The food was very good and they didnt mind our special orders. We asked if they had another room and they let us view two other rooms. I have no idea what it was. We got hounded at dinner asking to upgrade wines and upgrade to wine cellar dinners. All with air-conditioning, ceiling fan, private furnished terrace or balcony, whirlpool bath, 42 flat-screen satellite TV, in-room tablet, telephone, WiFi access, mini-bar (re-stocked daily), sofa, vanity mirror, concierge service, Nespresso coffee machine, 24-hour room service and Secrets box for private room service, safe, hairdryer and bathrobes. The easiest way to contact us while you are away is via WhatsApp. UPSELLING - From the last time we went to a secrets they really increased the upselling. Our concierge, Roberto, was phenomenal. Taxes and fees that are shown are estimates only. I took a water aerobics class with Rodrigo and it was fantastic and entertaining. There was only a small sliver of the ocean you could see over the trees. PEOPLE/SERVICE As mentioned before the people we dealt with here were amazing. After no one showed up we got moved there before then but this was never an issue at other Secrets. She was incredible. The beach had a ton of seaweed and they were working very hard all day to clean it up. If you get right off the resort property Its piled up high and rotting and smelling. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. This room type includes Club Benefits, sleepingmaximum2 adults. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. This was our 3rd visit to a secrets and unlike the other two we had some really negative experiences at this resort. I had a lot of negatives at this resort but overall I enjoyed my time here and was really able to relax. So nice and courteous. It was our second time and service was just as great. (Dinner only. We felt constantly hounded to do upgraded experiences. Please note:this property is for people aged over 18 years. Its something every resort struggles with. What is Travelers Choice Best of the Best? It was constant and being asked 6+ times per day to spend more money takes away from a relaxing vacation. We had lunch one day in the preferred club and got a shrimp pasta with a spicy red sauce. Lets get started. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. She was incredible. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts property with the ultimate peace of mind. THE NEGATIVES: I feel a real rating for us would be 3.5 stars because overall we did enjoy our time but the negatives were just clouds hanging over our time there. After no one showed up we got moved there before then but this was never an issue at other Secrets. Junior Suite Ocean View Rooms offer stunning sea views, with 1 king-size bed or 2 double beds, sleepingmaximum 3 adults. Even checking in you usually get the time share spill and pressure to do the whole meeting, but they tried to upsell better rooms and earlier check in too. Every request we had she fulfilled. Weather, pools and beach are great and the restaurants are five star!! Our preferred club concierge, Ester, was by leaps and bounds our favorite person. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. For true night owls, there is Desires Music Lounge, with a resident DJ and a selection of tropical drinks to keep you going until the early hours. What did make this a 3.5 star experience instead of lower were some incredible. Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun? Daily a la carte breakfast at The Beach Club, Complimentary newspaper in suite every day (English or Spanish), Complimentary computer access in Preferred Lounge, Complimentary access to the Spa Hydrotherapy circuit. We spent most of our time at the pool and participated in all the fun games that the entertainment staff provided. By continuing to browse the site you are agreeing to our use of cookies. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. What are some restaurants close to Secrets Maroma Beach Riviera Cancun? Simply continue to be blown away by the amazing service the people at Secrets Maroma provide. Like it was hard to cut with a knife and really while they called it hollandaise sauce, it was not. What food & drink options are available at Secrets Maroma Beach Riviera Cancun? Which room amenities are available at Secrets Maroma Beach Riviera Cancun? Desires Music Lounge nightclub. You can also log into Manage my booking to find the details there. Terms and conditions apply). We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Every request we had she fulfilled. general made sure we had a good time. FOOD We have always had great food at secrets. They had a fire show and bands as special events but even the daily activities are fun, but not so grand it interrupts a relaxing time if you choose not to participate. I feel a real rating for us would be 3.5 stars because overall we did enjoy our time but the negatives were just clouds hanging over our time there. Yes, it is 0.2 miles away from the center of Playa Maroma. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. We asked about the front ones and they said no one has them reserved but we cant move until 12:00 Noon until they see if someone wants to pay for those. This is the version of our website addressed to speakers of English in the United States. You will need to upgrade even further to ocean front if you want to see the ocean. There are some beds right up front and we were put in one at the back where its hard to see the ocean for all the other chairs and small huts on the beach. There is not one bad thing I could or would say about the resort. Explore our destinations and holiday types and save your faves to your very own Wishlist. It has some great features and the massage therapists are really talented. Here you could only book 1 per stay and then you had to pay for additional beds. For more details, see ourcookie policy. L1201GRgeorger, Aug 1, 2022 Wheelchair accessible rooms available on request. Send us an email and we'll get back to you as soon as possible. Secrets Maroma Beach Riviera Cancun Features, Carretera Federal 307, Chetumal-Cancun Km. This was our 3rd visit to a secrets and unlike the other two we had some really negative experiences at this resort. We did experience a lot of seaweed around the time we went (end of July) so we werent able to fully experience the beach/beach service. Please choose an option below. POSITIVES I will mention some positives here. Complimentary WiFi. BEACH This could perhaps be a negative or positive. Christmas week and two July weeks here. We could not have been more delighted. Smart casual for dinner please, no shorts or t-shirts. Give us a call to speak to our travel experts. We had a ball. I really hope we can return one day! Every other secrets resort we went to has had a mini bar in the preferred club rooms and if we take something from there, it gets replaced. In the meantime check out our FAQs to see if this can help answer any immediate questions. For travel before 10 October 2020, please search for 8 or 15 night holidays starting on a Saturday. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We had a building. Preferred Club Honeymoon Suite is much larger than the other suites featured, with oceanfront views and 1 king-size bed, bathroom with Jacuzzi for two and balcony or terrace with exterior private Jacuzzi. Yamulet was our pool attendant and made sure that we stayed well hydrated. Please ask us to confirm what protection may apply to your booking. Our first day we got asked 6 times. SPA They have a great spa here. I really hope we can return one day! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Its more beautiful than any other secrets property. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. I. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. I would give it 10 stars if I could! PEOPLE/SERVICE As mentioned before the people we dealt with here were amazing. This was an incredible trip. I just usually enjoyed a pre-dinner drink in my room while getting ready and the fact that after that first mini bottle you get no more just takes away a small part of something I enjoyed at past secrets. 24-hour room service. She got us a special beach bed, traded our mini bar alcohol after someone else told us we couldnt, setup checkout for us, got our AMSTAR pickup time changed when AMSTAR insisted on getting us to the airport 4 hours early, and just in. We got hit up on the beach for upgraded experiences and extra cost special dinners. Everything was wonderful. All Inclusive of: Unlimited-Luxury includes all buffet and la carte meals and snacks, unlimited premium domestic and International drinks,stocked mini-bar with beer, water and soft drinks. Family vacation with our kids and their significant others. So no long walks on the nearby beaches here but the immediate resort beach is great. 8 bars: Rendezvous lobby bar, Showtime bar, Sugar Reef pool and beach bar, Manatees swim-up bar, Barracuda beach bar, Palapa beach bar, Desires music lounge, and Preferred Club Lounge. There are more places to choose from in the, secrets maroma beach riviera cancun hotel playa del carmen. Shops. Beauty salon* with manicure, pedicure and hair salon. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Junior Suite Tropical View Rooms are set back from the beach with garden views, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults. The food was great and the entertainment team were good fun with a wide variety of activities available on the resort. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. Staff are amazing. SPA They have a great spa here. We asked if they had another room and they let us view two other rooms. Yoga. We recommend calling ahead to confirm details. Simply continue to be blown away by the amazing service the people at Secrets Maroma provide. Cocktail classes and dance lessons. Junior Suite Partial Ocean View Rooms offer views across the resort and limited sea views, with 1 king-size bed or 2 double beds, sleepingmaximum3 adults. I love the bath on the balcony, the bed is comfortable, the AC works great which you dont always get, I love the rain shower and its so clean and new feeling. From the moment we arrived, the staff was amazing. We also loved Gonzolo the preferred club bartender. 24-hour room serviceand reservation free la carte dining. The resort was beautiful and the staff was very attentive. I think from that description you can imagine how bad it was. Whats the best way to speak to someone? Yes, guests have access to a pool, a fitness center, and a sauna during their stay. While it fell short of other secrets it was good enough I still am a secrets fan and will visit them in the future, just maybe not this location. Own or manage this property? If you go hungry there, its your own fault. We also had breakfast one morning and the benedicts hollandaise sauce was very hard and crusted on the top. Amber and Rico in entertainment were wonderful and Wilber to by the pools did not miss a beat! Would recommend going any time of year. We also had breakfast one morning and the benedicts hollandaise sauce was very hard and crusted on the top. Weather, pools and beach are great and the restaurants are five star!! We would almost consider coming back just because of her. He was a fantastic waiter that stood out above all the service we had. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Here you could only book 1 per stay and then you had to pay for additional beds. Great service. It has some great features and the massage therapists are really talented. She works very hard, the heat during the day did not stop her from being friendly and making sure we had what we needed. One in another building had the same view and the other on the 2nd floor had no view of the ocean. Every single person we talked to cared about our experience and while some things were not able to be corrected, they all did their best to ensure we had a great time. I have no idea what it was. Lastly, we loved Pablo the waiter we had at Bordeaux. Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joy (2.3 miles), and Jungala Aqua Experience (2.5 miles). I had a lot of negatives at this resort but overall I enjoyed my time here and was really able to relax. Just a home run. They always made sure that we knew what activities were happening and tried to engage us when they could. Now we did have some phenomenal food here, but we also for the first time at secrets had some awful food. We felt constantly hounded to do upgraded experiences. This very popular adults-only resort is on its own little stretch of paradise, with the pure white flat sands and crystal clear waters of Maroma Beach. Other than that the food was great and so was the entertainment. It was our second time and service was just as great. All in all I would recommend this resort and we will definitely be back!! For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. Lastly we went to the steakhouse on night and got 3 steaks. Coco Caf coffee shop serving snacks and late night bites. Volleyball,basketball, karaoke, ping pong, silent disco and angry birds were such a blast!! The resort was beautiful and the staff was very attentive. That was not the case here. Never heard of that before, but our concierge was able to get us a different bottle. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Secrets Spa by Pevonia* with 19 treatment rooms, sauna, steam room, Jacuzzi and hydrotherapy pools. Is parking available at Secrets Maroma Beach Riviera Cancun? f you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via. Fun events They have some fun entertainment here. This was our 3rd visit to a secrets and unlike the other two we had some really negative experiences at this resort. This resort better than others keeps the beach clean as they can. Diving* and deep sea fishing*. To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification in your favorite browser. 9-hole mini-golf. While it fell short of other secrets it was good enough I still am a secrets fan and will visit them in the future, just maybe not this location. All activities and entertainment above unless otherwise stated. What did make this a 3.5 star experience instead of lower were some incredible people we met. Staff are amazing. Ok so just another upsell, money grab adventure. CABANA BEDS When we went to Costa Rica, you could book a cabana bed 24 hours in advance and each day if one was available. We had a great stay and experience at the secrets maroma beach. I just usually enjoyed a pre-dinner drink in my room while getting ready and the fact that after that first mini bottle you get no more just takes away a small part of something I enjoyed at past secrets. We would almost consider coming back just because of her. The entertainment staff works hard. He also made them really well. All rights reserved. To finalise the amendment, one of our customer advisors will phone you. This can be arranged whilst rebooking or afterwards in Manage my booking. Like it was hard to cut with a knife and really while they called it hollandaise sauce, it was not. In Cancun there is lots of seaweed on the beach. Our favorite place in the world!!! For more information and contact details please check out our Special Assistance page. Daily continental breakfast, afternoon hot and cold hors doeuvres, and exquisite desserts and fine liquors offered in the Preferred Lounge. We were in preferred. UPSELLING - From the last time we went to a secrets they really increased the upselling. But if you need more help, just give us a call on 0344 472 9646. We were told only 1 bottle PER STAY! Rest assured; we will notify you as soon as we know if your holiday has been affected by email. As you saw from the negatives we did however have some terrible meals at the steakhouse and preferred club. We got hit up on the beach for upgraded experiences and extra cost special dinners. The resort is beautiful and is very well maintained by the hard working staff. The food was great and the entertainment team were good fun with a wide variety of activities available on the resort. Floodlit tennis court. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Yes, dry cleaning and laundry service are offered to guests. Fun events They have some fun entertainment here. We'll be in touch by email letting you know how to register to change your holiday plans. Yes, free parking and valet parking are available to guests. What we got was a sweet and sour sauce mixed with ketchup. Great food. From the entertainment staff to porters to waiters, bartenders, maintenance staff, housekeeping, greeters, and every single employee at the resort was amazing. Also in the preferred club we got the water spa for free as much as we wanted to go. The resort is stunning, beautifully maintained with lots to do. Aug 1, 2022 We had some phenomenal meals. Our first day we got asked 6 times. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. 8 reservation-free restaurants: World Caf (International buffet, open for breakfast and lunch), Portofino (Italian la carte, open for dinner), El Patio (Mexican la carte, open for dinner), Oceana (seafood la carte, open for dinner), Himitsu (pan-Asian la carte offering show cooking and Teppanyaki tables, open for dinner), Bordeaux (French la carte, open for dinner), Seaside Grill (poolside grill, open for lunch and dinner) and Barefoot Grill (light lunch specialties in a casual and relaxed outdoor setting). Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Is my holiday still going ahead as planned? It was constant and being asked 6+ times per day to spend more money takes away from a relaxing vacation. We had a building concierge Emir, who was beyond helpful with all of our requests including arranging transportation to the night life outside the resort. The resort was beautiful and the staff was very attentive. It seems misleading to say ocean view. Our protocols begin the moment you start planning a vacation to the time you return home! We also have to give a shout out to Alejandra in the Premier club as she was so attentive to our needs and always in a great mood. We had a great stay and experience at the secrets maroma beach. We had a great stay and experience at the secrets maroma beach. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. We had lunch one day in the preferred club and got a shrimp pasta with a spicy red sauce. FOOD We have always had great food at secrets. We have just returned from 9 days at Secrets Maroma Beach. The French restaurants especially had some items that ranked among a few of the best dishes we ever had. Preferred Club Junior Suite Ocean View Rooms are as Junior Suite Ocean View Rooms but with additional Club Benefits, sleepingmaximum2 adults. agandhi83, Aug 1, 2022 We also loved Gonzolo the preferred club bartender. We did experience a lot of seaweed around the time we went (end of July) so we werent able to fully experience the beach/beach service.