A Breakdown! If you love wearing chic and stylish jewelry and always accessorizing your clothes with the latest trend trinkets and charms, then you must have come across the name Factory Direct Jewelry. I received a verification that the ring was received by ****** at FDJ on 2-5-2020. We are getting some very conflicting information from this customer. I explained that I just want them to send me the correct ring. In this case, all that the customer needs to do is send the item back to us for a refund. Become a verified brand rep for Factory Direct Jewelry and amplify your brand's voice on Knoji. Tracking has not changed since 7/15/20. Please do not use USPS. (The consumer indicated he/she DID NOT accept the response from the business.) Factory Jewelry Direct has a Texas shaped ring advertised at 1.25" height and 1" wide the ring I received is half that size (1/2" high, 1/2" wide). Rarely do we ever think about sustainable jewelry items. Well guide you through the process. I contacted FDJ on 1-27-2020 through their customer portal to request a replacement item. We offered the customer a return for a refund and they refused that option as well. I asked if there was any way for me to print the return label and was told to just ship it to them- I would have to pay to ship the ring back. 1 On Tuesday Dec 22 I call and explain the problem - that my ring is roughly 1/2" by 1/2". Factory Direct Jewelry doesnt have any gold-plated or filled gold jewelry items. BBB Business Profiles generally cover a three-year reporting period. The stones were not fitted properly causing discomfort and pain to the fingers. He tells me they did, and he was forwarding them to the shipping department and they would call me that evening - they never did. On its website, the jeweler clearly states that every gold jeweler is required by law to stamp the jewelry. However, that may not be possible when shopping online. Neither does it mention anything about its suppliers of stones and metals. He told me that he would someone go measure each ring and update the websites descriptions within the next 24-48 hours. he told me by Friday the website should be updated, but if not, definitely by Monday. Another customer complained about the 14K gold chain arriving in very poor quality. Usually, when we talk about sustainable or ethical fashion brands, we immediately think of organic cotton or recycled raw materials. We had the ring inspected by 3 people (one of which is a GIA certified stone setter and the other is our quality control specialist) and came to the conclusion that her stone was in fact clear. If the customers arent satisfied with the jewelry item, they can even return the items within 30 days of purchase. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I immediately called FDJ to tell them I did not want a refund, I wanted the ring that I ordered. (The consumer indicated he/she DID NOT accept the response from the business.) **** was very abrupt and rude, but asked me firmly, "What do you want?" Submit a complaint and get your issue resolved. He said, "I will get that ring out in the mail to you with a return envelope to send the old one back." The first is that they were claiming that they did not receive their item despite the tracking number showing a successful delivery in their mailbox. I called on a Thursday. What is Factory Direct Jewelry's Facebook? Despite his right to do so, he was still trying to offer her resolutions when she hung up on him. Amateurish and Unprofessional - Stay Away, Read full review of Factory Direct Jewelry. Enter your email below and receive a personal coupon for. I want this resolved. However, Factory Direct Jewelry did refund the customer his money. Thanks. I expect to get what I bought - a *** Yellow Gold Texas Shaped Ring measuring 1.25" X 1". Lets see if Factory Direct Jewelry fulfills these criteria. He asked me to send pictures of my ring and he would get it taken care of. All the pendants and chains at Factory Direct Jewelry are stamped with appropriate marking. Read the full Factorydirectjewelry.com review below for more details. The customer then said she still wants to have the ring to which ****** replied back to her saying she would need to repurchase the ring and that we would send her a replacement. The only information publicly available about the brand is that it makes its jewelry locally in its factory located in downtown Los Angeles. This review was chosen algorithmically as the most valued customer feedback. Since this case was opened the customer's package has been delivered. Among its offerings are: There is something for every budget and every individual taste. However, first called bout this ring in early November. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return. If you'd like to check your order status, but can't find your order number, please. All items must be returned with their assigned return authorization (RGA) number. Factory Direct Jewelry has an average consumer rating of 5 stars from 1 reviews. Factory Direct Jewelry is also your go-to place if you want to gift someone gold or silver jewelry as their anniversary gift. The customer then asked to speak to a supervisor and at that moment ****** was the highest ranking employee she could speak to. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. I ordered an I Love You Charm Pendant and I was expecting it earlier in the week and when I called and asked about it I was told it should be delivered by the next day. After that statement from ******, ******* ****** started to cuss at ****** and personally insulted him. It offers a 1-year warranty against all defects in manufacturing. We explained that we cannot do that since we clearly had the correct dimensions displayed as well and because we sent them what was paid for. I had placed an order for a ring back in febuary of 2022 now waiting almost a month for it messaging the factory direct jewerly company I been ignored they told me I would get a refund after calling and contacting them for 2 weeks after the shipping date .after another week they change there minds and no refund I never received my ring its over 2hundred 20 dollars I spent I feel like they robbed me blind for this.please would like my refund that they promised me taken care of.and I'm not the only person with this problem they take people's money and no product. If for any reason you are not satisfied with your shipment we will gladly replace it or accept a return of the merchandise. Pandora, Zales and Kay Jewelers. We have the capability to customize some orders to our customers needs however these customized orders are nonreturnable and nonrefundable except by manager approval, and subject to a 50% restocking fee. Special order products and or non-stock products are considered special orders and are non-refundable. If they couldn't determine the color of the stone they should NOT be certified PERIOD! Order Number: XXXXXX Order Date: Dec, 4, 2020 Model Number: SKU 2005 Manager I have talked to three times - **** I ordered the ring December 4. ******* ****** proceeded to yell that would was not acceptable to her because she would not get the new ring at the price that she originally purchased the ring for. I send him the pictures Dec 23rd, he told me he would send the replacement ring Dec 29 - he had a week to look at the pictures. Based on online research and 13 Factory Direct Jewelry reviews, Factory Direct Jewelry's overall score is 4.2 out of 5 stars. Customers have praised the staff to be friendly, courteous, and helping the shoppers with their purchases. All returned merchandise is subject to a 20% restocking fee except for Rangaire/ Jensen Medicine Cabinets which have a 30% restocking fee. By redeeming your coupon you're agreeing to be added to our weekly sales and future coupon offer newsletters. They have not provided any proof of shipment. BBB Business Profiles are subject to change at any time. The price difference was huge, about $200. We recommend items be returned via UPS or insured parcel post for proof of delivery. For a brand to be ethical, it should. In addition, we're not responsible for lost shipments. Please allow 14-21 days for processing. Another person complained that while he paid extra for rush delivery of the jewelry item, he did not receive it on time. He then repeated that I got the right ring the first time, so I informed him I had a picture of the two ring side-by-side and one is clearly pink, and if he could give me an email address I would send him the picture (I will attach the photo to this complaint). When ****** asked her for clarification on what she meant by that she mentioned that she had gotten a coupon for her first purchase. The issue is still not resolved. Factory Direct Jewelry (factorydirectjewelry.com) is a very popular women's jewelry store which competes against other women's jewelry stores like I never received the package so I checked with company, they insist shipped. So far, they told me they would measure the rings and update the sizes on their website - they did not. It has both positive and negative reviews. So I called FJD and asked about the product details in early November. We provided this customer with our return instructions for them to send their item back to us for a refund. If you are buying from there, be sure to check out all the reviews before buying any expensive gold or silver jewelry. You can track your order shipped via Fedex at: Fedex Tracking I said I bought a Texas ring with the deminsions 1.25" by 1", and that is what I want. The US Postal service is experiencing delays and complications due to government efforts to stop the spread of Covid. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I am not conformable sending the ring back to this company in hopes they refund my money. Incurred shipping charges are not refundable. The staff was professional and helped promptly with the return or refunds. complained of the ring made of poor quality. Delivery; Billing adjustment; Replacement. The latest complaint Amateurish and Unprofessional - Stay Away was resolved on Nov 08, 2014. We want your business! 2010 - 2022 Factory Direct Hardware. To summarize, ****** offered the customer everything that she wanted and she still personally insulted him at which point he had the right to refuse service to her. Despite explaining everything to the customer on numerous phone calls and apologizing to them they are still demanding that we send them the ring that fits the 2nd description. Contacted USPS and they say never shipped, only label purchased. Concerning the call with ******, right from the beginning ******* ****** was yelling at ****** which is classified as a form of harassment. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. ***Document Attached*** I have a recording of my final call with ****** AND I WAS NOT RUDE TO HIM UNTIL HE WAS RUDE TO ME! A brand can try to be ethical in more ways too. Factory Direct Jewelry offers 0 total features such as , and . (The consumer indicated he/she ACCEPTED the response from the business.) I want a refund for the ring and shipping costs that I incurred to send back their mistake. I only found out this information when I called to follow up, yet again. Follow Factory Direct Jewelry on Twitter at. I would have talk to **** tomorrow. BBB is here to help. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Items returned without an RGA number may delay credit. The jewelry retailer does not show its commitment to any zero-waste programs. After ****** listened to the customer yell for a good while, he did in fact interrupt her to let her know that he was aware of her case and what the issue was. However nothing on the website indicated what I needed to do, so I called and I was told by ***** to just send the ring back to their address: *** South Hill *** *** ****** *** ******** CA XXXXX. A sustainable jewelry brand should use recycled metals or ethically sourced gemstones. There are several problems with this customer's request. He then told me if I was going to continue to harass him he had every right to hang up on me. I said no - I have called every day, you people never call back, I'm tired of getting the run around, I bought a ring with the description of 1.25" by 1" - that is what I want. Factory Direct Party reserves the right to refuse service to customers found to be using offensive language, threatening, screaming, or being otherwise obnoxious for no reason. At this point, it is obvious that the customer is trying to exploit the simple mistake that was explained to them on numerous occasions over the phone. Company not responding. So, I then voiced my opinion that I should get a refund for the money I had to spend to send their mistake back to them -there was no response. Use this comments board to leave complaints and reviews about Factory Direct Jewelry. Along with this return number you will receive a ship-to address where you must send your merchandise. I WOULD CAUTION ANYONE to reconsider doing business with such a DISHONEST company - Did they even look at the picture of the ring I sent in showing it is CLEARLY PINK?! PLEASE NOTE: Items marked as Clearance are not eligible for return unless defective. Placed order, not received. Defective merchandise will be replaced with no restocking fee and can only be shipped UPS ground. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please note that this entire time their tracking number shows a successful delivery. The ring was supposed to have a clear cz stone, the ring I received had a light pink cz stone. The jewelry retailer closely inspects all jewelry before shipping it out. If youre looking to glam up your party dress, you can always shop for jewelry from here. ****** gave her a warning and let her know that if she was going to harass him and cuss at him he can hang up the phone. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Another customer complained about the 14K, Another customer complained that he purchased a 3mm solid, Factory Direct Jewelry knows about this concern of consumers and addresses it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ****** tried to explain to the customer that she might have seen the stone as pink due to lighting issues but the customer did not want to accept that explanation. They contain small amounts of nickel. I said thank you, and I am assuming the problem was resolved. Fashion-manufacturing.comis a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking toAmazon.com. I called back Tuesday Jan 5 to ask for a tracking number of my *** ring. Every brand has its good and bad days. so writing you to get problem solved. Manager approval is required for any returns after 30 days and may be subject to a higher restocking fee. Merchandise that has not been removed from its original packing, Merchandise that was mispackaged or was not shipped correctly, You must have the original packaging for the item (manufacturer's box, Styrofoam, plastic bags, etc. I was told to call back because ****** wasn't available- he was the one that took care of that- but they assured me that they would do whatever they could to make sure I was happy. It doesnt just offer imitation jewelry. They do not do anything they say, so for me to believe they will refund me is a huge leap of faith on my part - I am NOT willing to do that. They also told me they would call me back four times and they never did once - I had to hound them over and over to get responses. When people buy gold and silver jewelry online, many worry about its authenticity. I told him FDJ has not done one thing they said they were going to do (never called back, never emailed back, did not send the replacement ring like they said, did not update the website, they have not done one thing they said they were going to do, how could I trust them at all). he then suggested I pawn the ring. At this point I knew we were not going to fix this so I asked to speak to his supervisor, since he wasn't listening to me and he was not trying to solve the situation. Thank you. Then there is the Christmas Holiday. They lied on the website, and over the phone. All orders are charged in. Packages must be sent back by customer via a traceable source, such as UPS. While many customers praise the brand for providing good-quality products, some even complained online about faulty jewelry items. Once you have set up your return, you will receive an email with an RGA number within 2 business days. Please be aware that due to the nature of clearance sales we may not be able to offer a replacement on a defective clearance item. The listing for the ring that this customer purchased has 2 dimensions displayed in terms of the physical size of that ring. The first is that we have signature proof of delivery. Factory Direct Jewelry is located in Los Angeles, California, United States. You can also compare Factory Direct Jewelry against popular alternatives like Our jewelry is 100% manufactured and crafted in the U.S.A. We stand behind every single piece of jewelry we produce as being representative of our motto: price, service, and quality guaranteed. I email him pictures on December 23rd ( I still have that email). Additionally, they said they would send me the correct ring that measured 1.25" Height and 1" Wide. Then they just changed their mind without even letting me know - AFTER they said they would send out that ring. , Cupcake Picks, Muffin Liners & Cake Toppers, Honeycomb Balls, Pom Poms, Paper Lanterns. You may contact our returns department by telephone (855) 368-1040 or fill out our online Returns Form to start the return process and receive a return goods authorization (RGA) number. I would like a Texas Shaped Ring in 14k gold that is 1.25" heigh and 1" wide. Factory Direct Jewelry has resolved 1 complaints. ****** stated that she can get that exact same coupon for her new purchase. What is Factory Direct Jewelry's Twitter? On 2-6-2020 I received an email saying that my card had been refunded for the purchase amount and a second email with this message: "hello, we received your ring today. Refunds or exchanges are only available on items that packaging has been opened and cannot be resold as new. It was founded to provide quality jewelry at affordable prices. Is this your company? We sent this customer the ring that fits the description of one of those dimensions, which is what they paid for. If the delivering carrier is responsible for a lost and/or damaged shipment, the purchaser must file the appropriate transportation claim with the delivering carrier. You can view all Factory Direct Jewelry's coupon codes here, (Optional) Include a photo to illustrate your review of Factory Direct Jewelry. Knoji has 13 Factory Direct Jewelry reviews and ratings as of August 1, 2022. Finally, merchandise must have not been damaged in freight transit. So I hung up on him and here we are. Orders can be canceled prior to shipping. BBB Business Profiles may not be reproduced for sales or promotional purposes. or you can view the top 50 brands in similar categories, such as , and . I order the ring on December 4, and it arrives on Monday Dec 21. All of its products are nickel-free except the white gold ones. ComplaintsComplaints for FactoryDirectJewelry.comJewelry StoresView Business profile. Thank you. ), There cannot be any writing or labels on the packaging for the item. Email says shipped 7/15/20. The stones were not fitted properly causing discomfort and pain to the fingers. Thank you. Please see the attached pictures of the ring she sent back to see that the stone is in fact clear. With over 100 years of experience in the jewelry business, we have manufactured quality jewelry on three continents around the world, most recently expanding to Los Angeles in 1977. Ground shipping only. The replacement item will be charge to the customer and the credit will be issued once the defective item has been received. Of course, there are certain methods with which you can check if the gold and silver jewelry youve got is authentic or not. In addition, the stone embedded in the ring fell out after 30-days which was after the return period so the customer couldnt return it. have praised the staff to be friendly, courteous, and helping the shoppers with their purchases. We have numerous issues with this customer. I didn't get it the next day, so when I called to find out about it Mary said she would send another one out tomorrow and see if she could send it Fed Ex with two day delivery and she would Share your photos and videos with others to prove the truth of your words. I will also be posting this to the review section to worn others about Factory Direct Jewelry's unwillingness to work with or listen to their customers. Touch device users, explore by touch or with swipe gestures. See Factory Direct Jewelry's portfolio on LinkedIn at. Share your own Factory Direct Jewelry review: compare Factory Direct Jewelry against popular alternatives, view all Factory Direct Jewelry's coupon codes here. Note: Changing your country is simply to help tailor your experience at checkout. On its. Unfortunately we are unable to take responsibility for stolen packages. Discuss the issues you have had with Factory Direct Jewelry and work with their customer service team to find a resolution. Is Vintage Football Shirts Legit? We have provided them with the instructions for our return process. Still, if any jewelry item is found defective or suffers from a defect within 1 year, Factory Direct Jewelry will take care of it. In this case though we were unable to assist the customer given how much time had passed from the date of purchase to when the customer let us know that they had not received their order. (The consumer indicated he/she DID NOT accept the response from the business.) I tried to upload the mp4 of the convo but was unable to do so because the file type was not supported. Consider social, economic, and environmental responsibilities, Have honesty, integrity, and accountability, All of its products are nickel-free except the, Jewelry are stamped with appropriate marking. Claim it and get a lot of features. It doesnt. Factory Direct Jewelry's review score is based on Factory Direct Jewelry's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. The man that answered the phone looked up each SKU and understood why I was asking for clarification. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions. It was too thin for the price. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They listed two sets of dimensions - an overall dimension, and a specific measurement for the top and bottom. all the dominions - overall width, overall height, top width, and bottom width, all of those measurements were wrong and deceiving. It was clear that their initial claim that they did not have the package was false. Thank you. This number will be used to guarantee you receive your credit. What is Factory Direct Jewelry's LinkedIn? I called yesterday, Jan 6, and **** told me he decided not to send out a ring with the dimensions I ordered, that they sent me the correct ring, it was an honest mistake that their dimensions were wrong originally. The latest review Amateurish and Unprofessional - Stay Away was posted on Nov 8, 2014. Confirmation of delivery by any carrier is what we will use to determine whether we have filled and delivered your order. A 20% restocking fee may apply. Contacted company again for status and they still say they shipped and I just need to wait. Bottom line, I bought a ring with the verified dimensions of 1.25" by 1", Texas shaped ring in *** gold - and that is what I want from Factory Direct Jewelry. Knoji reviews and ranks Factorydirectjewelry.com and other women's jewelry stores based on how many features each offers and based on a 5-star rating scale. He said he would refund my money AFTER I send back my original ring. It deals in all things jewelry whether it is mens chains and rings or womens necklaces and diamond bracelets. However since this case was opened the package got delivered. Factory Direct Hardware, Inc. is not responsible for any labor costs incurred as the result of the installation of wrong or defective parts. I voiced my disappointment in the fact that I had to pay for their mistake to no avail. I told him that because I got the ring on sale I wanted to do an exchange instead of a refund because if I ordered the ring now it would be more expensive. The system doesnt retain any sensitive customer information on its servers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. All claims for shortage and/or damaged goods must be reported within five days of receipt of merchandise. The order subtotal is less than the minimum allowed value ($0.01). Factory Direct Hardware is the fastest growing place to buy products online. To begin processing a return, please Click Here! Knoji is a social discussion platform that's 100% free to use. Based on these factors and 13 Factory Direct Jewelry reviews, Factory Direct Jewelry earns an overall score of 4.2 out of 5.0 points. Since this customer received the product with the dimensions that was displayed to them, we will not be sending them a replacement.