high sierra zipper repairgold necklace for teenage girl

I followed up via email on November 20th and they said there was no update. Jet seems kinda sketch. Depending on the type of seam we can usually repair it using the original construction methods to get it back to looking and holding your items just like new. Favorite Fix handles all types of High Sierra bag repair for Womens High Sierra handbags, High Sierra totes and High Sierra shoulder bags. If you are a bit of a minimalist and like the High Sierra clutch concept of a smaller or medium sized bag to carry just the essentials, but also want to keep you hands free you may be a big fan of the crossbody style bag that has a strap to wear securely across your shoulder. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. But I wanted a lower-priced pack to keep some extra supplies in my car and use in a pinch if needed, so I purchased the High Sierra Titan 55-liter pack. I told him I will call him back and get back on the phone with High Sierra and told them what's happened so far. A High Sierra clutch is traditionally a small handbag that is small enough to easily be carried in one hand or by tucking it under your arm. So disappointed, I searched for a corporate phone number and none found. And in a majority of cases you will never even know that the seam has been replaced. Additionally, adding the strap begins to bring in the usual issues with strap separation or breaking, broken clips or clasps or staining or tears. I purchased 2 backpacks for my kids beginning of January 2020. Press question mark to learn the rest of the keyboard shortcuts. Here at Bag & Baggage, our experienced repair staff has been servicing all major and economy luggage brands since 1980. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Basically leaves me thinking I can only buy big stuff from Amazon and Bass Pro Shops. High Sierra products are rigorously tested to ensure that the travel products you trust meet stringent standards. Is your mailbox close enough for your High Sierra bag service? I followed-up via email on November 30th and December 1st and still have not received an email back. The most often feature a wide strap to be worn over one shoulder and across your body for a secure and comfortable carrying. Did your favorite High Sierra tote get damaged? If you have a High Sierra bag with leather that is dry, cracking or just looking a little tired then the best cure is a good quality leather conditioner to make it soft and look and feel like new leather again. I doubt it, but Jet is just a re-seller, it was full-filled by eBags. Satchel repairs are most often around cleaning or removing of stains that have come from being an everyday use bag. Its also a great pulse to check out the conditioner from Leather Honey because its also odorless and is water repellant. 3 0 obj There was -- Jet.com has a 30-day return policy. However, this does not impact our reviews and comparisons. 2P}FcEj|\GqqloYQgz9gaEbZT%C.yQ6b9>/:2)lO&Q92_?TpaWV5(Kvik$:Ggm Since many of us are concerned about the quality of our gear, as well as the ethical standards of the company that makes it, I figured I'd share my experience with High Sierra. - This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Thanks for reading! High Sierra leather bag repair, dying or refinishing: $20+, Ship us your bag or request our bag Shipping Kit (includes box, padding, service form & Pre-Paid shipping label to our workshop). So at this point I just agree and asked her to give me the repair shops name/number. (Notify me if this item becomes available). It instructed me to destroy the backpack in a certain way, and to send photos of the destroyed backpack. endobj <>>> In many ways a satchel is similar to a briefcase, except that it has soft sides. Once we have received your bag, our master craftsman will do a complete inspection and share the details with you. The retractable handle provides easy maneuverability when extended out from the pack, and stores neatly inside when not in use. Then he tells me I'm going to have to bring it in. Getting your bag or tote bag repaired quick, easy & affordable. xZ[J~iC?q|AfY a&"wv!4Tj_}z'= KJPq@T7! And lately Im taking advantage of warranties which can also be a pain to jump through the hoops. This warranty is intended to give you specific legal rights. WE SERVICE ALL BAGS, BRANDS, GOLF BAGS, INSTRUMENT CASES & MORE. - Do not send your Product directly to High Sierra, as this will likely delay the repair. As with any leather care products remember to always test it in a discreet area before conditioning your High Sierra bag. So apparently, High Sierra does NOT pay these authorized repair shops. Our High Sierra expert bag repair service is as Fast, easy & affordable as youll find anywhere and we come straight to you. So THAT's why he would not help me without getting the bag first, because he was looking to keep the scraps! Place completed form in the box when shipping to our location. %PDF-1.5 2 0 obj I was shocked, and I said "I don't know how you cannot see it!" Third-party web sites cannot read the cookie of another site. This is why I always feel good about paying a little extra for my gear. BBB Business Profiles generally cover a three-year reporting period. Please note that you are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. Yeah luckily Jet really cared, I explained everything to the rep and she was in shock and asked me to hold for a minute before coming back on the line and saying her manager is happy to just refund it. Everyone else might not get the type of customer I could be if they treat me right, and manufacturers don't seem to care to build any loyalty directly. The average bag repair costs about $45 dollars. We use manufacturer quality materials or better plus top quality customer service, shipping and experience. - If the product is not under warranty as determined by the Authorised Repair Agent, any repairs agreed to or freight costs associated will be at the cost of the owner. Any such repair or replacement will be at High Sierra's expense, including any costs required to return the repaired or replacement product to you. 4 0 obj I followed-up via phone on December 2nd and after a 30 minute call, there is still no update. First off, I am well aware that High Sierra is not a top-notch brand. - The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Well guide you through the process. To locate a Service Centre anywhere in the world, click here. The smaller design obviously limits carrying ability so they are often used for more formal evening occasions where you may only need to carry a few critical items. Not to disagree that High Sierra sucks here, they clearly do but is there a reason you didn't contact the retailer you purchased from and see what they would offer? If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. A few weeks later, a new pack was shipped to me along with a $10 rebate on a future pack purchase for the inconvenience. Tried again and it goes to voicemail again. When I got it, I didn't have time to look it over fully and just gave it a once-over. Osprey, Darn Tough, Nemo, OR You don't have to sit around with buyer's remorse when you know that a company stands behind their products. This is a highly recommended non-toxic leather cleaner for your High Sierra bag, tote, should bag etc if its made from leather and is a bit dirty. If you think your bag may not need a High Sierra professional cleaning or leather conditioning service you can definitely try some at home cleaners or conditioners. I also confirmed with Parcel Pending that the package was never logged in the sytstem. A single number is stored in the cookie and sent back to our server with each page you visit. {9`nG:DG (Jx$I&rR +/`>6#J*e5r'}BEc2ad_Gcrd5 We will contact consumer directly to resolve. I was a little disappointed with such bad quality control to find TWO manufacturing defects right out of the box, but I figured that it wouldn't be such a huge deal since it was so clearly an error in the factory and getting a replacement shouldn't be hard. I received a reply on May 10 (*****). I also submitted a claim on UPS.com on November 14th, which was deemed a loss on November 15th. High Sierra bag repair prices range from $10 to $200 depending on the repair service, but at FavoriteFix we offer top quality work at the best prices. Scuffed? We are committed to making sure your luggage or briefcase is in great shape and functioning properly, and we offer an extensive list of services to ensure just that. On your approval we get your bag looking like new and then send them straight back to your house. You dont have to scrub or rub. - High Sierra requires that you use only an approved High Sierra service centre ("Service Centre") for warranty repairs. As a matter of policy, BBB does not endorse any product, service or business. It was about five weeks in before I loaded it up and noticed the issues and didn't want to bother Jet with it and saw that High Sierra has a 1-year warranty, so I went that route. % Five hours later I get a call and he says. I chatted again on 2/5/20 and obtained a number to be told again its too bad and nothing can be done since it is past the 7 days dispute timeframe. Supposedly the package was delivered on 1/15/20 but I never received notification or the package. They have no straps or handles attached to them which makes them smaller, more streamlined and less bulky than more traditional High Sierra. It says it was delivered on November 12th, although I did not receive the item. The classic tote bag design is typically an open topped bag with good depth and easy storage along with 2 parallel handles that allow it to be comfortably carried over your shoulder or in your hand. Wed recommend you use a high quality cleaning and conditioning product and make sure to test it in a small, unseen or discreet area before doing your whole High Sierra bag. We try our best to keep things fair and balanced, in order to help you make the best choice for you. High Sierra leather repair and refurbishment, High Sierra cloth repair and refurbishment. Chatted on 1/25/20 to be told it was too late to dispute the order, contact my credit card company and ***** to dispute. You are entitled to a replacement or refund for a major failure (as determined by a High Sierra Authorised Repair Agent) and for compensation for any other reasonably foreseeable loss or damage. RUSH service available for a nominal charge. Enter Your Email for Exclusive Insider Alerts: High Sierra : Icon - Wheeled Laptop Backpack, High Sierra Freewheel - Wheeled Backpack - Black. Xf^|5QJL$O$j.U3"GeMQcgg]cE[E/TYsX&ure\|JIx#ue9g^ C+T19M9%CB\>mVb 6 B$XVNLoBDmz(Ud(*/QV8QrGaf# cqF-z^lk0C^j1FnM|DhUW^POWC^a*iW3Z_$h Y;RQ{9:ee#Q%[e-]xdF. Let us know what kind of bag repair service your favorite item needs: We can help you with ANY kind of bag, but we primarily specialize in helping care for: Looking for High Sierra bag repair near me? With this design, the most common types of repairs we see are repairing worn parts around the handles, bag seams or attachments. Sometimes the zipper pull will come off or the zipper itself and actually break off. - Damages to the product that are the result of misuse or the actions of others. Well get it in a few days. Our High Sierra craftsmen are artisans with decades of experience who have seen it all and can handle any repair or refurbishment of your bag, handbag or bag needs. BBB Business Profiles are subject to change at any time. Any chance it was counterfeit? If you do not have cookies enabled, you will not be able to complete an order. The back of the satchel folds over like a messenger bag to create a closing lid. I think any ethical company would have freaked out if a customer reports two errors on their first product purchased from them. Needless to say, I snicker every time I see their products in stores and will never buy from them again. I call the repair shop back and they said this is just a frustrating and difficult situation and they should be able to justify a warranty replacement from my proof of purchase and the photos, and just to send me a new one and I will ship the old one back in the box, and to hold a credit card on file if needed. Consequently, if a problem occurs with this High Sierra product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, High Sierra will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. I called their customer service number (which was kind of a pain to find), and no one picks up. It was somewhat annoying that their packs had issues (think zipper broke) but they were awesome about replacing them. So you will tend to find them in sizes that easily carry 8.5 x 11 paper or standard laptop sizes. Additionally, like most other High Sierra they can often get stained, dirty or have small cracks in leather or tears from lots of use. <> We are an authorized warranty repair facility for: Please print and fill out the Mail-In Repair form. Nothing as bad as you though. This number allows you to keep a shopping cart and to stay logged in to the site while you place your order. Placed the order and waited for about 2 weeks and didnt receive any package when I received no notification of delivery. One strap was sewn about 6" from the center point of the pack, and the other strap was sewn less than 1" from the center. 1 0 obj I have called in on warranties several times, a few right out of the box (a fishing reel I offered to repair myself rather than return in just the past few weeks, direct from box), and do not get good responses. Repairing bag or tote stitching is often around $25-$35 while other services like repairing buckles or ordering clasps for a High Sierras may cost more depending on the cost of the part from your manufacturer. I'm glad everything worked out for you though! I live in an apartment building and we utilize the Parcel Pending Package Concierge System. You will usually find satchels made from leather as well. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. So no need to worry what color your High Sierra bag is, this leather cleaner is a great choice. I worked with our front desk to open the system and manually go through each package to confirm it wasn't misdelivered before reaching out. ComplaintsComplaints for High Sierra Sport CompanyWholesale LuggageView Business profile. Messenger High Sierra are a cross between a shoulder bag and a tote. I sent an email to High Sierra support on November 14th. Favorite Fix offers service for all of them. Sorry they treated you poorly while you tried to go above and beyond, much further than they were willing to go for you. The bag itself is usually one large pocket with a fold over flap that can either be worn on your lower back or across your side. We service all 50 States as well as Puerto Rico and the U.S. Virgin Islands via USPS mailing. Yeah, I mean I didn't expect anything amazing from them, but it just baffles me how little they cared -- I really thought two manufacturing defects would freak them out. Our shoe services include anything you might need, but our most popular include: Favorite Fix offers any kind of bag repairs you may need and we do them via the mail to make it easy and fast for you. Retailers, however, especially the ones that can see the thousands in prior purchases I have made, bend over backwards for me. Poor customer service, communication, and the missetting of expectations has led to an overall terrible experience. 9$#\HL{f>@[RUlTN`|?GFd#b ]/TcnZPi`W`o9E?l:wR}9 Uc[nf;#fJ26=-FO"1!8t z&RcWkI5Ol$*76F\6! !e#pVHE(ar)B\UB+|v|;TPY1; @k9lR#J./ed_3|v\)07%,/xGy 1[]Q 2X\W[ At this point I had just been so pissed I gave up. He then reiterated that he needs the pack as payment for his time and labor and then he can request a new one from High Sierra which should get to me in 6-8 weeks. She then tells me that instead, I can drive to the nearest Samsonite store (who is affiliated with High Sierra) about an hour away and THEY will ship it for me for free. I've purchased a few bags from them over the years (school backpack, not camping), and did a warranty request one or two times. In the end it was ok, but I was basically left with 5 hours of wasted time and a defective pack that I'm not sure what to do with lol! Well inspect your bag and give you the final price (This is almost always within a few dollars of your estimate). At this point I just said I'll think about it. Additionally, a shoulder bag is much more likely to have different storage options inside like different pockets, zippered pouches or organizers. It is so much about retailers now it is real sad. In particular people often need to repair the linings or interiors of the bag that have been damaged by carrying many different things or stained. Customer service will contact consumer directly. Turns out the closest one was almost 3 hours away, so I called them and this guy picks up and I explain everything to him. Seems they've given up on that. I try to buy as much as I can from Jet now to make up for it. Please keep your receipt as proof of purchase as this will authenticate this product warranty. Oh well! Yes, I understand it was a cheap product to begin with and I was not expecting Osprey-quality service, but at the very least I expected some help from them for a >$100 defective item. Locks in place in both the fully extended and stored positions for secure traveling. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If a bag has been used for a long time, over filled or filled with heavy items it can be common for the seams to start to separate or in a worst case scenario completely give way and make the bag unusable. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Keep in mind that we may receive commissions when you click our links and make purchases. Tried a third time and finally a woman picks up. This will help moisturize any type of leather bag and get it back to looking like new. If a seam on a High Sierra has split, broken or blown out, can it be fixed? - You are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes. The saving grace in this whole experience was that I called Jet.com (about a week past their 30-day return policy) and explained the situation and they actually credited back the entire purchase and said to keep the bag. As an Amazon Associate, I earn from qualifying purchases. Yes, we can usually fix any issues with the seam on a High Sierra bag. If your bag is not under warranty, you will receive a phone call regarding payment. The first and most notable is that a shoulder bag only has a single shoulder strap instead of a tote bag that has 2 separate straps. If your gear is dragging you down, the High Sierra Icon wheeled backpack is for you. With a clutch not having any handles or straps the most common repair needs are often around cleaning, removing stains or fixing patches of wear or fraying seems. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Wow, High Sierra must have really gone to shit. High Sierra guarantees all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. I had a hard time even finding the phone number lol. The usual bag repair timeline is 2-4 weeks including our return shipping time. You can pack your bag up, apply our prepaid shipping label and send your bag back to us. I have a plethora of packs from Mystery Ranch, Osprey, ULA, etc. Enter your phone number in the space provided, and click the Show My Ticket button. High Sierra makes top quality and extremely popular High Sierra for women including High Sierra High Sierra, totes, satchels and everything in between. Sometimes the issue with the zipper is a little less drastic. I agree that even for $100 that it should be free of defects that obvious. It also works on any color leather including black, white, brown, red and yellow. Crossbody High Sierra come in most often with fraying around the seams or edges, zippers that have stopped working or had the zipper fabric separate from the main bag body. Initially I was quite impressed -- it seemed well-built and was astonishingly comfortable. It sucks that you had this experience, op. If you want some ideas wed recommend, checkout out the products below. - For warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. As long as you have access to a USPS mailbox or store you can use Favorite Fix to get that favorite accessory fixed. The most common repairs needed on a High Sierra shoulder bag are repairs to zippers, straps as well as staining or tears. I told him he was three hours away and he said to just ship it. Messenger High Sierra are often built to be very sturdy, so we usually see them coming in for cleaning or the repair of buckles. - Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. I received an email back on November 16th confirming the claim investigation. If Osprey had done this, they would have gone above and beyond to keep me happy! Upon further inspection, I noticed that one of the pieces of back-padding was not properly attached and kind of dangling a little (only held in place by the surrounding fabric, but all the other pads were held firmly against the frame-sheet). And your story is a kind reminder for me to do that. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 11 0 R 12 0 R 18 0 R 19 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We inspect your bag or tote for repairs and send you a High Sierral report. Note: Your browser must be able to support cookies in order to place an order on this site. - Inspect your Product immediately after handling by anyone other than you. A week or so later, I noticed that one of the sleeping pad straps was sewn completely differently than the other. But Jet still agreed to take care of me after that timeframe. First off Im sorry for your experience with them. stream I called High Sierra on November 15th to follow-up on my email and provide additional information on the UPS claim - they started a claim and said I would hear back in three to five business days. Additionally repairs for satchel High Sierra may include repairing or replacing their straps, tending to worn or split seams and replacing any broken buckles. - The warranty provided herein is limited to the value of the Product. I ordered the Deluxe Single Ski Bag (SKU: ********** in Shine Blue/Lapis. Its common for the zipper on any style of bag to break or become sticky or hard to use with age. I explain the problem to her and she says, "Well we don't repair our items directly, so you'll have to connect with one of our authorized repair shops." I got it from Jet.com and a few days later it comes in the mail. <> - If the Product is to be replaced and the Product is no longer available, High Sierra will substitute a comparable High Sierra product. Does your favorite High Sierra bag or clutch need some love? Usually the straps and seams hold up extremely well but in the case your messenger bag does need some seam repairs or straps reattached, that can usually be done! Eyelet replaced? In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If you purchase any of these we may receive a small commission for the sale but wed recommend them even if it wasnt for that. Let us know what bag or clutch service you need via our contact form and well send you an estimate via email. A subreddit for traveling backpacking and wilderness backpacking, not restricted to one or the other. I asked her if I could just send pictures because it was very visible, and she just repeated her last phrase. He says to send him photos and he'll call me back. Kinda non-sequiter but your story brought this to mindI have been traveling/hiking with the same Lowe Alpine pack for almost 20 years now. Its designed to remove dirt, oil, and tough stains gently because the formula can be applied by simply rubbing. - Manufacturing specifications are subject to change without notice. It also instructed me to pick several colors of a replacement backpack that they would send me (in case some colors were out of stock).I did all that High Sierra requested on that same day, and replied back with the photos of the destroyed backpack and my color choices for the warranty replacement.They NEVER replied back. Unfortunately, High Sierra has likely lost a customer over a $30 item. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Anything higher refuses cookies. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Well send you a box and prepaid return shipping label. - This warranty is global and you may have your Product repaired at any Service Centre in the world. The key to choosing the best leather conditioner is one that is going to be natural with no silicone or solvents that could damage the leather.