Suddenly, why does it take several days to get this notification? Weird! For $125 and up, I expect shoes to last longer than 5-6 months, and sustainability is a joke for the longevity. You would think that a company founded on word-of-mouth marketing would want to be sure that they stand behind their products. I read the size recommendations on the pointed-toe shoe. The most frustrating part was how time consuming this all was.The first time I used RocketReach was when I realized I made the right decision. They recommended that the customer order a size up because of the narrow toe-box. We are so sorry to hear your Rothy's did not work out. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! And because their platforms didnt offer a Shopify integration, heroes spent a lot of time toggling back and forth between customer profiles and their transaction histories. We will never purchase from them again! I emailed asking for assistance, twice. I went from being thrilled about the style and fit to being horribly disappointed. We have helped over 300,000 people with their problems. Said its wear and tear and wont do anything about it! I wanted to add a detail. Loaded in a new credit card to use and it reverted back to one that was on file.I called minutes after the transaction asking if they could cancel and reorder using the CORRECT card. There summer shoes so you can only wear them half the year! Unfortunate b/c I liked the look and were reasonable comfortable. ABSOLUTELY inflexible ******************* I ordered two pairs of shoes. I explained that the defect hurt my foot. I dont think that most Rothys shoes are likely defective, but when the ones a given customer purchases are, the company needs to make it right, because word-of-mouth works both ways. Both in the scope of the searches, and in the number of accurate emails found, I find it surpasses others. I had previously used Allbirds which were slightly less expensive, very comfortable, but also not sure I'd recommend because they wore down pretty quickly. LegalZoom Living Trust Reviews: Pros & Cons You Must Know, Aceable vs. IDriveSafely: Which One's the Best Driving School. Empower your sales teams to reach the right decisions makers directly, using the most accurate and up-to-date emails, phone numbers and social media links. Nope! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Shoes developed holes in toe and sides in less than 3 months only being worn 1-2 times a week. Rothys has clearly downgraded the quality of their product. All You Need To Know About the Jet Return Policy. NBA Store Returns PolicyWhat Items Are Refundable? Two pairs of shoes, two broken pairs of shoes within weeks. I ordered a pair of ROthy's flats on April 30, Neither sustainable nor the quality one would expect for the price. Join us for a short 30-minute product tour and learn how Gladly delivers the best CX. There's no way- truly. They can see a customers orders pulled right in from Shopify. They sent a replacement (and it arrived quickly) but I've had problems with them too. They spend a lot of money on marketing and advertising (celebrity reviews, etc. Discover how subscription box businesses can boost renewals with customer service. I was assigned a project recently that regarded public relations, partnership, and outreach responsibilities and RocketReach not only connected me to prospective individuals but allowed me to streamline my search approach on the basis of location, skill set, and keyword. Finally, I have to go to the chat where their brand ambassador just tells me she will request a new code for me, but that I am going to have to wait. I tried washing them and it didn't help. Hi there! Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded. Exchanged texts with customer service for 1/2 an hour only to be told someone will get back to me with a resolution. A shoe stretcher is not going to solve the issue as the heel has shrunk at a different rate, probably because the heel knitting is opposite to the rest of the shoe. Rothys, the wildly popular lifestyle shoe company, uses recycled materials to make comfortable, fashion-forward shoes that can be worn with a power suit just as easily as they can with athleisure wear. ** apologize for the delay in issuing you a new discount code, but our brand ambassadors have sent you a new code to use via your email. Check out Rothys return policy for each product category: You can opt for one of the following ways to return your products to Rothys: To return your items to Rothys by mail, you need to initiate an online return request through Happy Returns by doing the following: If you want to make sure Rothys processes your return request in a secure manner, you can initiate your return request by clicking on the Start With an Email button. They were great because I could wash them regularly. They weren't snug or rubbing my foot,they were just not comfortable at all. If you want to return bags, they must have all tags still attached, Face masks are considered final sale products and are not eligible for returns or exchanges because of hygienic reasons, Enter your order number or ID and your ZIP code, Enter crucial information about your Rothys purchase and include photographic evidence, if necessary, Answer a few short questions regarding the refund youre demanding, Creating a script with convincing argumentation to use in court. Rothy's could learn from Saks and Neimans. Quality is not great. for consumers wanting to try Rothys. Gift card. I reached out to Rothys and they said they wouldnt be offering a replacement or refund because this was a final sale item. I guess the customer service agent had to cancel my order that went to **** in order to reship it - but I was told the shoes are out of stock so WHO KNOWS WHEN I'LL GET THEM if I ever do because. it gets better..The shipping address is spelled wrong.My years of being a customer were fine; I'm done now. Fill out the fields below and a Gladly team member will be in touch. I contacted their customer service to see if the discount could be applied to the shoes I was keeping but they said no, it's one time only, and the computer applied the discount to the pair I didn't like and could not be transferred. I returned the shoes, but they also returned the discount. Using Gladlys intuitive, deeply integrated platform, Rothys was able to greatly reduce hero and customer friction. The tool reduced the time to connect with new prospects by close to 90%. Information provided by various external sources. I received a pair of Rothy flats as a gift, after 7 months, I noticed a hole on the side of the shoe. International Association of Better Business Bureaus. Suddenly, why does it take several days to get this notification? With our advanced search, you and your team can quickly nail down the strongest prospects and ensure that you're going to find the best fit. Today, I went to the Rothy's website to login, and they couldn't find my account, email or password. She basically said it was my fault for reading the sizing recommendations. Strategic Initiatives Leader. I ordered 2 pairs of shoes during their sale event. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The bottom line is that it has been a effective tool in my work, as a non-profit reaching out to leadership. Again, we apologize for this inconvenience, we hope you are able to use your new code on a pair of Rothy's you love. Despite the resolution should have been to allow us to have our $30 off. Gladly gave Rothys team the agility they needed to quickly transition to a remote workforce and manage the expanded volume that came with increased online sales. With Gladly, Rothys customer service heroes improved response and resolution times, and customers no longer have to recap their situation every time they reach out. As a young company, Rothys customer service team wasnt using legacy CRM products, but they were struggling to keep pace with the companys rocketing growth. Find the best candidates quicker than your competitors. Drop off your parcel at your nearest Return Bar location, and youre done. Gladlys heroes Reports and Liveboards help me do that.. With this being said, we understand in rare times like these there are unforeseeable circumstances that *** cause things like smell in the shoe and we want to make this right for you.We have issued you a full refund in the amount of $100.32. These people are weird. They never contacted me to tell me this. Our workflow has solid direction now - we have a process in place the begins with RocketReach and ends with huge contact lists for our sales team..it probably saves Feedtrail about 3 months of work in terms of lead gathering. For more information, please review our. Turn your contact center into a connection center. What a disorganized company and negative experience. And absolutely no apology for the poor service or any attempt to make things right for the customer. I ordered a gift card. When Rothys accepts your return request, you can get your money back in an instant if you open DoNotPay in your web browser and follow these steps: Has Rothys ill-treated you? Find the most crucial people you need to bring your product to with our advanced search features and then immediately take action, leaving your competition in the dust. The outcome? Have a great weekend! She refused to exchange for a smaller and correct size. For 150$? A pointed-toe black flat and a Navy loafer. Now Im without the shoes in time for my event. I have also sent a new 40% off code to your email in order for you to use this on your next purchase, as I see you have one applied on your previous order. As someone who has been purchasing for years, you can imagine how much it ***** to get a lower quality product for the same high price. Get another email that says my current order (the original one from May 11) has been canceled; get another email that says "Thank you for your order." My daughters 165.00 shoes got a hole in the in less than to years! The shoes are well within the 30-day window, but just because they were worn once they are unreturnable. Price is as shown." The fact that they wont offer some kind of quality guarantee should be a red flag ?? I too have noticed their snippy customer service but this review is really about the quality of their shoes. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Rothys sent me a $500 bag with a defective zipper, and when I tried to get help with that (I would have accepted anything- even a partial credit since it was on sale when I bought it) they told me that they wouldnt offer any kind of compensation. We do offer returns or exchanges for our products within 30 days. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Would not recommend. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Im sad to say that all of mine have developed holes where my pinky toe rubs on one side and on the point pair the holes are also near my big toe area.