Even if there is a factory defect after a certain amount of time couldnt they just pass it off as wear and tear? That OP got their gear fixed under warranty even though they gave them a go around for a bit. The item you've selected was not added to your cart. Also what jacket was it? I got it back in February 2017 iirc, and they completely re-did the wrist bands - both sides. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible. I'm interested to see whether they actually repair this or replace it. The North Face will not be liable for in-bound packages that are lost. Specifically shaped for an ergonomic fit, the back panel features a wicking lumbar panel for maximum support and ventilation. Within Canada On All Orders Over $49*, Returns For practical, durable and quality made products that are made to last. Includes: Explore a retail store or outlet near you. Packed with sleek features to help you stay organized, this bag also has specially engineered shoulder straps, which conform to the shape of your torso for a truer fit. Additional restrictions may apply; see full Terms & Conditions.See full Terms & Conditions, Limited Lifetime WarrantyAll of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. Online ReturnsOnline purchases can be returned online or at The North Face retail stores for 60 days from the time of purchase.Items purchased online using PayPal, Klarna or Apple Pay are not eligible for in-store returns and can only be returned online, via the post. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. North Face Pouch Backpack Repair Replacement Kit Even in your inbox. Had a nice pair of boots that separated from the sole, I typed up a nice letter and sent them back. Use tab to navigate through the menu items. daughter's backpack had a shoulder strap pull away from the pack bag after one year, at the top. They haven't responded yet, so we will see if they stand by their name or not. Weekly reviews, exclusive deals, giveaways, and more: 2001-2022 Trailspace. This email will include information about the status of your repair. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. Our typical turn-around time for repairs is 6-8 weeks, but time can vary based on workload and whether the product was thoroughly cleaned before it was sent.If you have more questions, please reach out to our Warranty Department on (855) 500-8639 or email us at tnf_consumerservices@vfc.com.. Custom injection-molded shoulder straps and padded mesh back panel. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. The ones with the red/yellow and blue/yellow laces? I still use because it doesnt rain that much where i live but this is good to know. For what its worth, I sent in a daypack to have a zipper repaired after about 10-12 yrs. Said it would likely be covered under warranty or I could pay a fee for any repairs or I would be sent a gift card. They also did indicate that warranty service and repairs will be much quicker in the off season, late fall thru winters end, rather than the on season of good weather. EDIT--TNF issued me a refund gift card, so I'm very happy that they've stood by their warranty. **Reminder:** Please use the search function before making a request. As I live close to Seattle I took them to a TNF store, the downtownstore, where they determined that they were both most likelywarranty issues. NEW 1" in Black Clip Replacement Part for THE NORTH FACE Outdoor Backpack Hiking, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you want HQ outdoor apparel, you want Arcteryx. Commute comfortably with this The North Face Solid State women's backpack. 30 Days After Purchase. 3. call yesterday revealed they plan to repair (presumably sewing the shoulder strap back on). 4. no ETA on when this will get done. Include a fleece-lined media pocket, secure zippered pocket and elastic webbing for cord management. Its good to hear your pack is on its way back from TNF. Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase. The North Face is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Get your order as described or receive your money back. ), Warranty ClaimsTo submit a Warranty claim, your product must be returned, with a Warranty Return Form, to:The North Face Warranty Repair Department, Uvalde, TX 78801Canadian residents who are having problems with a warrantied product from The North Face, please send it to:The North Face, Canada, CANADAAll shipping to the Warranty Repair Department must be pre-paid and insured. Keeps you prepared for unexpected moments. 2. no word from North Face as of yesterday. Ive got a recon backpack from about 2008, but the same thing has happened with me, the whole interior lining is deteriorating. A 100% Canadian owned company, our everyday low prices on bags & travel goods are what we pride ourselves on. Unfortunately, this does not mean your lifetime. The type of jacket I returned is no longer available, so they may have realized that the product wasn't of adequate quality. The warranty was only for 2 feet, but I called TNF and told them I was living in my tent in Yosemite. I recently sent in a 15 year old jacket (Hyvent Troop Jacket for those wondering) that had some mild issues. by The North Face vendors. I just went to a north face store and asked about their warranty, they said they would ship it for free if you bring it to the store. Zipper Pulls, Patches, Bungee Cord to Repair or Replace After calling TNF warranty center.I do have to correct myself and say that TNF does employ it's own staff, to sew and fix equipment,at it's warranty center in Alamedarather than farming out their warranty work toaindependent repair center. It's my guess that is why your wait will be so long to get yourbackpack back. I tried to get a lifetime repair/return on a coat which needs fixing but they said that it wasn't covered Go figure. Even though they are now not a stand alone company and are part of VF Corporation, its nice to see that they have been able to maintain some of the things that have made them such a great company for so many years. The North Face will determine in its sole discretion if a return will be accepted. Our policy requires that products accepted for repair be clean. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong! For warranty evaluation, your product must be returned directly to The North Face Warranty Department: The North Face Canada 3260 Rue Guenette Saint-Laurent, Qubec H4S 2G5. I think their repair center is in Alameda CA. I'm also glad to hear that your pack is on it's way. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.. I had a North Face Recon backpack from high school (bought around 2004) that I tried to get replaced due to deterioration of the interior waterproof lining. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. They offered to have me send in the backpack for evaluation (at my cost) and if they deemed it to be a defect, they would replace it with the current model. 'a few weeks' was about as close as i could get. Stay cool, calm and collected thanks to the FlexVent suspension system built into this The North Face Solid State women's backpack, Compatible with most laptops with a display up to 15". Copyright 1995-2022 eBay Inc. All Rights Reserved. All shipping to Warranty must be pre-paid and insured. Seems The North Face has decreased its warranty status. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Learn More. Also the crappy velcro on the cuffs is the problem for me. Seller assumes all responsibility for this listing. I had them both back in less than three weeks along someextra foam spacers that many of the older TNF tents used to use as spacers between thetentbody and the fly. What this means to me is that they have to contract out all of theirwarranty work to a, or more than one repair company, here in the States. Adventure is everywhere. The snow skirt was delaminating, the main zipper was pulling away from the jacket at the bottom, a few seams had come undone etc and they repaired everything for free under warranty no questions asked. Using the discount would depend on whether you're happy enough with the 12/13 years you got out of the old bag. All products (except footwear) are fully warrantied against defects in materials and workmanship with a Limited Lifetime Warranty. IMO it is a defect (one could argue whether it is a design or manufacturing problem), that shows up once the product is subjected to normal wear and tear. Just my one off experience, YMMV. Nicely tight around the wrists, even better than originally purchased. How long ago did you contact them. i received notice that the backpack is on its way by fedex. Now I believe this was due to the natural degradation of the lining and not wear and tear but customer service claimed this wasn't covered under their warranty. As long as shipping isnt more than half the cost of the backpack, thats not a terrible offer, if the issue is making the backpack unusable as-is. Your The North Face sleeping bag may not survive to the ripe old age of 70. Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.and Canada Luggage Depot. these items that are on the North Face Backpacks. brought it to a North Face store and did paperwork end of April. Join XPLR Pass & get 10% off your first online order. Might help if you put in a bit more detail in what exactly failed and how. All Rights Reserved. New, Never Used, Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. All items must be laundered prior to be sent in for repair. I bought a pair of first generation Gore-Tex rain pants in 1979 in Anchorage and in 1996 the pants leaked at the seam. View cart for details. The Mission Statement: http://www.reddit.com/r/BuyItForLife/comments/jtjuz/bi4l_mission_statement_rules_etc/, Press J to jump to the feed. Choose from our wide selection of backpacks, bags, briefcases, evening bags, handbags, luggage, travel accessories & umbrellas. It's now ten years old and still looks brand new. With over 20 years in Business, We do all repairs in-house and guarantee the best quality at affordable prices. The North Face cannot be liable for lost in-bound packages. I sent it in (I paid shipping) and they repaired it for free and sent it back. Return & Warranty PolicyWe proudly stand behind the quality of everything we sell and hope youre happy with your gear. If the authorized cardholder and original card are not both present, we can only issue a store credit. It would shed and get onto all of the contents, staining papers, a general mess. I didn't have a receipt or proof it was purchased through a TNF retailer, they didn't bat an eye. I sent mine in during the off season, while it sounds like you took/sent your warranty repair in during the very worst time of the year..the dreaded on season when it comes to repairs anyway. Was it too light for what you were doing, poorly stitched, not breathable, not waterproof, etc. I brought to my local TNF retailer and explained the issue. I recently submitted a warranty claim to North Face for a jacket that turned out to be made from a really poor material that doesn't hold up to use. To give customers the chance to wear test our VECTIV footwear, we will accept returns of reasonably worn VECTIV shoes up to 90 days from the date of purchase. It took about 2 weeks before i got an email back from them. From what I understand the warranty only covers factory defects and not wear and tear so how could they claim its a lifetime warranty? Tnf Life Time warranty applies to the life of the products not the lifetime of the owners. Contact us at tnf_consumerservices@vfc.com to request a replacement buckle. And based on another comment there it sounds like their pants just aren't that good. They replaced both the poles and rain fly in a couple days. coming from California. I think it's just how they're made since I had a couple different sizes to try on ordered. Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns. If they felt it was not covered under the warranty, they offered 50% off the price of a new backpack instead. I had an 8 year old TNF Triclimate coat that had a zipper go bad. I wouldn't rely on their warranty on even factory defects. Press question mark to learn the rest of the keyboard shortcuts. If I take it to a seamstress for new velcro strips, they will have to sew through the material and that compromises its waterproofness. Please use the pre-paid shipping label included in your shipped package to complete the return. In-Store ReturnsTo return your item in-store, you must have: Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.Returns will be credited back to the original form of payment. Seems like a mixed bag though. it's at a point of fairly significant stress, so if it is not repaired properly, it could easily fail again. Now get AIR MILES Reward Miles on all your purchases! I've had nothing but good experiences with equipment repairs at TNF from zipper replacements to even them giving me a new down bag because the loft just wasn't there anymore in a down bag I took into then for cleaning when they used to offer that service. Something went wrong. Sorry to hear this. Returned items must be unused and unwashed, The original receipt or exchange receipt from your order, The ability to show order details from your account on thenotrhface.com. If you're unsatisfied with a product you purchased from The North Face, you can return your item(s) as follows: View details of our product warranties here. If the original purchase was made with a credit card, we will refund the purchase only if the authorized cardholder is present with the same card. In my experience, other companies (gregory, osprey, mountain hardwear) take 2-6 weeks. Learn more about Reddits use of cookies. FREE Shipping I like my wristbands pretty snug. Sign up now. Items purchased from a 3rd party or re-seller must be returned to that same provider. I contacted TNF and they replaced the pants via FedEx with a brand new pair. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Related I recently got a borod hoodie and the wrist bands aren't that elastic. This warranty policy supersedes all previous warranty policies. Warranty Limitation and ExclusionsThis warranty is only available in the United States and Canada. So, My experience with North Face Warranty was just a few months back. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. That a relatively simple repair might take more than eight weeks seems overly long and inefficient. I switched to TNF after Columbia because Columbia's customer service was utterly abysmal. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.Submit a warranty claim form, One Year WarrantyFootwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.For products labeled "The North Face Renewed please go here for information on how to submit a warranty claim.Submit a warranty claim, Warranty StatusIf you've sent an item in to be repaired, we'll email you when it has been received by our Warranty Department. If thats the case wouldnt they have to tell you what the lifespan of a particular product is to begin with? If items are not, they will be returned to the owner for cleaning. A follow up call recently revealed: 1. wasn't logged in at North Face until May 10. The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. And also in 79 I had bought a TNF VE24 tent, I was using it in February 1980 and had a four foot snow fall crush the tent. All footwear and items from our The North Face Renewed line have a One-Year Warranty. One of my TNF Sleeve Oval Intention tents door zippers gave it up after 40 years of useand one of the clear windows on a VE-25 fly was cloudy/brittle when I took it out of it's container. We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. NEW 1" in Black Clip Replacement Part for THE NORTH FACE Outdoor Backpack Hiking, - eBay Money Back Guarantee - opens in a new window or tab, - for PayPal Credit, opens in a new window or tab, Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window. Replacement BuckleIf your buckle is broken or missing we would be happy to send you a new one. NF no longer makes them and sent me $150 gift card instead, at that point I was very happy with the outcome and the gear is usually one of my first choices simply because they stood behind their products. $7.67 Expedited (1-3 day) Shipping on all orders. I bought a pneumatic jacket in July 2016, in the fall I noticed the stitching around the elastic wristband around tue left side was coming completely undone. I wear my pneumatic jacket daily to, so it definitely gets some good wear and mileage to it. So, what I think is going on hereis that we know that TNF outsources all, and I mean all of it's product line so that they do not have any of their own sewing facilities in this country. Canada Luggage Depot gives you the best selection at the best price! This Item will not be shipped, Customer can purchase online and Pick up in Store Only. All inside a convenient zippered pouch that was provided they changed it out no questions asked. Depending on the cost of shipping, you either get a part-win (50% discount) or whole-win (New backpack) - it seems like a good offer to me. https://www.reddit.com/r/BuyItForLife/comments/5xatsx/north_face_warranty_problems/. Returns can be processed online or at any The North Face-owned retail stores (NOT at 3rd party retailers), but customers must provide an original dated receipt for processing (valid for purchases between 1/26/2021 and 4/2/2022). the people in the store and on the phone were perfectly polite. Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements,including, but not limited to, the cost of packaging, shipping and applicable taxes.