I was most impressed with the area rugs. The only problem w the piece was a stain which we were able to get out. Macy's called a few days before delivery, set up a time, and they showed up on a Tuesday as scheduled. It was obviously an automated denial. Take the loss for a customer who has spent more annually shopping than the delivery fee you refuse to return for a product that shouldn't have made it to the truck. Pooya worked with us to select a mattress. I am on my third try. They made eye contact but did not say hello or asked if we needed assistance. BUT WITH THE SAME WHITE PIECE. It's definitely worth checking out despite the customer service. The bed is hard as a rock and feels nothing like the bed in the store. It's not free if you're the reason we have to exchange it. Here are some of the key points to know before shopping here: -There are no returns so you should definitely inspect the furniture very carefully before deciding to buy anything. I had two mattress delivery experience with Macys. I don't think I have ever left a review in such disgust. REALLY? Doesn't anyone check the furniture before it's delivered? I recently had to move again which means I visited Macy's Furniture Gallery to give it a chance again - plus it was about to be Memorial Day weekend so I felt like maybe they have good deals. Went though Macy's.com to order two beds. You can find anything from outdoor rugs, cheap viscose/poly blends, all the way up to high-end designer wool and wool/silk blends. The amount came to about 300$ more than we wanted to spend as we had seen comparable pieces for less. We had to wait about 5 days for our mattress to be delivered (for $75 charge), but once it was the service was quick. However, when I received my bill the price on the coffee table was not adjusted per the managers agreement Now the delivery has been a entire situation itself. The cons: Some shoppers brought up issues with their in-store buying experience. I previously bought a mattress last year and the sales guy was complaining to me that a couple came in and wasted his time. I was sort of appalled she didn't want me to look, considering it was a large purchase (I'd like to note that I wasn't asking for her to stay with me AND it wasn't near closing time, so she had no incentive to act this way). I then didn't hear from her again. We've also wasted so much time already that I hope we get the product some day to make it worth it. Delivery guys said it was fine. Wow! I ordered a bedroom set ,Mattress, table chairs and a sectional couch. She is a "Class Act" and I would refer all my friends and family to her! Clearly the customer service is a joke, and they DONT CARE about customer! Never once in my life had I felt so discriminated. So we ended up buying our couch elsewhere. Nancy was apologetic for the delayed approach from any of her fellow associates, but at this point, damage was done. Some issues with delivery and durability reported on by some shoppers. Unfortunately, none of the prices she quoted us were based in reality. Then we were told, they've lost the rest of it..not sure if it will ever be found, or arrive. Their sectionals start at just over $400+ for smaller sectionals with one chaise and enough seating for 3 and go up to $6,000+ for leather sectionals with power recliners. I had to return a section of my sectional sofa and was getting the runaround on the phone, so Gary took care of it for me. They assured me my pillows would be sent out soon. I have spent hours being bounced from department to department with no resolution. I decided to travel south to Tacoma. Macy's brand name has stood the test of time, "high price tacky stuff". She was so attentive and nice. Truly obnoxious. They didn't show up at all on the day they had scheduled with us and when they did the next day, they forgot half the furniture at the store. The lady said she would ship them out ASAP. They were fully staffed AND they had quality furniture. Buying process was not smooth though, had to wait 1 hour in line and there were just 3 customers ahead of us. You order and buy them from Macy's but they take zero responsibility for the order if it is a "ship from vendor". Now we have the same problem happening on the recliner. All. Kind of creepy so find something to do and stop following people around the store. It is a huge warehouse but it is NOT DUMPY furnitre, it is really quaity furniture at great prices. Macy's furniture has absolutely horrible customer service. We were looking at their leather seating options and they had quite a few to choose from and many reduced during the President's Day Sale. After all very happy with my new couch! They assured me they would put a rush order because at this point I was beyond annoyed. We purchased a Beauty Rest and have it being delivered this coming week. Furniture was incorrectly delivered twice and then incorrectly overcharged. I'm very happy with my purchases! You can't shop online with the voucher--something I learned after a few hours of trying to figure out how the voucher works. I have called corporate only to get a voicemail of course that they will call me back. Please read reviews. Truly, this is the same in every furniture showroom store. The cons: The huge selection can be a bit overwhelming for some. Brenalee 53" Performance Fabric Slipcover Chair And 1/2 In Fawn Tan. When I hung up I called Macy's customer service and got in touch with a very helpful, friendly service-minded woman. Wrong! We also got a lovely leather sectional for 1/2 the price. All in all I recommend you check this place out for your furniture needs. Because we were not prepared to finding what we wanted on our first try, we did not have a truck to borrow at the last minute so we rented a uHaul pickup truck - $19.95 + tax + 99 cent per mile + gas fillup for what you use. TERRIBLE COUCH - EXTENDED WARRANTY WAS A JOKE. The people working at the place weren't helpful, but they also didn't try to up sell you on anything. 80$ for any mattress (you could have 10 mattresses delivered for this charge but for some reason a mattress is not considered furniture) They get new stock every day said the employee, Gloria, who had been working at this location for 4 years. Unbelievable the scam they are running. no one likes to listen and they will cut you off. They have however already received full payment and we have yet to receive all the pieces for the set. I walked into the mattress department and Ed Breuner approaches me and my wife. Wish I'd read the reviews before we ever went there. - sales people seem friendly, commission sales? I do not leave reviews like this but this service was completely unacceptable. I was told everything was covered. The store manager must be incompetent every week I see the lawn service come and do only half the lawn they use to do the whole property now in the back the grass is over 4 feet tall and the back of the building has graffiti on the doors smh for a multi billion dollar company they should do better. My husband talked to the supervisor and was promised a credit and a delivery in two days. We will return. You will leave dissatisfied and wishing you didn't waste your time, kind of like a blind date. I was willing to drive the wrong/broken pieces back to their local warehouse but they would not let me. He was great - provided us with countless options/scenarios and didn't push which is what really made me feel comfortable. I asked them at this point to refund the delivery fee because of the above fiasco. As Macy's shoppers have come to expect, Macy's has a massive offering with over 50,000+ rugs for their shoppers to choose from. The salesperson Marcos was super helpful, went out of his way to help us and lent us the furniture color swatches. Have a little bit of patience because the staff are busy and it can take time. They barely even tried to figure out a way. Eventually the July inspection rolls around and I await my Inspector, he comes at the end of the 3-hour window, he tells me that the company doesn't even have inspectors in the Bay Area and that he drove up from San Diego for the day, CRAZY! So, I called around to find out what it would cost to replace the foam inserts and was shocked to hear it would run about $200 to $300 per section for high quality foam. Had a really good experience with purchasing a new mattress here. then found out the adjustable is an additional option. The promised delivery date went by again with no delivery, but they showed up after four days as originally scheduled. At least I'm happy with my purchase. Also note, Macy's furniture is delivery only (fees apply). WAIT A MINUTE!! Great customer Experience! It wasn't busy at all and I did see salesmen just sitting around. Now if you can still get over that, sanitize it, then you're good to go. Well, the follow-up call informed me of my next delivery window. Then pushed to July, then August, and now November (10 MONTHS LATER!). After that I have called every other day checking on my recliner. Not only that, the "white glove delivery service" left boxes of junk and trash in the hallway of my apartment. Yes there are smoking deals but the true economics of the deals are hidden. Founded in 1858, Macy's remains a household name and has hundreds of locations throughout the US. I will recommend him to all our friends and family. Pretty crazy if you ask me! When we raised concern about the fact that we hadn't received any documentation about the return, she offered up that's why they prefer for us to use a Macy's credit card for purchases. (The chairs, one in leather and wood with an ottoman and the other, all leather, are fine). The configuration I'm set on is the smallest possible chase lounge sectional. I but Macy's furniture for the quality but have had much better service at Mor or Ashley. The staff are very busy so come in here expecting to be patient. We had a great time coming here and working with our salesman. Surprise surprise! Most of Macy's furniture pieces are manufactured and imported from overseas, and given their huge selection, run the gamut of possible materials from particleboard and other engineered woods to solid woods, foam, man-made fabrics such as leatherette, leather, metals, marble, and plastic. Between my order date, June 24 and now, July 23, my credit card has been charged and refunded three times. Slumber Search is supported by readers. Her expertise on the rugs is what convinced me to buy. THE COUCH FABRIC HAS A THOUSAND BIG PILLS ALL OVER IT, IS ROUGH AND UNCOMFORTABLE TO SIT ON AND LOOKS HORRENDOUS AS. They showed up 50 minutes later. The style of Macy's bedroom furniture tends to fit a more traditional or classic aesthetic, so shoppers looking for modern designs and clean lines might need to do some digging. After approx 60 days, some serious malfunctions, including pilling of fabric and the stuffing of the cushions beginning to separate, causing divots in the couch occurred. After some back and forth on the phone, my husband and I went back into the store and patiently explained to Sandy several times what was wrong - she had ordered the wrong pieces. It is impossible to talk to anyone in customer service, I kept being put on lenghy holds. I am happy they stood by their commitment to the customer. I had paid my deposit at the store with a credit card. I have been given 10 different dates for delivery. We have bought two lovely pieces here. This should have been a simple resolution, but no one was willing and/or able to help. If we need your help we will ask. 1. However, this is nothing compared to their billing practices. It's also shady business practices that Macy's continues to sell items when they have absolutely no way of fulfilling the orders. The delivery was easy and efficient. They're driver gave me an attitude when he found out he had to move the sofa to the next room. We had such a pleasant experience and such excellent customer service we gave a friend of ours who is in the market for a mattress his information. 1200 seems to be the entrance to their warehouse, and it's not customer friendly. My purchase included kitchen/dining, living room and master bedroom. Much more accessible than the Macy's downtown location. On our way out one was even just on a mattress napping??!?!? I have placed 3 calls to this poorly rated moving company, Designer's Choice, trying to find out when to be home from work for their delivery. I do know that I took 3 days off work for the delivery, inspection and eventual pick-up and spent countless hours returning to the store and on the phone with the Macy's credit card people. Spent $3500 on furniture only to have it delivered by people who caused about $1000 of damage to my home and damaged the furniture. I was also told that if the couch went on sale during that lead time, Macy's would credit me the difference - this I believed was a great perk. We found a great couch similar to the brown leather in previous review and pics. The driver then says they won't deliver the mattress unless I sign a waiver relinquishing them of any responsibility for damage to the mattress or my home. I wonder why they even have the price adjustment policy if they make it really difficult for customers to get it. It was damaged. The sales associate said she didn't remember making this claim. We asked another employeeshe called the 'manager' on her cell phone. She told me, and I quote "No questions asked. I am going to file a complaint with the CA Insurance Commissioner against the insurer, and see if they will take action against Macys for selling that plan (that automatically denies claims). I can promise you that neither us or any of the people coming tomorrow will ever buy from Macy's Furniture after this. Horrible customer service. The furniture is beautiful, quality handmade and original. Even after working with the CEO's office. Do not waste your time or money at this place. He apologized and said they didn't have the part at the time it was ordered, and after being on hold for about 30 more minutes so he could verify that they had the part, he assured me it was there and guaranteed it would be at my door in 6 weeks. At 6pm, we spent over an hour on the phone with customer service and then told us the delivery was backed up and we would be receiving a call within the hour. We ordered a new dining room set (a table, 6 chairs, and a buffet/server) in the spring. I recently purchased a mattress and boxspring on sale in the Pleasanton store. We'll keep our eyes out for you. To remedy this, we visited several furniture stores in the East Bay only to find out how ridiculously expensive good quality furniture can be. DO NOT BUY YOUR MATTRESS OR BED HERE! In the past few months, we visited this store a handful of times and observed these employees (an older Caucasian man and older, heavier set Caucasian woman) behave much differently with non-minority families. A mattress came that was damaged. 2. Her name was Grace very sweet woman, she only works on Friday. I bought multiple pieces of furniture from here in July. Well don't look at the stain longer than 10 days or they won't cover it.