I ordered a dress for a wedding and it never arrived and they refused to send another or issue a refund. There were so many choices, it was hard to narrow it down! I highly recommend JJs House! I followed all of their return instructions to a T. They did not refund me the complete amount even though I returned it to them unworn and in the exact condition that I received it within the allotted 14 days that they give for a return. I tried to buy another exact same pair just in a size smaller with the 20% off cupon i got from my previous order plus the $5 dollars off because i took their survey and neither of them could be applied to the shoes i was trying to rebuy so i would have had to repay the whole $ 60 USD again. The dress came fairly quickly and I love it. These dresses make me feel beautiful. Although it took weeks for the product to arrive once it was sent, there was tracking information available to see the progress.. Every information can be easily found, the communication is smooth. my question is where is my money. Plus I waited a month to get the dress! Awful customer service. The prices are so reasonable and shipping was very quick. the look of the outfit, and I will have to find an alternative. If my dress, ordered in a standard size does not fit, I will return and reorder in a custom made size dress of that style using my exact measurements. Very upset with their customer service. Ive returned the try ons and ordered the dress I want in the color I want. ), Thank you for your review. Thank you for your cooperation in advance. We do apologize but please kindly note that almost all the dresses on our website are made to order, for your items, we need 15 - 18 days to prepare the item and another 5 - 8 days to ship. If you havent checked their website out you must. Search for results at searchandshopping.org. Please remember to check your email. Testimonials: http://www.jjshouse.com/about/help.php?page_id=3 Luckily I had time to get a better dress before my wedding! I love my dress from jjshouse! Thank you for your compliment. The live chat feature is useless - they say they can't see anything more then what the consumer can see online and the email responses are all cut and paste generic responses. The CHAT agents are very helpful. JJHouse's customer service was quick to respond offering 4 options. You may also go to "About us" and "Testimonials" for further information. JJs House is excellent. Now we can have an awesome honeymoon :). I bought a dress from ASOS and had a horrible experience, the dress was cheaply made, got charged an extra $70 COD on pickup when delivery was supposed to be free and zero help from customer service!! In addition, many customers have purchased from us and left us good reviews. Thank you for your cooperation in advance. My dress is beautiful. I wanted a simple dress for a backyard wedding and this is the perfect one! I do not recommend this company at all! 800 Number For Free - Quick And Easily Found At SlyToday! Der customer, Could you please tell us which item you are interested in (need the ID or link)? Their own tracking proved otherwise. Dear customer, After haggling they agreed to refund me but wouldn't give me a full refund (they deducted the cost of the return shipping). The dress came relatively quickly and I had no problems with it. It's better to have a good buying experience as oppose to dealing with a hassle when your event is suppose to be a good experience. Hope to hear from you soon. This is just terrible customer service. We are sorry to hear that you are not happy with the shopping experience with us. Paid extra fees for the additional shipping cost. You have been warned. I will definitely recommend to others and will order again. Merci. Also, delivery was well within the time frame they said it would arrive. Prom season is here, and you deserve to look and feel amazing for your big party! New Prodigy Network offers exclusive commercial real estate investment opportunities in Manhattan through a unique crowdfunding model. Hi, please feel free to contact us by sending emails to service@jjshouse.com if you have any concerns. To be honest I'm very disappointed in JJhouse, i went and bought a $60 USD pair of shoes for my wedding as they matched my silver and sapphire blue color scheme however i was extremely dissatisfied and disappointed in what i got. Bought a dress priced 125 and when I paid it reduced to 91 plus shipping. Then when I posted a bad review they said they would give me a refund and sent me a returns form with an address to where to send the dress. Was expecting the earrings I got to b a bit longer in size , but very cute to wear e Their customer service is a joke. So far our experience has been incredibly positive! Ordered 2 dressses and had to wait a month to receive my products instead of the 8-10 days mentioned in the email for standard delivery. After placing your order, you can always check the order status on our site. Please do not purchase from this scam company! I wear a size 4. Hey The dresses I did get were good, I just don't have a model's body. Excellent vendor, quick delivery, professional service and help desk. Over 10 Years of Experience to Give You Great Deals Sitewide. The dress was super wrinkled, stuffed in a tiny box, wrong dress, wrong material and way wrong size and I went off their measurements on their website! I am really very annoyed of it. We have reported your problem to our relative customer service department. We are sorry for the confusion but your order was sent timely after being completed. Our customer service department has asked for further information to help. It's going to be 5 dresses in total going to waste because they won't exchange it. It arrived sooner than expected too! DO NOT BUY! Most dresses run small from JJ's. They will only give me 50% of my money back. The tracking information just stopped and the dress never showed up. I purchased and returned! I have also had to return items and the process is easy and timely. JJ's House prides itself on exceptional customer service, high quality and affordable prices. I have a second order that is still in process and emailed them to say can I get bigger size as i received the previous order and the dresses don't fit. I have been a jj house customer for the last year I order a few dresses and I don it have any troubles. What I ordered and what I got were two completely different things! Ordered a custom size dress for my daughter and the bust was too small (ordered a 24" bust and the bust of the dress measured 22.5). Received my colour swatches and ordered my garment. However, I have been very pleased with the service, response, and quality of the work. Also they made a dress for my Mom and it looks awful they didn't follow her sizing at all! Please kindly check the email we sent and give us a quick reply. If I could leave 0* then I would. I ordered the beaded clutch purse from JJ's House and I love it. We have changed the address and size as required. I will buy more often. I had to pay to ship it back to them and then pay to get a new dress to replace their terrible workmanship. The prices are so cheap on JJsHouse, as well. So glad I discovered them. Dear customer, I recently received my wedding dress and veil ordered from this company. Very nice quality and good communication via email. The color scheme changed at the last minute for one son's wedding. Would recommend 100%. it's way too small and too short. Their customer service just stinks. Dress I got here was the most perfect dress to have for prom, highly recommend this app to get amazing dresses. The quality was very good too. My lawyer wrote a letter to the European Office of Consumer Protection and the penalties are TO high for what you do. You cant got wrong! The designs are gorgeous and there are many choices for all ages and sizes! Our dresses barely needed any alterations!! Also my daughter is still looking for the perfect wedding dress here. The details on the dress are stunning and the fabric is Great Selection of items. I'm beyond frustrated because my cousin just received her dress from them also and it doesn't fit her. They clearly don't like refunding, sorry don't trust this sight, I would like my money back. Speedy Felice as well. I looked and looked for a beautiful dress in my budget and I'm very very happy to have been recommended to you guys!! They are THE most versatile and practical pumps EVER!! It arrived in 5 days! ve been made to order with fabric from the same dye lot?? Dont order before reading! I'm 5'2 and 125 lbs and have to order a size Large. if the color is way off, what is you return policy? Way to go! We don't need the dress until September so I left a little bit of room ro grow. I sent this recorded delivery as JJS house requested and when Royal Mail went to deliver it they refused to take it. Shoes, true to size and comfortable. Now they are offering a 10% return for a stock dress that they say is custom made. Hope we can serve you again in the future and make you a happier customer. Extremely disappointed with JJ's House's customer service. Thank you!!! The accessories were as shown on the pictures. so soft yet sturdy. Get the biggest range of super stylish Evening Dresses In New York Stores at JJsHouse. Jjshouse return policy. Choose your fabulous Dressesshops On 37th St Manhattan Ny All For Wedding&Special Occasion. Thanks! I definitely recommend JJs House! I am 3 weeks out from my wedding I was missing 2 of my 4 bridesmaids dress. Perfect fit and perfect color. So they apparently expect me to pay for their mistake. I highly recommend JJs House! We have sent the solutions to your email. use I lost 2 kg from the time I ordered to the receiving time. I regret not looking at the reviews before I made my order. All the items on our website has its own size chart. I have also had to return items and the process is easy and timely. What a horrible place! They were exactly what we wanted, and we're off excellent quality! Quality of the dresses' were really good. I wish I would've read these reviews before ordering! We are sorry to hear that you are not happy with the shopping experience with us. There are so many choices. I love jjshouse!! the perfect fit for the customer. When I finally get a hold of someone and they inform me JJs doesn't offer dresses bigger than W26 my brides maid is a W28. I can only recommend. The details of the fretwork and beadwork are high quality and the fabrics and styles are complimentary. Ordered a dress for my daughter (our flower girl) and I was so impressed with the quality that I wish I would have ordered my own wedding from them as well! They will not replace with the correct size. Hi, i would like to order one of your bridesmaid dresses but the closest closest you have to "sterling" (which is the color swatch i have) is silver. We received your complaint and we are really sorry to bring you all the unhappy experience. Amazing material. By clicking 'Send', I agree to WeddingWires Privacy Policy and Terms of Use. It's been a month and a half. ou. I purchased standard sizes and styles, nothing custom made. They do have a custom dept that will make the dress to your specifications but I never took advantage of that. I wish they offered the smaller sizes in longer lengths though. Dear customer, Id highly recommend future brides look at jjshouse for bridesmaid dresses and even wedding dresses. My reason for suggesting to shop locatebis that you can return or exchange without dealing with a return policy that would cost you money. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Ordered wrong size and put in address wrong, tried contacting them by phone, it obviously rings Hong Kong. There is loads of choice for my outfit. days after receiving your online order. Dear customer, Thank you for your feedback. So i ordered my MOB dress and custom sized it. They arrived in a few days. You may refer to the following facts: NEVER AGAIN! We also appreciate your honest feedback about your experience. I was sceptical about the size at first, but I measured my feet and selected my size from the size chart provided. Shipping is extremely high and must pay return shipping if the item does not fit properly. Highly recommended. I am trying to contact the service by writing emails, submitting the request, and trying for several hours in the live chat window but no response. The color the style everything. They will contact you soon. Thank you for your feedback. I needed to order 2 dresses so I could see which one fit my new body best. I was so pleasantly surprised. dresses that they will wear during my wedding. A wonderful choice for bridesmaids, maid of honour, flower girl, MOB/MOG dresses. So imagine a wedding dress full on details! I ordered my wedding shoes from JJs house and they were delivered all the way to South Africa in record time. The dress is very nice quality and fits great! Their return service is horrible. Quality of gowns and price are what keep me coming back. I would give them no stars if possible. The dress is beautiful and of good quality. It does not look cheap at all, in fact its very detailed! But I decided to reach out to their customer service anyway and try my luck, and they were so obliging. Thank you for your cooperation in advance. If there are issues they will work with you and suggest options. Clutches & Handbags, Cover Ups, Jackets, Wraps, Hair Accessories, Flower Crowns, Headbands, Pins, Combs & Clips, Tiaras, Lingerie, Sashes & Belts, Shoes, Veils, Bridesmaid Dresses, Flower Girl Dresses, Mother of the Bride Dresses, Shower & Party Dresses, Wedding Dresses, Alterations, Custom Designs, Online Ordering, Plus Size Available, Bow Ties, Shoes, Suits for Women, Ties, Vests. It also has pockets (Bonus! The order process was very easy and fast delivery. All I wanted was an exchange on some shoes. The fit was a lil smaller so after reading a few reviews, I went a size up and it looked ok. I'm VERY impressed with the Women's Satin Chunky Heel Closed Toe Pumps I got online!! I discovered the dress ended up shipping back to a location in Aurora IL even though they insisted it had been delivered to me. Customers can browse the vast online selection and choose their favorite dresses with great satisfaction. It confirmed for me I need to follow their measurements and order accordingly. I was hesitant to order online, but I know their dresses are quality because I had shopped through them before. Super service, trs belle qualit pour le prix. can someone give me some advice on getting some kind of a refund? I did have to return the first dress and order one size larger Beautiful dresses!! I ordered a bridesmaid dress from JJ's House. It's also going to last for years, so I hope I get lots more opportunities to use it. If you are someone who prefers a certain feel and fabric, it might be best to shop in-store but other than that, I definitely recommend this site. I bought an off shoulder dress at JJs house for my brother's wedding. The price was a small fraction of the price that I would have paid at any of the dress stores I had been to. I bought my wedding dress from there and I was really happy with the result, the quality is great and the dress was beautiful. JJs House custom made a dress for my daughter (which I paid extra for) and mistakenly made it size 23" bust rather than 26". JJ's House offers dresses to try on. It's very well made with the beads sewn on, rather than glued. As one of the leading online retailers, we send our dresses and other products all over the world. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. If youre debating whether to buy from JJs house or someone else, I recommend JJs. They gave me options to either still return the dress or to take a discount for the dress - the savings for which I could then use to alter the dress with a tailor according to my needs. I would avoid this company at all cost. One tip: When you order, be sure to read the sizing guide. For the delivery time. Before you decide to purchase from this company, look up their reviews and complaints on JJ'S HOUSE. I'm beyond frustrated. It was a shame because the material and quality of the dress was excellent! Instead they just reply trying to make things their customers' fault. p telling me to keep waiting for it even though the order is posted as 'completed' on their website. I was surprised when I got the dress. A 2021 Winner of The Knot Best of Weddings. I thought it was exciting but I'm very glad I did it. I will recomend the After, placing the order I received an email and message on the app asking which one was I actually going to keep. liweddings jericho Thank you for your feedback. Thank you for your time and patience. Only took 2 weeks for delivery. I needed formal shoes with a low hee Place is a total scam for your money. As a MOB Im looking for a beautiful dress and this website has such a nice variety. I ordered a dress for my daughters wedding and I was pleasantly surprised how well the dress was made and by the quality of the fabric. All For Wedding&Special Occasion. Please check your email and if you have any further question, please feel free to contact us again. In case you don't refund the money back I am going to hire a lawyer get you guys sued. Decided to get my bridesmaid dresses from jjhouse. JJs House is definitely worth a check out and I hope you were as happy as I was. Tailored Dresses In All Color/Size. I am enjoying my shopping. I bought a wedding dress from here and it has a bad quality lace, which was coming out of the dress and was not properly attached. I did find that the sizes ran a bit small. l that I can wear for extended hours while standing. The item in stock is out of stock, so we need to made the item to the order, so we didn't ship the order in 24 hours. I love Jjs House. Jjs customer service is fantastic and always helpful.