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For our full return policy, click here. We can assure you that we will reach out to you within 24 hours. Please note that before ordering that if the site dont write the exact ETA, the releasing date of the pre-order items may got a little delay.I just made an order, can I change my shipping address?We are only able to change the shipping address before the order has begun processing with our shipping department. We reserve the right to issue a refund for an out of stock items or the entire order if it makes great effects to you. What is the process if my product is found to be defective? I ordered incorrectly, am I able to change an item in my order? However, if you are not satisfied with the items you received, it is easy for you to exchange or refund. Choosing a selection results in a full page refresh. What is the status of my order?Shipping labels are created prior to the shipment, which also creates a corresponding tracking number for the package. What is the status of my order? Due to the coronavirus outbreak and reduced staffs, the processing time will be a little longer than before. 1)We don't charge any sales tax or export duties. Once a shipping label has been created, the order is no longer able to be canceled/refunded. IRONCK Industrial Computer Desk 55" Office Desk with Printer Monitor Shelf St {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Meta, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, About this IRONCK 3 tier ladder shelf / bookshelf / bookshelves. Houzz offers a 30-day standard return policy for most items. Some exclusions apply. The inventory of those popular items will be updated quickly and our customer service team will promptly inform customers about their order status. We will ship the pre-order items by ordering date when the first batch arrived. In the event that an items in your order is unavailable, you will receive an email from our customer service team to resolve any issues. Note that the returning package must be postmarked within 14 calendar days from the date you received. 1.Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer. Copyright 1995-2022 eBay Inc. All Rights Reserved. We will not reship the order until it is returned to us by the courier and the customer needs to pay for the cost of reshipment. We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange.Please refer to Return policy for more details!Can I apply a coupon code after placing order?Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Houzz Pro: One simple solution for contractors and design pros, IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Metal Frame.About IRONCK brand. For all the other cases of returns, a staff will charge you the actual shipping costs incurred. A detailed description of the issue you are facing with the product. IRONCK uses the best carriers in the business. Prior to contacting us please ensure to include the following points in your email for a quick solution. Sold by Global Discount Store LLC- Free shipping! Can I apply a coupon code after placing order? Alternatively, we may cancel the order if the package has not yet begun processing with our shipping department. At that moment, our products are for US Market ONLY. Press the space key then arrow keys to make a selection. We will ship the order within 24-48 hours once the order has been placed excluding weekends and holidays and the parcels will be dispatched from the nearest local warehouse which ensures the parcels being delivered in 4-6 working days. 6.You will receive a confirmation e-mail as soon as returning packages arrived. This ladder shelf will add sophistication and functionality to any room. 3.Create a request by visiting this link: contact us. The item(s) will be no longer eligible for a refund/replacement after the warranty period.What is the process if my product is found to be defective?If you found defective on the product you purchased from our website, please notify us within the 30-day limited period and we will be sure to assist you in the replacement or return process. We are here to help you with anything from placing orders, delivery questions, product price etc.Any feedback or review for the products will be highly valued and will motivate us to keeping on improving to serve you better.Before email us, lets check the most popular inquiries for quickest answers. - eBay Money Back Guarantee - opens in a new window or tab. You can read real customer reviews for this or any other product and even ask questions and get answers from us or straight from the brand. To make sure your order gets to you on time, your order will be fulfilled by the warehouse which is closest to your shipping address. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Meanwhile, money will be refund in 24 business hours. Our warehouse always ship the products in stock in 24 working hours, but this can also be affected by the item's stock status. - for PayPal Credit, opens in a new window or tab, Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window, No Interest if paid in full in 6 mo on $99+. Base on aim of Simple Life & Comfort Living, we, IRONCK, are dedicated in providing industrial home decor solution with series set furniture. No Interest if paid in full in 6 months on $99+. Choosing a selection results in a full page refresh. Once a shipping label has been created, the order is no longer able to make any change. To avoid further issues, please ensure to input your coupon code prior to ordering.What will happen if an item in my order is found to be Out-of-Stock?In a rare case that an item you purchased is found to be unavailable during the processing of shipment, our customer service team will contact you immediately to inquire about a possible substitution. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Can you send me the product that I ordered?If you believe an item is wrong/missing, please contact us immediately. 2.Items received should be unused, undamaged and in the original package. Press the space key then arrow keys to make a selection. 5.Our customer service team will send you a pre-paid shipping label. If necessary you may refuse the package at time of delivery. Plesae do not worry. Images/Video of the defective items, clearly showing the issue at hand. Something went wrong. Thank you for choosing IRONCK products. Is there any warranty for the items I purchased from your website? You will receive a shipping confirmation email at the same time. I just made an order, when will it be shipped? If necessary you may contact the local post office to arrange mail-forwarding, or to arrange pick-up at your local post office.SHIPPING AND HANDLINGI just made an order, when will it be shipped? If there are questions or suggestions that come up while using any of our products, please do not hesitate to contact our Customer Care team. Can I return items for my entire order back? When you buy IRONCK IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Meta or any product product online from us, you become part of the Houzz family and can expect exceptional customer service every step of the way. I received my package, and an item is missing/incorrect. After receiving your order, the exact processing time varies depending on the item. Please kindly send us the picture for the defective part or telling us which part is missing according to the manual. At Houzz we want you to shop for IRONCK IRONCK Bookshelf Industrial Bookcase Home Decor, Wood Look Accent Furniture Meta with confidence. View cart for details. What will happen if an item in my order is found to be Out-of-Stock? Please fix the unit to the wall with the included anti-toppling metal parts for safe u. Please review your shipping address carefully when placing an order. Press the space key then arrow keys to make a selection. Please contact us asap if you believe that there are defectives about the item(s) your purchased from our website. Seller assumes all responsibility for this listing. If products are altered or modified, warranty and money back satisfaction become void. If you have questions about IRONCK or any other product for sale, our customer service team is eager to help. IRONCK furniture combines a solid industrial aesthetic that lends itself wonderfully to absolutely any space while providing the perfect space for display items.By seamlessly connecting industrial decorative design to practical daily use, IRONCK open up more possibilities for your home, kitchen, and office; provide more solutions for your room layout, item storage, and furniture mix & match. Once we receive the package back at our facility we will be happy to modify or cancel and refund the order.I received my package, and an item is missing/incorrect. Choosing a selection results in a full page refresh. I just made an order, can I change my shipping address? During this stage in the fulfillment process the order will be forwarded to our logistic agency for shipment. The warranty period will begin once the package has been delivered in correspondence to the orders tracking history. IRONCK Queen Bed Frame,Platform Bed with 2-Tier Storage Headboard and Charging Station, 11 Strong Legs Support, Non-Slip Without Noise,No Box Spring Needed,Easy Assembly, IRONCK Wine Rack Table, Industrial Bar Cart Freestanding Wine Cabinets Wood and Metal Frame for the Home, Vintage Brown, IRONCK Bar Cart with Wine Rack, 2 Tier Kitchen Cart on Wheels Industrial Coffee Cart, Liquor cart with Glass Holders for Kitchen Living Room, Brown/Brass, IRONCK TV Stand for 55 inch TV with Drawers, Entertainment Center TV Stand, Vintage Brown, IRONCK Wine Rack Table, Industrial Bar Cart on Wheels Kitchen Storage Cart for The Home Wood and Metal Frame, Rustic Brown, IRONCK Full Size Bed Frame,Platform Bed with 2-Tier Storage Headboard and Charging Station, 11 Strong Legs Support, Non-Slip Without Noise,No Box Spring Needed,Easy Assembly. Choosing a selection results in a full page refresh. Incomplete or Incorrect Address Submissions. Upon reviewing your email, we will handle the case within 24 hours on working days.What is Pre-orderAll pre-order items are waiting for its first batch. Press the space key then arrow keys to make a selection. Can you send me the product that I ordered? ORDER ISSUESI ordered incorrectly, am I able to change an item in my order?Unfortunately we are unable to make any item changes to orders once the order has been placed. IRONCK online shop makes sales based the excellent designs and proven reliability. I was sent a tracking number, but the order shows that it is still in pre-shipment. Duties and taxes levied by the host country are beyond our control and scope. Our warehouses are located in the USA and your product. we hope youll enjoy your purchase.Please feel free to contact our customer service department if you have any questions or concerns. There are two key factors that affect the time you receive the item. 2)Please note that your order may be subject to import duties, taxes, tariffs, customs charges, DDP, VAT, and the like, once your package reaches your state. Please note that once the package has begun processing, and a tracking number has been created, the order will NO LONGER be able to be canceled.Can I cancel my order?We are only able to cancel orders before the order has begun processing with our shipping department. Please send the above information to support@ironck.comCan I return items for my entire order back?Orders placed on www.ironck.com have a 30 Day Return Policy. We have a QA team to test that your ordered products are functioning correctly before they are packed and sent to you, so our product quality is guaranteed. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Ready to ship to the contiguous U.S. in 7-21 days. NOTE: During the busy holiday seasons or after holiday promotions, the shipment processing can take up to 72 business hours.I was sent a tracking number, but the order shows that it is still in pre-shipment. Errors in the shipping address will cause delays in transit time or returned orders. Note: Free shipping is not available to AK, HI, PR or Canada. From the Secure Checkout page you'll see your item description, price and delivery timing. Additionally, the tracking will update once the package is received and scanned by the courier.RETURNS & REFUNDSIs there any warranty for the items I purchased from your website?We offer a ONE-YEAR limited warranty for all manufacture defective items. 3)Any and all import taxes and customs duties are the resposibility of the customer. We also accept returns on damaged large or oversized items that ship via freight, as long as you report the damage within 5 days of delivery. Office hours: 9:00AM - 6:00PM, Monday - Friday, Hong Kong Time(GMT+8), Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device, 24 hours customer online services on working day, Multiple oversea warehouses dispatching center, Safe transportation with detailed online tracking info, 90-Day Product Warranty from the time of purchase.