Anyway, small thing which doesn't affect the rest of the positiive experience. Contributions should be appropriate for a global audience. Featuring a balcony, all units include a seating area, a satellite flat-screen TV and a mini-bar. Very Agresive stuff! Very good breakfast., The breakfast was very good and offers a lot of options: vegetables, fruits, pastries, eggs and meat, you have many choices. Each review score is between 1 and 10. Specifically - the towels left on the sunbed on the hotel's private beach were "taken" (so as not to say stolen) by the hotel's beach bar staff, when I was away for lunch with my family. Our guests use sunbeds and parasols free of charge at the pool and on a separate beach area. Discover the perfect place for relaxation at AQUAHOUSE Thermal & Beach, located next to the hotel. Dear nikolayn585, Thank you for taking the time to share your holiday experience at Astor Garden Hotel. Please note that all Special Requests are subject to availability and additional charges may apply. - Dinner at the A-la-carte restaurant was super good Let's not forget that the man sanctifies the place and no matter how many stars the hotel has, if the staff is terrible you can't enjoy your stay. At the moment we do not have any available room on the 6 and 7 September due to high occupancy. We recommend calling ahead to confirm details. The discussion with Staff, reception was almost an hour. Cancellation and prepayment policies vary according to accommodations type. The property usually replies within a few days. If we have any enconvenience we are pleased ti leave the hotel! The foldable bed is 70cm wide and 190cm long. Avoid using profanity or approximations of profanity with creative spelling in any language. Book on August 14th and 15th with 15% discount. Dont include any personal, political, ethical, or religious commentary. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Why? Swimming pool #1: Closed from Mon, Sept 30, 2019 until Thu, Apr 30, 2020, Swimming pool #2: Closed from Mon, Sept 30, 2019 until Thu, Apr 30, 2020. We enjoyed our stay there. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Then when I asked them where the towels were, they said that I and other tourists were to blame because we "dare" to leave the towels on the sunbeds and leave; then they threaten me until I told them I was going to talk to their manager, which I did. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. The Astor Garden Hotel is impressive with its classical architecture, elegant interior design and incomparable panoramic sea view. Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast. Alternatively, you can take a taxi for the Truimf taxi company, operating at the Airport. Astor Garden offers unique amenities including a spacious garden, a SPA center, restaurants, and excellent business facilities. All rights reserved. Are any cleaning services offered at Astor Garden Hotel? Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Hi, if I book 5 over/nights at the hotel and free access to AquaThermalSpa is included,how many times can I go there?Is it a daily pass once or 5days? I will be happy to welcome you back and see the improvements we have made thanks to your comments. Do the restaurants in the hotel have tables outside in the evening? Kindly note that cash payment at reception is required in the local currency (BGN). Constantine and Helena Resort. I travel often in different parts of the world, and I appreciate helpful reception staff. Is there an iron and hair dryer available to use ? You can sort and/or filter them by time of year, review score, and more. The maximum number of cribs allowed depends on the room you choose. Furious knocking by the cleaner at 8.15 am? . We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Dear FrequentBizTraveler1, thank you so very much for taking your time to review your stay at Astor Garden Hotel. Kids and family friendly, also for couples. Lovely chairs and a quaint sea cove. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Yes, dry cleaning and laundry service are offered to guests. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. The 4th-floor rooms have a beautiful sea view. The hotel is new and well maintained with nice swimming pool and lobby. We will be delighted to welcome you next summer. Yes, you can check-in early in the morning if your reservation is starting from the day before. I am glad that you have enjoyed your sleep in our comfortable beds as well as the breakfast offered at Monty Restaurant. Which room amenities are available at Astor Garden Hotel? Nothing. On the last day of our stay, the reception accused us that we drank a small bottle of water from the mini bar worth 7 lev (4 euro). I wish we wouldn't have missed the opportunity to comfort you further at the beach but hope to welcome you back and get it right. The room is pretty big. hotel, management do not know nothing about customer relations, can not leave positiv impression. Is parking available at Astor Garden Hotel? I would definitely go back there and I recommend it! That's how we know our reviews come from real guests who have stayed at the property. We also have a Presidential suite for the accommodation of 2 pax. (score from 1640 reviews), Very nice hotel, feels like new. A private bathroom with bath and shower, free toiletries and a hairdryer comes as a standard. Issues concerning Booking.coms services should be directed to our Customer Service or Accommodation Service teams. Please note that advance reservation may be required and there are extra charges for the sunbeds and parasols. WiFi is available in all areas and is free of charge. Very bad experience!!! - Room size was perfect You're eligible for a Genius discount at Astor Garden Hotel! emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Special thanks to the restaurant shift manager Bozhana and the tall blond male chef at the hot station for attending to my glutenfree needs. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Konstantin i Elena (0.2 miles), and Alibabki Pool Bar (0.1 miles). Whats the difference between double room The, The food was excellent and varied. Yes, it is 0.3 miles away from the center of Saints Constantine and Helena. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Lock in a great price for Astor Garden Hotel rated 9.2 by recent guests! Do you have available options? Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Promotional content will be removed. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Couples in particular like the location they rated it 9.4 for a two-person trip. The view from the room was nice, including sunrise. Will come back again definitely. Read more about possible travel restrictions before you go. The only way to leave a review is to first make a booking. At 8.15 am on a Sunday, on my holiday. After one hour we tried to ask what is happening and very unpolite they told us to wait because there is a problem with the reservation! Our location combines the convenience of easy access to Varna and the tranquility of the oldest sea resort in Bulgaria. The spirits are served between 10:30 -23:00 as part of the All-inclusive service. Check your booking confirmation email to find your booking number and PIN. Astor Garden is definitely operating and is probably the best in the resort area. The hotel pool is small., Nice location, Sandy beach, food is excellent, very helpful staff., Very nice accomodation, good meals, very nice pool, perfect foar kids., Excelent location , very quiet in the morning for late sleep, no mosquitos, loved aquatherme for kids, Liked the options for food, everything was pretty clean (some coffee spots here-and-there), the possibility to enter the aqua spa. Hi! We've sent you an email so you can confirm your subscription. Something went wrong please try again later. Caters very well to people with dietary restrictions. We are looking forward to welcome you back soon. At the beach bar, we only offer soft drinks, coffee, and beer. Please noted that once you enter, there is no time limit, but it is not possible to exit and come back on the same day. Thanks again for your constructive feedback and I remain with kind regards, Emre Kiris Hotel Manager Astor Garden Hotel, Revisting this beautiful hotel for another brief vacation. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Children 12 and above are considered adults at this property. The food is good. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Asked about: Deluxe Double Room with Balcony and Sea View - Free Access to Aqua Area in AquaHouse Thermal & Beach and are there plenty of places to eat within walking distance? Hello, we can offer a couple of options, including a room with an extensible sofa bed or interconnecting door. A kid's club is also offered at the property. Please note that extra charges will appy. Thank you! What options do we have at your hotel? The personnel was excellent - accommodating and friendly, I am rating this hotel seven star. They are reliable and have regular rates. We will supply a baby cot and an extra bed. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Booking.com. Free parking. We look forward welcoming you back and remain with kind regards, Emre Kiris Hotel Manager Astor Garden Hotel. It is rewarding to read your review and learn about your satisfaction on our food selection as well as our leisure areas. Does Astor Garden Hotel offer any business services? The cost of an airport transfer is 65 BGN one way. After some discussion with the staff at the beach they finally agreed to go to the spa to get the towels for us. We have a kid's play area in the garden with swings and slides. In no case the services and staff of this hotel are 5 stars. This morning, songs blaring out of the speaking in our room at 7 am. *The rooms are spotless clean and mattresses are very comfortable. There is a hair dryer in the bathroom. Once again thank you for your feedback and I remain with kind regards, Emre Kiris Hotel Manager Astor Garden Hotel. offended that you stepped on their doorstep at the pool bar, beach, spa, etc. Went to the beach. Can I opt it later maybe at the checkin with same added costs like it was if I did the bookin. They're also applicable regardless of the comment's tone. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. This service may contain translations powered by Google. coffee machines and red wine in the fridges, I was surprised at their confusion of how to deal with the stain and I think the actions they took, left even bigger stain which may require only special chemical treatment from there on. Dear 949alexandrai, thank you for your kind words and I am delighted to read that you have enjoyed your vacation with us. Prices are the average nightly price provided by our partners and may not include all taxes and fees. St. St. Constantine and Helena Resort, 9006 Saints Constantine and Helena, Bulgaria Hello! Yes, you can. Can you use the beach area by Villa Chinka? if the writer is claiming to be someone else). Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. Contributions should be travel related. Come on, the price of the room is already high enough and a rather cheap beach bed should be included for hotel guests. Dear Lil1981, thank you for taking the time to review your stay at our property. Best wishes, Emre Kiris Hotel Manager Astor Garden Hotel. I enjoyed the food and the accommodation, as well as the pool and beach, which you can use for free as a guest of the hotel. They give us the room ofer 90 min of waiting! To edit a review youve already submitted, contact our Customer Service team. What are some restaurants close to Astor Garden Hotel? Your health and safety are a priority for us. Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay. My flight arrives at Varna at 02:55. We like very much your premises and the reviews are great! Book until 31.08.2022 with promocode SPA22 and get 10% discount and free classic massage. Wifi is ok. Nice location, Sandy beach, food is excellent, very helpful staff. Get instant confirmation with FREE cancellation on most rooms! Browse questions from guests for anything extra you want to know about the property. Access to the, Everything. All Deluxe rooms are located on the top floor, with a central sea view and guests can choose between the main restaurant and the a-la-carte restaurant Monty. There are more repeat guests here than most other properties. Rooms are big, and the beds are high quality. The bathrobe can be taken to the neighboring SPA centre. The main restaurant has a nice terrace and you can enjoy a delicious dinner outdoor. This. *The outdoor area is beautiful, the garden is well maintained, variety of sitting areas in the garden, and a large pool. See more questions & answers about this hotel from the Tripadvisor community. Could you please let me know if the hotel has a private beach, and if sunbeds&umbrellas at the beach are included in the price? A new five-star hotel located in the Saints Constantine and Helena Resort, 8 km outside the city of Varna, amid the freshness of the natural park environment and in immediate proximity to the sea. if an all-inclusive option is available, I would recommend it. It's a pity that our Leisure team at the beach left a sour taste on your holiday regarding the towels, I will personally share your comment with the team, they could have been a bit more flexible. Astor Garden Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. What food & drink options are available at Astor Garden Hotel? Hi , do you have any Drinks Like Beer And Whisky For 24H ?? Your constructive feedback for our Housekeeping team is valuable for us, thank you, I will share your points with the team and obviously will round those corners with more training. Services for 1 star! Questions and answers should be property- or room-related. It is not first line hotel, but it's ok. 2 min walk to the, Every thing was very good for this stay. Incredible place! This lets us know our reviews come from real guests like you. For the all inclusive package, is there a variety of food that is suitable for someone with celiac (allergy to wheat products)? There are more repeat guests here than most other properties. There is an espresso machine in the room. To see correct prices and occupancy info, add the number and ages of children in your group to your search. There is also a Spa, the massages and therapies are amazing! Which popular attractions are close to Astor Garden Hotel? Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Hello, thank you for your interest. Please enter the dates of your stay and check what conditions apply to your preferred room. When would you like to stay at Astor Garden Hotel? Sts. Get the travel advice you need. Very clean. Own or manage this property? Designated ironing rooms are available on the second and on the fourth floor of the hotel. Assisted with all requests: to make a payment and receive delivery, dealt with dry cleaning, and assisted with room upgrade., Excellent location close to Varna and golden sands , superb hotel with best amenities, the hotel grounds are amazing with pools with mineral water , the aqua center is a must to use, Monty restaurant, We absolutely love this place, the room is spacious and the bed is really comfortable, the food is good and diverse and the access to Aqua House is a big plus., - Breakfast was exceptional Positive sides: ok beach, nice new hotel, nice neighborhood. 1560740,1565670,1565080,1566560,1559850,1553180,1563710|6,1568250|3,1565870,1565870|2,1568250,1561220,1535640,1569930|1,1542630,1559850|1,1569930,1563880,1567830|1,1557030,1563710|2,1563710,1550830,1561950,1550830|3,1565870|4,1559850|7,1561630,1557080,1542720, Astor Garden Hotel (Hotel), Saints Constantine and Helena (Bulgaria) Deals. *Exceptionally professional, welcoming, and friendly reception staff. Dear barborag502, Thank you for taking the time to share your review for our property and services. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Spacious apartments with 1 or 2 bedrooms and a sea view, Monastery of Saints Constantine and Helena. Thank you though for praising our food offerings and rest of the hotel services. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. There are a lot of pools with different water temperatures. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. A burly man comes and he starts shouting at me. We stayed for a weekend and the hotel is exactly what we were looking for. Dear Odyssey38716511139, I am saddened to read your review about beach and towel concerns. They dont deserve our money! Apart from the promise that they will have a talk with the beach boys and that the hotel lacks towels, there was no reaction from the management (public relations manager). Very clean. Assisted with all requests: to make a payment and receive delivery, dealt with dry cleaning, and assisted with room upgrade. Horrible staff, good infrastructure and food. Yes, it is possible to add services on site. Asked about: Double Room with Balcony and Park View - Free Access to Aqua Area in AquaHouse Thermal & Beach Negative sides of the hotel: poor desserts, unripe fruit, local fake Coca Cola. Really so disappointed at the staff and overall stay at this hotel. Please enter a valid email address. There are also a couple of nice restaurants nearby. Claim your listing for free to respond to reviews, update your profile and much more. The positive: - very comfortable bed - Good breakfast and nice waiters (we had breakfast only which was luckily served in a much nicer place than the breakfast of the all-inclusive guests) The negative: - Horrible staff at the beach, they even tried to accuse us of having already taken 3 towels when we havent had any. A very nice hotel, beautiful surroundings, attentive staff. Pretentious service. Enjoy a relaxing holiday on the Northern Black Sea coast. Family room with a sea view or park view. Unfortunately a family room is not available.thanks, I have reserved by mistake without all inclusive option. *The bartenders at the lobby bar are very attentive and friendly. Hey guys, I am looking to get family room with sea view for 7-10 nights 21-29 August 2+2 with breakfast only / OR AI. I Sked the reception to help me with a bouquet of flowers for my wife and they did a very good job. Are there opportunities to exercise at Astor Garden Hotel? The incident caused an unpleasant farewell, sadness and disappointment, we left this hotel treated like thieves it's not very elegant. Enjoy the captivating sea view. Astor Garden Hotel has been welcoming Booking.com guests since Dec 14, 2017 The food was great and the time spent in Magic House was truly the best, especially the Happy Hours. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. The aqua house was very fun. Boasting a seasonal outdoor pool as well as an indoor pool, Astor Garden Hotel is set in the beach area in St. Constantine and Helena. All content should be genuine and unique to the guest. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Thank you. Excellent location show map, Excellent location rated 9.4/10! Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. I called to make sure my room was a sea view facing room and was assured it was. Whats the price of airport drop off please(Varna airport,around 4.30am in the morning)? - Recreation room had fun games Double-check the maximum capacity for the room you selected. Approximate prices in USD for a 1-night stay, We'll show you stays where you can have the entire place to yourself, This property has taken extra health and hygiene measures to ensure your safety is their priority, Great location and facilities for couples. Saints Constantine and Helena Central Beach. Hi, Comfort, elegance and large spaces. Astor Garden Hotel takes special requests add in the next step! Perfect breakfast, pool, gym. Private, A luxurous hotel with a very good location by the, Lovely hotel, comfortable, with great design. Really shouting at me to get off as the beach is closed, at 19.15. Excellent facility for unforgettable and quality stay, Very warm and professional staff, impecable cleaness, excellent facilities which provide for multifaceted interests in recreation even off-season.