Your cart is empty Please call us directly so we can ensure the correct replacement part is sent to you. Manufacturer's defects will be handled according to the product's manufacturer warranty. Parts can be shipped to you, if a part is defective. We are doing our best to update stock quantities with our suppliers but please bear with us as we navigate these difficult times! Warranty will vary by model. Item must be unused and in it's original packaging. Delivery takes7-14 business days on average. The soft top canopies should be removed for the duration of the winter season. Sign up today and send us a picture of your backyard oasis! When ordering, please ensure that your billing and shipping addresses are correct to avoid delays in order processing. Expires: 5/31/2021! Yes, Paragon Outdoor structures come with concrete anchor bolts. The vertical posts are aluminum, and the rails holding up the roof are aluminum with steel inserts for strength. These panels provides insulation, noise reduction, and are rust resistant. Weather related damages are not covered. Our representatives will be reaching out to you regarding your shipping progress on a daily basis! Paragon-Outdoors is a manufacturer of high-quality backyard structures such as Gazebos and Pergolas. Paragon Outdoor stuctures are very popular and ship directly from the manufacturer's warehouse. Damaged in transit: Do NOT ACCEPT the product if it's delivered with obvious damage. square inch snow load, All hardware is made of corrosion-free and rust-resistant materials, Ground stakes and bolts to anchor the pergola to a concrete slab or wooden deck are included, Decorative base covers for each post hide the anchors, Snap and click connectors make assembling the upper framework quick, Includes clear and fully-illustrated step-by-step instructions, Friendly technical support from Paragon Outdoor is available for installation help, Note: Please be sure to check your local building code for any required permits and issues pertaining to zoning, setbacks, or restrictive covenants, Note: Gazebo may be shown with options such as patio furniture which is not included, Engineered and designed in the United States, Paragon Outdoor and Shed Nation stand by their structures and work to make sure customers are completely satisfied, Ships in 3 boxes: 100.39" x 21.26" x 5.74", 89.56" x 26.57" x 9.25", and 66.53" x 41.33" x 2.35". Even candlelight reflects back down and illuminates the area at nighttime.This rugged gazebo is made of aluminum and steel. The delivery driver was friendly and caring. Parts can be shipped to you, if a part is defective. I researched shops/sheds. ), Do you guys have questions about the product our delivery? Copyright 2022 NationStores LLC. You can use a damp cloth and soapy water to clean small spots on your canopy. I do like the product but, hope this problem can be solved. This company know customer service! The vertical posts are aluminum, and the rails holding up the roof are aluminum with steel inserts for strength. PRICE MATCH GUARANTEE We are guaranteed to have the lowest prices online! The folks at Backyard Oasis provided phenomenal customer service. We will send further instructions. This the perfect Gazebo for any backyard. The warranty does not cover weather-inflicted damage and/or damages causes caused by not following assembly instructions and adhering to warnings in the manual. We have yet to receive our purchase. In most cases we will get you an RMA from from the manufacturer and have all of the relevant information filled out. AMAZING CUSTOMER SERVICE Your home is one of your most valuable assets and finding the right upgrade can be hard enough on its own! The warranty does not cover user error, negligence, or misuse. The delivery of the shed was fast and on time. Great communication and follow up from this representative. Ground stakes are provided. But I was kept in the loop the whole time. We handle the hassle! Due to Covid-19, the shipping and lead times for many items continue to fluctuate. Your warranty terms and conditions can be found in the assembly instruction manual. Forget about any mosquitos or other bugs getting in. Under no circumstances can you place a heat source under soft top gazebos. Base plates at the bottom of each post that the gazebo sits on are made of steel. Can I put a heat source underneath the gazebo? Be sure to include the link to the other site. Remember me Sign up for the chance to win BIG giveaways & special coupon codes. FREE SHIPPING on a majority of items! If the whole unit is defective, we may ask you to ship it back to the warehouse. Two people can have this gazebo built in half a day, letting you enjoy spending the weekend relaxing beneath it. Yes. Leaks a lot during rain, does seem to slow up but never stops. The 5 star rating is for Backyard Oasis and their customer service. Great company.. Backyard Oasis contacts, Sarah and Andy were most helpful and accommodating to my order of the Pergola. We suggest air drying. What are the return policies forbuyer's remorse, damaged in transit, and defective items? Excellent quality gazebo. The underside has a white-cream color finish that adds a wonderful glow during the day and into the evenings. Its contemporary look makes it a great fit for any setting, and many of its design elements were taken directly from customer feedback. That means Manufacturer Warranties apply in all cases! The pandemic has delayed a lot of things and with every shipment progress they called or emailed me to tell me where they were in the process. Address: 1059 Maitland Center Commons, Maitland, Florida 32751 Buyer's Remorse returns are not accepted. Our soft tops gazebos require the canopy to be removed. Can my gazebo or pergola be secured to a deck or concrete slab? If you receive it with concealed damage, it will be handled on a case by case basis. Right now all orders are processed in 9 to 12 hours. Please note: As of now, goods ordered can't be shipped to P.O. If there's any damage, note it on the Bill of Lading. Lag bolts would need to be purchased separately for a wood deck. One of the fantastic features of this gazebo is the sliding screen doors on all four sides! Our warranty covers manufacturer defects. They were so expensive even local. This gazebo literally becomes a screen house! We offer 1 on 1 customer service to all of our customers! The representative from Backyard Oasis had to go to extra work to arrange a drop ship from the warehouse. May Promotion: Free Shipping on All Orders Above 100$! Can I get replacement parts and if so where? If you need help with a warranty, we can help! We dont recommend placing heat sources under hardtop gazebos. 2021 bagelsands.com All rights reserved. A stunning entertaining space, this gazebo is built for maximum comfort and enjoyment with sliding screen doors on all 4 sides.Shield your family brunch from the glare of the sun or enjoy the rain's soft pitter-patter with the full coverage of the Siena's dome-shaped, composite roof.The roof is made of a sophisticated composite of aluminum and polyethylene core and multiple layers of finishes and coatings.The roof's underside has a white-cream color finish that adds a wonderful glow during the day and into the evenings. Our warranty covers manufacturer defects. Phone: +1 (248) 825-3423. Also, braces parts #29 and #30 do not fit well and require modification to attach properly. The elegant Siena 12X16 Hard Top Gazebo with Sliding Screen from Paragon Outdoor, one of the nation's leading makers of backyard structures, is the perfect way to provide shade for your patio or garden. Can my gazebo or pergola be secured to a deck or concrete slab? Forget about any mosquitos or other bugs getting in. delivered in a timely manner. From the moment I ordered from this company I have been impressed! The shed took a little longer to be delivered than what was originally posted BUT the team kept me up to date every step of the way! This item ships to all States of the contiguous U.S.A. For international buyers, please give us a call immediately and we can review the shipping options directly with you! Most of our gazebos are equipped with a centrally located hook. He has been working on getting it built. Thank you. SSL CERTIFIED Backyard Oasis works to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software which encrypts information you input at 256k-bit strength. It has a built-in roof vent to accommodate windy days, and the roof panels carry a seven year limited warranty against defects, though they are expected to last much longer. The entire structure, including the roof panels and all screws, nuts, and bolts, is completely rust-proof. It has an aluminum frame with aluminum composite panels that are architectural grade material. Warranty will vary by model. I had contacted the manufacturer and they gave a list of retail providers; Backyard Oasis was at the top of the list. If a unit is not in stock, it will have a unique lead time depending on the SKU. Please note: As of now, goods ordered can't be shipped to P.O. Not only do they keep the unwanted bugs out, they act as a shield from the setting sun reducing the glare so you can enjoy your end of day. Availability changes daily, so please ask us before ordering as shipping times can range from a few days to several weeks. If the whole unit is defective, we may ask you to ship it back to the warehouse. Does my gazebo or pergola require "winterizing"? It is your responsibility to prove the damage was made during delivery if you accept an obviously damaged shipment. Can I get replacement parts and if so where? Other than that, everything was great. The warranty covers damage due to manufacturing defects only for a period of 5 years on the structure, 5 years on the Aluminium Shell, and 1 year on the netting from the date of purchase. They are phenomenal! Once you have been approved we will send all relevant instructions regarding the return and follow the return process laid out by the manufacturers. Screw holes are not located in the correct places. Had to check with the carrier a few times on if it is being shipped or not and when I can expect it. Sarah is great and I want to say, in a world where customer service has gone a bit sideways, Sarah and Backyard Oasis is above reproach. Very happy with the purchase, overall a Great Experience. We dont recommend placing heat source under hard top gazebos. Despite its size, the Siena is designed for easy assembly. I worried because it was coming from so far away. *We can not price match local stores, warehouses, price clubs, or prior sales and the item must be new and in stock. If it's in acceptable condition, the customer will receive a refund/exchange. 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