Now Sapphire Riviera Cancun features five la carte restaurants, a buffet, a grill and a caf. So we got 1/2 of what was ordered with much resistance and hesitation. Ladies must wear a bathing suit wrap or cover-up. Make a Splash at the Brand New Waterpark at Now Sapphire RivieraCancun! Hot meals such as pancakes and eggs as well as lighter breakfasts including cereal, yogurt and fruit are all featured on the breakfast menu. But, I was told, go ahead. This was our first family holiday to Mexico. For us the best part was how happy our children was and we are very thankful to all of the childrens club and entertainers they worked really hard. With ample space for dancing and relaxation, plus tons of amenities to explore, this is the perfect winter getaway with DISPATCH, O.A.R., Guster, and friends. First a few people that made our stay above average. A brand new beachfront wedding venue with capacity for 120 people, your special day will be spectacular in our sparkling wedding space facing the sea. When the waiters bring tea / coffee bring the milk at the same time not once the tea / coffee has gone cold. The food is not only super bland, which generally for the most part is fine and to be expected, but it takes almost 2 hours to get your order. If found attending a convention, guests may be subject to higher room rates upon arrival. Relax and unwind out onthe private stretch of white sand beach. Now Sapphire Riviera Cancun features five la carte restaurants, a buffet, a grill and a caf. If you are booking I would take a look at the swim up pools. Plus, options like private dinners and room service give you access to delicious meals whenever you want. Some of the shows where great but others not so good. Room service is terrible. One of the reasons why I was getting up at the crack of dawn to secure sunbeds by the front of the pool to make sure we could keep an eye on our children who couldn't swim. There are various room options available at both resorts for every budget from our standard Tropical View Room to Oceanfront Suites. luxurious Thanks to the entire team! Explore your options and find the best room type for your trip! With this program, enjoy a complimentary dinner, drinks and live entertainment at one of our nearby, participating resorts from 6 p.m. to 1 a.m. Just visit your concierge by 3 p.m. to arrange the evenings details. This website uses cookies to ensure you get the best user experience on our website. designates hotels that are following expert guidelines to reduce the spread of COVID-19. Great stay overall and will definitely return. Lunch 12:30 p.m. 4 p.m. Dinner 6 p.m. 11 p.m. Pepperoni pizza is also another guest favorite at Now Sapphire.. It had so much plants around it there was no view and with me keep getting bitten I didn't fancy getting eaten alive. . Spanning nearly 1,950 square feet, the on-site spa offers a full menu of spa packages and la carte treatments. Only The Wild Ones Weekend takes place at Sapphire Resort & Spa, an intimate and fully updated all-inclusive resort on the beautiful coastline of Puerto Morelos, Mexico from December 2-6, 2022. We normally love watching the children dance in the evening whilst having a glass of wine. - Snorkeling* I know I shouldn't expect everyone to understand English and I should learn more Spanish (I did try). On three occasions we were told beers would be delivered which we are more than happy to tip for! My children are nearly 7 and couldn't touch the bottom. Children entertainment in the evenings that doesn't involve the parents and children being separated. We paid $50 for an official airport taxi to the hotel but the return journey with the hotel cost $90. For the hotel staff reviewing this feedback, I think the majority of our grumbles could easily be fixed. General Information - Room taxes and service fees are included in vacation price. The new additions to the Explorers Club for children include an aquatic experience which offers slides, games and much more! Not sure why the room is there but always blocked off. Our children loved the activities put on during the day and evening. Although we did go out early. As a result we ended up eating in the buffet restaurants more than we liked as we just couldn't get the restaurant booking process to work for us a group as it meant getting back to the rooms and being ready too early. - Water polo Alonso did a great job in the core zone he was always making sure kids could play the games they wanted to. This I think is not entirely fair for guests but I guess I would expect a premium just not a 45% increase. Guests who stay at Dreams have the added benefit of dining in restaurants at both resorts, plus complimentary 24 hour room service to their suite at Dreams Resort. We dined at the blue water grill and this was good but by far out kids loved the market cafe buffet. Pack your sportswear However, I called 3 times prior and was led to believe beers would delivered (of course with tips) and then three hours later we were told sorry, we do not deliver beers, you can go to the bar. Not only was there false expectations set, but also just extremely poor service in general. The hotel singers wasn't really for us, felt like it was aimed at 60+ age group. So, here I am. - Kayaking Women: blouses, skirts, slacks or dresses; dress shoes. Special shout out to Eduardo the waiter he was brilliant, so attentive and always wanting to make you laugh. Staying at Dreams grants you access to all the action at Sapphire and another resorts amenities, dining options, and room service to add a more relaxing element to your vacation. Casual for Breakfast; Casual Elegance for Dinner. & Spa. Terms & Conditions. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. On site shop - WOW you need a mini mortgage to buy anything from this shop. Following that, I called to inquire about these unfortunate events, with no care. Great coffee and good selection of food. Full of bird poo. Now Club is a favorite in-room dining menu item, Taco Dorados are a popular menu item at Now Jade, Picture Perfect Pepporoni Pizza at Now Sapphire, Order a Cheeseburger in paradise at any Now Resorts & Spa. *Resorts are joining World of Hyatt in phases. The evening entertainment was a little hit and miss for me. - Windsurfing This special dinner is served only by advance reservation through our concierge. The hotel is located 2 miles from Puerto Morelos Town. Allsuites have been redecorated to a much more modern style, just for you! The two ladies at the omelette station at the market cafe in the mornings were excellent. And our balcony didn't even get used. As a group we really missed dancing in the evening. I think the hotel is really missing a trick here. Gabriella & Irais at coco cafe were both excellent and looked after us with a smile. The sunbeds where also dirty. Many people wanting to get their workout completed before the children get up. On the first night we was with the children on our own as the men had gone to a wedding and the staff was really good on this night. Lunch 12:30 p.m. 5 p.m. Dinner 6:30 p.m. 11 p.m. Breakfast*: 7 a.m. 10 a.m., Dinner 6:30 p.m. 11 p.m. Caf 6 a.m. 11 p.m., Late Night Bites 11 p.m. 6 a.m. Breakfast 7 a.m. 11:30 a.m. The Top Five Kid-Friendly Activities at NowSapphire. Our resort playground has two stages, water slides, spa, swim up bar, multiple pools, plus wait service at the beach, pool, and shows and so much more just steps from all guest rooms. On two occasions they held Mexican nights outside the Cocos and I've got to say they was two of my favourite nights. Moreover, all the team is so kind, friendly and smiling, it's a pleasure to play with them, I'm not disapointing, they were fantastic. Cancun and area offers MUCH better. The pools were all very accessible. Enjoybeachfront, swim out suites, family suites with guaranteed connecting rooms and master suite room categories. No sleeveless shirts for men. Karley was a great you lady she always included us. With the sun being so hot it was a really helpful escape from the sun. Bathing suit cover-ups or shorts and tops and sandals required. Food was good and I liked that they didn't serve fries at any of the buffets. A wash down of the sun beds in the morning. Pool - There is one massive pool which doesn't cater for children who can't swim due to the depth of the pool. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. Bathing suits allowed. Back at home me and my partner don't get to go for dinner that often so the childrens club the evening was great. We have a full resort takeover at Sapphire, meaning no one there except for the Wild Ones community and nothing but good vibes all weekend long! This was frustrating as a lot of the time, we would see these beds empty until late morning/early afternoon. Sapphire's Main Pool hosts concerts and activities with your favorite performers, the Adult Pool is perfect for kicking back with a good book, and Dreams Riviera Cancun's expansive Infinity Pool offers panoramic views of the Caribbean No matter where you choose to relax, take advantage of friendly, all-inclusive wait service delivering your next cocktail straight to your lounger! Book your stay today to enjoy Now Resorts & Spas gourmet in-room dining as part of your Unlimited-Luxury getaway. celebrate their special day in a breathtaking setting. Each resorts in-room dining menus vary slightly but they all offer breakfast, lunch and dinner. There are two menus offered depending on what time of day it is. The breakfast menus are available from 6:00 a.m. to 12:00 p.m. So it was most definitely not a room with a view but we was hardly in the room. Strict rules about sunbeds and allocation explained to guests on arrival. Unlimited room service is part of Unlimited-Luxury at all Now Resorts & Spas. She decided to blow her nose half way through cooking my omelet and then picked up some cheese to put in it that I didn't ask for. The view onto the sea looks amazing and we didn't choose these rooms as our children weren't able to swim. I'm really happy of the activities which are proposed, there is always something to do. Two on the children in our group wouldn't normally go to kids club and once they felt brave enough they gave it a try and loved it. I would like to give a special shout out of the ladies in kids club - Eli, Blanca and Lluvia. Men: long pants and collared shirts; dress shoes. Reservation changes may not be permitted unless authorized by the hotel. Entertainment in the evening was fun and there are plenty of things for kids to get involved in. QR, Some of the waiters were excellent and really got it others not so much. In the morning they really need more staff to help with the long queues. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. - Scuba diving*. If you got to the restaurant for 6pm you could get a booking pretty much straight away but it you got there at 7pm you could be waiting a couple of hours. I hope your experience is better than mine, but heres to being honest, and sadly disappointed. The entertainment during the day was fun and I really enjoyed the different exercise classes they had available. For your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. My first vacation post-Covid, having extreme regrets and wishing I had booked somewhere else. Copyright 2021 AMResorts. Our room inside was fine, the bathroom situation is a little strange as it's a glass door so not much privacy. With the evenings being a little quite there wasn't anything you wanted to rush for. amidst impressive Mayan architecture, lush landscaping and resplendent ocean views. Approximately Allsuites have been redecorated to a much more modern style, just for you! Swim trunks, bathing suits and flip-flops accepted. Guests enjoy gourmet in-room dining options around the clock with many menu items to select from for breakfast, lunch and dinner.. Your special day will be spectacular in our sparkling wedding space facing the sea. Offers some of the very best fine cuts and seafood and fish specialties, *Breakfast is available for Preferred Club guests only, Premium coffee, ice cream parlor and snacks in a casual and relaxed atmosphere near the main lobby area, Delectable Mexican delights that will take you on a journey, Taste the best in Asian Cuisine that includes teppanyaki tables and a sushi bar, Choose from familiar favorites and try something new, An elegant, romantic atmosphere offering French fare, Dance the night away in this lounge offering great music and good times, Enjoy a refreshing cocktail in this lobby bar, Swim-up bar serving premium brand beverages, located at the main pool, Enjoy delicious cocktails with a stunning ocean view.