multiple creases, stitching concerns on interior lining, stitching concerns on the exterior sides of the bag). RELATED: San Mateo nurse cancels 'Healthcare Heroes' trip due to COVID surge, can't get refund from airline. We appreciate your partnership. Providing you are within the 30-day returns period and have a receipt, Louis Vuitton will mostly accept an exchange or store credit if your item was purchased in a different county. View the, No. The fact that we purchased a bag with a "flaw" and the bag we wanted to exchange into also had a noticeable flaw, makes me skeptical that his statement is true. Providing the return is within 30 days (or guidelines of your country), you can exchange, get store credit, or a refund for the item in-line with the LV returns policy. You could try it, as long as the item is unused they could be lenient on the 30 days. He humiliated and berated me. According to Louis Vuittons return policy, items in perfect or sellable condition can be returned for free for up to 30 days from the date of purchase. As of April 19, 2021, Louis Vuitton does offer free return policies. Thank You BBB for opening the case and support in this matter! I, ****** ******, bought a Louis Vuitton bag (Description Speedy 30) online for my mother as a Mother's Day present on April 30, 2022. I'd like full refund to be issued, Dear BBB, We are in receipt of your letter dated June 13, 2022. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I reiterated that the box was not tampered with, and I did not believe UPS should be involved. Warm Regards, Kelsea S. Client Services. Anything that is not in mint condition or showing any evidence of wear and tear will result in the return being rejected. I've offered to have a third party verify that it is in perfect saleable condition. Today, 5th of June 2022 at 1pm PST, we went to go exchange the bag at the Louis Vuitton store in South Coast Plaza at *************************, **********, CA ***** and were denied any exchanges for another/alternative bag by the store manager Micki D*******. I went there and tried to talk to the manager, but someone else was at the store for him at that time. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); We and our partners share information on your use of this website to help improve your experience. Warmest Regards, Kelsea S. Client Services. All items, either faulty or simple exchange, must be returned within 30 days of purchase. The criteria also give customers the flexibility to return items that theyve worn only a couple of times or havent worn at all if they change their mind. Louis Vuitton should have ensured the items are insured for this kind of situation because I insure packages when I ship something. Louis Vuitton did not offer to replace or refund my order at all. Louis Vuitton products can be returned for a refund within 14 days from the date of purchase. * Original invoice, leaflets, and certificates. When purchasing a Louis Vuitton product, whether it is a handbag, shoe, or clothing, the consumer must be aware of the brands terms and conditions, which include a 30-day. (The consumer indicated he/she DID NOT accept the response from the business.) If you didnt know, 24s.com is owned by LVHM and regularly has Louis Vuitton stock which is genuine and new. They either were from the product information placed in the bag or from something my wife placed in the bag while trying it. Contact by the business; Delivery; Refund, Dear BBB, We are in receipt of your letter dated May 24,2022. They did so. Select the order from which the item you want to return is in. William told me no. On March 16, 2022 my wife purchased a Scala Mini Pouch at the Edina Galleria Louis Vuitton store for $2107.49 including tax. Troutman received an apology and a complete refund. The brand has continued to expand and diversify its range, and today boasts over 1,300 stores worldwide, as well as a wide range of products including shoes, jewellery, clothing, and perfume. Is Supreme Owned By Louis Vuitton? I have literally begged LV to send me a replacement and honestly I don't even think I want a replacement anymore I just want my money back and I don't want to ever deal with this company ever again. From there you will be able to print off a complimentary return label and once youve prepared the package you can drop it off at the local shipping facility specific to your region. "I've always been a designer person, even as a young teenager. It has never been used. A man named Phillip. * Mask covers cannot be returned or exchanged for sanitary reasons. Supervisor Bianca asked that I call UPS to schedule an inspection of the package I received. It all depends on your local store and their management. International Association of Better Business Bureaus. When returning the product, you must provide proof of purchase and include all of the components of the original packaging in order to successfully complete the return. You also may be asked to provide some details like your name and address because Louis Vuitton usually asks for that information when youre making a purchase. They seemed similar to paper stock remnants, which I begin to easily brush off, but the store manager stated that they could not sell an item that had been 'subjected to cleaning' and insisted that they would not be accepting the return. The receipt confirms that items can be returned for a full refund within 30 days. Dear BBB, We are in receipt of the client's response dated May 7, 2022 and are pleased to respond in writing. The sales clerk encouraged my wife to try the purse at home and see how her items fit, as she was uncertain about the size. A concession store is when LV is located within another store or brand, whether online or in-store. All Rights Reserved. Items can be returned within 30 days of purchase as long as theyre in perfect or sellable condition. The policy allows customers to return products up to 30 days after the order date. On 3/4/22 I returned the item order *********** that I did receive back to the store at ************** because I was unhappy with their service and that return for $778.46 posted to my account on 3/8/22. We are pleased to respond in writing. View the. If you purchase a Louis Vuitton item from 24s.com you can return the item within 30 days providing it is in brand new, unused condition. We have connected with the client and have resolved the clients case. On 2/7/22 I purchased a Louise hoop earring from Louis Vuitton online for $778.46 order#*********** and notice a couple of days later that I was charged twice for the same item. He's shopped around the world for the products and has been treating himself at least once a year with his favorite designer. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. It has been left up to me to follow-up and spent hours on the phone with LV and now UPS. Does Louis Vuitton require a receipt to make a return? Perfumes and fragrances must be returned sealed and must not appear to have been tampered with prior to returning. LIVE: Track rain in Bay Area with Live Doppler 7, 2 killed in McKinney Fire burning near CA border, officials say, SF hiker talks about being stuck on trail near McKinney Fire. No information has been provided on the security of LV's packaging line or what the issue could've been. However it tarnished in a matter of hours. Its been about 40-50 days since the purchase date. As she opened her gift from Louis Vuitton, we discovered the bag had multiple defects (e.g. ComplaintsComplaints for Louis Vuitton Client ServicesPursesView Business profile. I received terrible service all around today and it's unfortunate I have to contact the bbb for service. "I really do appreciate you guys helping me. One of the main reasons for the brands longstanding success is its ability to adapt to changing trends and cater to the needs of customers in different regions and markets. My items stated delivered by UPS on 3/28/2022; I was not home because I was in New York City. Everything You Need To Know, New Microchip In Louis Vuitton Bags - Everything You NEED To, Louis Vuitton Pochette Metis Review + Outfit VIDEO, Louis Vuitton NeoNoe Bag REVIEW + Outfits VIDEO. There are no apparent exceptions to Louis Vuittons return policy. Check. Required fields are marked *. The box did not appear to be tampered with. After formal review of the clients case we have determined that the item has been denied for return due to visible debris in/or on the item. We understand that occasionally our customers may run into issues with their purchase. Does Louis Vuitton guarantee items with a free return policy? Yes, you can take your online order from Louis Vuitton to a stand-alone store (not a concession store) to process your return. Thank you. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hed like to exchange it for a card holder but it has been over 30 days since the purchase. Have a question for Michael and the 7 On Your Side team? Customer Reviews are not used in the calculation of BBB Rating, of those, 255 complaints were closed in last 12 months. Kelsea S. Client Services. Take a look at more stories and videos by Michael Finney and 7 On Your Side. Once your return has been received, you can expect your refund to be in your bank within 15 working days. If youve purchased an LV product that is defective in some way, you may be able to exchange it for a brand new one or get a store credit if a substitute is not available. We have connected with the client and have resolved the clients case. The service that I received from this company was despicable and unexpected. The item is in perfect saleable condition. 14 working days. (The consumer indicated he/she DID NOT accept the response from the business.) The Louis Vuitton return policy allows customers to return purchased products for a full refund or exchange, as long as the products are returned within 30 days of purchase. The products can also be returned for other reasons, as long as the products are returned in perfect condition. These are referred to as digital receipts. nxXXXXXXXXX I didn't receive this order and it's past 14 days since ups investigation started. A week later another rep. named Lauren said a second order was received with order# *********** by someone in my house name John on 2/9/22 so my claim is denied, there is no one at my house by the name of John. Return parcels are shipped with tracking, and customers can choose the expedited option, which gets you your package within 1 to 3 days. Brad Troutman holds up two Louis Vuitton iPhone cases. In-store online returns of Louis Vuitton products cannot be completed at Bloomingdales, Saks, Neiman Marcus, Macys, or Nordstrom. (In-Store & Online), Must be returned with the full packaging (original box, leaflets, etc. The products must be returned in perfect condition, without the wear and tear that comes with normal use. The Louis Vuitton online return policy allows customers to return products up to 30 days after the order date. Fragrances and perfumes must still have the sticker seals in place and cannot appear to have been tampered with in any way. BBB is here to help. Yes, you can return a Louis Vuttion product to a different store than which you purchased the item, providing it is in the same country. As stated in the policy, anything customized or made-to-order like the My LV Heritage line is non-refundable because its personalized with the buyers initials. You may also return your product by calling client services at 1-866-VUITTON or 1-866-884-8866. Consumers may return a product for a full refund or exchange. This account can prove your purchase and therefore youll be more likely to have a successful return even if you no longer have a physical copy of the receipt if purchased in-store. ), Must be returned in full, unopened packaging, Ineligible for return due to sanitary reasons. However, if its a day or two over, you could probably talk to an SA and explain your situation and they might make an exception depending on the circumstances. We appreciate your partnership. To return via customer service: call the LV client service number specific to your region and they will arrange a pick up to your address. Always check with the store youre buying from and might return to before making the purchase to avoid disappointment. Louis Vuitton bags are known for their sophistication and elegance and are often worn by celebrities and socialites. First and foremost, any item that is beyond the 30-day return window, or is in visibly used condition, will not be accepted as a return. The company also has a wide range of products, ranging from the most basic purses to the most luxurious bags. I purchase two pairs of sandals for $945 and $815. You could look at the tracking number and easily see that the merchandise was never delivered ******************. You would think after seeing my order history and how much money I've spent with this company that they would at least acknowledge and come to a resolution rather than waiting a month. Can You Return Louis Vuitton Items from 24s.com? As compared to other retailers, Louis Vuitton has a much stricter return policy than others. It is possible to exchange a purchase without a receipt however it does depend on the circumstances and the SA (sales associate) that youre dealing with. I noticed the bag had a small offcolor mark at home but didn't care to complain about it. We asked him to stop and he rolled his eyes and smirked at us. The store will send the items for you to their eCommerce team and you can expect a refund to appear in your bank account within approx. Stepheny was very professional, calm, engaging, helpful and was able to exchange the purse purchased online with the purse that my Mother liked. All returns must fall within that timeframe and also come with all of the original packaging and proof of purchase. If you ordered your item in a Louis Vuitton store and chose not to receive a box, Louis Vuitton will still refund your purchase providing you still have all the correct documents. Thank you for your partnership. Is it still possible to exchange the wallet for a card holder and have the remaining balance be store credit? Louis Vuitton can only accept items for return within 30 days that are in perfect and sellable condition per company policy. After researching the client's case all funds were immediately reversed on 5/19/2022, and the clients profile details have been submitted for removal. The best Louis Vuitton would do was give him store credit. No, the Louis Vuitton returns policy states that items must be returned with all labels and original packaging. said Troutman. (Optional) Include a photo to illustrate your review of Louis Vuitton's free returns & exchanges, Yes. After researching the clients case further, it is my pleasure to confirm that the clients order *********** has been fully refunded as of 5/27/2022. The vendor doesn't appear willing to provide any resolution. I immediately asked to speak with a supervisor. Upon delivery, box was opened, and the item ordered was missing. We appreciate your partnership. If your box is damaged in some way, or youd like to keep it, always contact Louis Vuitton customer services for clarification on this. Kelsea S. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. However, there are a few exceptions to consider. After formal assessment of the client's case, we are delighted to confirm that the clients concerns have been escalated to our Resolutions Team. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Well guide you through the process. You can arrange for the company to pick up your return safely, or you can use a returns shipping label to make a free return. You may be able to return a Louis Vuitton product without the receipt. PayPal and Apple Pay purchases may be returned online or exchanged at a free-standing store for exchanges & returns within 30 days. All returns must be unused or sealed with the original packaging to be accepted. I was advised there were no updates to the claim and that I would receive a follow-up the next day. He suspects the sales clerk possibly may have scratched it when he used a screwdriver to remove a few links. The client will be contacted. To return a Louis Vuitton product, you can visit any freestanding Louis Vuitton store. After reviewing our photos, she said she would be sending us a return shipping label, but instead on April 29 I received an email stating that 'store purchases' cannot be returned or exchanged through client services'.Consequently, I went to the Edina store to again attempt to return the purse and explained that we could see no damage. How Strict is the Louis Vuitton Return Policy. It's unclear to me how to resolve this if they simply reject my suggestions with no suggestion of their own. For additional information, because the item I ordered was not in stock online and it seems to be a seasonal item, on the day I received the box without the item I visited my local LV store to purchase the item in person. (The consumer indicated he/she ACCEPTED the response from the business.) As others have stated, no per global policy but there is a small possibility depending on local store CA/management. Find out why Louis Vuitton is always out of stock in this blog. Got a call stating to come back with the bag for another look but need to wait for the store manager to call me when they are available. If your purchase is in any way defective or has been damaged in the delivery process then you may return it to us.. I called again to customer service and they said I needed to go back to the Store. Dear BBB, We are in receipt of the client's dated June 7, 2022 and are pleased to respond in writing. Can you return a Louis Vuitton after 30 days? The sales clerk refused to accept the return, claiming it was not in pristine condition.My wife and I examined the purse when she returned home and could see no flaws whatsoever, so I contacted Louis Vuitton Client Services at their 866 number that day. Warm Regards, Kelsea S. Client Services. I tried to do this and got rejected. Order a wallet on 4/28/2022 from louisvuitton.com. THE TRUTH! When I called Louis vuitton representative India C said that two of the same items were sent out to me,I told her my son ******** ******* signed for only one item *********** from fed ex driver on 2/11/22. Its so easy to buy your dream bag with the swipe of a credit card, but you might be left with a pit in your stomach if you purchased on a whim. With that said, there are a number of items that arent eligible to be returned for various reasons. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Everything You Need To Know. If you placed your order online, contact their customer care team via phone, email or live chat from the main website and they will help resolve your situation. I cannot wait 7-10 days for those pending charges to fall off. I watch Channel 7 all the time. Won't be shopping at Louis Vuitton anymore and will be calling my bank for a refund. This means you should return the box your order came in should also be returned in order to receive a refund. After researching the client's case further, it is my pleasure to confirm that the clients concern has been escalated to the leadership team and clients case has been completely resolved. It does state they must be in 'perfect salable condition'.After trying the purse at home - never actually using it - my wife attempted to return it on April 15. They ask me to go directly to the store to have the item checked. For example, when purchasing Louis Vuitton from Harrods in the UK the returns period is 14 days and exclusions apply to certain products. Does Louis Vuitton Take Returns Without a Receipt? I bought more things I'd like to admit," Troutman said. I'm happy to report my mother got her Mother's Day present late but is thrilled to have received the bag she desired. It was founded by Louis Vuitton in 1854, and today it sells a wide range of products ranging from handbags and shoes to sunglasses and perfume. Yes, Louis Vuitton does offer free returns & exchanges. I called corporate office yesterday on Tuesday, 7th of June at 3:07pm PST at ************ and spoke to Stepheny S****. At one point we noted that there was smudge on the buckle and asked if that affected the condition of the bag. Did you buy an LV item whilst away or traveling and now arent so in love? Complimentary exchanges & returns within 30 days. Save my name, email, and website in this browser for the next time I comment. Does Louis Vuitton accept in-store returns? Returns completed in-store are generally available to the customer on that same day.