It said this device is working properly. I need help, I dont know if my PS4 is broken or the device is. Hi Hiram, Probably it's that the PS4 system software doesn't fully so I've gone through the entire trouble shooting guide. Step 3: Hang tight for the download to finish assuming that there are available updates. Got an SSD drive. But now only get same error SU-41333-4. My situation is frustrating because it is neither the HDD or the PS4.. If this doesnt work still, it is either a compatibility issue between your storage device firmware and the PS4 system, or its a hardware issueEither the PS4 USB ports are malfunctioning or the USB cable of the hard drive needs replacement. Your email address will not be published. You have to initialize the PS4 and reinstall the operating system. Please visit this page for more details. You have to initialize the PS4 in order to work around this issue. After all, tests will manifest the real source of problem. This requires a working USB storage device for this operation to complete. It then said to install USB with v8.03. Just bought a sea gate game drive 2 tb and I connected to my ps4 hoping it would work b ur I didnt receive no pop up and when u go to check it just tells me theres no usb storage device connected. But since this didnt happen, you have to initialize the PS4 system (FULL). If the external HDD is still working, you have to consider full initializing the PS4 and reinstalling the PS4 system software. We have lots going on here and many people are contacting us. Is it possible to fix Error (SU-41333-4) myself? You have to either My PS4 gives the checking System Storage message and then completes Hi Martin, Welcome to our website. Formatted USB to xFAT, made folders PS4/UPDATE/ for the PS4 reinstallation file (1.08gb). For a fast reaction, you can generally call PlayStation Network Support. Hey guys, So I dropped my ps4 and when starting up my ps4 I got the SU-41333-4 error code. Its not the PS4 or computer but its hard drive itself cause it recognized on my computer but not no one elses . I may reformat the old one later and use it with a case as external HD. I also swapped the cables of the hard drive and connected it to different USB ports. This seems to be a Playstation issue, so what should be my next steps? Please anything would help. This site uses cookies. | Experts Advice, How to Fix PS4 Error Code (CE-34878-0) Like A Pro, How to Fix PS4 Freezing and Crashing | Professional Guide [2022], How To Fix Slow & Lagging PS4 and Make It Much Faster [2022], PS4 External Hard Drive NOT Recognized NOT Working [Fixed], PS4 Hard Drive Failure? Fix 4: Format USB Drive To FAT32 or exFAT, Fix 7: Contact PlayStation Customer Support. I have ready this old threat since I am facing one issue where I am trying to reinstall the PS4 system, but despite Ive used three usb pens, the system always returns that the usb storage is not connected. Hi Rui and sorry for the late response. All you can do is either to use another external HDD, or wait for a new update for the PS4 system software. Did everything mentioned and nothing changed. Still saids cant find the hard drive . Assuming you prefer messaging over calls, then, at that point, choose PlayStation's live chat. Your PS4 says that the external hard drive isn't connected because: To get your PS4 to recognize USB and get rid of the PS4 safe mode USB storage device is not connected, you must attempt one of the following fixes: When your PS4 asks you to connect a USB storage device, you need to check if the PS4 USB storage device is not connected safe mode. Support 1000+ files types including photos, videos, music, documents(PPT/Excel/Word), etc. Please visit this page and follow the instructions on how to format it. In the end I decided to just buy a new hard drive . The PS4 is not recognising the new HDD BUT still recognises the old one when I plug that in and before you ask.. In any case, if your USB files records have been deleted, then, at that point, you can attempt Tenorshare 4DDiG recovery tool to get back your media documents. Well include your suggested solution in this guide in order to be more apparent to readers. Step 3: Connect the DualShock 4 controller to the USB-A situated at the front of the PS4. But now I cant re-install PS4 software from USB. Step 3: Presently, your USB will appear Unallocated. Can you try another flash memory? It shows up on my PC but now with everything on it should I re-format it? Full initialization might not work sometimes, so youll want to re-install PS4 system software. I tried all of the safe mode options 1-6 as well as downloading the 7.51 software to my hard drive. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . Step 5: Follow the onscreen step to get going. I think in your situation you better format the external SSD in FAT32 file system. thanks for this site! Please answer this question so we can help you more, if needed. So if anyone is still on this and can help that would be great. Most frequently, the PS4 says USB storage device is not connected, out of anywhere, with no earlier sign/cautioning. So when I go to initialize with the safe mode option 7 it recognized my hard drive but after loading for a bit it says Cannot Initialize (CE-33567-4). I cant find anything online about that error code and I have no idea what to do next. Eventually it gave error that system was not intialized. Also, I dont know what im doing wrong as this is my second ps4 that has done this over 3 years ago. Ive tried updating it with the latest firmware, formatting drives and making them exFAT, tried a 64 GB USB stick I just got this morning that came exFAT to start with, all with the update files and I can only choose option 6 but it never detects the USB. How to Format USB Flash Drive to Fat 32 on Mac? Am I missing something . What do I do when my PS4 says connect USB storage device? Yes, I rebuilt, initialized and tested everything such as different usb things and they all connected, but NOT my external hard drive. PS4 only recognizes USB devices with FAT32 and exFAT file systems. I dont use any external storage at all the only USB slot I use is for my controller charger. Do I need to send my playstation some where or what? [Classic Operating-System Battle] Mac vs. PC: Choose What's Right for You! When you go to the , When trying to update PS4 system software via a USB storage device. Any ideas? To avoid disk overwriting and data loss, don't save to a similar folder where you lost them. It say the USB storage Device is not connected. The easiest and almost the only fix for that is to full initialize the PS4 and reinstall PS4 system software from scratch. Step 1: Connect your USB drive to the PC and right-click the "This PC" icon to go to Manage. Step 3: Input List disk, and then press Enter, Step 4: Select the disk needs to be converted by inputting select disk . Instead of paying for a new hard drive replacement, you can try to repair it by performing a full-format on it. How could you do that while you already got that error? There was probably an electric shock occurred when that accident happened. Smart and intuitive interface with easy-to-use features. All the thumb drives work fine in pc and are FAT32 and PS4 did read from USB first 2 times. | This error message appears usually in the Safe Mode and has the error code (. A sudden power surge or electrical shortage, Improper installation of PS4 system software update. Yes, i connected the hard drive to a computer and it said it was working just fine. i am overjoyed right now. It can also appear with a code number CE-37857-0 sometimes. Downloaded the software from Playstation.com and put in proper PS4>UPDATE folder. Ive also rebuilt the database. Connect the USB device to a PC and check whether it works or not. My seagate tb randomly stopped working today in the middle of game play. This accumulates lately and generate errors in the system functionality. My computer detects all of the drives. its not working it wont even let me try anythin or reset it it wont let me do anything. I abruptly pulled a usb storage drive out of my ps4 and now it doesnt recognize it. Switch the USB port. I tried to forget it and reconnect but I dont know if thats my mistake. If your PS4 keeps saying "USB storage device not connected," would you like to fix it keep using your PS4 again? Mines was working fine s few months ago now Im getting the not connected message.. its a Sony/segate external hard drive and Im not getting help from dont or Seagate and before you ask yes I have tried all the options above. All you have to do is hold down the start button for 10 seconds when powering up the system. Connect your USB drive to your PC, and select it and click Scan. Published 23/10/2018. Hi, Did that and only option I can access is 7. Ive used three different pen drives, and followed all the procedure mentioned on the PS4 site (formatted FAT32, created the PS4-UPDATE-file, but without success. When does this error occur? Try to change the USB port. Most probably the PS4 system got corrupted. Their helpline, 1-800-345-SONY (7669) is accessible from Monday to Friday in English and French Canadian. Or do I need to do some sort of hard reset? Recover data from Local & External Disks, Lost Partitions. Part 2: How to Fix PS4 Keeps Saying USB Storage Device Not Connected? Ive pretty much tried everything tutorials say to do but nothing. Their live visit choice is accessible on weekdays from 06:00 am to 10:00 pm and on weekends from 07:00 am to 08:00 pm. First off, id like to say what an awesome site this is. Seems like your PS4 USB port is not working due to power issues, thats why the whole PS4 system was devastated. Have you tried connecting the external HDD to a PC to check whether it functions there or not? i just purchased the 4 tb seagate game drive from my local gamestop guy said i can just plug it in and go from there but my system says no usb connected so i went through the whole blog and my game drive wasnt formatted correctly i am now waiting on it to finish formatting (i have no clue when because there is no progress bar) but im worried that something might be wrong with the playstation system. Likewise, detach the USB storage device from the PS4 during this activity. 2. How to Fix PS4 USB Storage Device Not Connected. If it does, you have to full initialize the PS4 and reinstall the operating system. Faster with a greater success rate than other apps available in the market. If not, I am afraid you need to take your PS4 to a technician to fix your USB connection. Connect and Select the USB Storage Device, Preview and Recover from the USB Storage Device, There is a sudden power surge or electrical shortage. Every once in awhile out of the blue itll randomly give me that error saying its disconnected or whatever when its still physically plugged in. The best answer for fixing the error is to format the USB to exFAT/FAT32. I previously would plug it in and it wouldnt read it but it would recognize it. CE 33567-4 indicates the external USB cant be recognised then initialised for PS4 use, commonly it is caused by incompatible partition format. This activity assists the PS4 with getting back on from any problem brought about by unexpected electrical short. Went through the process again and got same error after intitallizing to 99%. Step 4: Go to the "New Simple Volume" option by right-clicking the disk. Recover data from unrecognized/corrupted/damaged USB drives. We dont have external hard drives in our house. One thing that Ive noticed is that on SafeMode, the only option that is available is the one regarding the full installation of the system. Does the external hard drive light come on? You can also choose target file types before the scanning in the upper-right corner. Your PS4 can only be fixed by a technician. I have tried 3 different USB Thumb drives and re-downloaded the PS4UPDATE.PUP file and tried again . 4DDiG promptly analyzes the USB storage device all around for missing files, and you might interrupt or stop the looking whenever you want. My playstation prompts me to install new update software on it when i open it. Why does the PS4 tells me the USB storage device is not connected (SU-41333-4)? Reason I need to reinstall is due to a power failure that somehow has corrupted the system. Thanks. Im afraid to say that you dont need to format the external HDD, rather you need to full initialize the PS4. I tried all the Safe mode options, none of them work. Your email address will not be published. I just recently got a TB 860 Evo and just got my PS4 Pro today. Connect your USB storage device and format it in exFAT format to release the error. Im in safe mode and I just have the number # 7 of the menu enabled, which is to initialize the ps4 all the other functions of the menu are disabled and when I accept # 7 it appears that I must update it to 8.0 and I did it. Furthermore, you will likewise get the best Hard Drive Data Recovery tool to recover the lost or erased information from PS4 viably. Step 2: Select "System Software Update" > "Update Now.". William Bollson, the editor-in-chief of 4DDiG, devotes to providing the best solutions for Windows and Mac related issues, including data recovery, repair, error fixes.