Customer service has not been helpful basically saying their QCchecked the chair before shipping and itwas fine for them soit should befine forme. All rights reserved. So the White Lacquer Tulip Dining Table would be the perfect addition to any home because of its graceful, understated design along with a strong build. I bought this chair for my home office and it changed my workday right away. 2022 Trustpilot, Inc. All rights reserved. The Eames Lounge Chair arms are held together. Take care and have a great week ahead. The chair was easy toassemble, only ahandful ofscrews.. Itis now Feb 24and nothing. Love all mynew furniture Ipurchased from Eternity Modern! Will be contacting my credit card company to dispute the charges. Hi Kaye, sorry to hear that you are not enjoying your new purchase. Terrible Service. I've shopped all over the place for quality replica furniture pieces and this isplace isBY FAR the best inprice for their quality. Ifyou have any further questions orconcerns, please donot hesitate torespond back tous atinfo@eternitymodern.com. Hi MaxiMum, westrive toprovide all our clients with asmooth and seamless order experience, along with quality products. Elevate your mid century modern dining room with classics like the Saarinen Side Chair, Wishbone Chair, and Tulip Table. The couch is the most uncomfortable thing Ive ever sat on - it is rock hard. Ihave noidea how they expect people tobe able toreceive afurniture order with that kind ofinformation. On our website, we offer a selection of Style numbers as shown. Afriendly crew. Saarinen Executive Side Chair - Steel Legs, Saarinen Executive Side Chair - Wood Legs, Carrara Nuvo Calacatta Quartz Tulip Dining Table - Oval, Carrara Nuvo Calacatta Quartz Tulip Dining Table - Round, Dark Walnut Wood Tulip Dining Table - Oval, Dark Walnut Wood Tulip Dining Table - Round, Bianca Neve Calacatta Quartz Tulip Dining Table - Oval, Bianca Neve Calacatta Quartz Tulip Dining Table - Round, Black Calacatta Quartz | Tulip Dining Table - Oval, Set of Four Pierre Jeanneret Folding Chair. I ordered a second chair, the first one was for my husband, and it arrived in perfect condition. As for our phone system, we want to be able to serve our customers better and you may now set up a phone appointment to book a call with us during business hours. Bon chance! You can get good quality atother places, but other places will charge apremium. Wedo appreciate all feedback, whether itis positive ornegative, asit helps usto improve going forward. polished surface, the marble may have contained some type of cheap fill (resin) in the holes/fissures. The delivery was process wasok, and the chair arrived inpristine condition. Isent amessage back saying that Iunderstand that what they sent iswhat they considered tobe grey, but inno universe isit actually grey. The day before Iwas told that the couch would arrive, but notiming information. Considering Ihave been waiting over amonth for this order that ispaid infull over $1500for four stools. We would like to look into this for you but were unable to locate any emails under Courtney or Hannah T., the other name you left the same review with. Through past shipping experience, we have found that the taking the above actions produce a high percentage of successful shipment deliveries! Kudos tothe delivery staff for setting upthe tulip table inmy dining room. Liquids such as wine, juices and Check the coloration! Their Mario Bellini range isjust what Iwas looking for and they provided fantastic service! Ialso sent them avideo showing them that the one chair islumpy onthe seat. - Mikaela. Thanks and take care. I loved it so much, that I went ahead and ordered a couch from you and I'm looking forward to its replacing my old sofa. Good source for replicas ofdesigner furniture, particularly retro style furniture. We had a whole house to furnish in a hurry, thought that they would be a good solution, and boy, did they stiff us. Buyer beware this company should not continue tooperate with this lack ofcustomer service. For the best experience on our site, be sure to turn on Javascript in your browser. We have chairs, tables, and accessories to create the perfect dining room environment. You should be able to notice the natural veins throughout But certainly these classics can come with a price tag! Specialized stone cleaners are excellent to have on hand, but for routine cleaning and the occasional spills, a good mild Thanks for your kind patience and understanding. Hi SR, Iam sorry tohear that you had anegative experience with our third-party delivery carrier. I am as well going to be filing a claim with credit card if they don't get back to me tomorrow. Thanks and take care. Aswith all shipping-relatedcases, weask toplease allow afew business days for usto investigate before advising the next steps. Just received my Warren Platner Ottoman, perfection. The leather isthick and high quality, the chairs feel solid, and they look even better inperson than they did onthe site. - Mikaela. Definitely worth the wait. Over aweek later after investigating this, they sent back amessage that their supplier confirmed the colour ischarcoal grey. Iwas abit nervous about buying furniture online but was happily surprised with the quality ofthe furniture. Delivery service wasnt great, was told adifferent time and had toleave ameeting toreceive the chair within 30mins ofgetting the call. Every single one of our tulip tables has been inventoried with a unique serial number and detailed pictures of the marble veining. Highly recommend. It took a couple weeks. We greatly appreciate your support and hope to be able to serve you again in the future. When you order online you expect grey tobe some form ofgrey, even ifeach moniter shows colour differently. Anyone can write a Trustpilot review. Ive emailed 3 more times and have been ignored for a week straight. Please do not hesitate to reach out should there be anything we can assist you with. The quality ofthe product and delivery was superb! Simply click on the style number, in which you are able to view the actual marble vein at the top of the webpage. However, continual preventative care and maintenance will ensure your table The store will not work correctly in the case when cookies are disabled. - Mikaela. It features a simple body of white that has beautiful, seamless curves and a design that could fit in exceptionally well with all sorts of interiors be it modern, classical or contemporary. Did not want any junk from achain store socame here topickup achairset. Very well made chair, the cushions are comfortable and nicely attached tothe wooden frame. Join over 4534 Tulip Table lovers & sign up today to receive the Tulip Table buying guide for FREE! Upon delivery I received a chair in a different fabric and color, not at all what I ordered.Update: The delivery service mixed up the deliveries. After all, it's like a piece of art! Thank you for taking the time toshare your thoughts and experience. Great communication during the order process and mynew sectional sofa isexactly asdescribed. Thanks and have a great rest of the week. Very happy with the table aswell. However, Ido not believe the chair should keep falling apart insuch short time after paying $1700+, Hi Carrie, weare sorry tohear that you are having issues with your order. Terrible customer service. It is beautiful ! If the back of the slab is completely white (with no natural veining) Buying furniture online is not for everyone. Paid infull and zero customer service. 1. I will be purchasing from eternity modern again. Your replacement order has since been picked upand ison its way toyou. EM Management highback chair is NOT genuine leather - THIS WAS NOT rectified. maintains its elegance! - Mikaela. I absolutely love my Mario Bellini Camaleonda replica sofa. Thanks and take care. Wish you luck AM. I will be buying more pieces from them when I can! I am very happy with this purchase and would recommend to anyone. They arrived ahead ofschedule aswell. Alot ofsample pieces onsale also when Iwent there. Hi Stacy, we're very happy to hear that you enjoyed your experience with us and Haley was able to assist you during the process! More than satisfied with my purchase and the customer service I received. They did not post my review on their website - probably because it was deservingly negative. Also take note to make sure there are no binding components holding the marble slab together. Tulip table cannot take responsibility for any damages if the above actions were not taken. The table details are stunning with agreat finish. One ofthe few places where you can shop exclusively for midcentury modern pieces atreasonable prices, with noadditional charge for shipping. I have been advised that our team has been in communication with you to provide updates, and has since sent you a photo of your ordered item which is ready for delivery tomorrow. characteristics on each slab. You will also have an option to upgrade from standard curbside delivery to white glove delivery for an additional $350. We have also been working on updating our communication channels, and you may now set up a phone appointment to book a call with us during business hours. quality standards. A few yearsago, Ipurchased quite alot offurniture from Eternity Modern warehouse inRichmond,BC. The natural marble pattern isn't exactly what Iwanted but this was the only instock atthe time. We appreciate you taking the time to share your experience! Thhe marble top is spectacular. Your marble top was sealed during the manufacture of the table. Icouldnt recommend them enough. Ipurchased four Norman stools amonthago. Service was really responsive also, very impressed, cant wait toorder again. Will never recommend orpurchase from this company ever again. : V6X 1T2, Bridgeport Rd, British Columbia, Canada. Marble stone is soft and porous; hence, treating it with special care will ensure that your table remains in tip top condition. Several delays, wrong color and fabric - Finally got the right chair. The leather (although not aswhite asI expected) isso soft and super comfortable. I've passed along your feedback to our Production team, we appreciate it as it helps us improve moving forward. The store will not work correctly in the case when cookies are disabled. I'd buy it again. Ihave passed along your feedback regarding delivery toour Logistics team tolook into aswe request for all our third-party shipping carriers toprovide anadequate amount oftime for delivery notifications. Feel the surface of the marble! This is what is produced when two separate pieces of marble are glued together. I used to own an authentic version of this chair and I can tell you, with confidence, that this replica is almost indistinguishable from the real thing for a quarter of the price. Even for pieces that Icouldn't find elsewhere that they didn't have ontheir website, they offered toship those intoo. Look underneath the marble slab! I received anEames lounger from this store yesterday, and ampleased toreport that it's exactly what Iwanted. However, the type of fill utilized is quite important. Copyright 2022, Northbanq Design Collection. Isee that myClaims team has gotten intouch with you toprovide aresolution accordingly. Our phone system has been revamped and we are currently accepting phone appointments to book a call with us during business hours. I see that our team has processed a replacement base order and sent you a confirmation email accordingly. Asked afriend with avan tohelp mepickup anew sofa from the Richmond warehouse. tips on how to differentiate between high and lower quality marbles: At Tulip Table, we handpick only the best 20% of marble slabs from quarries in Italy and Greece which meet our For the best experience on our site, be sure to turn on Javascript in your browser. Ifyou have any further concerns, please emai. The order was slightly delayed but that was understandable under the current Covid situation. While there is no absolute guide when it Well worth the wait. We utilize durable high-density foam in our sofa which will soften with use, but also maintain its shape over time. Original design and it is very comfortable! - Mikaela. John. Thanks and take care. For the price, compared to other places, I am blown away. The quality ofthe fabric and craftsmanship surpasses myexpectations! I love this chair. the husk chair issuuuuper comfortable, and spins smoothly itfeels like avery well made chair. Also, there's no way to do a Google review. Ihave had one for 10years and ithas largely been adecoration ina room wedon'tuse. Thanks and take care. Inoticed itwas leaning tothe side soI took off the arms toreveal the hardware. their customer support staff isvery helpful. First when the Eames Lounge Chair came, the wood stain was very unevenly applied, wetried toget areplacement and was told itwill take several months togetin. One note is that the ottoman is a little taller than it should be. Its fits perfect inmy condo; itwas well worth the wait. This isa very good value-for-money product. The wishbone chairs feel super sturdy, and have agreat minimalist look. Ifyou'd like todiscuss further, please donot hesitateto contact usat info@eternitymodern.com and wecan gofrom there. Also noticed that their site does not allow one to post reviews from consumers unless vetted by them thereby only 5 star reviews exist on their site. When cleaning your tabletop, use a clean sponge or damp cloth. When I click on the link they emailed me to check order status, I'm brought to a page that says "We were unable to retrieve your information. Mikaela, This isthe most unprofessional company Ihave every purchased from. They are great quality, well made, and looked how I hoped they would. If I could trust the company I would order from them again. There are many other knock off artists to buy from, and i suggest you do. When approached, Eternity Modern claims that they have changed supplier and nolonger have any parts for them. This minimizes the risk of damage. Contact us immediately if this issue arises. Forcing me to keep an unusable $600 item that was falsely described on the site. Hi Frank, we are happy to hear that you're enjoying your new chair! Great selection ofcontemporary and mid century repros from acclaimed designers atdecent prices. protection from stains, especially stains from food. They are suuuuuuper light which makes accessing the back storage ofthe island super easy. When Igot mychairs, which Iordered incharcoal grey, Hi Antonella, myapologies tohear that your new purchase isn't workingout. Mikaela. Holes and cracks are indeed a natural, organic attribute of genuine marble Hospitals, Dental clinics, Nursing homes, Ambulances, Toys, Home appliances, Flowers, Musical instruments and more, Cafes, Bars & Pubs, Pizzerias, Fast food, Bakeries, Manicure and Pedicure, Haircuts, Piercing, Massage, Tattoos, Language courses, Driving schools, Dance classes, Bowling alleys, Water parks, Zoos, Playgrounds, Building and geological field work, Engineering services, Home appliances and Electronics repair, Clothes repair, Office equipment repair, Photo studios, Dry cleaners, Ateliers, Workshops, Transportation services, Business equipment & furniture, Warehouses, Advertisement, Apparel for Men, Women and Kids, Accessories, Underwear, Bags and Purses, Pet shops, Food and Accessories, Veterinary clinics, Pet care, Gyms, Pools, Martial arts, Pilates studios, Emergency services, Fire brigades, Courthouses. Iordered two Warren Platner armchairs onJuly 6th for mynew store, and was told itwas 810weeks for production and then shipping. Other composite materials can mimic a strong grey swirl appearance, however, it will not display Upon assembly, the metal brackets and the chair holes did not lineup, which caused one oft, Hi Jackson, weare sorry tohear that you've not had asmooth sailing experience surrounding your order. I was very pleasantly surprised when it arrived! * Important Note: Please check your parcel for damages, if any, upon receipt. Thanks and take care. I love the look and feel ofthis elegant classic! This is a true result of various mineral impurities mix with the original Everyone that saw them said they liked myblue chairs. 2. It seems leaving this review is the only way they will give a response down there phone lines have been down for weeks for maintenance, Hi Raima, my apologies to hear about the delay surrounding your order. Thank you for your continued patience and kind understanding. We believe unequivocally that well-considered design improves our lives and is appreciated for generations. If you have any further concerns, please do not hesitate to contact us. We also offer swatches that are available for request so you may take a look at our materials in person before ordering. Now Iunderstand why people call this the most comfortable chair inthe world. I decided to post this after reading the review right before mine by AM. If you have any further concerns, please do not hesitate to respond back at info@eternitymodern.com. and base is secured internally with a custom molded Styrofoam as well as thick foam sheets for ultimate protection. Tulip tables are more than just a table; they are works of art that inspire conversations, enhance any space, and bring a touch of sophistication to your every day. Rest assured that all our EM Office Chairs are made from genuine top grain leather upholstery as per our site and not PVC. Thanks and take care. Full Circle Furniture open byappointment, please call ortext! - Mikaela. It took forever to get but had a similar experience with another furniture online retailer. We at Tulip Table are pleased to offer an outstanding guarantee on all of our products. Overall, agreat experience. he screws tobe ona skewed angle. No Returns. Please reach out to us at info@eternitymodern.com and we will be happy to assist. My couch arrived and it's beautiful, but the delivery service was terrible. Itis functional but spending 1700for achair you would expect everything tolineup and not have tofight with the chair toput ittogether. The blue velvet feels amazing and the chair is really comfortable. l usat info@eternitymodern.com and wecan discuss from there. Even the mildest abrasives will scratch and cloud the marble surface and ammonia-based Thank you for taking the time to share your review. Hi Matt, my apologies for the delay surrounding your order. The stools were packed to protect and delivered expertly. We're very happy with our first Eternity Modern experience! I selected the Bellini in pearl Boucle. SoI reached out tothem and said that, first, mycharcoal grey chairs look blue. All reviews are published without moderation. Tulip Table offers a 3-year warranty from date of delivery for metal or solid wood structural failures and a 1-year warranty on all factory defects and furniture parts. Really love myTulip table!!! One chair came with nohardware and Ihave been trying for weeks toget itwith noluck. Love love love these chairs! various types of replicas have been produced. soap. Promoted placement and improved company listing. - Mikaela. would not produce a smooth surface. Thank you for taking the time to share your review and have a great weekend. If you see damages it would be ideal to take a picture of the damaged box and item, and to report the damage on the BOL (Bill of Lading) or to reject the shipment altogether depending on the damage. Iwill beordering from Eternity Modern again, infact Iam placing another order for the adifferent chair (Gaston) today! Recently ordered aneames style lounge chair and have had amixed experience with eternity modern. Ithas been two weeks now since this last correspondence. Please do not hesitate to reach out to us at info@eternitymodern.com if there's anything you need. It's a great replica piece. We want to be able to serve our customers better and appreciate your feedback. It's relatively affordable but the quality isnot there nor isthe after sales service. Our team is currently working on improving our response times so that our customers can be promptly responded to, and will be reviewing our processes as well. Our delivery personnel will bring your items to the front door or the closest possible ground floor location (such as the lobby). Beautiful, super comfortable and definitely worth the wait since Icould pick the exact fabric and color Iwanted. Our hours are currently Mon-Fri 6am-9pm PST and Sat 9am-9pm PST. Iknow itwould have taken anhour ormore todo itmyself, even with afriend's help. Icouldnt behappier with the beetle chairs that Iordered! Really easy tomaintain and looks stunning. We'll beback for more aswe furnish our house! the depth and dimension that a naturally occurring vein of an actual marble stone. All of our tables are meticulously wood crated. Thank you Eternity Modern!! For comfortable sitting, our recommendation should be following: How to maintain and clean the Tulip Table? Would not recommend buying from this company given the quality ofthe product you are getting for the price you are paying. They shipped fully assembled and without a scratch. Hi Matthew, we're happy to hear that you're enjoying your chairs! EMmade good the first time sent arepair technician tothe house torepair the chair. Love mySaarinen executive chairs, they are sobeautiful, extremely comfortable and well made, and the perfect compliment for myPlatner dining table. Genom att klicka 'Acceptera' accepterar jag detta, s som det vidare beskrivs i Houzz Cookie Policy. For the best experience on our site, be sure to turn on Javascript in your browser. All, ted your situation accordingly. Have emailed multiple times and as others have said there is no option to call them. Irvine, CA 92618,United States. Thank you Eternity Modern! It seems well made. i ordered the hiroshima chairs inthe walnut stain from eternity modern, very beautiful and comfortable chairs. After weeks the order being processed and preparing to ship the chair finally shipped and took more than two weeks to make it to the delivery company. Companies can ask for reviews via automatic invitations. it! Please do not hesitate to contact us at info@eternitymodern.com or reach out on our live chat for further assistance. I hope it helps you. Please donot hesitate tocontact usat info@eternitymodern.com ifthere's anything else wecan help you with. It was a revolutionary table design back in the late 20thcentury, which now comes in many contemporary forms today. JavaScript seems to be disabled in your browser. Weunderstand your disappointment, and have extended the offer for anexchange, ora return with afull refund. Avoid window cleaning fluids and general-purpose cleaners that contain ammonia or vinegar. - Mikaela. It is so comfortable and absolutely beautiful, I got the one in dark blue velvet. The table top and base is secured internally with a custom molded Styrofoam as well as thick foam sheets for ultimate protection. So disappointed/Honestly criminal. Worth the wait! **Note: All measurements are approximate as manufacturing can vary exact measurements slightly. of customer are saying that they should have got the larger size. I was super nervous about ordering this table as I wasn't familiar with the company and was worried about quality. How often do I need to reseal the marble top? Hi Mik, we're currently working on system fixes and apologize for the frustration surrounding the tracking of your order. Verification can help ensure real people write reviews about real companies. I spent over $5000onfurniture inDecember 2020, after 6months and acrazy amount offollow upit finally arrived. I have attempted to reach eternity modern rep for over 2 weeks, in order to get a confirmed status of our order which was placed and payment paid in full for item listed as in stock and ready to ship within 5-7 days or order.Eternity Modern phone numbers are not operational per their recording which can be heard dialing 18009930903.We have sent notice of intent to file for breach of fair trade should no we not receive a formal communication from them within 24 hours. Worst piece of furniture Ive ever bought. Asfor your chair, our production manager performs aquality control check for each order toensure that itdoes indeed meet our standards. Terrible customer service. No need to ponder the sofa is gorgeous, comfy and classy. For expensive chairs this isreally unacceptable. The table looks expensive but was a great price. Bought another piece offurniture byEternity Modern recently asI was sohappy with this initial purchase. Itwas sobig itfelt jaw dropping like the Raiders ofthe Lost Ark scene with10,000government boxes. As for reviews, all verified reviews are posted accordingly. Hi Zach, we strive to provide all our clients with a smooth and seamless delivery, and our sincerest apologies that this is not the case for your order. Hailey guided me with fabrics and was patient as She granted my every whim in selecting from a huge array of fabrics. I ordered a side table so I can drink my coffee in it. Our furniture is not stacked in transit, which is a service we request directly from our logistics company. We first received correspondence from you over the weekend, and have been in touch with you since. Very pleased about them. Authentic marble stone is quite cool to the touch! Weapologize that you feel wehave not done assuch. Ichecked the tracking info and the order was never shippedout. I ordered an item. We offer free shipping for all the dining tables & for all orders over $1,000. To be certain there are no damages, you may open your parcel while delivery driver is still on location. we customized the sealing process to be stronger towards to acids and UV sunshine. Altogether Ido like the chair but ithas left abit ofa bad taste inmy mouth and Im unsure whether Id order from here again. Deliveries to some remote areas in Canada and the United States may be charged extra. However, I understand that this is a longer than expected wait, and our team is working on a solve so that our response rates will be improved. Wewill beable tosend you complimentary swatches ifyou are interested inproceeding with anexchange. Hi Boris, thank you for taking the time to share your thoughts and feedback. Ihighly recommend Eternity Modern. vinegar all contain acid which may leave a flat or cloudy splotch. John. The 3Eames Wood chairs' backs are held together by2 round rubber discs and they are wornout. Truly agreat price. ions that are made toChinese imitation standards. If you have further inquiries about our packaging/shipping services, please do not hesitate to contact us at 1-844-505-3601. I had an amazingly smooth experience. The original womb chair ottoman is a couple inches shorter than the seat height. Everyone has their own preference when it comes to marble vein patterns. Do not recommend. The wood packaging is eco-friendly and heat treated. It is paper-thin, has a white backing (typical of polyurethane) and tears easily at stitching that joins various pieces. Throughout the years, our interior design team has done extensive research They deserve athumbs upfor most factors. Very cluttered showroom which was not very inspiring, but got avery good deal ona new chair. We have not received any correspondence from you, and would be happy to discuss this in further detail and provide a resolution. Being a huge Eames fan, I was hesitant to order this replica, but, except for a minor shipping delay (yes, due to Covid), the folks at Eternity Modern come through with flying colors. If you have any further concerns, please donot hesitate tocontactus. Your order is ready to ship and is awaiting pickup by a carrier. - Maya. I love myEames management chair! If you have any further questions, please do not hesitate to contact us at info@eternitymodern.com.