Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. If a user engages with our content, their behavior on our Site is used to present them with targeted advertising based on their interests. We share this information so that we may: Deliver more relevant ads and promotional messages to you. This cookie is used to store products added to your cart. Right to Lodge a Complaint. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Right to Non-Discrimination. We have disclosed your identifiers, and internet activity information to IT support and data analytics providers to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair Site errors that impair functionality. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time. By clicking 'Submit' you accept the terms of our Privacy Policy. The Online Store Returns Policy & Process. How We Store And Protect Your Personal Information, How Long We Keep Your Personal Information, Your Choice With Respect To Your Personal Information, European Interactive Digital Advertising Alliance, http://www.networkadvertising.org/managing/opt_out.asp, http://www.google.com/policies/privacy/partners/. Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics. ZIMMERMANN Outlets, and Head Office are excluded. You have the right to request what personal information we have collected, used, disclosed, and sold about you within the preceding twelve (12) months. For residents of Manhattan and Brooklyn, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. When you create an account, we collect your identifiers, so that we may: Maintain your purchase history and style preferences, Provide you with access to services such as our wish list or leaving items in your bag. Required: These cookies are required for making use of the Services. Contact Us. Toshi ConciergeOrders will arrive within the date and time slot chosen at Checkout. Send Your ReturnWithin the US: Affix the returns label (enclosed in your original shipment) to the outside of the package; Click here to arrange a free collection with FedEx, or call them on 1-800-463-3339. Enter a valid email address. When you sign up for our Store Communication, you may receive personalised communication relating to your purchases, profile, or Zimmermann services. Submit a Return RequestClick hereto submit an online return and follow the steps. This helps us improve the way our Services work, for example by making sure our users are finding what they need easily. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. info@zimmermann.com. Please include Opt-Out Request Under Nevada Law in the subject line and body of your message. Thecookieis used to store information of how visitors use a website and helps in creating analytics reports. For European users, please visit theEuropean Interactive Digital Advertising Alliance. Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The legal basis for this processing is performance of our contract with you. All packaging (including garment bags) shipped with your order must be returned. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Accept an invitation to join a loyalty program. Same Day and Next DayFor both Same Day and Next Day delivery, we use Fedex's Express service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. No refunds on sale items unless faulty or required by law. This garment fits true to size, we recommend you select your normal size. Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. The opt-out cookie is browser specific and device specific and only lasts until cookies are cleared from your browser or device. You may return (where available) your ZIMMERMANN Online Store purchase, including sale items, by returning it to a ZIMMERMANN Store in the US or by sending it back to the ZIMMERMANN US Online Store. When you make a purchase either on our Site or in our stores, we collect this information so that we may: Communicate with you and receive, process, confirm, send, and track your order and requests, as well as associated activities such as administrative management of the contract, payment processing and fraud prevention, Provide you with an optimized customer experience, Inform you of our new products and offers and conduct direct marketing activities, Safeguard against fraudulent purchasing activity, Communicate with you regarding gifts and special offers, The legal basis for this processing is performance of our contract with you. We use Facebook Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. Service Providers. You can opt-out of displaying Facebook ads by visiting your FacebookAd Settings, and you can clear and control the information third parties share with Facebook in yourOff-Facebook Activitypage. This website uses Cookies to enhance your browsing experience, through the collection of your browsing behaviour and other network information. To maintain and improve our overall business, we collect your identifiers, commercial information, and internet activity information. Seehttp://www.google.com/policies/privacy/partners/for information about how Google uses the information provided to Google Analytics. We may obtain information about you as a result of authentication or identity checks (for example you may be asked to identify yourself when you pick up your purchase in store). For orders to countries outside of the US, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. A return request must be submitted to receive your refund within normal processing times. If you register with the Zimmermann client database, your personal information will be managed by Zimmermann Wear Pty Ltd, an entity in the same corporate group. The Toshi Assistant will wait and advise while you decide which size fits the best. During sale periods returns processing may take 1-2 business days longer. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon. Our shipping labels and stickers are not fully recyclable and we ask that you place these items in the general rubbish. Free returns on all US orders. We may share your personal information with our service providers and other third parties as described below: In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties: For a Sale. Please read Return Processing Times for more information. A return request must be submitted to receive your refund within normal processing times. These cookies include security cookies to authenticate users, prevent fraudulent use, and protect user data from unauthorized parties as well as session cookies that remember your log-in session so you can move easily within the Services. As Zimmermann is part of an international network and uses global services,your personal information may be shared with other Zimmermann group entities and stored overseas in accordance with applicable legislation, including in Australia and Ireland. Style the dress with the Sling Back Sandal or wear with the Strappy Clog and Bucket Hat for your next day in the sun. Behavioral or Interest-Based Advertising Generally. If our processing of your personal information is subject to the CCPA, you are entitled to the following rights: If you are a California resident and want to submit a request to know your personal information, a request to delete your personal information, or a request to opt out of our sharing your personal information, please go toclientservices.us@zimmermann.comor call+1866-688-5656. Note: During sale periods we endeavour to deliver orders within our regular delivery times, however order processing and delivery times may take 2-4 business days longer. In Store PurchasesNo refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 7 days for a credit note. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forthhereor using the Google Analytics opt out browser add-onhere. These are being phased out and replaced with a new 100% recyclable sticker. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual. We collect personal information about you automatically when you: Information we collect about you from third parties: We collect and process your personal information on AWS servers in Australia when you: In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information. Understand your interests and preferences so that we can deliver relevant advertisements to you. We may share your identifiers, commercial information, internet activity, and inferences regarding the described categories with our advertising partners. Once your order has been shipped a unique tracking number will be sent to your nominated email address. When you visit our Site, we collect your internet activity. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below: We use the following cookies on our Site: This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. Ensure shoes are returned with original shoebox. See Your Choice With Respect To Your Personal Information for additional ways you can object to processing of your personal information. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below. When you use the Google Maps service on our Site to locate our nearest store, we may use collected geolocation data. To use this service, you must place your order prior to 12pm EST, Monday to Friday. Cookies enable us to personalize your viewing experience. Duties charged for processing by your country. This policy only applies to the ZIMMERMANN Online Store. Sale only includes select styles and excludes all new season collections. Googles ability to use and share information collected by Google Analytics about your visits to our Site or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Notice available. On occasion, there may be circumstances outside our delivery partners control, that result in unexpected delays to these services. We may contact you via email, text, phone, post, or social media. This cookie is used to store your previously viewed products. Returns are accepted on items (including sale items but excluding cosmetics, earrings, tights, hair clips, hair chignons and hair pins) within 15 days from the date of delivery. You may select a refund or store credit for all or some of your items. 2. An online return request must be submitted to receive your refund within normal processing times. Self tie open back for an easy fit. In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. Select the Size Up/Size Down option if you would like additional sizes brought to you. Swimwear and LingerieFor all swimwear and lingerie, clients must try on items wearing undergarments. If you believe we have personal information on individuals under the age of eighteen (18), please contact us at the contact information provided below. We collect this information so that we may: Track your purchases to confirm your eligibility on an annual basis. However, the information collected via the Facebook Pixel, on our website as well as other websites on which Facebook Pixel is installed, is also stored and processed by Facebook. In the case of any delay to processing times for any delivery service, you will be notified by email. Inside chat service. For the best experience on our site, be sure to turn on Javascript in your browser. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. We collect this information so that we may: Administer our Site and improve our Site usability. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. All new items following an in store return will be subject to the In Store Purchases Policy detailed below. Return pickups from Toshi are free of charge. We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Apply for employment. Identifiers, such as your name, email, postal address, account name, birth date and phone number; Protected classifications, like your race, veteran status, and disability status, as provided when you apply for employment through our website; Financial information, like your credit card number or debit card number youve used in a transaction with us, bank account information and transaction records; Commercial information, like products you purchased, considered, or viewed on our Site or in our stores; Sensory/Biometric information, like CCTV images in our stores from security cameras; Internet activity, like your online identifier, IP address, browsing history, search history, click history, information about how you navigate within our Services and which elements of our Services you use the most; Information about your equipment used to access the Site (such as hardware model, operating system type); Personal location information (including itinerary information, precise location information, latitude and longitude); and. 4. Kids sizing is approximately age equivalent. Sales Tax will be added to the order total at checkout. For details on how we use cookies. If you are a consumer in the State of Nevada, you may request to opt-out of our current or future sale of certain personal information. This will be noted in the checkout process. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear. Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option. In our response to you, should an exception exist, we will communicate which exception applies. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (essential cookies). This means that after you are done browsing our Site you may see some advertisements about our Services elsewhere on the Internet. This cookie is used to display personalized product recommendations. This cookie stores user profile information, products the user browsed, etc. Contact your local customs office to obtain your tax refund. All product prices indicated, and payments made on the US Online Store site are in USD currency. We collect this information so that we may: Measure and provide you with optimized targeted advertising. Express & InternationalAll Express and International orders are processed for shipment within 1 business day. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. Subject to adherence to the following terms (ZIMMERMANN Outlets are excluded): Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. This cookie helps us improve the usability of the Site, and the overall customer experience. Do Not Track is apreferenceyou can set in your web browser to inform websites that you do not want to be tracked. This only applies to personal information you have given us. Sale prices are valid in American stores only and online within North America, Central America, Caribbean and South America. European Interactive Digital Advertising Alliance. Exchanges will be shipped utilising Eco Packaging unless otherwise requested. For more information on cookies, see the section below titled What Cookies We Use And Why. We will not accept returns on these items due to hygiene reasons. Right to Data Portability. We share this information in order to perform marketing activities and back in stock notifications, conduct surveys, validate your employment application, deliver your order, notify you with updates regarding your order, and trouble shooting. This includes your email address if you sign-up to our newsletters and your user name or handle if you follow ZIMMERMANNs social media accounts. If your Toshi Concierge order is eligible for a return, the process for returning your items is detailed below: 1. Cookie data. We have disclosed your identifiers and internet activity information to companies that provide us with IT systems support. Returns are free within the US. Free Express delivery on orders over $500. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly. Log data. Toshi Concierge orders will arrive within the date and time slot chosen at Checkout. All deliveries must be signed for. Gift Cards are valid for use on the US Online Store, and in ZIMMERMANN stores nationally. For the best experience on our site, be sure to turn on Javascript in your browser. If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR: To exercise these rights, please contact us atclientservices.us@zimmermann.com. You can track your order by clicking on the link provided in the Shipping email. We recommend using a traceable delivery method and taking note of your tracking number. Financial Record-Keeping. We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Your Toshi assistant will wait while you decide. Our servers automatically record certain information sent by your browser, such as your web page or resource request, your IP address or domain names of the computers you use, your referring/exit URLs, your browser type and operating system, and the date and time of your request, and other parameters concerning your operating system and computer environment. Create an account with us. Complete the Returns FormAll deliveries come with an Online Store Returns Form. Facebook Pixel. You have the right to object at any time, for reasons arising from your particular situation, to processing of your personal information, which is carried out on the basis of our legitimate interests. Next Day orders will arrive by 6 pm the next business day. You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to a ZIMMERMANN Store. We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. All tags must remain in place. If available, we also collect your internet activity information and commercial information. This allows your behavior to be tracked after you have been redirected to our website by clicking on the Facebook ad. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit:https://www.aboutcookies.org/. Each web browser is different. We do not currently sell your personal information under Nevada law, nor do we plan to do so in the future. Please be advised that these rights are not absolute and are subject to some exceptions. We will share personal information where we are legally required to do so, such as in response to court orders, law enforcement or legal processes; to establish, protect, or exercise our legal rights or contractual obligations; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. When you contact us by phone, email, WhatsApp, brand social accounts, or by live chat, we collect your identifiers, inferences from this category of information, and any other information you would like to share with us. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested. If you have any security questions, please contact us at the Contact Information below. Right to Opt-Out. The legal basis for this is our legitimate interest in carrying out or business operations efficiently. You can do this by: It may take up to 48 hours for your status to be updated on our systems. Should you wish to change this you can reach out to our Client Services team here. Alternatively contact Client Services for all Online Store and order enquiries. This information helps us and our third party service providers diagnose server and software errors, and in cases of abuse, track and mitigate the abuse. Express and International orders placed Monday to Friday are shipped within 24 hours. All new items following an in-store return will be subject to the Stores Return Policy. The California Consumer Privacy Act (CCPA), grants certain rights to California residents. The Sales Tax applied by your country for purchases from the US; and 2. This Notice also explains the choices you have regarding our use of your information. Same Day orders will arrive by 6 pm on the same day if the order is placed prior to 12 (midday) on any business day. Below are some more specific reasons we would retain some data for longer periods of time: Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time. If your Same Day or Next Day order is impacted by an unexpected delay, you will be notified as soon as we become aware of the revised timeline and you will be issued a full refund for the delivery service. To do this, follow the instructions provided by your browser (usually located within the Help, Tools or Edit settings). We also collect your search criteria and shopping history. Items returned outside this period will not be accepted. US: $10Canada & Mexico: $15Caribbean: $35Central and South America: $40, Within Manhattan and Brooklyn for orders over $750: Free. We place and store cookies for multiple purposes. Following the instructions at the bottom of our Newsletter communications, Login to your online account to manage our marketing communications. If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately. Toshi will then return any unwanted items immediately to the ZIMMERMANN store. Payment of these is necessary to release your order from customs. You have the right to ask us to erase your personal information in certain circumstances. Once this tag has been removed, the garment is no longer returnable. Your Rights Under the General Data Protection Regulation. You can revoke your consent at any time. Toshi Client Service is available Mon - Sat, 10am - 6pm EST. On completion of this process you will receive an email confirming your return details. We may share your identifiers, commercial information, internet activity information, and inferences regarding the described categories of information within our corporate family, such as our subsidiaries or affiliates to the extent permitted by law.