I cannot understand the bad reviews. First, I contacted them asking where my order was since it was still saying not received by shipper (after the guaranteed delivery date). We still provide a refund after receiving your return package If there is anything I can do to help, please just let me know, I will try my best to help you." Your email address will not be published. This is why my advice to you mamma is to skip them no mater what there are other websites Bette than this one. Terrible place! Quality is so cheap, sizing just irrelevant and then they try to make you keep the items anyway. I found this review website on the next day since I was trying to figure out and got so worried that I might got scammed. Once your return is received and inspected, we will process a refund for you as soon as possible, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days. Just don't make the same mistake as me and don't buy from that site. DO NOT ORDER FROM lukalula! Finally when I received one of the dresses, it was a pathetic piece of material that honestly deserved to be in the bin. Pregnancy brings a lot of stress, so it is good to keep your mind off things by seeing what clothing brands out there offer for pregnant women with all different shapes and sizes that will fit well and look good on your body. They emailed and said sorry I'm not happy and can send back for half a refund. Another person says There was an error with the shipping, and so my items were returned to China. In addition to this, the packaging showed it was shipped by a company that wasn't even lukalula! Because I kept following up. Not bothering to do this because Ive now read the reviews online and chances are it will just get lost in the mail and Ill never see a dollar anyway. Not a cheap return$55! If you have not received the email notification, you can consult through our official email address: [emailprotected]. They take forever to respond and when they do it's to get pictures of the item or they're trying to settle for less than what you paid. Followed all their procedures. This dress was beautiful for my maternity photos! Poor and arrogant customer service. The question now is whether its a legit brand or not? Avoid this place. could you please send the address for returns? $30 for expedited shipping and Cant get a refund for what?! tocol and formally cancelled the claim, they continued to make excuses about why I couldn't return the item or sent me really vague responses like this: "We are sorry for the inconvenience. This company preys on pregnant women. There tracking system says it's been delivered and never received the item. I'm so disappointed. Do not waste your time! Products used:None, didnt receive in time, material very bad. They sent me the wrong dress, which took weeks to arrive. Lukalula.com has a wide range of maternity beachwear for pregnant women. Also, for an order that is expected to be $40, its worth only $2 at best. When the orders finally arrived 8 days later, the quality was so poor it looks like something I made in my garage. 1.The products can be returned within 30 days after they have been received. It is pointless but - service@lukalula.com - they will respond in some funny code which makes no sense and sadly - won't help you out. Scam!!!! I ordered 3 dresses. We're very sorry if the item you received doesn't fit well as a compensation; 1st.We are offering you $15 voucher as compensation or you can purchase the item again with 60% price only. The expedited shipping says 6-10 days for arrival. I contacted the bank to dispute the transaction and received a letter from the bank later that they actually replied to the bank that the items were shipped. What a hassle and so sad people target pregnant women who need clothes that fit during such a special time in their life's! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But after that, you did not send my order to me. They also sent me the incorrect size. I've added pictures of the dress I ordered and what I received as reference. Why the heck would I want to keep it?! You will find the latest trends in maternity wear as well as classic styles that never go out of fashion. When I asked for a refund, they basically offered me everything BUT a full refund. Very bad site can not cancel or track the order. You should submit an order cancellation request to our customer service via [emailprotected] once you decide to cancel the order. If you purchased through PayPal and it's still within 30 days, definitely open a dispute! In that 4 weeks, I filed a claim with Paypal stating I thought the company was fraudulent as I reached out to them to expedite my order and never heard anything back from them. Dress is, not at all, like the pictures. They took my money but no email confirmation. NEGATIVE 0 stars if I could. Also wasn't satisfied with the customer service, as I emailed them immediately after saying I ordered a small and would need a medium. I have requested to return and be refunded for a dress which I received that looks nothing like shown on picture and I have been fobbed off severally with an insulting offer of 9 voucher in place of my full refund. Companies can ask for reviews via automatic invitations. Around $30 shipping for this $60 dress, only to get it here and find it looks like something sold at a $2 shop. Dress drags quite a bit and the slit on one side goes up extremely high. It's a scam site. Lets take an in-depth look at the brand, its products, customer reviews, and more to help you make the final purchase. I was asked to return the item and the company did not even provide a return label. They refuse to acknowledge my order and refuse to provide a refund. I also ordered a dress for my maternity shoot. I have purchased this dress from the lukalula website where the dress did not fit me properly and wanted to return. No one will ever answer your emails if you can manage to get one sent out. Definitely a scam - I have been charged for items that they cancelled so they have had me pay for goods I did not receive. I order two items but they were horrible looking and wanted a refund. The clothes can be bought online directly from Lukalula.com. This place is TERRIBLE! Someone needs to request their website is deactivated. The fabric used for this type of maternity clothes during pregnancy has a soft stretchy feel that will accommodate your changing body. Do not buy anything from them. Do not bother with this website!!! Lukalula Reviews: What Do Customers Think. Nothing works. I paid some swimsuits without receiving any notifications of payment or purchase. When I asked for a refund as it didnt fit, I was offered to keep the dress and get $20 refund (twice). Dresses arrived 6 weeks later from Asia. However, you will need to email them to request for refund. I then received email after email requesting me to close the dispute so that they can "help solve the problem". Im beyond frustrated. If everyone could place a BBB report or consumer report to get this place shut down would be great. Jasmine Small said: Can you please respond to my emails and other inboxes I have sent? Please do not buy anything from this company. No phone number to call and I paid for expedited shipping to get the dresses for a professional photography shoot. They put a note inside your package stating 'if you're not happy let us know and we will make things right'. I paid over $70 including shipping for something that looks like a flat sheet with some lace on it. How can i get my refund !! I would advise to read the reviews before ordering. Honestly wish I would have read these reviews ahead of ordering from them. We use cookies for analytics, personalization, and ads. Was told the one dress was still on the way. Please do not trust this company, they have ripped off numerous innocent people. I think their strategy is to get the customer to do extra leg work in hopes that the customer will get lazy and drop the whole return thing. When the date was close I kept on checking my email my mail and nothing would come in, then I decided to contact them. When I track my order all it says is order 1 no other info. Tip for consumers:Just dont. Here are 8 tips for writing great reviews. I am not getting a refund of the purchase price. I ordered a maternity dress from here. This place is a joke. There is often some processing time before a refund is posted. I have received 3 out of the 5 dresses I have purchased and I ordered in 14 February 2020. Received only 1 poor quality dress after sending so many emails. I received my order. E-mail: service@lukalula.com. Scam? They tried to say I needed to pay the shipping but I took screenshots of their policy stating otherwise and they stopped replying and did an immediate refund. FINALLY, they had offered a refund, but when I asked for the ship to address, I got the run around YET AGAIN about how they cannot process a refund because of the Paypal claim (that had already been closed!) It came later than advertised for regular shipping, I had to contact Lukalula twice during this time to ensure they had the correct shipping address and both times got two replies which were not relevant at all to what I was asking. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. They are fraudulent. Lukalula offers an amazing selection of maternity dresses in attractive colors; it will make shopping for maternity easier than ever. Lukalula does not provide contact information on its Contact Us or About Us pages. Looks nothing like the photos at all! Dress was bigger than I thought, but nice. They write back DAYS later with a new rep and you have to go over the situation multiple times. This website is horrible, the customer service is BAD, they lie in your face and don't care. I purchased a dress and payed for express shipping. Do not buy. FINALLY got an answer. I tried to request refund and it don't let me move forward with my request they won't give me my money back! Tried contacting through there website and it won't let me submit a ticket. Sorry. Not worth it. I ordered a dress for my brother's wedding. They refunded me for ONLY THE DRESS. Not only was the dress completed many weeks later, but it is also crappy quality. Then when I finally got through to someone else, I was advised it needs to go back to China! I didn't get any confirmation of my order and now no reply. To all the people who are going to make. 1.We offer full refund if the order is cancelled within 24 hours of your purchase. Sizes were all off. What's the email address to contact lukalula. In lukalula review, we first look at the brands address, contact number, and social media presence. Not the baby. Note: Our dress and items are based from Asian sizes, we suggest that please pick larger size than you usually wear." The one I received is practically a step away from being sheer fabric!!!! It also states on their site that you only pay for shipping once, but you have to pay to have I sent back to them WITH tracking which will cost you double what you initially paid for shipping. If I could rate it 0 stars I would. After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. I made the same mistake. Save your money and sanity! To find more information about reviews and trust on Sitejabber.com please visit. Had a different employee tell me they would refund the shipping and then all the sudden they couldnt. See images of the dress to know how terribly poor the quality looks. There is no return address so I dont even know how to send it back and all my emails / complaints are being ignored. SCAMMING WEBSITE. I paid almost $100 for the dress and shipping for my maternity photo shoot and this is terrible. Products that do not meet these criteria will not be considered for return.To return the products, please submit items change request to customer service via [emailprotected] returns are processed within 5 business days after we receive your package. I should check the reviews before place the order. im seeing a lot of bad reviews, and super scared to order from here. Then they sent me a shipping number and claimed they could not refund because it had suddenly shipped. When we receive the package you returned, we will refund you as soon as possible.Once the refund is issued, you will receive a refund confirmation email. Poor quality and stitching. The pattern type is printed and prints are of high quality. I havent heard back from them at all and its been more than a month since my first order. They had the dress in their possession from return for A WEEK. Don't buy from these guys. 2022 Trustpilot, Inc. All rights reserved. Tried to get a refund and no customer service would answer. It is a scam! I emailed that company asking if I can return per the policy and they offered a voucher for 15 dollars. Also, I checked if I can cancel the second item, but there is no refund. !Do not spend your money on this website, I cant emphasise this enough. This place is a joke and scam! Thank you for your email. Please save yourself the trouble and stay away! This promotion is available to both new and returning customers. The bathing suits are designed with elastic panels that will make you feel comfortable while wearing them. I knew immediately that I had been hacked. Time goes by, I have my sweet DD and am quite distracted, but a few weeks ago I start thinking, did I ever get that refund?! For the main second item, I kept sending emails and every time a new person responds with one saying its under process another saying will be shipped in first priority . Or else they told me to bear the shipping cost to china that was costing around $70 and they would give me full rerun. Let us review some of lukalula maternity dresses for pregnant women. I got half my order. MIND YOU I PAIED $60 & Never received the dress, updates or a confirmation number! Period. The emails are answered every 2 days so I resend my emails because that's ridiculous. They doesnt care about their customers. They then cancelled half of my order but sent me an email stating they cancelled my entire order but only refunded me for one dress and nothing for the shipping difference. Still waiting on a refund but I doubt I will get it. They are handling from China. Niki Golubski Zwickl says, I am reporting about you to Paypal. Do not buy with them, waste of money. And now they have refused to confirm with China Custom that the parcel is meant for them and they wont refund any money. Don't waist your time or money on this site! Cheaters. did anyone receive a return address please? Further details in the disclaimer. The dresses that were bought here on from www.popopie.com material is terrible. I disputed the payment via PayPal because not only did the package not look like what I ordered, they were sending me emails saying there would be delays, so I tried to cancel. And when I asked them to process the item ASAP, they said ok it is under normal process now which means I will have to wait for 3 more months. Don't waist your time, I ordered a baby shower dress a month ago! Next contact your bank. They have bikinis, one-piece bathing suits, and cover-ups to choose from. Not at all recommended for any purchase. And each day they send one email with bargaining the refund amount and not taking back the dress. Tip for consumers:DO NOT BUY, difficult trying to cancel the order that same day, didnt get response until a couple of days and its seems, they couldnt provide the tracking even after it already left. Colors are wrong, sizing it completely screwed up, material is cheapOffer a partial voucher towards another piece of crap item instead of a refund.They put a note with your package 'if you are not happy let us make things right' they do not care and will not offer to make things right.They are an absolute JOKE and should be embarassed by their 'high end' company. Debbie Anderwald says: I ordered a dress but did not receive it. Another customer on sitejabber highlighted. If it was possible to give zero stars, I would. Got 5 dresses from they for a photoshoot. As far as the quality of the swim suitsawful! This place needs to shut down!!! The only smooth part of the transaction was when they charged my card for the items which arrived late because the bathing suits and other items are shipped straight from China. 1.The product is in its original packaging; 2.The product should be unworn, unwashed,undamaged,or unaltered. Cut losses and run. I tried to cancel my order and it tells me i haven't placed an order yet! Hideous products that look nothing like the website. If you are not entirely satisfied with your purchase, we're here to help. I allowed just under a month for it to arrive but was notified that one of the three pieces I ordered was out of stock, but they didn't say what. Rabia Shahbaz said: I paid for my two maternity dresses in a little over 15 days. Would be stupid for me to assume a high quality product for the price paid. The quality was so bad- nothing like the photos. Poor service. Extremely disappointed! Yea have sent plenty of emails no response. The second one is too short and therefore not suitable for shootings. thanks. I am still trying to get a refund for a dress that I ordered that wasn't worth what I paid. Lukalula is a brand of maternity wear that makes pregnancy fashionable. I had my maternity shoot scheduled and they didn't even shipped the item in the whole given period of delivery. For Clearance part, customers should complete payment before the sale ends. Lukalula has many products to offer such as dresses, tops, bottoms, and more especially maternity dresses for photoshoots. The stretchy fabric was perfect for showing off the bump. Tip for consumers:DONT USE THIS SITE !! Oh my gosh I Wish There was a 0 star rating. Don't let these people keep your money. I had to try and email them. I highly recommend NOT PURCHASING anything from this company! The maternity swimwear is made from high-quality fabrics, such as nylon and spandex. Lets dig deeper into the Lukalula dresses review to see if its worth buying. Dresses were great. I emailed them for instructions on how to proceed with the return since the items arrived AFTER my vacation and I no longer had use for them naturally, I provided my order number, but for some reason that wasn't enough! I ordered over a week ago and still have no email for even an order confirmation! I tried to contact them and no one will respond to me! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. If you paid with PayPal, then place your complaint there instead. Gain trust and grow your business with customer reviews. They didnt send me my dresses my pregnancy photo shot was ruined and no one is answering me so I could at least get a refund!!!! They have the WORST customer service ever! I was a little skeptical because of the site and price, but the reviews were really good, so I gave it a shot. Learn about Trustpilots review process. Very bad service. The small fits extremely large, anyway. The return shipping costs need to be borne by yourself. The company has a return policy of 30 days which allows you to exchange or refund your purchase within this period if it does not meet your expectations. Pay a little more for quality clothes that at least ships from the U.S. They are an absolute JOKE and should be embarassed by the way they run their 'company'. Ordered two dresses. Hi, i would like to return some merchandise that does not fit. I have been sending you emails from last 2 weeks no reply can you let me know where is my parcel or I have to contact someone else to make sure I have not wasted my money in scam. So I found a customer service number on google and they said the dress was back ordered and I could get my money back if I went to this website and plugged in this return #. If you do not accept a partial refund or cash coupon, we are sorry about it. what was the experience? I have been emailing them since and they won't pay me back. I started a dispute through paypal. Lets read all the negative reviews. Not only that, it looks nothing like what I had ordered!!! I paid 17 for returning it, no refund received and 6 months later my return has been returned to me and I'm unable to get hold of their customer service team. lukalula is an online fashion boutique for stylish and comfortable Maternity Clothing and accessories.We provide a wide selection of maternity dresses, maternity tanks, maternity swimsuits and nursing clothes We are committed to provide customers with original, high quality, and exclusive products. The customers had delivery issues, quality issues, refund issues, and facing a poor customer service. It's a scam site, you cannot get a refund. I wish I could give zero stars, this place is the worst! So I opened a new case as if I was a different person. They kept taking long so I contacted them again and asked for my money back and they said they would send it back to the account. What u order is not wat u get, they copy photos from other websites then send something completely different, they do t respond to emails there is no way to take to someone very dodgy lots of bad reviews I wish I read before I made my purchase. When you are ready to checkout, be sure to review their shipping policy. The pictures are not the real reflection of what the dresses actually look like! This website is a major scam. When I did receive the package they sent me a dress which is defective! Cheaply made crap. If I could give any advice it would be to stay far away from this site. So it meant the return and exchange policies on their website are NOT existing. Never buy from this website and someone to shut down these thieves. (*Swimsuit can only be returned/exchanged if it is defective/damaged or wrong item). This online store was established in March 2018. CodeNEW, *AttentionWhenever your order status is updated, such as the payment is successful, the goods have been shipped, etc., we will notify you by email. This gifts list is only for your reference. They should have replied to me instead! All the clothes are available in different sizes and colors, making it easy to find your size and color of choice. Not only I had to pay for terrible products, but also expensive shipping fee back to China!! I've requested my credit card to refund my credit and I'm waiting on that. Bought 3 dresses, finally arrived after weeks of chasing. You order currency will be converted to USD, which is the only currency this payment method supports. Your trust is our top concern. There are many occasions when you need maternity photoshoot dresses like weddings, anniversaries, birthdays, or even engagements. I paid through PayPal and was able to get a full refund through PayPAl. But cash refund is not coming. Ordered a dress for my baby shower they assured me theyd get it here on time, they never even sent it. It's been several emails already since I initiated the return process. When I finally did receive my dress I realised what shocking quality it was, nothing like the pictured dress. So I did. Anyhow, after going back and forth, several times, they finally provided a return address to CHINA! To better solve your problem, please send us a picture showing the problem/defect when you submitting the return/exchange request. 2.We will NOT accept order cancellation request if the orders have been shipped. Lukalula maternitys shipping policy is that orders will be shipped within 3 business days. Their response: "Thank you for your support and understanding. Overall, not satisfied with the product and would not recommend, unfortunately. Products used:I place an order for my maternity gown. Now, look at peoples reviews on other platforms. Im trying to cancel my order but it wont let me.