When I received my replacement pair there was a spot on the left shoe at the tip of the toe part. I work hard for my money and take great value in the things that I earn. Color White/Crystal. FREE SHIPPING OFFER- Unless otherwise stated, ALL ORDERS $99 or more (before taxes) are eligible for free standard shipping to an eligible Canadian address. I will be your client, Had to return a purchase I made from nine west website. Standard shipping is free and is sent via Canada Post Expedited. Goods ordered online will be delivered to New Zealand within approximately 10-15 postal working days and will incur a AU$29.95postage and handling charge. It must be inspected for condition and your card credited for the purchase. Respect from me! Unfortunately now I cant get a hold of customer service at all in order to cancel the rest of my order. I have placed an order for a pair of boots, and want to cancel the order. I am so sick of shopping at zappos due to their numerous problems. The second time I made an order with you and was very pleased! Having not received the refund, I tried again and was told they would issue the refund and I would get a confirmation email. Tip for consumers:The website charges a 7.00 restocking fee if you need to return . i have wide feet and i often don't know if the shoe is going to fit me so i need an easy exchange program. They no longer have physical stores, so all purchases and returns have to be done via mail (Happy Returns locations) with a $6.95 restocking fee. Never ever buying another NINE WEST product again! I am not clear on what the contents of complaint #******** are. Want to talk to us? I have received today two different horribles shoes by their mistake . Good luck to you, inspiration, polite customers! Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. (By clicking "OK", your complaint will be closed as Resolved.). document.write(year);
Color White Satin. Thank you for the prompt execution of my order. They are the most comfortable shoes I own I could be with them up to 12 hours in a day. I have been told every time that they are behind due to Black Friday and that my shoes will ship. I am so mad and I need these shoes!! They do not exist. **Canadian Shipping Only. If, after reading the above, you still believe you have been charged in error please submit a billing inquiry. As a matter of policy, BBB does not endorse any product, service or business. Nine West - Tatiana Pump. Everything fit. That took another 10 mins to find out her name is Jentry Strong . If your order has not been delivered within the specified times please contact ourCustomer Service Team via the Nine West Help Center. Color Silver Iridescent. Once you receive your emailed Return Label, simply print it out, place it on your box (over the old shipping label), and take the package to your nearest Canada Post outlet. I place the order at the end of November have yet to receive my order I have called customer service on several occasions cannot get anyone to answer the phone after about 30 to 35 minutes of holding. ComplaintsComplaints for Nine West Holdings, Inc.Retail ShoesView Business profile. Bad bad company. Give me Steve Madden (2 day delivery), Jessica Simpson, Santana, Marc Jacobs any day. Material meets all specifications and expectations. Because there I can find all I need. Very attentive and friendly managers. They don't offer a refund. View the, Yes. If you would like to exchange your item, the quickest way to get an exchange / replacement is to place a new order. Wonderful customer service, thanks for the quality product and timely delivery, great experience. I have purchased several 9W shoes. They were awful cheap quality. Their response was tough and on top of it all I was charged a restock fee for returning them. However, if you attempt to return a pair, especially during Covid-19 BEWARE! My shoes have not shipped 2 weeks after I ordered. **Canadian Shipping Only. There is no voicemail. Once they arrived I opened the box and the brown boot had a scuff mark that cannot come out so I will have to take to a shoe repair person and OMG the black boots. We aim to dispatch all orders within 5-10working days. Thank you for the prompt execution of my order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please contact Nine West Canada at 1-888-55-99378 (9WEST) to request a Return Authorization Number (RAN). Color Chic Cream/Silver. Will not buy from them again that's for sure! Ordered for my wife. Misuse, abuse, or alteration of the product voids the warranty. No response. Nine West - Tatiana 7. 2019 Nine West Canada, Inc. All rights reserved. Respect from, Horrible Refund / Exchange Policy Lost me as a customer, I don't know how to describe my emotions, I made an order in this online store for the first time an, Thank you very much for the high organization of work, quality, responsibility and an individual app, The second time I made an order with you and was very pleased! SALE ITEMS: Items purchased atclearance markdown price online can be returned to one of our stores for an exchange or gift cardto the amount equal to the purchase price of the returned items. I placed three orders of boots I want all of my money back this is the worst customer service ever. Occasionally customs inspections may also delay your delivery by a few days. The price is affordable - the quality is g, Pleasantly surprised! Nine West - Nats 3. Nine West items purchased at a David Jones store can onlybe returned within a David Jones store and are subject to the returns policy of the department store. I purchased some boots for my wife for her birthday. Before you place an order with NINE WEST, think it 10 times. I never try to return anything but I image they make it hard either. I will never order from them again. Nine West Canada reserves the right to ship via another carrier if Canada Post is unavailable. Gain trust and grow your business with customer reviews. For the best experience on our site, be sure to turn on Javascript in your browser. cancellation or otherwise
these are $129 boots in which I got on sale for $72.24 and Nine west are high quality shoes so I expected more from Nine West. If you have received the wrong item(s) or your goods arrived significantly damaged, please accept our apologies and contact us immediately at 1-888-55-99378 (9WEST) to request a Return Authorization Number (RAN). *Important: OPENPAY, ZIP & AFTERPAY PURCHASES cannot be returned in stores. Thank you for the prompt execution of my order. Color Light Natural Suede. I love the shoes but YOU CAN'T CANCEL the order and the customer service is horrible. IMPORTANT: orders over NZ$200 will incur import taxes in New Zealand. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. My last purchase. Because I am going out-of town and I ordered them to wear with specific outfits and I don't have 6 weeks to wait on a refund and hopefully the correct boot. Allpostage expenses for change of mind returnswill be at customer expense. Shop shoes at the Nine West official site. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Nine West and transfer of responsibility in the same way. NOPE. Color Silver Glitter. i then paid 13.00 to return the shoes, i received my credit but it did not include my shipping fee, i am requesting a refund of 7.00 back onto my credit card. No refunds will be given. Additionally, I waited 22 mins on hold to speak to a rep and it took a total of 45 mins to handle this mess with no resolution when I got off the call. Always prompt by the goods. When I searched for complaint #******** I was redirected saying the link no longer exists. Also, I really like that the size feets excellent. Dont stress yourself . You cannot return your purchase to Online, Myer, David Jones or a Nine West Outlet store. I want quality footwear & will pay the price - but NOT shoddy service. (Pending Product inspection). Please turn it on so that you can experience the full capabilities of this site. Since all of their stores are now closed, the whole company should close because of their deceptive business practices. Nine West Canada will determine whether the product is defective upon receipt of the goods. I had 3 issues with them and they never solved the problem, and I had to deal with them for days and for nothing. Tip for consumers:Find another retailer who will provide better refund security for online purchasing. I will be your client. Nine West - Fabry 5. Finally in January they had my size so I ordered two pairs one in black and one in brown. Never again . I don't understand what Nine West is doing but I want my order reinstated at the sale price. So annoying. They only offer gift card! I've never had a problem purchasing something from this site. For exchanges, the same policy applies as our return policy. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Delivery is very fast. I will NEVER buy from NW again. I've requested they escalate the request and also requested that IT personnel review my account for red flags. Ordered boots twice. I have been trying for almost 2 weeks to reach customer service. I received my 175$ boots with lots of defects and they split in several different spots.Terrible customer service! For further information, it may be necessary to call local customs offices to gain further details. We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. Say Goodbye to Stress with Our Back-to-School Guide! I will never spend a penny with NINE WEST again!!! View the latest selection of women's shoes, dress shoes, sandals, career shoes, casual shoes, boots and more. Valid only for online orders shipped inside Canada. Nine West - Tabita 3. Ordered a pair of shoes and purse on 3/11, and still havent received the shoes as of 3/28/2022. They never help customers, I don't think they even care about customers. I don't even know where to begin. No International Shipping Available** Please note that other regions of the world may be serviced by a regional distributor or licensee. Purchased a pair of shoes on 08/05. Excellent, reasonable price. That is UNACCEPTABLE. Color Clear/Medium Natural. I have contacted customer service 3 times and had to hold at least 45 minutes before a rep answered. Tone Deaf Lost customer.. Price varies according to the product. These are very good and I am glad to see it. I will never purchase again. Nine West - Meaa 2. OPENPAY, ZIP & AFTERPAY orders are not eligible for an in-store exchange or refund. Not valid for cash or cash equivalent toward previous purchases online. var mydate=new Date();
Orders placed before 12pm EST will usually be shipped the same day. Color Bubble Gum Pink. Nine West - Fresh P3. Here are 8 tips for writing great reviews. As of March 9, 2022, Nine West does offer free return policies. We will process your return and credit once we receive your package. They still have not left the warehouse and today is 08/24. I sent back 2 pair in the same box that they arrived to my house in. Never again will I order from them. Soooo over them! Your browser's Javascript functionality is turned off. Color Platino Glitter. I needed these for an event. Now I am stuck with 2 pairs of boots that I cannot wear. I asked to have my shipped refunded or to cancel the order since I wouldn't have them in time and I did they didn't. In accordance with Visa/MC/Amex guidelines, we charge your card as we ship items to you. Place your new order for the item you would like, and return the one you dont need at your convenience with our Flat rate return shipping fee (plus applicable taxes) or at your own expense with a courier of your choice. This company is trash. Please note you also have the option to return your unworn product via the carrier of your choice, at your own expense. Please contact Nine West Canada at 1-888-55-99378 (9WEST) to request a return label. Color Silver Glitter. With many orders this looks like a traditional transaction. We offer the below return options depending on the item you are returning: You can return your Nine West online purchase via post,following the below instructions: Items purchased online can also be returned to any Australian Nine West concept store (cannot be returned to Myer or David Jones) and only markdown styles can be returned to Outlet stores. I'm really disappointed Nine West have a great merchandise. Color Light Pink Leather. Color Purple Tie-Dye. Shoes/boots take 2 1/2 - 3 weeks to arrive. 2) Use the order id found in the email to track the order. Does Nine West guarantee items with a free return policy? Nice shop, good merchandise, helpful and helpful service. Nine West - Foxy 3. Color Purple Multi Glitter. Worst return policy ever. Nine West - Bop. Thank you very much for the high organization of work, quality, responsibility and an individual approach to each client. For the best experience on our site, be sure to turn on Javascript in your browser. They hang up on me twice!!. Nine West - Folowe 3. Why? Okay fine, but heres the kicker I purchased a pair of shoes online using a $10 coupon code, got the shoes and didnt like the color and super cheap quality, so I wanted to return them. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They offered me 20% discout on my second order. I gave the boots to my wife, but they were too tall for her liking and wanted to return them or exchange. Great support service. Every time I call the customer service line, there is no answer. Nine West - Crown 9. I paid a total of $56, but would have only gotten $33 refunded to me. I purchased them a month before the big day to ensure that I would get the right size, delivery, etc. Then when I complained to customer service they could only offer a 20% discountwhich is their standard. Color Black Patent. Nine West ranks 84th among Shoes sites. Shoes that I have never asked for and unfortunately the ones that I have asked they dont have my size anymore . It has been over a month and I still do not have a refund. Why I dissent them back. Color White Crystal. Product(s) must be unworn, in its original packaging and within 30 days of purchase. Color Black Leather. Please allow an extra 5 working days before contacting our Customer Service Team via the Nine West Help Center. We will provide you with a Canada Post ground return label by email. Nine West - Arnice 3. They declined escalating the request, I was not able even once to speak with a supervisor, and they did not escalate to their IT department. Prom season is here, and you deserve to look and feel amazing for your big party! Please include the packing slip with your return product and place the completed WWW RA# label on the outside of your return package. Ordered shoes to take away on vacation. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Horrible business practices. Thanks. I asked to speak with a manager they would not talk to me about a shipping problem this place should shut down the managers there should be fired! We recommend items are returned to us via registered Australia Post to ensure that they are insured during transit. Deliveries cannot be made to New Zealand PO boxes. You will receive an email confirmation with the shipping tracking number when your order ships. 2022 Trustpilot, Inc. All rights reserved. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. After seeing these other reviews I'm not looking forward to going through customer service. var year=mydate.getFullYear();
One of the orders supposedly it was delivered and it wasnt delivered and it states that in my UPS tracking. I called customer service and the rep said I would have to buy another pair in the color I want then send back the pair I dont want via Happy Returns because they only offer exchanges for a different size, not color. Parcels are distributed by the local postal services upon arrival in the destination country. My story is that I placed an order on a Friday, I called on Saturday to cancel it and although it was not shipped, they said that I have ONLY 1 HOUR FRAME after you place the order for cancellations.I called on Monday to try new luck and the lady told me that she was going to make a ticket for a cancellation and she gave me hope that it was going to be cancelled. Color Dark Red Patent. This includes orders where a customer neglected to enter a code, where a price changed after an order was placed or where a price may have been advertised incorrectly on a 3rd party website. You will need to include your original receipt with your return. If you select the safe drop option at any stage of the delivery process, this will be at your own risk and Nine West will not replace lost items. Color Barely Nude 2. I had to ask the rep to find out Jentrys last name, so that I can report this incident correctly. Nine West insures each purchase during the time it is in transit until it is delivered to your specified delivery address. I ordered AGAIN and received some ugly ass Eskimo boots with fur. Thank you, This is my first impression and no wonder it is positive. BBB Business Profiles may not be reproduced for sales or promotional purposes. Wonderful customer service, thanks for the quality product and timely deliver, Very satisfied with the purchase, very comfortable. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Please contact customer service at 1-888-55-99378 (9WEST) or email to customerservice@ninewestcanada.com if you have any questions. It's seems like they are stealing money from people, bad customer service. This fee will be charged only once per order. Due to the various promotions that occur on the site, we are unable to issue price adjustments on prior orders. Was charged a restocking fee of 7.00. The product is of high quality, every, I would like to know how to return an item purchased online. That is robbery. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I never got the confirmation email so I tried to contact them again and still no response. They're awful.Don't order online. Everything is very worthy, quickly and fully corresponds to the product in the picture. Needed them in a rush so I paid $20 extra bc the website said they would ship 2-3days. At no time should these charges ever exceed the original purchase as detailed
NO they won't mail a return label. not where they deny the return in order for them to make extra money. So instead of returning them, I decided to exchange them for a different color. Shipping charges are non-refundable (if applicable). Nine West - Tatiana Pump. Where do I start. Just don't. Items offered for sale are a combination of samples, production items and seconds. To find more information about reviews and trust on Sitejabber.com please visit. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It should not take them so long to answer an email, and it is not right to not answer the lines. YES, WORN and had scuff marks! The shoe was on sale after a long wait Im only refunded the sale price and cant get the shoe I originally ordered, This is poor customer service they should have a least given me the refund plus a 50% coupon for a future order. PleaseSubmit a Online Order Returns Request. All defective product(s) returns must be accompanied by a Return Authorization Number and your original packing slip. How good is their customer service for returns? Examples: ordered the wrong size or colour, or product fit is not as expected. Thanks for your work. I have contacted customer service and they have not resolved the issues. 2 weeks worth of trying to reach out has just wasted my effort. The price is affordable - the quality is good. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. Nine-west is poorly managed. Nine West - Pool 3. This was an extremely annoying experience. Dont waste your time with this store this is a piece of trash . 30 day return policy for Christmas is ridiculous. Learn about Trustpilots review process. This policy does not affect your rights under the Australian Consumer Law. thank you. Very satisfied with the purchase, very comfortable. Once we receive your package, we will process your return and we will deduct the flat rate return shipping amount from your refund. I have to drive 35 minutes to a stinking fedex location at my expense and about 2 hours of time. Become a verified brand rep for Nine West and amplify your brand's voice on Knoji. I have not once received any type of response. Knowing the issue is not with the payment method means the issue is with Nine West. Include 16.95 shipping, a poke with someone on Nov 29 and told me that my package was on mt way still waiting for tracking #. I don't know how to describe my emotions, I made an order in this online store for the first time and was very pleased, great experience, excellent quality, affordable prices, everything is just wow. Nice shop, good merchandise, helpful and helpful service. The default option at checkout is set to require signature. Change of mindincludes purchases you have made in error. Get the latest on new arrivals, trends, sales & exclusive offers. Your order will be shipped in 1-2 business days (Monday-Friday, excluding weekends and holidays) following receipt of your order. The issue I'm having is, I will have to use my gas and time to take the boots to a return center for a second time in which will be an inconvenience as I will have to leave work to do so. Paid for boots Aug 12th - noted backordered till 9/13. FAULTY ITEMS: If you feel your item is faulty please contact Customer Service to discuss your options. Backed by the National Science Foundation, Great support service. Unable to communicate with Nine West. Color Clear/Light Natural. I contacted Nine West to learn that they only over a refund or exchange within 30 days of purchase. Once an order has been placed, we are unable to edit it for any reason in any way. All items must be unworn in their original condition and original packaging to qualify for return. BBB Business Profiles generally cover a three-year reporting period. I've been mostly satisfied. Nine West items purchased online from The Iconiccan onlybe returned to The Iconic and are subject to the returns policy of their website. Tip for consumers:They need to give back my shipping cost !! I purchased 2 pairs of boots on line. You will need to quote your tax invoice number (located on the top left side of your order confirmation email) to ensure prompt service.