All Auctions starting at $1 and No Reserve Prices. I haven't got merchandise or a refund yet Sorry about your experience. During that time, she increased the number of sales, wide, Director of Jewellery/Head of Jewellery, Asia, Stewart Young is Bonhams Director of Jewellery and Head of Jewellery, Asia. For example, one measure we are exploring is how our help team partners can answer your calls from their home. Early this year, all won auction will remain in cart for 24 hours. Sold for 2,685,000 inc. premium, A fine fancy pink diamond. I would like a full refund . 2 pairs of earrings that I "won" at $20 a piece $40 total ended up costing about $75 with shipping. The description was false as was the estimated price. They do not have the items they are selling and they put in bids to make you bid more. The say you get what you pay for is exactly the slogan this company should have on their webpage. Consumers can file complaints with Better Business Bureau at. A package was shipped out and tracking numbers provided. Security: As an employee-owned trust we dont answer to external shareholders. She is a. Sold for HK$4,300,000 inc. premium, Jean Ghika is Bonhams Global Director of Jewelry. BBB Business Profiles are subject to change at any time. Unfortunately we do not have control over them. customers beware. Ive heard of fake gold & gems so what seems to good to be true & then theres me. After contacting for items not recieved company sent a opened unsealed package with no product in it. Just go in person to a jewlery store or pawn shop. I paid for an empty opened unsealed package with no products. Highly ridiculous! They initially committed to regular payment plan, and the past 2 years are without any payments or attempt to restructure. 126 Francis StreetThe LibertiesDublin 8D08 E0C3Ireland, TEL: +353 (0)1 453 0311EMAIL: info@oreillysfineart.com. Contact a specialist directly for more information or submit your item online for a free auction estimate. Then they offered me a 20 dollar credit to. She was Interim Head of Jewelry in Hong Kong until July 2022. I paid $80USD when I ordered Tens machine as pictured. Scammer! I did everything right getting company approval to return. Don't forget! Error message. It says from Hawaii but it is from Hongkong. Buying and selling jewellery at BonhamsBonhams Jewellery department has specialists and consultants across the UK, Europe, America, Asia and Australia. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. These site is bulsheet! Do NOT purchase from this site. I bid on a **** karat diamond ring and what I received was definitely not that. how long do items purchased on the site take to arrive in australia cause i've been waiting well over 2 weeks and the tracking number just says "held in us customs for further inspection" and There delivery time is not what they state on their webpage. When I ask how long that will take or ask for a supervisor I get no response. It's no more expensive than going to a jewelry store and just picking something out. As for the 2nd question - Yes, we're selling 100% genuine diamond and solid gold jewelry. BBB Business Profiles generally cover a three-year reporting period. Totally ripped off. the web site offers express shipping. The amount of items I didn't receive cost me $421.00. Sold for US$2,540,075 inc. premium, A superb unmounted Kashmir sapphire. Based in Hong Kong, he works with the wider global jewellery team on promoting all sales in the region. Embarrassed I fell for it. We use cookies for analytics, personalization, and ads. The necklace and earring set went perfectly with my wedding dress! For our community of passionate collectors, Gemporia is a source of comfort and joy and has been for many years. 4 Necklaces, Bracelets, Rings, Pendants, Earrings, etc, Shell & Metal Necklace w/ White and Brown Conch Pendant 19" L, Multiple Jewelry Items: Necklaces, Bracelets, Rings, Pendants, Earrings, etc, Multiple Pair Earrings: Pearl, Bead & Stone, Chandelier, Hoops, etc, Gold 14K Hawaiian Ring w/ Black Enamel Lettering 'Hoopono' (?) You pay thousands for fake jewellery that peels off after a month. Do No. In this position, Fiona works with the global jewelry team to source consignments for the Bonhams salerooms in New York, Jennifer Tonkin is Senior Specialist for Bonhams Jewellery department at New Bond Street in London. The shipping is outrageous as well. We thank you for your continued to support and wish you and your loved ones the best of health as you stay safe. You will lose your personalisation settings if you close this window. Submit your item online for a free auction estimate. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Since joining Bonhams in 1995 as a porter, , Sara Lodge is a Specialist for Jewellery and Silver at Bonhams' Knowle office. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Its like they have a book of standard sayings and thats it. They are cheap but unfortunayey yes the comany is also cheap. I purchased 5 items before Christmas and still waiting for them. Kelly holds a Graduate Gemo. None of the stones have fallen out, it has not tarnished or is bent. around the world who are all stake-holders in the global gemstone community is an on-going concern. ComplaintsComplaints for JewelryRoom.comJewelry StoresView Business profile. 4 Necklaces, 3 Bracelets, 8 Rings Misc Sizes, Earrings, etc, Pandora Bracelet Stamped 925 w/ 5 Charms & 2 Spacers, Qty 4 Enamel Metal Bangle Bracelets Stamped Jiu Long Xing, Hi w/ Flowers, Turtle, etc, Gold 14K HK w/ Diamond Accents Ring in Flower Shape, Size 7.5, Gold 14K Link Bracelet w/ Textured Design 12.16g, Multiple Jewelry Items: Approx. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Ex: A real 1/2 c diamond is advertised with and up for bids. They say 2-6 weeks to ship your items I am now going on to week nine and still nothing has shipped. if i win the bid, how much time do i have to pay for the item i won? Worse experience ever. The auction has ended, bidding is closed. Tip for consumers:That they dont have control of their shipping. Wednesday 13th July, 2022 at 1pm and Ends on Friday 15th from 1pm GMT, Wednesday 22nd June, 2022 at 1pm and Ends on Friday 24th from 1pm GMT, Wednesday 25th May, 2022 at 1pm and Ends on Friday 27th from 1pm GMT, Wednesday 27th April, 2022 at 1pm and Ends on Friday 29th from 1pm GMT, Wednesday 06th April, 2022 at 1pm and Ends on Friday 8th from 1pm GMT, Fine Jewellery, Watches & Silver - August 24th. Horrible experience. She joined in 2011 and assists with expanding the Art Jewelry and Mexican silver jewelry markets. I believe I will never buy a piece of jewelry anywhere else again because here I have found the best ring for my fianc. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You can help us with this by choosing to order more online. I won an auction for a 1.06 caret blue diamonds ring and was sent one less than half that size. BBB is here to help. The Jewelry Room is wonderful place to buy jewelry. Located on Francis Street, in the heart of Dublins Antiques Quarter, fine jewelry has always been the focus of our monthly auctions. I purchased it because I wanted a ring that I didn't wouldn't worry about losing, bending, chipping, getting extremely dirty, etc. i keep reading a lot about consumers basicaly been duped into buying cheap jewelry for an outrgeouse price how i assured what i am buying is at least worth what i will pay? She has a particular interest in large wh, Based in Los Angeles, Emily Waterfall is the Director of the Jewelry Department for Bonhams Auction House. Then they say if I must return it I have to pay the 35 $ shipping! Patricia Law is a Specialist for Jewellery, based at Bonhams in Guildford. Sometimes they are NOT real gold and if you sell as such YOU'LL be on the hook, Currently won auctions will be held in cart for 48 hours. Don't get scammed like I did. JEWELRY FROM HONOLULU POLICE DEPARTMENT'S EVIDENCE ROOM. They will take your order & your payment and you will never hear from them again . Waste of money. to small even for a newborn, the package came with an invoice that describes plus photo of what I intentionally paid for but what laid inside is anything but ,not sure what writing this letter can do but if anything I feel the public should be advised of this company called jewelryroom.com / auction bidding, in addition to informing you of this I've tried calling plus texting with no response. i will be back in town on friday night. Please enter your email address below, we will send you a notification email when the sale is available to view online. I love it. Tip for consumers:DO NOT BUY! By my calculations they have ripped off an extremely large amount of monies from consumers. I have been wearing this ring as my everyday ring for about a year. All Rights Reserved. You will lose your personalization settings if you close this window. The size of the center crystal is also perfect not too big and not too small! We will be led by this first and foremost and so you may notice some parts of our service changing. We also achieved world record prices per carat for a Fancy Blue diamond and a Fancy Pink diamond sold at auction. They also charge you an extreme amount for shipping. They have my return & my money. We champion wearable art and works by 'artist jewellers' - from Andrew Grima, John Donald and David Thomas in the UK to Art Smith, Betty Cook and William Spratling in the US. Auction of numbers ****** Not available Invoice numbers ****** ****** Tracking numbers Z612538297US Z612538297US . It took a bit of time to receive my first package that probably was my fault over extending my limit(what can a girl say) The Jewelry rooms concept is a good one. This is the website of a business that has been purchasing items on memo from wholesale suppliers then disappearing with large balances past due. The color of the main stone is also not the same color I expected. Beware, you are not getting a bargain. I'm a size 8, and was skeptical if it would fit or not and it fits perfectly. To bad they are not so honest about the quality of the jewelry they sell. I have been requesting a refund for these items and jewelryroom.com comes up with a whole load of excuses, and refusing to issue a refund. Consumers can file complaints with Better Business Bureau at www.bbb.org and with the Federal Trade Commission Consumer Protection at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. JewelryRoom ranks 80th among Gold sites. Disgusted by them! I need help getting my refund but I no longer know really where to turn. Only partial orders have been shipped, I placed my first order on Jan 27, 2022, second order on Jan 30, 2022 order from January 27, I won bid on 3 items, only one was shipped, order from Jan 30 I won 4 items only 2 were shipped. I enclosed a copy of the invoice & the customer sevice email & mailed with USPS & it was delivered to them on June 29th. According to my return tracking they received my return on June 29th. This site is a rip off. The customer service section of website just gives an. Really BAD, BAD, service. A 3-minute extension occurs on any lot on which a bid is entered with less than 3 minutes remaining on that lot. Online auction ends March 18. Do not use it. Purchase diamond ring got it checked out by a jewelry store it's the real deal Any reputable company would take the tracking showing delivery & issue a refund. *Unless on our title and description clearly mentioned this is a lab gemstone or gold plated, Gain trust and grow your business with customer reviews, Online Auction from Camera, Electronics, Gadgets, Watches, Antique, Authentic Solid Gold & Diamond Jewelry. Purchase 03/12/21. Save your money! Pissed. and promotions, competitions and more! We use cookies to remember choices you make on functionality and personal features to enhance your experience to our site. On 3/5/22 I won 2 auctions on **************** I paid for two rings totaling ****** with shipping, I have only received 1 and I have wrote them twice and now would like a refund for the quarter carat champagne diamond ring. i bought on the auction ring on 27/12.2019 inv.118208 auction 521837 should be delivered to my address within 2-6 weks ! A company with so many financial related complaints from both suppliers and customers should be able to attract new customers to their con. What I received I could have got for $19.00 on EBAY. Please give me back my money. Most of my purchases where fake. Joining Bonhams in 2, Fiona Frith is a Specialist in the Fine Jewelry department at Bonhams in Sydney. This ring fit the bill. It's not real. This business should be SHUT DOWN. Under Jean's leadership, the London Jewelry de, Emily Barber is Bonhams Jewelry Director in the UK and widely regarded as one of the industry's leading experts. Just keep it! Her areas of expertise span diamonds and colored gemstones to 20th century jewelry. Itms are fake. Sold for US$1,452,500 inc. premium, A rare and impressive fancy colored diamond and diamond ring, Van Cleef & Arpels. Since joi, Claire Tuck is Bonhams Business Manager for clients across Norfolk and South Lincolnshire, providing valuations for auction, probate and insurance across all fine art and antiques categories. We want to ensure that as safely as possible, we can make sure we are here for all of us for many years to come. I lost an auction but they contacted me afterwards to say I won. Get a free auction estimate by submitting your item online or contacting your local Bonhams. Products used:I've tried to contact customer service, they won't respond to any of my messages. Ive thought about calling my local news station which helps getting money back & contact the Better Business Bureau & FTC & States Att. Fake bidding information. Even though it says 18k gold there's holes and scratches on it like it's just plated if anything. It kept off the center. Since joining , Kate Flitcroft is Senior Specialist for Jewelry at Bonhams New Bond Street in London. By continuing to use our site you consent to the use of cookies. The package made it to customs but was rejected and returned to sender. After waiting 2 months I requested a refund on undelivered items via pay pal Jewelry room offered me a refund of approx $300.00 that I refused. All they tell me is that they are waiting for New York postal service to ship the items. I waited fot my refund but it didn't come. You win it then diamons test it. They don't hesitate to take their payments. No refund or explanation has been given at this time. She has been instrumental in guiding the Jewelry department to the position of market l, Carole Gordon is the Head of the Jewelry Department at Bonhams Knightsbridge. With 11 Jewelry auctions scheduled each year, Bonhams Knightsbridge is the UK leader in mid-market Jewelry sales. Sold for 6,201,250 inc. premium, A fine ruby and diamond clip brooch, Cartier, c.1935. Tip for consumers:Don't buy from them. If any one has suggestions Im open to them. The most expensive items in both orders did not get shipped. When it came the emerald was a milky lime green so I contacted customer service who said could return no problem. I have been kicked out from ordering because i refused a ring that i was bidding on because they put my bid up without my permission. Bought a jewelry set for my wedding from Jewelryroom. But they definitely procrastinate when it comes to sending your items. Contact was made again with jewelry room. Sold for US$1,244,075 inc. premium, Fine ruby and diamond ring. Either jewelry to be resent with proper paperwork to pass customs or a refund. Be careful though get anything that says 10k, 14k etc. Bought a ring, a year later and still great. Frauds ordered a pair of citrine earrings never received it took my money and ran it was transferred to another store never gave name phone ofstore. Guys do the great work making people happy! The owner should be held accountable. Online auction ends March 18 (starts ending at 6pm in 15-second intervals). This company needs shut down! We've been in business for over a decade and we will definitely be here for long term, therefore do not be worry about buying lab stones or gold plated jewelry. Our passionate and experienced team include qualified gemologists and knowledgeable jewellery connoisseurs, up to date on the latest market trends. We regularly collaborate with other Bonhams departments - from Designer Handbags and Watches to Contemporary Art - to cross-market items to new buyers. On web site status shows( items that I did not receive were at another facility that requires transportation) After about 4week I contacted jewelry to get status of undelivered items.they informed me to just wait.