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No glass repair shop was ever contacted. The windshield has been replaced on June 8, 2021. My windshield is chipped and cracked. I specifically had a moment that Crystal Fusion admitted to not doing what they should be doing and I'm glad it is on the record. Makes ice and snow much easier to remove I was told I could arrange for a glass company to replace the windshield, but unless I used their preferred provider (a company with low reviews here who messed up my wifes replacement several year ago) I would need to call for payment, or pay out of pocket. It enhances visibility in bad weather and strengthens the automotive glass surface. Edenvale For a better experience, please enable JavaScript in your browser before proceeding. Along with this fantastic windshield application, we also offer our customers premium wiper blades to keep your vision clear for all makes and models, both foreign and domestic, Don Brown Chevrolet Crystal Fusion Protection. Within several hours I had a large crack across a portion of the glass that continues to spread and now covers the majority of the ** and poses a hazard if left untreated.Crystal Fusion was contacted immediately to set up the claim and photos were sent and claim was approved by *************************, ********************** I received a call several days later from ****** in ******* to tell me they received the claim paperwork and would order the ** and then find someone in my vicinity to replace the **. The first time I called, a rep attempted to deny the claim. I recently bought an M340i from ********* in **********, **. For a better experience, please enable JavaScript in your browser before proceeding. We are sorry to hear of your disapprovalwith our process. PLUS, Crystal Fusion Protection is environmentally friendly. The following errors occurred with your submission. I contacted Crystal Fusion to file a warranty claim on my windshield on Tuesday September *, 2019. I want a refund for the garbage glass coverage I paid for. I've called to dispute a denied claim. As for the windshield, is that just a one time replacement and does that also include recalibrating the sensors that are behind the windshield. Crystal Fusion interpreted that as a part of the overpass caused the damage. Find out how you can improve customer satisfaction by visiting our dealership page. The customer initiated a claim with Crystal Fusion on August *, 2020 for damage to the windshield of the covered vehicle. Significantly reduces Night Glare to Go, Improves clarity and visibility to extend driver reaction time, Deflect small road debris to reduce damage to glass, Protects against acid rain, corrosion and mineral buildup. What is the nature of glass? Cookie Policy - The Fora platform includes forum software by XenForo, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada, tlxforums.com is an independent Acura enthusiast website owned and operated by VerticalScope Inc. Has anybody tried Crystal Fusion glass treatment? I have asked Crystal Fusion to reimburse me the cost of their ** against what I am forced to pay to resolve what is potentially a dangerous situation if the damaged ** is not replaced very soon. You are prohibited from posting or transmitting, by means of reviews, comments, suggestions, ideas, questions or other information through the Website, any content which is, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically or otherwise objectionable content of any kind, including but not limited to: any content that encourages conduct that would constitute a criminal offence or give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law; or, any content that constitutes an invasion of privacy; or, any content that is an infringement of any intellectual property right; or, any content that contains software viruses; or, any content that constitutes a political statement, commercial solicitation, or Spam, Although Orange Owl (Pty) Ltd t/a Crystal Fusion. After 4-5 phone calls to get details on how to proceed, and then waiting for the local dealer to get the glass in, the work was arranged to be done 7/*. Now, almost 3 weeks since the claim process started, the glass was finally ordered and I was told it will be a few more weeks until they receive it and will then find somewhere to send it for replacement close to where I live. The following activity on or through the Website is expressly prohibited: Any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website, or the content contained therein, without the prior written authority of Orange Owl (Pty) Ltd t/a Crystal Fusion, The collection or use of any listings, descriptions, or price lists from the Website, for the benefit of a competing merchant that supplies products comparable to those offered on the Website; and<. I was told if they were closed, it was OK to call after the work for authorization. I called the dealership and they had no record of Crystal Fusion contacting them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Not to mention but this is a chemical which calls for gloves and not closed quarters. We support the motor industry with unique & environmentally friendly & innovative products, Crystal Fusion: Superior Waterless Car Wash, https://crystalfusionsa.co.za/wp-content/uploads/2021/09/CrystalFusionDB9Demonstration_3-2.mp4. The company should reach out to me and make good what is on the warranty agreement. They sent me supplies but according to their instructions they didnt send everything. I had multiple phone calls with them explaining that it was not the overpass. any failure, errors or delay in receiving or acting on your Instructions; any failure, errors or delay in making available or transmitting Confirmations. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. then apply rain-x and the water will sheet away like no other. -Y.ph1#)k:J G.RA:s0 wu:U;EV= [|~*5UMdD AG m_VAQ0T=- "+" r1Wfz'fmT-BgCNGK1u[H@hW;MFV%q_-NX3iI{1- =4 RF/QA]"R% Hyundai Palisade General Discussion Forum, The Fora platform includes forum software by XenForo, Hyundai Palisade Complaints, Issues And Problems, Hyundai Palisade Dealers, Prices And Orders, VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada, PalisadeForum.com is an independent Hyundai enthusiast website owned and operated by VerticalScope Inc. Get ready for the road ahead with Crystal Fusion. There is not much price difference as I can tell from internet searches, so I fail to see how this is a reason to deny the claim 100%. This website uses cookies so that we can provide you with the best user experience possible. An object struck my windshield and caused significant damage. Our ultra-hydrophobic windshield coating is specifically formulated for Automotive glass surfaces. Called warranty to set up claim. I told her that I purchase a vehicle from Lexus of Richmond and I wasn't sure how the warranty was registered however I am the owner of the vehicle. Easy to use spray and wipe product. Copyright Crystal Fusion Technologies, Inc. All Rights Reserved 2019 Design by, Benefits to Using a Panel Prep Surface Cleaner. You remain solely responsible for your instructions, and the lawfulness and soundness of any decision you make or action you take as a result of your use of the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website, the Services and the Website Data. Millions of drivers around the world have enjoyed the features and benefits of a Crystal Fusion treated windshield for more than 20 years. The Clear Choice for Windshield Protection. The treated windshield micro-beads water and protects against the elements. Gauteng The customer clearly stated that an object fell from an overpass and then cracked the windshield. You agree to use the Website for lawful purposes only. The windshield was not cracked whiles the car was parked at the airport I told the rep the incident occurred on my way to the airport but I did not realize the severity until my return from a two day trip. I did a search and found a couple of posts discussing other windshield treatments but not this one. Orange Owl (Pty) Ltd t/a Crystal Fusion SA will do all that is commercially reasonable to protect such personal information from unauthorised use or disclosure. I use PIAA silicone wipers (, 2015 Acura TLX V6 Tech (P-AWS), Black Copper Pearl. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. **************** stated, on a recorded call, that he parked the vehicle at an airport and upon return he noticed a crack in the windshield. So relax and enjoy the drive! We just bought a new Cadillac SRX for my wife and the dealer is selling this treatment for $175. Additionally, this past weekend was a holoday and our local office was closed Monday. Orange Owl (Pty) Ltd t/a Crystal Fusion, Whilst Orange Owl (Pty) Ltd t/a Crystal Fusion, To the full extent permissible by applicable law, Orange Owl (Pty) Ltd t/a Crystal Fusion, Any information collected is used solely by Orange Owl (Pty) Ltd t/a Crystal Fusion. We attempted to speak with the customer again, however she declined and hung up. Crystal Fusion should be held accountable and reimburse myself and my insurance company. The results stand for themselves! you own or otherwise control all rights to the content that you may submit to the Website; that any use of such content will not cause injury or harm to any person or entity; and, you will indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion, By submitting reviews, comments and/or any other content (other than your personal details) to Orange Owl (Pty) Ltd t/a Crystal Fusion. Damage must be incurred from road debris while driving on a public street or highway. The five year repair/replacement warranty was purchased in 7/**/2016 when I bought my truck new. I've entered into a contract with your company with a signed contract and monetary consideration. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Her name is ****** ******. You hereby consent to the exclusive jurisdiction of the South Gauteng High Court of the Republic of South Africa in respect of any disputes arising in connection with this web Website. This payment will be issued within 10 business days to the address on file. Do Not Sell My Personal Information -, By logging into your account, you agree to our. It is not backed up by a reasonable company, and seems more like they are looking for any excuse to avoid payment. Regardless, it took several hours for Crystal Fusion to offer to pay the deductible. And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. Protection, Washing, Detailing, Body Restoration/Repairs. We now understand that was not acceptable to the customer, however we cannot authorize replacement or full re-imbursement under our warranty Terms and Conditions. In order for the BBB to appropriately process your response, you MUST answer the question above. From my driveway, with the glass guy there, we called the claims department to submit the pictures and get the payment details, but they were closed for the holiday. I was given false information in the first recorded call, I asked to speak to a supervisor and was placed on a 20minute + hold with no check back. Protect against acid rain, corrosion and mineral buildup, PO Box 851 Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. ComplaintsComplaints for Crystal Fusion Technologies Inc.Glass CoatingView Business profile. This lack of customer service is abhorrent and predatory. JavaScript is disabled. << /Length 5 0 R /Filter /FlateDecode >> Two months ago I got a crack. I'm thinking about this for the Caddy and also for my MINI. These Terms and Conditions, including any documents referenced herein, represents the entire agreement between you and Orange Owl (Pty) Ltd t/a Crystal Fusion, the accuracy, completeness, validity, timeliness or reliability of the, the error free use, secure use and/or availability of the, any breach by you of these Terms, including your use of the, any loss of business, profits, opportunity and/or data; and, any action taken or decision made by you in reliance on the. We have developed a patented two-step application process that creates an ultra-hydrophobic and durable barrier. I was able to finally speak to someone at Fusion on 9/** at 3:30pm and told her who to send the claim to at the dealership. Unfortunately, I did not experience this through the claims process. S_2MUW4)[Bkok,1TOY*RGeG EvLxz/$8^D,j2QH&C|cSi>vXMF 9/W%S{s"LzNdN\=>REB(fB0}8!daBFGbUFML f]N:8yY!~ We offer an excellent Customer Retention Program (CRP) that makes everything easy for you. Again, they fail to meet their end of the agreement. Manage Preferences - hVmo6+al! They handle all claims called in for repair. Once in the possession of the vendor, they attempt to set an appointment with the customer to have the replacement facilitated. They agree the ** is not stable enough to risk waiting much longer to be repaired and could cause a safety issue. When we think of glass, we think of a surface thats perfectly smooth, clear and transparent. Attached is a picture of the damaged windshield that Crystal Fusion advertised and sold as "reinforced and unbreakable" with their protective coating. But, at the molecular level, glass is porous with microscopic hills, peaks and valleys that refract light and collect tiny particles. It enhances visibility in bad weather and strengthens the windshield. Dirt, Grime, Insects, and Acid Rain have a hard time sticking to the treated surface. You can buy the extended warranty from any dealership and will get a better price by doing that. hbbd```b``f >dQ~`RD)`"}"@\"b;H`[$-$&``3&4dWmHR 2&/g`9{ *Y endstream endobj startxref 0 %%EOF 88 0 obj <>stream I was driving on a freeway and was approaching an overpass. Sounds like a hybrid between a Rain-X like product + an insurance product that will repair/replace windshield from chips or cracks. I spent hours on the phone with them trying to take the right steps, and even after following them, was denied the coverage I paid for. As mentioned, we follow the Terms and Conditions noted on the warranty signed by you. Contact Us - Our CSR did speak to the customer on the 3rd and processed the claim with the customer. I was told I will receive an email by the end of the day providing the next steps. Improves clarity and visibility to extend driver reaction time %PDF-1.3 Protecting Your Vehicle From UV Damage/Oxidation. Indemnity Without prejudice to any of the rights of Orange Owl (Pty) Ltd t/a Crystal Fusion SA at law or under these Terms, you will have no claim against and hereby indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies against any loss or damages of whatever nature and howsoever arising which Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any third party may suffer or incur arising out of your use of the Website Data, the Services and/or the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website, including without limitation: Orange Owl (Pty) Ltd t/a Crystal Fusion SA will not be liable to you or any third party and you hereby waive whatever claims you may have against Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies for any expense, loss or damage of whatever nature that you may suffer or sustain as a result of or arising from: If you are interested in making driving a better and safer experience, join our team! Visit our agent page for more information about offering our patented product. They are unwilling to work with any other vendor besides safelite to replace the glass even though it is available through other vendors. I have it on my vehicle. More than just a coating that can peel and blister over time, Crystal Fusion molecularly fuses with glass to form a hydrophobic barrier. Find out all the detailing secrets here. Content on PalisadeForum.com is generated by its users. And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. As a dealer, you want to provide services that offer value to your customers. Try saying "Search for (year, make, model, or feature)". huh, never heard of it. I sent an email to the claims department on 12/** and contacted them on 12/** to follow-up with it. That just tends to delay the claim further. If the contract terms are followed, as specified on the document included by the customer, the damage should be called in to Crystal Fusion and not handled by the Dealership as was in this case. Wonder if its just a reason to get you into the dealer do you see any difference with this product? If youre interested in learning more about Crystal Fusion Protection, we encourage you to ask about it during your next visit to the Don Brown Chevrolet Service Center or give one of our service experts a call at (314) 450-7154. No one answers the phone and no ones returns my calls. My business I do warranty work and not once have I ever dropped parts and told customer to do it. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The unauthorised submission, removal, modification or distribution of copyrighted or other proprietary Content is illegal and could subject you to criminal prosecution as well as personal liability for damages. When it does this, it increases the strength and clarity of the glass while simultaneously reducing the likelihood of dirt and moisture sticking to your windshield. For our customers that have opted for Crystal Fusion Protection, all have noticed improved visibility when driving both at night and during extreme weather conditions. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As with any warranty, there are specific Terms and Conditions which must be met. tlxforums.com is not in any way affiliated with Honda Motor Company. All rights reserved. TLX Forums is the premier owners club community for everything related to the Acura TLX. The Crystal Fusion Superior Waterless Car Wash is a product that contains a special mixture of chemicals that breakdown and liquefy vehicle surface dirt on contact.