When will I receive my order?
Each medical coat and scrub set is custom made in our Baltimore, Maryland facility, and takes approximately 4-6 weeks from the time of order placement to shipment. Orders with missing information or multiple alterations may take longer. We appreciate your patience as we create something that is uniquely yours!
If you need it sooner, consider adding a rush to your order for $13.00 per item. This option allows for your order to be shipped within 7-10 business days. If you require a special delivery date, please let us know in the comment box, and we will contact you with your options and information about additional charges in order to accommodate your request.
How much does shipping cost?
Shipping for medical coats, scrubs, and golf shirts is $12.75 for the first item, and $4.00 for each additional item within the continental United States. An additional $5.00 is added to orders shipping to Alaska or Hawaii. International fees vary based on location. Feel free to contact us to inquire about the cost of shipping to your location.
Stethoscopes ship for free.
All orders are shipped with tracking information. Signature Guarantee service is available for an additional $4.00 per package (USPS only. No PO Box deliveries). We recommend this as we are not responsible for lost or stolen merchandise.
When is my credit card billed?
Orders are billed just prior to production. You will not see a charge on your credit card at the time of order placement, but rather when the order goes into the production process. Charges will appear as Aetna Shirt/On Call with our phone number. Please note that a non refundable $30.00 Chargeback fee will be billed to any chargebacks issued by a customer in error. This non-refundable fee is charged to us when the funds are withdrawn from our account, so it must be paid by the customer before your order can be shipped.
Can I place my order by any other methods than online?
Yes, we accept orders from our customers in all different ways. You can order by phone, Monday through Thursday 7 AM - 3 PM EST at (877) 355-2898, or you can download the order form (please note that prices may vary), fill it out, and then fax it to (410) 574-6307 or scan and email it.
Can I get custom alterations?
Yes, because each coat and scrub set is made to order. Check out all of our features and alteration options. If you need an alteration not shown, please contact us to see if we are able to provide what you need.
Can I return my purchase?
Items with embroidery, alterations, and/or special features, are not subject to return or exchange. Items that have been altered after you receive them are also not subject to return or exchange. Items with no embroidery, alterations, and/or special features, may be exchanged or returned with a $10.00 restocking fee plus a charge for the reshipping of the new item(s). Shipping charges are non-refundable. If you are unsatisfied with your purchase, please contact us within 30 days of receiving your order.
Can I order try-on samples to determine size and fit?
Yes, we are happy to send you try-on samples. We can ship you a coat in the styles and sizes of your choosing. You do have to pay the shipping charges which is $12.75 for one coat and $4.00 for each additional coat and you are responsible to return ship the coats. We do not do a hold or ask for a deposit. However, we will not ship any additional orders until the Try-On coats are returned. The coats may not be in any particular fabric type, however, we can send swatches of fabrics for you upon request. Please contact us for more information. If you have a large group of providers to fit, please ask about our One Box.
Can I order free fabric swatches?
Yes, we are happy to send you fabric swatches. Please Contact Us with your name, mailing address, contact information, and the swatches that you are requesting. They will be mailed out to you.
Can I visit your facility for a personal fitting?
Absolutely! If you are in the Baltimore, Maryland area, and would like to stop by our facility for a fitting, please contact us to schedule an appointment.
Do you do on-site fittings at my location?
We offer on-site fittings to a number of training programs and organizations annually or on an as-needed basis. If you would like to speak to us about doing an on-site visit, please contact us.
Do you sell your coats at retail stores? Can I buy them anywhere else?
Our coats are not sold in stores; we only sell direct to the profession. We attend medical conferences and tradeshows throughout the year, where you have the opportunity to see our coats, try them on, and place orders. Please contact us to inquire about upcoming events we are attending.
If you do not see the answer to your question, please feel free to contact us with your inquiry.
How do I make a new logo?
We embroider logos for individuals, practices, hospitals or academic centers. In order to stitch your logo, we first need to convert the logo into a format that the embroidery machine can read. To do so, please email your logo to us in .jpg, .tif or other graphic format. Once the logo is digitized, we'll mail you an embroidered sample of the logo for your approval. After you approve the logo, we can stitch it on your coats, scrubs, or golf shirts.
The digitizing charge, including the mailed sample stitch outs, is a one time non-refundable $135.00. The per-coat charge to embroider the logo is $11.80 and up, depending on the number of stitches and the complexity of the logo.
If you have already digitized your logo into embroidery format, you may send us the file in .dst or .taj format.
When you are ready to begin the process, email your logo to us in an image format with the approximate size and location you would like the logo to be on the coat.
You can also call us at 410 574-2657, or toll free 877 355-2898.