a sale of some sort, beautiful as always, love the clothing highly RECOMMENDED I hope you will have a great time shopping there. Below are examples of e-mails you might receive: For more information, please see our Privacy Policy. I contact customer service and they tell me the amount on my card was 133.93, that was my big order cost with shipping and tax, which would cover it and I would have nothing. STILL hasn't even been fulfilled, let alone shipped! Please contact us immediately at 1.877.289.2376 with any other questions. Id rather dispute the charges than stick with aeropostale, never had this issue with American eagle brand, at least they can figure out which address to send my items too. Something is seriously wrong with their system! SO I WENT THROUGH THEIR CHAT AND WAS CHATTING WITH A CUSTOMER SUPPORT TAHJ H. I ASKED HIM WHY MY ORDER WOULD ARRIVE ON THE 20TH AND THAT WOULD MEAN 4 BUSINESS DAYS( EXCLUDING SAT/SUN) FOR IT TO ARRIVE WHEN I CHOSE OVERNIGHT SHIPPING. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. I purchased several pairs of jeans for my daughter for Christmas and ordered the wrong size . I will never try to give them any of my money ever again in my life. Bad way of running this. Told they could not ship it until order was returned . HE SAID ITS PROCESSED WITHIN 2 BUSINESS DAYS BUT IT WILL ARRIVE BEFORE THE 19TH. And it doesn't matter what you ask. There are a few reasons why you would receive this e-mail, including: Inability to ship to the address provided. I PAID OVERNIGHT SHIPPING SO IT WOULD ARRIVE ASAP. 3-7 BUSINESS DAYS. Please note that some items may offer only one shipping method. Thanks to this multitude of carriers, we can offer you different shipping rates and delivery times depending on your budget. California residents, see our
i usually do my holiday shopping on there and i wasn't able to do that this year. I have put my credit card in to order 3 times, once it went to a white screen and then went back a screen but knew all my information to enter. Not Sell My Personal Information. Obviously I am not the only one who are experiencing this. They have cancelled my order twice!! The quality ranges from the iteams. California residents, see our California Privacy Notice and Do Not Sell My Personal Information page. For more information, please see our
Please turn it on so that you can experience the full capabilities of this site. I am just so frustrated! But no, get that money.