ahhh yes I can do that on the comfort of my couch without dealing with a really rude person. I am not only furious about not being given my entire order but the fact I was lied to by the store manage. I don't know what he's been doing the last half hour, but obviously he wasn't tracking down the blanket even though I had provided him the "Return ID" that was provided on the receipt which was provided by the Emeryville store. Some materials used in their furniture includes both solid wood and engineered woods, glass, marble, recycled fabrics, natural and man-made fabrics, concrete and more. Customer Service - NONEXISTENT! They also way overcharge for shipping. They have great planters. After a negative experience It was refreshing to have an extremely helpful, patient and resourceful person at finding correct answers instead of simply saying "no" we "don't have it, no we can't do that" like the other sales person did. If i ever have to choose a west elm for order pick up, I will probably not choose this location. Privacy Policy. All things must pass. Surprisingly, they don't allow reviews. If you're going to go to a West Elm store, go to this one, it'll be worth it. Our family has brought all WE products for our new home and office. The product was of very poor quality, was overpriced, and they don't stand by their sales. The one who helped us with our item (if you can even call it help) left us feeling like we were bothering her just because we wanted to buy something and was such a buzzkill to do business with. I bought 8 pieces of furniture from West Elm. * Come to find out, the part we paid out with my debit card went towards a "gift card" without my knowledge. The table is also wobbly. Yeah just the arms. Unfortunately we are very disappointed with West Elm. Sometimes places are "overly helpful" AKA pushy. Good for you.' So great - I paid over $100 for a lamp and received half the pieces. The 10% cash back is useless (they store sales will told you a lot of good things if you apply it). I waited at the counter with another person who wanted to pay for an item. Actually handed it to us all haphazardly like that and expected us not to notice. In addition to the top categories above, West Elm offers a wide array of other home products, such as: West Elm stores can be found across North America and in multiple worldwide destinations. We'll go through the top picks and talk about the ins and outs of West Elm's offerings. The hinge has worn out and no longer will keep the two pieces (sofa and lounge piece together). Absolutely ridiculous delivery charges. I then called headquarters to inquire about the shipment and they proceeded to inform me the entire order (table top and table base) was indeed shipped to the store. That is no help at all. There's even an option for shoppers to build their own sculptural glass lighting pieces by customizing the size, colors, and finishes. At this point, we will be sending back our order and starting again with a reputable local furniture company. It took several months. A thousand dollars is nothing to you but it is significant to us. Aadi came to the rescue with incredibly thoughtful design recommendations, initiative to measure out our hypothetical space with a ruler, patience to answer our million questions, problem solving to look up different furniture options/colors and reformatting furniture pieces together, honesty (with great tactfulness) to disagree with less preferred designs, and creativity to draw out our floor plan and recreate a similar version at the store. Made two appointments for a designer to come to my new home. Please log in again! She thinks she knows it all read a book about customer service and how to be kind lady. Given that the last first supervisor never called back when she said she would, I don't have much hope that I'll get a call. Moron. Nope. She was somehow able to get the couch delivered on September 19th and the outdoor seating that following week. This is actually impossible because you have to choose one or the other. |
Unfortunately, it was not the color we expected, so we returned in-store looking for another blanket with the color more suitable for our bedroom. Staff is just above standard. I have to admit I've been a fan of West Elm for a few years. i called driver jackson , he never answered. The chair arrived as promised. She should have told me then, not waited. I'll save you the details by saying that for what they charge, they have a very lousy process for exception handling. I need to run after the managers and ask for help and when I finally caught sight, I feel that they do not want to sell the thing !!! Every promotion comes with an asterisk* . like Buy More, Save More*, where you get a 30% discount if you spend $3,000. I protested and it took a good couple of months for them to investigate and they ended up still denying my promotion and taking no responsibility. If you're going to understaff your store before the holidays maybe you should give your counter help a little Christmas cheer. I wonder if I would have been helped if i didn't ask. During the wait Lana promised me several times to call me and I even asked her for an email with and update and she never called and I never received the email. They also carry some locally appropriate stuff which is appreciated, California and SoCal items, Palm Springs prints etc. I kept wondering why it looked so different in my house than in the store it was the wrong one!). You have to manually click on one promotion or the other. A few have also brought up concerns with the longevity of their dining furniture. They make really quality stuff, so the tough part is putting tasteful stuff together. N #neveragain. This site is protected by reCAPTCHA and the Google, Enter your account email and we'll send you a link to reset your I'm not sure (And I hope not) this happens in every single West Elm location, but I really avoid going to this place as much as I can. Worked with Hailey who was very patient and gave helpful design advice. If you use one of these and buy something, Slumber Search may make a small amount of money. Thank you again Rico; and see you soon! After a few back and forth I was told they do not sell replacement parts, they buy them from a 3rd party vendor. I was willing to purchase item with all its "flaws" at full price! I've always love West Elm for their modern and trending collection of furniture and curated home decors. I received a call from the West elm Richmond VA store to pick it up on March 6. ), Apocardlypse Now Sports Cards and Collectibles, Blue Moon Estate Sales North Jeffco-Boulder, Full of Surprizes Estate and Tag Sales Auctions, Sports Memorabilia, Trading Cards & Ephemera, Chappaqua, NY Moving Sale (LOCAL PICKUP ONLY), Additional Auction Details & Seller Instructions. It's four weeks late and no one can seem to tell me where it is and when it will be delivered. It is not discount or deal priced but they always have some unique statement pieces as well as classic foundation pieces. (I was being "helped" entire time.) The latest supervisor now says "no refund, store credit only." It's sad how many people come through this store and have to deal with such awful, soul-sucking employees of West Elm. Just because it is designer doesn't mean we need to appreciate the garbage they sell. She managed to figure out a way for it to get on the Saturday(Sept. 28th) delivery. How on earth would we seamlessly combine all the old furniture and tchotchkes with a heck of a lot of new stuff we were going to have to buy - and without the luxury of time? For example, the reclaimed wood dining and bedroom pieces. I have been on phone today for 2 hrs been transferred 3x for no additional information. Not only is he incredibly friendly, helpful, and knowledgeable of the product, but truly goes out of his way to ensure complete customer satisfaction. The pros: A nice selection of coffee tables with interesting designs. In our case, they could not track where the money would actually go--to our West Elm credit card, or this mysterious "gift card" they implemented without consent. West Elm's lighting pieces typically range in price from around $40 up to $1200+, and feature sculptural pieces, mid-century modern styled lamps, woven paper and rattan pendants, and even shades with an ombre effect. If I had know how bad WE is, I would have never bought a single thing here. Go to this store and experience what good customer service is. So nearly 90 days later and I have one item that is good. Was trying to buy a sofa and match the color w my new coat of paint in my living room. When I returned the item, the woman at the cashier was very dry, and unwelcoming. While the top of the duvet is thick and nice, the underside definitely has a lower thread count, is cheap feeling, and VERY thin. Yeah, she "forgot" to tell me all six chairs I was ordering were considered "design deals," which are excluded from their sale. Love love love! I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It's so beautiful in here! DO NOT I REPEAT DO NOT BUY ANYTHING THAT REQUIRES SHIPPING. She didn't acknowledge what I was saying. Not wanting to deal with the same issue I declined. Still waiting for replacement, its been a month. I am wondering who buys their stuff. You have to go through ANOTHER hoop and receive these "reward dollars" in the mail. This morning items were supposed to be replaced and my last night stand to be delivered; we had a time frame and everything confirmed but online it was cancelled and the rep Michelle from customer service is of no help. Every single piece is crap. Then, right away another sales associate / manager introduced me to their designer, Lawrence. Small ornaments - little animals made out of real wool - or throwback 'Shiny Bright' glass ones from yesteryear. we ended up come and get the set. possibly because it has already been used. Each item's availability was narrowed down to what was in-store and what needed to be shipped. I rarely give a retail store a review, but this place deserves it. His reasoning was to keep the order as one and save a second ($250) shipping fee. This is 4 months after my first phone call. and after i just waiting) and thats all. Went to the store to try to order glass replaced globe that broke while GENTLY cleaning. The quality of a sofa I purchased is very disappointing. I really don't understand why someone who is obviously not into customer service would be in retail. We went their store at latest 5 times, they will just told your they cancelledEven, you asked to talk to store manager. You can find it on other review sites, along with the other people's disgraceful reports.) I would strongly insist my customers to not buy anything and will certainly not be specifying anything from them in our projects! Terrible store and treacherous customer service. I'm a fan of West Elm's style and decor. West Elm should revise this agreement with UPS to allow the full range of customer preferences available at My UPS to be available for customers. Lots of "in style" furniture to choose from. I asked how to contact them, their cold response was to get on my server and try to find one. There are so many other helpful things he did that I'm not mentioning, but I'm just so glad he came up to us at the store to offer his assistance because me and my bf were able to walk out of the store feeling much more assured, excited, and confident about our West Elm pieces. I also bought three from Wayfair snd they were 5 stars . It's a two part shipment, the arms weren't in their local warehouse.