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-They won't support parcels once shipped - Once they ship the parcel off to someone like FedEx, that's the end of their support. Kind regards, Adeline. Over the years of working closely with our print partners, we have also delivered technology that makes them more efficient. Existing investors including Dawn Capital, Gelato chairman John Hepburn, SEB Pension Fund, and Tellef Thorleifsson the CEO of Norfund also took part. Jo Francis In addition to beautiful print materials, the impact includes streamlining and routinizing your printing process while reducing your ecological footprint. I had the same issue with Gelato. Cary on like that! Kind regards, Adeline. Would recommend this service for anyone looking to start a business in product design. So, false and misleading information was given to me, even from one of their Heads. I Like Gelato Best quality, fast delivery and very responsive support team. Intuitive system and very good customer service. Companies can ask for reviews via automatic invitations. Print On Demand Products with production in 33 Countries. Delivery to 200 countries within 72 hours, on average. Thanks for reviewing Brian, we're happy to be able to help with our service and products! Reach out whenever you need us. Seed, Series A, Private Equity), Tags are labels assigned to organizations, which identify their belonging to a group with that shared label, Whether an Organization is for profit or non-profit, General contact email for the organization. Through software that connects to idle production capacity, our platform is taking an active part in transforming global manufacturing as we know it. blah. I am new to Gelato. Weve amplified our offering to include the print service as a means of covering all the necessary bases for brands so materials can be published for online use and now, easily sent to print in just a few clicks. I started my store around 6 months ago and did some research and no one had really mentioned Gelato and they seemed to have some of the cheapest prices around and from what I could see, decent quality reviews, however a low quantity of reviews also. Last year Gelatos parent company had sales of 59.3m (50.8m), up 17.3% on 2019, and halved its operating losses to 7.8m. Hi Bibi,Firstly, we are very sorry for the experience which you have had - this is very far from the simplicity and ease of use which we strive to deliver. Henrik Mller-Hansen, CEO & Founder of Gelato. I only found out when Id get emails asking for when these items would be back. Active, Closed, Last funding round type (e.g. Thanks for your review, Sven. Here are 8 tips for writing great reviews. This adds a 1-3 day delay when trying to resolve any issues, which is a customer service nightmare. The money did not come. I have placed customers orders only for a week later to receive an email saying 'sorry, that item is currently out of stock' and leaving me to try and figure out a way to solve the problem and not have my customers leave a bad review. And also helps you grow revenues through WhatsApp Marketing. This means the process isn't streamlined, and I often found that I would go to customer support regarding an order and they couldn't help me until they had emailed the local supplier to figure out what happened. Thanks for your review, Eva. We hope that you are satisfied with the resolution, and the actions that we are taking to improve from this.We hope this turns around your feelings and experience with us - if there's anything further we can do please don't hesitate to reach out directly.Best regards,KyleCustomer Service Manager. Our headquarter is in Oslo, Norway. Replies to negative reviews in < 24 hours, Great print on demand app well worth trying, Untrustworthy, deceiving and incompetent experience. Kind regards, Kyle. Mark Allen Group You can often call numbers in other countries using some kind of VOIP service or Skype, I once called a US Freephone number this way, and it was free for me. I have seen a calendar that a family member ordered, and I ordered an aluminum print, both of which are very nice. Kind regards, Adeline. The product are perfect, the delivery is very fast and the customer service is great ! Very helpful support staff - patient and very knowledgable. Orders are produced efficiently and received quickly. Really happy with Gelato. Hi Jack, thanks for your review. I had no problem and the shipping was relatively fast. In an increasingly digital-centric world, the simple fact is, tangible materials are a must for many businesses so long as theyre on-brand. Due to lowered cost structures, and optimized planning processes, print-on-demand is experiencing a sort of renaissance. Kind regards, Adeline. Up to this month, I've been very impressed with Gelato, but my last order has been a disaster and I'm now 2 weeks into trying to fix it. Although I have only gotten four orders so far, I have not had any issues with the printing and shipping process. Hi Lauren,Thank you for the feedback and nice conversation we had offline. . - They do not own or operate any of the printing warehouses -This means they essentially subcontract the printing to various local producers. Glad to hear you were able to set up without issues. Joining forces with a global, savvy, and green printing service takes us one step closer toward the future of brand management holistic solutions that elevate every aspect of brands. Excelent company. As I was extremely dissatisfied with misleading delivery that led to false invoicing this year, I decided to delete my store and withdraw the remaining money. -Products going missing - I have had 2-3 products out of those 50 or so orders where the product was just never shipped. I've been looking at them for a while now because I want to add calendars to my Etsy and I can't even add a payment method. Customers include Canva, Your Film Poster and Sportymaps. Kind regards, Adeline. This is my 2nd review of this company and you may get a picture of my experience which was untrustworthy, deceiving and incompetent. Kind regards, Adeline. Henrik Mller-Hansen, CEO and founder of Gelato, said the business was empowering ecommerce sellers and the creator economy to bring customised products to local markets in a way that is much more cost-effective and sustainable. It might seem a little contradictory when we regularly preach the importance of digitalizing brand essentials while simultaneously announcing a printing enhancement, but hear us out. It's great hat you are pleased with your order. Best Regards,KyleCustomer Service Manager, Read 1 more review about Gelato Print-on-Demand. Hi Dmytro, thanks for your review. The quality of the products is incredible and the prices are amazing. Published by MA Business Limited, St Jude's Church, Dulwich Road, London, SE24 0PB, a company registered in England and Wales no. Discuss layouts and print collateral collaboratively in the Workspace, and push them through an intuitive workflow to get designs finalized and ready to go. The print quality is the best Ive seen ever from a design your own T-shirt! Kind regards, Adeline. We're excited to continue supporting your business as you grow and scale! Other companies such as Printful would help in those situations. MA Business is part of the Just thought I would make a post for any newcomers out there sharing my experience with Gelato and why I wouldn't recommend their services. Not sure if they have Shopify integration yet but amazing customer service and product quality. Hi John, thanks for your review. In addition, the feedback I am receiving on product/print quality so far is brilliant (I am selling posters and canvas). We're here 24/7! Thanks for your review, Paul. They keep up good customer service. Thanks for your review, Paul. Thanks for the review, Otti. It's now the 31st and I still don't have one of the reprints and I've had to refund my customer.My customer didn't realise one of the two had marks on it until the 22nd (the prints arrived with them on the 21st) so I thought I'd wait until the first replacement arrived to check it was okay before ordering the second, but given I explained the circumstances to Gelato it still shouldn't take this long, and the prints should have been checked in the first place.POD is always a risk as customers don't always understand you don't see the product before they receive it, but, unfortunately, 2 weeks for 2 prints is totally unacceptable as it makes my business look completely unreputable. Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. Together, were pushing businesses towards greener, faster, and smarter print solutions with shorter shipping distances and lower print volumes. 06779864. Do feel free to get in touch if you require our support. Do reach out any time you need our support! After a very problematic experience with this company in autumn (repeatedly botched up deliveries, falsely completed shipping forms that got me into serious issues with customs, then in early 2022 false invoicing and misleading information as where the products are delivered from) the new experience with Gelato is again disappointing. Thanks for your review, James. Thousands of online stores from startups to enterprises connect to Gelato for customized print on demand products and deliver them anywhere in the world within an average of 72 hours. Beside that the support is absolutely outstanding! Monday, August 23, 2021. It's great that you are happy with our quality and Etsy intergration so far. Edit Lists Featuring This Company Section, Gelato raises $11M from heavyweight backers for Web 3 automation, Gelato Raises $11M as Smart Contract Automation Market Heats Up, New Norwegian unicorn baby Gelato raises $240 mln, Oslo Companies With More Than $1M in Revenue, Norway Companies With Less Than $1B in Revenue, E-Commerce Companies With Less Than $1B in Revenue (Top 10K), Scandinavia Companies With More Than $1M in Revenue (Top 10K). Our support team is here 24/7 to assist in case you need us. We're working on it (no, not really). Hi Adrian,Firstly, we are very sorry that the removal of a small number of our apparel product lines has affected you. Great for people new to using this type of service.Great product selection and very good quality. We would also like to thank you for your patience and the feedback provided, as we've already made some improvements as a result.Thanks for the discussion clarifying the confusion regarding the credit, we hope the resolution is now as you expected. i tried to use the USPS tracking number to track the order and USPS said the number was not valid, so I'm done with Gelato and will not recommend them to anyone. With pre-defined design templates in Frontifys Publisher, even team members outside the design department have the ability to produce outstanding on-brand print materials quickly, easily, and on their own. If in the UK then have you tried Artovo? Our site uses cookies to make sure you've got the best user experience possible. Great to hear you're having a good experience with Gelato and our products. my mugs from them look crappy/ out of focus. We're glad to hear you're satisfied with the quality and the customer service! Gelato is a printing platform that offers customized print products for global e-commerce sellers. We're happy to be the best POD service for you! Thanks for the review Juan, we're very glad to hear your thoughts of us and our system! I am using Gelato for my UK Shopify store and it is working like a charm.